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Heartist Discovery

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

How to be heartists?

a)

We become artist to make money

b)

We place money of everything we do

c)

We place people at the heart of everything we do

d)

We serve people based on SOP

2.

Sequence of Heartist Model is...

a)

Heartist

Style

Process

b)

Style

Process

Heartist

c)

Process

Heartist

Style

d)

SOP

Heartist

Smile

3.

I give you what you asked for, with a smile, is definition of...

(a)  

4.

I feel welcome, way of being is...

a)

Cherishing

b)

Spotlighting

c)

Loving

d)

Being There

5.

Here is step handling lemon guests, except...

a)

Show your anger

b)

Maintain Eye Contact

c)

Apologize

d)

Be Silent & Wait

6.

Save the Titanic Step Technique

a)

Seek it

b)

Show it

c)

Solve it

d)

All the answer correct

7.

Spotlighting is way of being of

a)

I feel welcome

b)

I feel incredible

c)

I belong

d)

I feel heart-warmed

8.

Raving Fans is...

a)

Our Effort

b)

Guest Effort

c)

Our Effort & Guest Effort

d)

No Need Effort

9.

If your guest are LEMON, protect your...

(a)  

10.

Negative inner voice inside our head is...

a)

Trudy

b)

Rudy

c)

Trully

d)

Art