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OFFICE PRACTICE

Total questions: 140

Worksheet time: 1hrs 15mins

Name
Class
Date
1.

There are _____________ types of office.

a)

three

b)

two

c)

four

d)

five

2.

Which one of the following is an advantage of a small office?

a)

It assists workers to learn more of office skills.

b)

It can be divided into functional departments.

c)

Employees enjoy teamwork in their respective workplace and department.

d)

It provides social and welfare services, such as staff canteen, medical facilities, etc for it workers.

3.

All of these are advantages of a small office except.

a)

Workers are able to learn more about the activities within the whole business.

b)

The workers perform a wide variety of duties thereby reducing monotony of work and idle times.

c)

It can pay its workers wages/salaries that other companies pay in their industry.

d)

The workers enjoy a close relationship with their employers, customers and suppliers.

4.

________________________ is ensuring that important office information are kept secret.

a)

Authority

b)

Conspiracy

c)

Secrecy

d)

Confidentiality of office information

5.

...............Is a part of an office of the organization where records are kept.

a)

Office

b)

Registry

c)

Paper Store

d)

All of the above

6.

..........are letters, percels, post cards, registers, journals which are received in the office from various places

a)

Any mail

b)

Outgoing mails

c)

Inward mails

d)

non of the above

7.

The sequential and logical steps developed to perform organizational activities properly and smoothly _____

a)

Office Resources

b)

Office Procedure

c)

Office Personnel

d)

Official Statement

8.

__________ is a document issued by the seller to the buyer to show the quantity and cost of goods sold.

a)

invoice

b)

statement of account

c)

tender

d)

order

9.

Glassdor Ltd has just realized Mrs. Jackson (one of their customers) has been overcharged. What document would be sent to the customer?

a)

Debit note

b)

Apology note

c)

Credit note

d)

Transfer note

10.

Someone who is employed to formally welcome visitors in an organisation is called (a)  

11.

Invoice is a/an___________-

a)

evidence of payment

b)

request for payment

c)

buy now, pay later system

d)

feasibility study book

12.

A note written to a seller about a promise to pay for goods later in called

a)

tender

b)

promissory note

c)

credit purchase

d)

statement of account

13.

Which of these is the appropriate way of greeting?

a)

"Thank you for calling B.H.S. This is Susan, how may I assist you?"

b)

"Good afternoon. Thank you for calling B.H.S. This is Susan, how may I assist you?"

c)

"Good afternoon. Thank you for calling B.H.S. This is Susan, what is your name?"

d)

"Good afternoon. This is Susan, how may I assist you?"

14.

How should you treat VIP visitors?

a)

In a manner befitting their position

b)

By offering them a complimentary car park pass

c)

Offering to make them a cup of tea

d)

Just like every other visitor.

15.

Sales documents are those documents prepared and issued by the seller to the buyer during business transactions is called

a)

purchases documents

b)

order

c)

sales documents

d)

requisition letter

16.

Mr. Jackson orders a pack of pizza, and the delivery man insists he signs a document. What document could that be?

a)

Tender

b)

Delivery note

c)

Promissory note

d)

Statement of account

17.

A favourable response to a quotation received is called

a)

order

b)

quotation

c)

letter of enquiry

d)

requisition letter

18.

A document issued by banks to their customers showing monthly transactions is called

a)

statement of account

b)

order

c)

catalogue

d)

price list

19.

The book used to record the amount of stamps used and amount of stamps remaining in an office is called

a)

dispatch book

b)

postage book

c)

inward book

d)

outward book

20.

Greg bought biscuits from Sarah and promised to pay her later. Greg is the

a)

debtor

b)

accountant

c)

creditor

d)

supplier

21.

Arriving at a place at the stipulated time is called

a)

regularity

b)

punctuality

c)

promptness

d)

reliability

22.

Catalogue is an example of____________

a)

purchases documents

b)

gift documents

c)

sales documents

d)

give-away item

23.

Documents prepared and issued by the seller to the buyer during business transactions is known as ______

a)

purchases documents

b)

invoice

c)

sales documents

d)

receipt

24.

A list that gives the current prices of goods for sale in a shop is called_______

a)

quotation

b)

tender

c)

price list

d)

statement of account

25.

__________ is a document issued by the seller to the buyer to show the quantity and cost of goods sold.

a)

invoice

b)

statement of account

c)

tender

d)

order

26.

Mr. Akande, the H.O.D. of Social Sciences at B.B.H.S. has asked teachers to submit all they need at work. What document could the H.O.D. be possibly preparing?

a)

Letter of enquiry

b)

Invoice

c)

Promissory note

d)

Requisition letter

27.

Glassdor Ltd has just realized Mrs. Jackson (one of their customers) has been overcharged. What document would be sent to the customer?

a)

Debit note

b)

Apology note

c)

Credit note

d)

Transfer note

28.

