A technician is tasked with upgrading a laptop's RAM. Which of the following steps should the technician take FIRST?

A startup is looking to immediately expand its data center but does not have the personnel or space to manage everything internally. The organization has multiple small offices and remote users with large computational and storage-solution requirements. Funding is not an issue for the company. Which of the following can BEST accomplish the company's goals?

A technician is configuring a new CAD workstation that has four large hard drives. The workstation will be used to edit large, critical files, so the storage configuration should be both fast and redundant. Which of the following RAID levels BEST meets these requirements?

A technician receives a ticket that states a mobile payment device is having issues with its contactless payment feature. The device is not detecting payment options. Which of the following is the MOST likely cause of the issue?

A user wants a second monitor installed on a laptop. The VGA/DVI or HDMI cables have already been connected. Which of the following should the technician do to configure the laptop to show both screens?

A user brings an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes do not register in a word processor. The laptop works fine when the technician tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue?

An administrator is configuring a corporate-owned smartphone for a new manager. The company requires the ability to wipe the phone's data remotely in the event of loss or theft and the capability to approve applications installed on the phone. Which of the following tools would BEST meet this need?

A user reports that printed receipts have black smudges over the entire image. The text is still present but is very dark and sometimes illegible. Which of the following are the MOST likely cause and solution for the printer issue?

Several users who share a multifunction printer in an office have reported unintended, thin, vertical lines that cover the entire height of every page printed from the printer. Which of the following steps should a technician complete in order to MOST likely resolve this issue?

Which of the following should the data center hardware technician implement to ensure maximum uptime for customers' virtual machines?

A technician needs to improve a workstation's overall response time for frequently used applications and data without removing the current hard drive. Which of the following storage devices should the technician install to BEST accomplish the objective?

A technician is setting up a device to use two-factor authentication. Which of the following meets this requirement?

An organization is looking to upgrade the processing ability for its computers. Most users report that whenever multiple applications are being utilized, the system's response time slows down drastically. When only one application is open, the response time is acceptable. Which of the following should be upgraded FIRST?

Client-side virtualization guest machines have security requirements similar to physical machines, but they also need to ensure separation from other guest machines. Which of the following BEST describes this client-side guest security requirement?

A user connects a smartphone to a laptop. Which of the following types of networks has the user created?

A company wants to give third-party developers access to the corporate network through desktop environments that the company can control. Which of the following can BEST achieve these requirements?

A technician needs to fix a Cat 5 cable issue. The cable, which is connected to a network jack, fails when it is moved around. Which of the following items must the technician use to fix the issue?

A user acquired a new workstation and is attempting to open multiple large Excel files simultaneously. The user is not experiencing the expected performance when executing such large requests. Which of the following should a technician do FIRST?

Which of the following utilizes TCP ports 20/21 and transfers data in cleartext?

A desktop PC was recently moved to a new area and needs internet access. RJ45 connections are not available, but access can be provided through 802.11n connections. Which of the following will need to be installed?

A technician recently received a written warning for causing a system-wide outage. The outage was a result of an unscheduled patch being manually pushed during production hours. Which of the following could have MOST likely prevented the technician from receiving the warning?

A user built a new PC with parts sourced from a popular online vendor. The system boots to the OS and basic browsing works, but whenever the user opens a 4K video or starts to play a game, the system immediately shuts down. Which of the following is the MOST likely cause of this issue?

A technician is building a video production workstation that will consist of two high-end GPUs. The technician is reusing an existing ATX case. Which of the following should the technician select as the MOST appropriate power supply type?

Which of the following video cables can carry an audio signal?

Which of the following provides a client device with an IP address?

A laptop does not have any audio output from the built-in speakers. The Windows Device Manager shows a down arrow for the audio device. Which of the following will correct this audio issue?

A user who is facilitating a videoconference reports that the participants can be heard. However, when the user attempts to speak, none of the participants can hear the user. Which of the following is the FIRST step the technician should take?

A technician is troubleshooting an issue involving lines appearing down copied pages, but printed pages sent directly to the copier render as intended. Which of the following is the MOST likely cause of this issue?

A help desk technician plugged in a user’s new computer to a network port. After a few minutes, the computer showed an APIPA address. Which of the following is the MOST likely reason this happened?

Which of the following describes the main difference between T568A and T568B cabling standards?

An organization keeps receiving spam that appears to come from its own domain. No accounts have been compromised. Which of the following will BEST mitigate this issue?

A technician just finished assembling a new PC for a client. Upon POST, the device presents an unspecified beep code and turns off automatically after five seconds. The technician double-checks the bill of materials for the new build and confirms all items have been installed. Which of the following should the technician do NEXT?

