Retail companies placed (a)   at the front and center of all their operations planning.

Companies that priorities cost-cutting or revenue generation over customer satisfaction are known as ______ - ______.

(a)  

A culture that provide employees with great flexibility to mark certain decisions on the spot for customers is known as (a)   .

The department for hiring the right type of employees for the company is known as

(a)  

The processes, methods and channel used by the company to deliver goods and services known as ______ ______.

(a)  

The primary types of feedback collection are ______ and ______.

(a)  

Customers rate their service experience at the cashiering point and entrance of the toilet is known as ______ ______ ______.

(a)  

The reviewing of operational processes in store and the action needed to improve is known as ______ ______.

(a)  

Customers outside of the company that purchase products or services from the retail company is known as ______ ______.

(a)  

People working within the same company who rely on the work or services provided by other departments is known as ______ ______.

(a)  

Being consistently good in quality or performance for a retail assistant in the store is known as (a)   .

A retail assistant quick response and attentiveness to customer's request is know as (a)   .

Cashier, retail assistant and advertising board are some ______ ______ that helps to create positive experiences and build strong customer relationships.

(a)  

The process of continuous measurement of the company's products, services, processes and practices against the standards of recognized leaders in the industry is know as (a)   .