Font size
WorksheetsOperations Management (TQM) - Prelims Exam
Total questions: 18
Worksheet time: 20mins
Operations management _________________.
involve in obtain funds and tracks the finance performing
is the set of activities that transforming inputs into outputs
creates demand and get customers
involve the management of employee from recruitment to retirement
Which of the given answer is the characteristics of the services?
often knowledge base
production usually separate from consumption
can be inventoried
low customer interaction
___________ are goods that can be touched, think products. The production process and consumption are not linked, thus there is little consumer involvement in production.
Tangibles
Intangibles
A Service Business can be characterised by;
Producing services
Intangible
Often customised
All of the above
To create goods and services, all organizations has no need to perform these three functions: Marketing, Operations, Finance.
True
False
Production is the creation of goods and services.
True
False
Collins Title Company has 4 staff, each working 8 hours per day. Collins processes and closes on 8 titles each day. How much is his labor per hour?
.025 titles per labor-hour
.25 titles per labor-hour
.4375 titles per labor-hour
____ is an example of a pure service.
Restaurant
Counseling
Dentist
Education
Operations management is part of a production system that can be described in the following manner:
Organization: inputs --> processes --> outputs.
Which one of the following correctly describes a production system?
Airline: pilots--> planes--> transportation
Bank: tellers--> computer equipment--> deposits
Furniture manufacturer: wood--> sanding--> chair
Telephone company: satellites--> cables--> communication
He is responsible for for planning, organizing, staffing, implementing, and controlling operations of a business.
CEO
Manager
Board of Directors
Employees
What is the role of operations management in organizations?
Financial management
Human resource management
Planning, scheduling, and controlling activities within an organization
Managing sales and marketing activities
It is the management of systems or processes that create goods and/ or provide services.
(a)
A sequence of activities and organizations
involved in producing and delivering a good or service.
(a)
Objective of operation management is to improve ---------
Cycle time
Productivity
Production
All the above
_____________defines the purpose of an organization
Mission
Vision
Values
All the abovce
The five inputs in Production System are: (a) , (b) , (c) , (d) and (e) .
The father of Modern Operations Management
Adam Smith
James Watt
Eli Whitney
Henry Fayol