The IT department issued a corporate smartphone to a user, but the user returned the device stating it had connectivity issues. The user claimed the device functioned on Wi-Fi, but all connectivity to cloud services was lost as soon as the device was taken off site. Which of the following issues was MOST likely affecting the device?

Which of the following handles touch-screen operation on a mobile device?

A technician is installing new power supplies for the application engineering team’s workstations. The management team has not yet made a decision about installing dual graphics cards, but they want to proceed with the project anyway. Which of the following power supplies would provide the BEST solution?

A technician needs to add storage to a workstation. The workstation does not have room to add any internal storage, so the technician plans to add an external storage device. Which of the following connection types should the technician MOST likely use?

A technician has noticed that a monitored server is receiving a disk failure notice during startup. When the technician clicks to continue, the machine still seems to startup into Windows but at a much slower speed. The technician looks at the BIOS information and sees the machine utilizes a RAID 5 configuration. Which of the following does the technician MOST likely need to perform?

A remote user called the help desk to report a notification indicating there is limited or no connectivity. The user can access local file folders and other local machines but none of the organization’s servers or network items. Web pages do not appear to function either. Which of the following is the MOST likely cause of the issue?

New memory modules were installed in several Windows desktops, but some users are still reporting performance issues. Upon investigation, a systems administrator notices the desktop has not recognized the new memory modules. Which of the following should the systems administrator perform to help resolve this issue?

Which of the following cables replaced the Apple 30-pin connector and is also reversible?

A bank wants to leverage cloud computing but would like a cloud solution in which infrastructure is shared with businesses in the same industry. Which of the following cloud models would BEST address the bank’s need?

A user is unable to connect a mobile phone while in a car. However, a second mobile device is able to connect in the same car. Which of the following settings should the user check on the first phone?

A customer brings a phone to a repair shop because it is experiencing extreme slowness and applications are crashing. A technician attempts to install a diagnostic application, but the installation fails. Which of the following should the technician do FIRST to troubleshoot the issue?

A user’s desktop computer slows down after a few minutes of use, and the fans alternate between silent and very loud. Which of the following is MOST likely failing, therefore causing these symptoms?

To control costs, a company provides a limited number of users with company phones. One of these users opens a support ticket because the phone no longer allows Internet browsing over a cellular connection. The user acknowledges that the phone worked before the user’s child streamed several movies using the device. Which of the following describes why the phone cannot browse the internet?

Which of the following concepts would be used by an online retailer to quickly add more web servers during peak sales times?

A user's laptop is running out of disk space and requires a new hard drive. The user wants to replace the existing hard drive with the fastest possible 1TB HDD. A technician assesses the user's hardware and determines the connections that are available. Which of the following drive types should the technician recommend as the BEST choice?

A user is expecting a visit from a new customer, and the company's ADSL link has suddenly gone down. Which of the following should the user do to access a smartphone's 4G internet connection from the laptop?

A drive failed on a server that was leveraging a RAID disk configuration. The server administrator would like to rebuild the array so it can withstand a potential multidrive failure in the future. Which of the following RAID configurations will the administrator MOST likely select?

A technician is replacing a ribbon on a printer that produces faded text and images when printing. Which of the following types of printers is the technician working on?

A user is unable to plug a USB 3.0 device into a USB port. Upon inspection, a technician notices the USB 3.0 port appears to be slightly smaller than the other connections. Which of the following is the MOST likely cause?

Which of the following would an administrator use to migrate virtual machines from on premises to the cloud?

A technician goes to a classroom to troubleshoot a projector that occasionally powers off. The technician recreates the issue and notices the projector will not power back on until approximately 15 minutes have passed. After 15 minutes of being powered on, the projector shuts off again. Which of the following should the technician perform NEXT to resolve the issue?

A technician is setting up a laptop with an encrypted hard drive. The laptop will securely store a PIN that the user will input at log-on. Which of the following must be installed to set up this configuration?

A user that works in sales is reporting that the output on each page printed from a laser printer has duplicate images. Which of the following should be performed FIRST to eliminate the ghost images?

A user who works with sensitive data has a computer configured with hard drive encryption. The TPM is active and hosting the encrypted key. After an upgrade to the motherboard, RAM, and video card, the hard drive is not booting, and data cannot be accessed from the hard drive. Which of the following should the technician do to enable the system to boot again and get access to the stored data?

A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same. Which of the following should the technician try NEXT?

A technician responds to a help desk ticket that indicates a user's workstation is not booting. The technician initially suspects a failed hard drive. The technician performs diagnostics and confirms the hard drive is fully operational. Which of the following steps should the technician complete NEXT?

User attempted to install an application on a desktop, and the installation attempt failed. Technician compares these installation files to those on another user's machine and finds the files are different. Which of the following should the technician do NEXT?

A user visits the help desk to report that a smartphone takes more than a day to fully charge. The user already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST?

