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Control Systems and Quality Management Quiz topic 14

Total questions: 18

Worksheet time: 9mins

Name
Class
Date
1.

What are the six reasons control is needed in an organization?

a)

To centralize decision making

b)

To adapt to change and uncertainty

c)

To increase costs and reduce productivity

d)

To decrease innovation and opportunities

2.

What are the steps in the control process?

a)

Establish quality, measure employee attitudes, compare to previous year, take no action

b)

Establish budget, measure customer satisfaction, compare to industry standards, take corrective action

c)

Establish goals, measure productivity, compare to competitors, take no action

d)

Establish standards, measure performance, compare performance to standards, take corrective action

3.

What are the types of controls mentioned in the text?

a)

Anticipatory Control, Simultaneous Control, Responsive Control

b)

Preventive Control, Reactive Control, Proactive Control

c)

Forward Control, Reverse Control, Sideways Control

d)

Feedforward Control, Concurrent Control, Feedback Control

4.

What is the balanced scorecard approach used for?

a)

Employee performance evaluation

b)

Customer service improvement

c)

Financial reporting

d)

Comprehensive managerial control

5.

What are the core TQM principles mentioned in the text?

a)

Product Orientation, Process Orientation

b)

Planning Orientation, Production Orientation

c)

People Orientation, Improvement Orientation

d)

Profit Orientation, Performance Orientation

6.

What is the PDCA cycle used for in Deming Management?

a)

Market analysis

b)

Employee evaluation

c)

Cost reduction

d)

Continuous improvement

7.

What are some TQM tools, techniques, and standards mentioned in the text?

a)

Outsourcing, Reduced Cycle Time, Statistical Process Control, Six Sigma and Lean Six Sigma, ISO 9000 and ISO 14000

b)

In-house production, Extended Cycle Time, Manual Process Control, Traditional Quality Control, ISO 8000 and ISO 12000

c)

Offshoring, Increased Cycle Time, Non-Statistical Process Control, Five Sigma and Lean Five Sigma, ISO 7000 and ISO 11000

d)

Insourcing, Normal Cycle Time, Non-Statistical Process Control, Four Sigma and Lean Four Sigma, ISO 6000 and ISO 10000

8.

What are the advantages of using artificial intelligence for control?

a)

Reducing errors and defects, increasing productivity, enhancing supply chain management

b)

Increasing errors and defects, reducing productivity, hindering supply chain management

c)

Maintaining errors and defects, sustaining productivity, stabilizing supply chain management

d)

Eliminating errors and defects, decreasing productivity, deteriorating supply chain management

9.

What is the purpose of employee tracking and monitoring?

a)

Increasing errors and defects, reducing productivity, hindering supply chain management

b)

Reducing errors and defects, increasing productivity, enhancing supply chain management

c)

Eliminating errors and defects, decreasing productivity, deteriorating supply chain management

d)

Maintaining errors and defects, sustaining productivity, stabilizing supply chain management

10.

What is the first tip for managing career readiness mentioned in the text?

a)

Make every day count

b)

Stay informed and network

c)

Promote yourself

d)

Roll with change and disruption

11.

What is the second tip for managing career readiness mentioned in the text?

a)

Roll with change and disruption

b)

Make every day count

c)

Stay informed and network

d)

Promote yourself

12.

What is the third tip for managing career readiness mentioned in the text?

a)

Stay informed and network

b)

Make every day count

c)

Roll with change and disruption

d)

Promote yourself

13.

What is the fourth tip for managing career readiness mentioned in the text?

a)

Make every day count

b)

Roll with change and disruption

c)

Stay informed and network

d)

Promote yourself

14.

What is the fifth tip for managing career readiness mentioned in the text?

a)

Promote yourself

b)

Small things matter during interviews

c)

Stay informed and network

d)

Use technology for self-development and creating good habits

15.

What is the sixth tip for managing career readiness mentioned in the text?

a)

Promote yourself

b)

Use technology for self-development and creating good habits

c)

Small things matter during interviews

d)

Stay informed and network

16.

What is the seventh tip for managing career readiness mentioned in the text?

a)

Embrace continuous learning

b)

Seek immediate rewards

c)

Ignore feedback from others

d)

Avoid networking events

17.

What are the key elements of effective time management discussed in the text?

a)

Procrastination and multitasking

b)

Setting goals and priorities

c)

Ignoring deadlines

d)

Disregarding schedules

18.

What is the main focus of strategic planning in business?

a)

Short-term gains only

b)

Long-term success and growth

c)

Day-to-day operations

d)

Immediate financial gains