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Shipping and Receiving week 1 exam

Total questions: 42

Worksheet time: 21mins

Name
Class
Date
1.

  Warehousing is expensive, making up between two and five percent of the of a corporation.

 

a)

cost of goods

b)

cost of labor

c)

cost of sale

d)

cost of insurance

2.

  Creating and maintaining order, item activity and planning reports to identify root causes of process impediments and breakthrough opportunities for improvement is the principle of .

 

a)

innovating

b)

profiling

c)

benchmarking

d)

automating

3.

   Warehouse performance, practices, and operating infrastructure against world-class standards to determine gaps, to quantify opportunities for improvement, and to estimate the affordable investment in new material and information handling systems is the principle of .

 

a)

innovating

b)

profiling

c)

benchmarking

d)

automating

4.

Reconfiguring warehouse processes by eliminating and streamlining as much work content as possible is the principle of .

 

a)

Innovating

b)

profiling

c)

benchmarking

d)

automating

5.

To computerize and mechanize is the principle of .

 

a)

innovating

b)

profiling

c)

benchmarking

d)

automating

6.

By involving warehouse operators in redesigning warehouse processes, by developing team and individual performance goals and by implementing ergonomic improvements in every manual activity in the warehouse is the principle of .

 


a)

innovating

b)

profiling

c)

humanizing

d)

automating

7.

The orderly receipt of all materials coming into the warehouse, providing the assurance that the quantity and quality of such materials are as ordered, and distributing materials to storage or to other organizational functions requiring them is the function of .

 

a)

order picking

b)

prepacking

c)

putaway

d)

receiving

8.

When products are received in bulk from a supplier and subsequently packaged singly, in merchandisable quantities, or in combinations with other parts to form kits or assortments is the function of .

 

a)

Order picking

b)

prepacking

c)

Putaway

d)

Receiving

9.

The act of placing merchandise in storage, and includes material handling, location verification and product placement is the function of .

 

a)

Order picking

b)

Prepackaging

c)

Putaway

d)

Receiving

10.

   The process of removing items from storage to meet a specific demand and is the basic service of the warehouse to their customers and the function that most warehouse designs are based is the function of .

 

a)

order picking

b)

packaging/picking

c)

putaway

d)

sortation

11.

An optional step after the picking process where individual items or assortments are containerized for more convenient use is the function of .

 

a)

order picking

b)

packaging/pricing

c)

putaway

d)

sortation

12.

The process of batch picks into individual orders and accumulation of distributed picks into orders is the function of .

 



a)

unitizing and shipping

b)

putaway

c)

package/pricing

d)

sortation

13.

Checking orders for completeness, packaging merchandise in appropriate shipping containers, preparing shipment documents, including packing list, address labels and bills of lading, loading trucks, accumulating orders by outbound carrier, and weighing shipments to determine shipping charges is the function of .

 

a)

unitizing and shipping

b)

packaging/pricing

c)

putaway

d)

sortation

14.

The systematic analysis of item and order activity is .

 

a)

warehouse design profile

b)

warehouse automation profiling

c)

warehouse activity profiling

d)

warehouse management profiling

15.

Activity profiling process is designed to quickly identify of material and information flow problems, to pinpoint major opportunities for process improvements, and to provide an objective basis for project-team decision making.

 

 

a)

design cause

b)

root cause

c)

cause and effect

d)

all of the above

16.

When material and information flows through a warehouse it will facilitate excellent .

 

a)

Customer complaints

b)

customer service

c)

customer orders

d)

customer retention

17.

When we are designing a warehouse operations we must understand the profile of .

a)

Customer complaints

b)

Customer service

c)

Customer orders

d)

Customer retention

18.

Three warehousing operation strategies; family mix, handling unit, and order increment are examples of .

 

a)

family mix distribution

b)

order mix distribution

c)

full/partial pallet mix distribution

d)

full/broker case mix distribution

19.

When the overall operating strategy of the warehouse is dictated by the order mix, from items from multiple families of items is call .

a)

Family Mix Distribution

b)

Order Mix Distribution

c)

Full/Partial Pallet Mix Distribution

d)

Full/Broken Case Mix Distribution

20.

In some warehouses, pallet and case picking are performed out of the same item location, aisle, and/or area of the warehouse, with full/partial pallet mix we try to determine if we need separate areas for pallet picking and case picking.  This is an example of .

