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Worksheetsquizz day6
Total questions: 10
Worksheet time: 5mins
Corporate Customer want to cancel corporate deal subscribtion CCA Action will be …?
Create TT + Inform CST 1 D SLA
Direct Customer to Branch + Create SR
Direct Customer to his SPOC + Create SR
If customer is only above 65 years old, CCA will consider him eligible for Door to Door
TRUE
FALSE
We can search on matrix using Adsl number only
FALSE
TRUE
If any customer need to subscribe with us we should check the following
Check availability
Land line bills and Check availability
Land line bills
Postpaid One invoice Bill cycle is …. ?
Day 1 from each month
Day 16 from each month
Day 1 or Day 22 from each month
Any customer can call us only on 19777 & 111 :
TRUE
FALSE
From which tool CCA can check Port type :
Matrix
OSS
OM
Start speed for Super up to 30 is :
8 Mbps
2 Mbps
5 Mbps
Customer can transfer from WE to Orange twice per year:
TRUE
FALSE
Any customer can subscribe on Option Pack or family filter service now :
TRUE
FALSE
