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WorksheetsPeloton Training Review Quiz
Total questions: 20
Worksheet time: 33mins
What does CFU stand for?
Content Fitness Unit
Connected Fitness Universe
Connected Fitness Unit
Connected Fun Unit
What is a support order?
Order placed on instagram
Order placed on shopify
Order placed on amazon
Order placed at no cost to member
What are the three APP memberships? Select All that apply.
App One
App +
App Free
App Guide
Who are our delivery partners? Select all that apply.
JB Hunt
RXO
UPS
AMJ
Go to onepeloton.com and scroll down to member support is the steps to reach which system?
IKB
OKTA
Salesforce
What are the two companies used for financing in the US? Select all that apply.
Klarna
Affirm
Citizens Pay
After Pay
I can help you with that is an example of what?
Acknowledgement line
Encouragement line
Advocacy Line
Action Line
What button would you select in CMS to exchange an accessory?
Create Rma
Create Support Order
Exchange Accessories
Refund order
What are the ways to create a case in salesforce? (Select all that apply)
You don't have permissions to create cases
The case auto generates when the interaction begins
you click new case, on account page
from the cases drop down press new
What tab in salesforce can you edit Member information?
Member details
cases tab
knowledge tab
Account tab under customer details
what are the time frames for the warranty on a Peloton Bike (Select all that apply)?
2 years
1 year
3 years
30 days
How many cases are you allowed to merge?
30
Unlimited
2
10
Why should we merge cases?
So there's not more than one case on a account
To prevent escalations
So we don't have duplicate cases for the same issue
So our desktop isn't messy
"We will see you on the leaderboard" is an example of an...
Advocacy Line
Approved Subject Line
Sign off
When you're on the bike you clip me in and out what am I?
Handle Bars
Touchscreen
Water Bottle Holder
what is the Pelo-term for the shoes?
Cleats
Clip ins
Nike Cleats
Bike shoes
This tool is used to assist in finding the Delivery Partner for a certain area..
Shopify
Looker
Postal Code Look up Tool
Apparel Referral Code Generator
What system do we use to schedule a Service Tech appointment?
Shopify
CMS
Salesforce
OKTA
What does ODAC stand for?
Opening, Document, Advise, Confirm
Observe, Details, Advocacy, Close
Opening, Document, Action, Confirm
Thank you for calling Peloton is an example of?
Closing the call
Opening the call
A scripted opening