 

a)

Full/Partial Pallet Mix Distribution

b)

Full/Broken Case Mix Distribution

c)

Order increment Distribution

d)

Family Mix Distribution

e)

Order Mix Distribution

21.

When we determine if we should create separate areas of full and broken case picking, this is an example of .

 

a)

Full/Partial Pallet Mix Distribution

b)

Full/Broken Case Mix Distribution

c)

Order increment Distribution

d)

Family Mix Distribution

22.

In the popularity distribution we want our items , .

 

a)

Away from the door, off the floor

b)

Close to the door, off the floor

c)

Close to the door, close to the floor

d)

Away from the door, close to the floor

23.

When 10 percent of the most popular items represent 70 percent of the picking activity we call this .

 

a)

unpopular distribution

b)

Trending distribution

c)

popularity distribution

d)

close-out distribution

24.

The most revealing distribution for determining storage mode and space allocation decisions is the or .

 

a)

Square movement or volume distribution

b)

Cube-movement or volume distribution

c)

Cube-movement or limited distribution

d)

  Circular movement or volume distribution

25.

The cube movement distribution indicates the that fall into pre-specified cube-movement ranges.

 

 

a)

Portion of customers

b)

Portion of suppliers

c)

Portion of invoices

d)

portion of items

26.

The item-family inventory distribution is not very useful for because the information is not presented in material handling terms.

 

a)

Storage inventory design

b)

Storage selection design

c)

storage system design

d)

storage picking design

27.

The peaks and valleys in inventory levels as well as receiving, shipping and returns activity indicates .

 

a)

Seasonality Distribution

b)

Daily Activity Distribution

c)

Activity Relationship Profile and Distribution

d)

Peak Activity Periods and Offsetting Peaks

28.

Hourly peaks and valleys in receiving, storage, picking, and shipping activity indicates .

 

a)

    Seasonality Distribution

b)

Daily Activity Distribution

c)

Activity Relationship Profile and Distribution

d)

  Peak Activity Periods and Offsetting Peaks

29.

Material handling systems should be designed for , and represent opportunities for shift staggering and inter-department workforce shifting.

 

a)

Seasonality Distribution

b)

Daily Activity Distribution

c)

Activity Relationship Profile and Distribution

d)

Peak Activity Periods and Offsetting Peaks

30.

When we set performance, practice, and infrastructure goals for the warehouse operations we are setting .

a)

Benchmarks

b)

Limit marks

c)

Work Bench

d)

none of the above

31.

When you measure and benchmark warehouse performance you need to set at or above world-class standards.


a)

   Standards

b)

Rules

c)

Goals

d)

Demands

32.

  Benchmarking and goal setting processes yields an estimate of an annual benefit related to the .

a)

Annual benefit and payback period

b)

Quantified opportunity for improvement

c)

Performance assessment

d)

  Improvement plan of Action

33.

  The process of benchmarking was popularized by the in the late 1980’s and has been successfully applied to a variety of business functions and industries.

a)

General Motors

b)

Fuji Corporation

c)

Xerox Corporation

d)

Cannon Corporation

34.

External benchmarking the firm’s industry.

a)

Single Company

b)

Look outside

c)

Look inside

d)

Same industry

35.

Competitive benchmarking looks a firm’s conducting business in the .

 

a)

single company

b)

looks outside

c)

look inside

d)

Same industry

36.

The performance of the warehouse operation determines the of the operation.

 

a)

revenue

b)

profit

c)

cost

d)

savings

37.

If the private warehouse is not with potential third-party providers, then the private operator should reconsider its justification for being in the warehousing business.

 

a)

non competitive

b)

profit generating

c)

competitive

d)

unprofitable

38.

The most popular and traditional warehouse performance measure is .

 

a)

productivity

b)

lack of productivity

c)

customer service

d)

lack of customer service

39.

The ratio of the output of a resource to the inputs required to achieve that output is the formal definition of .

 

a)

  Profit

b)

Labor

c)

Productivity

d)

Lack of productivity

40.

Labor, space, material handling systems and warehouse management systems are the key assets in the warehouse used to monitor and .

 

a)

Labor and utilization

b)

Productivity and utilization

c)

Labor and productivity

d)

Systems and utilization

41.

    the ratio of the amount of inventory storage capacity to the square footage in the warehouse.

 

a)

Storage overflow

b)

Gross density

c)

Gross overflow

d)

Storage density

42.

The best warehouse operators in Japan have an accuracy at or near .

 

a)

85.33%

b)

95%

c)

99.97%

d)

99.997%