WorksheetsConflict Management
Total questions: 10
Worksheet time: 5mins
Name
Class
Date
1.
The best conflict management style is
a)
A. The avoiding style
b)
B. The problem-solving style.
c)
C. The bargaining style
d)
D. The smoothing style
2.
When you have been experiencing conflict with someone else, you should remember to
a)
A. Always apologize
b)
B. Always compromise
c)
C. Compromise, if needed
d)
D. Always argue
3.
When experiencing conflict, you are always gonna build better relationships by compromising on the issues
a)
A. True
b)
B. Never true
c)
C. Mostly true
d)
D. True, in some cases
4.
When experiencing conflict, you are always gonna build better relationships by compromising on the issues
a)
A. Problem-solving
b)
B. Communication
c)
C. Trust
d)
D. None of these
5.
When experiencing conflict, you are always gonna build better relationships by compromising on the issues
a)
A. Using power
b)
B. Argument
c)
C. Communication
d)
D. None of these
6.
The first thing that has to be done when resolving a conflict with someone is to
a)
A. Assertively but diplomatically state your perspective
b)
B. Brainstorm possible solutions to the problem
c)
C. Slap some sense into them
d)
D. Listen to their perspective
7.
When resolving conflict, it becomes essential to make eye contact (most) in which of the following circumstances?
a)
A. When you are brainstorming
b)
B. When you are problem-solving
c)
C. When you are listening
d)
D. When you are assertively stating your point
8.
You should use the forcing conflict management style when
a)
A. You need to arrive at a workable solution under time pressure
b)
B. A creative solution is critical
c)
C. Quick, decisive action is important
d)
D. People need to work through their emotions surrounding the conflict
9.
What is the most useful question to ask to discover the interests of the other person?
a)
A. Why?
b)
B. When?
c)
C. What?
d)
D. Who?
10.
What is the most useful question to ask to discover the interests of the other person?
a)
The avoiding style
b)
The problem-solving style
c)
The forcing style
d)
The bargaining style
100 %