As a buyer, you like the products and price seen in a quotation. What document are you most likely going to send to the seller?

a)

Requisition letter

b)

Invoice

c)

Order

d)

Tender

29.

An invoice should be prepared for a customer when

a)

the customer requests for it.

b)

goods are sold.

c)

the office is ready.

d)

an enquiry is made.

30.

The current account holder who issues a cheque is known as the

a)

payee

b)

drawee

c)

drawer

d)

issuer

31.

A cheque has

a)

three parties

b)

two parties

c)

four parties

d)

five parties

32.

Statement of accounts are sent from the

a)

buyer to the seller

b)

buyer to the buyer

c)

seller to seller

d)

seller to buyer

33.

A staff who wishes to obtain authorization for payment will present

a)

Invoice

b)

cheque

c)

voucher

d)

receipt

34.

The two types of transactions are

a)

cash and credit transaction

b)

cash and card transaction

c)

credit and card transaction

d)

cash and online transaction

35.

A document sent from a seller to a buyer when the buyer has been undercharged is called

a)

debit note

b)

deduction note

c)

access note

d)

credit note

36.

A document is sent by a supplier to a buyer when the buyer has been overcharged is called

a)

credit note

b)

advance note

c)

debit note

d)

access note

37.

Jane is a current account holder with Access Bank. She issues a cheque of #500,000 to Jackson. From the statement above, the drawee is __________

a)

Jane

b)

Access Bank

c)

Jackson

d)

#500,000

38.

Jane is a current account holder with Access Bank. She issues a cheque of #500,000 to Jackson. From the statement above, the payee is __________

a)

Access Bank

b)

Jane

c)

#500,000

d)

Jackson

39.

Jane is a current account holder with Access Bank. She issues a cheque of #500,000 to Jackson. From the statement above, the drawer is __________

a)

#500,000

b)

Jackson

c)

Access Bank

d)

Jane

40.

Which of the following document is not associated with sales

a)

Quotation

b)

pricelist

c)

invoice

d)

ledger

e)

proforma invoice

41.

A document that shows the price of goods for sale is

a)

invoice

b)

receipt

c)

price list

d)

ledger

e)

proforma invoice

42.

A customer wishing to sample prices of commodities does so by checking

a)

invoice

b)

price list

c)

receipt

d)

proforma invoice

e)

letter of enquiry

43.

A document which shows the total amount expected from the buyer is

a)

quotation

b)

price list

c)

invoice

d)

delivery note

e)

cash book

44.

The total amount payable for items purchased can be found on the

a)

price list

b)

letter of enquiry

c)

invoice

d)

delivery note

e)

quotation

45.

A document used by buyers to check goods on arrival is a

a)

delivery note

b)

receipt

c)

price list

d)

letter ofenquiry

e)

quotation

46.

Which of this is not disclosed by a delivery note

a)

description of the goods

b)

quantity

c)

terms of sales

d)

name of the buyer

e)

name of seller

47.

Who prepares the delivery note

a)

the customer

b)

the supplier

c)

terms of trade

d)

name of buyer

e)

name of seller

48.

upon receipt of letter of enquiry, which of the following document is issued

a)

invoice

b)

quotation

c)

price list

d)

proforma invoice

e)

receipt

49.

The document usually sent to supplier upon receipt of quotation is called

a)

invoice

b)

order

c)

letter of enquiry

d)

price list

e)

receipt

50.

Processing of information received in an office means.

a)

Sorting, analysing, and summarising the information

b)

Sending the information to the receptionist

c)

Filing the information

d)

Destroying the information

51.

The term “office” means a place where.

a)

Government documents are kept

b)

Customer’s decisions are made

c)

Co-ordination and clerical work are done

d)

Arranged documents are stored

52.

All the following are examples of small offices except

 

   

  

a)

Banking hall of a commercial bank

b)

Chemist shop

c)

  Patient medicine shops

d)

Pool agent office

53.

     One of the following is an example of an organization that is none profit oriented

   

   

  

   

a)

Importation of electronics

b)

Services of a Red cross

c)

  Selling of foodstuff

d)

None of the above

54.

What is a detailed summary of transactions between a buyer and a seller, including invoices, payments, and outstanding balances?

a)

Bill of Lading

b)

Consignment Note

c)

Order

d)

Statement of Account

55.

What is a document used in transportation, providing details about the goods being transported, the sender, and the recipient?

a)

Order

b)

Bill of Lading

c)

Statement of Account

d)

Consignment Note

56.

What is sent to the buyer by the seller as a reply to the letter of enquiry, containing a list of goods in stock available for sales?

a)

Letter of Enquiry

b)

Catalogue

c)

Quotation

d)

Price Current

57.