A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT?

A technician needs to install a cost-effective storage device into a rackmount server that will be used as a VM host. This storage will be used for all VMs that run from the server. Which of the following should be used?

Which of the following describes the BEST use case for a client-side hypervisor?

A company needs to support a 10Gbps throughput. Which of the following is the MINIMUM cable category that could be used?

In which of the following places is a laptop's wireless antenna MOST likely located?

A technician is implementing a SOHO wireless solution with three access points. Which of the following actions would avoid high latency?

A technician is investigating the output shown on a monitor. The output is clear, but it has a pink hue. The technician has replaced the video card and updated the graphics drivers. Which of the following would be the MOST likely cause?

Which of the following network devices would an administrator use to distribute traffic evenly throughout multiple nodes?

Which of the following describes the operational difference between hubs and switches when transmitting data to a specific computer inside the network?

Which of the following are considered computer hardware? (Select two)

Which of the following are input devices? (Select two)

What is the function of a hard disk?

What is the function of a keyboard

Which computer function takes data through a series of procedures as defined by a set of instructions?

You need to add a device to your network that allows four network segments to be connected together. Which of the following devices will meet this requirement?

You need to connect different RJ45 wall jacks in the bldg to your network rack.

Which of the following components on the network rack should you use to connect the wires from the wall jacks?

Which of the following components would you add to the rack to protects your equipment form short term power outages?

What computer components perform processing? (Select two)

What computer design concept allows you to replace parts made by different manufacturers into your computer?

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A network engineer is looking for a provider that will allow her to move her organization’s servers, routers, firewalls, and switches to the cloud. This provider would essentially act as her organization’s virtual data center. What type of cloud provider does this network engineer need to find?

A CEO has requested that his IT department find a new accounting software. He would prefer that the accounting software doesn’t need to be installed locally on his machine, since he often switches between multiple devices. He would like the program to simply be accessible via a Web browser on any device while he has an Internet connection. What type of software should this IT department be looking at?

Jamie is a software developer. She is great at writing code, but she doesn’t know much about setting up or managing networks and servers. Jamie just wants to be able to write her code and manage her application while someone else owns and maintains the servers and networking equipment. What type of cloud provider would work best for Jamie?

The program Dropbox® is an application that is accessible to anyone over the open Internet. This means that Dropbox® is an example of which of these cloud types?

A very large enterprise has decided that they would like to make the move to cloud computing. However, they need to ensure that there is no risk of their data being accessed by others. The company is willing to spend as much money as it takes to ensure their data is secure and entirely owned by themselves. Which of the following cloud implementations would be the best choice for this organization?

An organization would like to move to the cloud. They have some data that is extremely sensitive, but they also have a lot of data that isn’t private at all. They know that they would not be able to afford to move all of their data to a private cloud, but they would like a way to keep their sensitive data secure. What is the best option for this organization?

One perk of virtualization is the ability to quickly add and remove resources to servers depending on your needs at the time. What is the term used to describe this?

The concept of combining resources from multiple physical servers into one bucket, which can then be used as needed for virtual servers, is known as which of the following?

Jordan runs a cooking website. His hosting provider bills him based on the amount of traffic his web servers experience each day, which is a ____ service, while also providing the ability for the website to expand and shrink resources as traffic increases and decreases, which is an example of ____.

When creating a virtual machine, which of the following resources should be considered?

A. RAM
B. ROM
C. CPU
D. GPU

A user stores all of their work documents in a cloud file storage service. This cloud company also has an app that can be downloaded to multiple devices to manage the files. What helps ensure the documents stay updated no matter what device is accessing the files?

What term is used to describe the process of configuring a virtual machine on a local desktop?

Marcus wants to be able to play Super Nintendo® games, but he doesn’t have the Super Nintendo® hardware. His friend told him that it’s possible to configure his computer to replicate the Super Nintendo® hardware, allowing him to play the games on the computer. What does Marcus need to do this?

Jane is in the process of learning how to use Linux®, but she only has a desktop running Windows 10®. She would like to be able to practice using Linux® commands. What should Jane use so that she can practice using Linux® on her Windows 10® desktop?

To accomplish full virtualization, which of these is required?

An engineer is creating a virtual machine to use as a lab computer. He wants to ensure that the virtual machine only has access to other virtual machine lab computers that he specifies and not to the production network or the Internet. What type of networking should he use for this virtual machine?

An engineer would like to configure his virtual machine to make outbound connections only. Which networking mode should this engineer use for the virtual machine?

To get a virtual machine to communicate directly through the network to which the physical machine is connected, which networking mode would you use?

Rather than using a private or public cloud, several organizations have decided to use a third party that allows them to share a cloud. What term describes this type of cloud?

