Increasing the numbers of employed women and minorities forces managers to pay attention to what change factor?

The appropriate order for the three-step change process is ________.

Sam's Donuts is installing new equipment in its bakery. Many employees are fearful they will not be able to operate it. Which one of the following courses of actions is best for Sam to use to overcome this employee resistance?

Organizational change can best be defined as ________.

In organizations, people who act as catalysts and assume the responsibility for managing the change process are called ________.

Organizations need change because ________.

The technology change in the manufacturing process of New Ideas, Inc.'s products to make the process more efficient is the result of a competitor lowering its price. Therefore, it was a(n) ________ force of change.

When the employees express their concern about their bonus checks, which of the following types of forces of change is in play?

The two metaphors commonly used to describe the two views of the change process are ________.

After several expansions and acquisitions that resulted in duplicate positions of several administrative functions, U.S. Big Corp. decided to reorganize itself around customers rather than around functions. This would amount to a change in ________.

If Kraft Foods hired a consultant to decrease group friction and enhance cooperative work relationships, this would be an example of managing ________ changes.

________ involves bringing individuals directly affected by the proposed change into the decision-making process.

Colin believes his organization could be more profitable if it could respond to customers more quickly so he has decided to remove some management layers and increase the remaining managers' span of control. These would be considered changes in ________.

What organizational development technique involves changing the attitudes, stereotypes, and perceptions that work groups have about each other?