Reception area is the waiting area for visitors to a firm. Its location, physical arrangement and appearance:

a)

create impressions on the minds of visitors

b)

indicate the profit margin of the organisation

c)

must be selected by staff

d)

should be modern and trendy

58.

Mr Teladia is a valued customer. His appointment with Mr Shaw has been cancelled because Mr Shaw must travel to St. Kitts on urgent business. The receptionist deletes the information from her records. What action should follow?

a)

be guided by Mr Shaw's work schedule and instructions as an offer is made for another date

b)

forget about him

c)

ask Mr Teladia to call when he feels like doing so

d)

offer another date

59.

The tickler or reminder system normally follows the:

a)

numerical system

b)

alphabetical sysyem

c)

decimal system

d)

chronological system

60.

An appropriate greeting by a receptionist is:

a)

Good afternoon, can I help you?

b)

Hi, great to see you

c)

Hello, who have you come to see?

d)

What do you want?

61.

Useful reminder systems for a receptionist include:

I. A tickler system

II. A wall planner

III. A diary

IV. A calendar

a)

I, II and III only

b)

I, II and IV only

c)

I, III and IV only

d)

All of the above

62.

The role of the receptionist is maintaining the reception area may include:

I. Cleaning the floor

II. Arranging for parcels or cases to be moved.

III. Replacing old magazines and keeping them tidy

IV. Clearing away dirty glasses and cups

a)

I, II and IV only

b)

I, III and IV only

c)

II, III and IV only

d)

All of the above

63.

You maintain the diaries of three executives in your organisation. When someone telephones to make an appointment the first fact that you try to ascertain is:

a)

What day they want to come

b)

What time they want to come

c)

Who they want to see

d)

Why they want to make an appointment

64.

When a visitor called in to an organization, the receptionist used______ to record the message

a)

Visitors book

b)

Telephone message pad

c)

Telephone directory

d)

Request book

65.

The following are the responsibilities of a receptionist except________-

a)

Attending to visitors

b)

telephone

c)

keeping documents

d)

handling cheques

66.

Documents are kept by the receptionist for ______ purpose

a)

Past

b)

Present

c)

Future

d)

Today

67.

--- saves time for filing the visitor's form

a)

business card

b)

diary

c)

visitor's slip

d)

visitor's book

68.

a receptionist must be able to do the following with the computer except -----------

a)

keep relevant record about the activities

b)

receive messages from different offices

c)

involve in internet fraud

d)

send messages

69.

--- is used to record information about the visitor or caller and what the visitor came to do in the organisation

a)

visitor's book

b)

diary

c)

business card

d)

all of the aove

70.

a visitor's book contain the following except----------

a)

name of visitors

b)

date of visit

c)

knowledge about the company

d)

address of the visitor

71.

the person who handles the phone and receive visitors in any organization is called --------

a)

receptionist

b)

office mate

c)

the manager

d)

the worker

72.

all are the qualities of a good receptionist except ----------

a)

must be polite

b)

must be punctual

c)

must be lazy

d)

must learn to relate with people

73.

The business card is also known as ______ card

a)

composition

b)

complementary

c)

complaint

d)

commonwealth

74.

A special place arranged in a reception for visitors to sit is called

a)

waiting area

b)

guest room

c)

rest room

d)

lobby

75.

Which of the following is a receptionist quality?

a)

politeness and having good interpersonal communication skill

b)

maintaining a reception register

c)

word processing

d)

dealing with different types of visitors

76.

_______ is the quality of a good receptionist which suggests that company's information must be kept secret

a)

politeness

b)

calmness

c)

secrecy

d)

confidentiality

77.

Where is a waiting area typically located?

a)

In the parking lot

b)

On the top floor

c)

In the basement

d)

Near the main entrance

78.

What is an important characteristic of a reception area?

a)

Cluttered

b)

Quiet

c)

Dimly lit

d)

Neat and tidy

79.
a)

Staples

b)

Hole Punch

c)

Marker

d)

Stapler

80.
a)

Sharpener

b)

Paper Trimmer

c)

Paper Shredder

d)

Recycle Bin

81.
a)

Scanner

b)

Paper Shredder

c)

Hole Punch

d)

Binding Machine

82.
a)

Hole Punch

b)

Staples

c)

Staple Remover

d)

Stapler

83.
a)

Hole Punch

b)

Paper Trimmer

c)

Binding Machine

d)

Block Note

84.
a)

Letter Tray

b)

Binding Machine

c)

Binder

d)

Tape

85.
a)

Binding Machine

b)

Printer

c)

Paper Shredder

d)

Pin

86.
a)

Paper Shredder

b)

Binding Machine

c)

Photocopier Machine

d)

Printer

87.
a)

Pins

b)

Plastic Tapes

c)

Double Tapes

d)

Sticky Notes

88.