VMware ESXi® and Microsoft Hyper-V® are examples of which of these?

An organization wants their employees to be able to access their productivity apps from anywhere they have an Internet connection. They have decided to implement Google Apps®. What type of cloud model is this an example of?

Which of the following virtual technologies make it possible to run multiple desktops without requiring the purchase of expensive hardware for each machine?

Which term refers to being able to quickly add new servers as you need them without the hassle of purchasing new hardware each time through the use of virtualization?

Resource pooling is the act of taking all of the resources available on a physical machine and making them available in which of the following?

Business software at your company is not installed on your computer, but instead is accessible over the network on-demand for you to access when you need it. Which of the following is this an example of?

What Score do you need to pass 1101?

An end user reports a printer error that states "Replace filament". With which of the following types of printer is the end user MOST likely having problems?

Company management wants to be able to give users the ability to work remotely during periods of bad weather. Which of the following should be enabled to allow the workforce to do this?

An end user wants to have a second monitor installed on a laptop. Which of the following would allow a technician to configure the laptop to show both screens once the cable is connected?

A technician is troubleshooting what appears to be a RAM issue on a PC. Which of the following symptoms would indicate if this is a RAM issue?

A user has reported application connectivity problems to the network administrator. The network administrator knows there have been firewall configuration changes recently by a security vendor and believes the issue could be related to a port being closed on the firewall. Which of the following should the network administrator do NEXT?

An office has a network that has all computers connected to two switches. The switches are connected with a fiber cable. The computers and switches are all located in the same building. Which of the following network types does this describe?

A customer accidentally drops a laptop while it is charging. The next day, the customer notices the laptop will not turn on and calls a technician to investigate. The technician confirms the laptop will not turn on and calls a technician to investigate. The technician confirms the laptop will not turn on even though it is connected to the power adapter. Which of the following components is the MOST likely cause of this behavior?

A printer stops working in the billing department and cannot be repaired. A new printer has been ordered and a technician is tasked with allowing other users to print to the billing manager’s printer until the new printer arrives. The manager’s printer is currently used via USB connection, and there are no network jacks available for use. Which of the following is the BEST way for the technician to allow access to the printer?

A user wants to print a large job on both the front and back sides of the paper. Which of the following settings should the technician advise the user to change in the printer settings?

Whenever a user’s machine is turned on, a black screen appears prompting the user for an administrative password. The technician has no such password on file for this machine. Which of the following steps should the technician take to resolve this issue?

A technician is replacing the LCD panel in a laptop. Which of the following components is MOST likely to be damaged accidentally during the repair?

Which of the following is designed to function BEST in harsh lighting conditions?

Which of the following charging and data ports has a non-directional connector?

A. Micro-USB
B. Mini-USB
C. USB-A
D. USB-C

A technician is configuring a new web server and must have over 10TB of fault-tolerant storage, while minimizing the number of failure points. The applications on the server also require the highest performance available. Which of the following configurations would the technician MOST likely select?

Which of the following cable types should be used to connect a cable modem to a SOHO router?

A network administrator is troubleshooting a notebook that is not loading the local Windows 10 operating system. All the computers inside the company are installed using UEFI mode selected. The message on the screen shows a failed attempt to connect to a PXE server. When requested, the end user reported trying to improve the computer speed by changing some BIOS configurations randomly. Which of the following should the network administrator check FIRST inside BIOS?

A technician is ordering a new motherboard and processors for a company email server. When reviewing the vendor licensing agreement, the technician sees that there is a flat per-socket licensing fee. Which of the following motherboard/processor combinations should the technician order get the BEST performance while minimizing licensing fees?

A technician is talking to end users about the specifications for an upgraded application server. The users of the application report that there cannot be any unscheduled downtime or data loss. Additionally, they would like the performance of the application to improve over the previous server in any way possible. The previous server running RAID 5. Which of the following RAID solutions should be implemented in this scenario?

Multiple users report that the network printer, which is connected through the print server, is not printing. Which of the following should a technician do FIRST to remedy this situation?

The touch-screen feature on a Windows device has stopped working. Which of the following should the technician check FIRST?

Several computers are having network connectivity issues. Two of the computers are wired and are not having any issues. The technician verifies that none of the computers having issues have been assigned a static IP. Which of the following should the technician check NEXT?

A technician upgraded the memory on a server from two 8GB sticks to eight 32GB. The server memory is now at full capacity per the user guide. When the technician powers on the system, only 128 GB of memory is recognized by the OS and the BIOS. The technician decides to upgrade to the latest version of the firmware on the system, which does not help. Next, the technician installs the memory in sets of 64GB at a time. Each individual set of 64GB is fully recognized by the server. Which of the following will not allow the server to recognize all of the memory installed at the same time?

What is port 20/21?

5hz and 54mbps

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