Which one is Electric Machine?

a)
b)
89.

Which one is manual machine?

a)
b)
90.
a)

Pins

b)

Staple Remover

c)

Stapler

d)

Hole Punch

91.
a)

LCD Projector

b)

Binding Machine

c)

Fax Machine

d)

Photocopier

92.

What is the function of the following images?

a)

make paper copies of documents

b)

remove staples from paper

c)

cut paper into either strips or fine particles

d)

display images to audience

93.
a)

Create holes of sheets paper

b)

Binding sheets paper together

c)

Cut paper into strips

d)

Make paper copies of documents

94.

Which one is the office communication tools?

a)
b)
c)
d)
95.
a)

Photocopier Machine

b)

LCD Projector

c)

Over Head Projector

d)

Printer

96.
  1. Plug into the socket then slide the Power button
  2. If finished, slide the power button to OFF and unplug the socket
  3. Insert documents into the Shredder
  4. Read the limitation of the shredder
  5. Clean the paper from clips or staples
a)

1-4-5-3-2

b)

3-5-1-2-4

c)

3-2-5-1-4

d)

2-1-3-5-4

97.
a)

Correction Fluid

b)

Stapler

c)

Binder clips

d)

Paper Cutter

98.

Create holes on sheets of paper

a)
b)
c)
d)
99.

Which one of the following is an advantage of a small office?

a)

It assists workers to learn more of office skills.

b)

It can be divided into functional departments.

c)

Employees enjoy teamwork in their respective workplace and department.

d)

It provides social and welfare services, such as staff canteen, medical facilities, etc for it workers.

100.

All of these are advantages of a small office except.

a)

Workers are able to learn more about the activities within the whole business.

b)

The workers perform a wide variety of duties thereby reducing monotony of work and idle times.

c)

It can pay its workers wages/salaries that other companies pay in their industry.

d)

The workers enjoy a close relationship with their employers, customers and suppliers.

101.

what is an office correspondence?

a)

any written, typewritten or digital communication

b)

any oral communication

c)

communication exchanged without addresses

d)

platform for travelling among people

102.

office correspondence may come in the following forms except

a)

post card

b)

text message

c)

electronic mail

d)

thinking

103.

one of these is not a function of office correspondence

a)

serves as a notice to the office personnel

b)

serves as a notice to the individual person

c)

serves as a joy to the employee in the department

d)

serves an instruction in the department

104.

The picture above is an example of

a)

alphabetical filing

b)

geographical filing

c)

electronic filing

d)

chronological filing

105.

which of the following names should come first in alphabetical filing

a)

Dayo

b)

Tayo

c)

Mayo

d)

Kayo

106.

which of the following is not a correspondence book

a)

mail inward book

b)

mail outward book

c)

postage book

d)

a journal

107.

The first procedure for handling incoming mails

a)

receiving the mail

b)

sorting the mail

c)

opening the mail

d)

stamping the mail

108.

The picture above is a

a)

cabinet

b)

cupboard

c)

shelf

d)

drawer

109.
What is the purpose of a correspondence book?
a)
To keep track of incoming and outgoing correspondence
b)
To track financial transactions
c)
To store office supplies
d)
To record employee attendance
110.
the mails exchanged through the telephone is called
a)
text message
b)
infotainment
c)
e-mail
d)
outgoing mail
111.
in some cases, a _________ machine is used to [put stamp impressions on envelopes
a)
franking
b)
stamping
c)
punching
d)
typing
112.

Invoice is a/an___________-

a)

evidence of payment

b)

request for payment

c)

buy now, pay later system

d)

feasibility study book

113.

Which part of the letter consist of an email address, telephone and fax number?

a)

Letterhead

b)

Enclosure

c)

Salutation

d)

Signatory

114.

which of the following information or statement is in the visitors book

a)

name of receptionist

b)

account number of visitors

c)

date and time of visit

d)

nature of the visitors duties

e)

directors name

115.

which of the following letters should not be opened in the mail room?

a)

official letter

b)

confidential and personal letter

c)

letters record of post

d)

mail outward register

e)

express letter

116.

a visit without an appointment should be asked to

a)

book an appointment and go away

b)

rest before leaving

c)

take tea before allowing him to see the boss

d)

leave the business premises immediately

e)

just go

117.

to help improve the image of an organization, the receptionist should

a)

have a good human relationship

b)

be able to speak all languages

c)

assist male visitors only

d)

quarrel with visitors

e)

assist female visitors

118.

methods of filing are all except

a)

alphabetical filing

b)

chronological filing

c)

numerical filing

d)

subject filing

e)

none of the above

119.

A filing system where documents are filed according to times,dates is

a)

Chronological

b)

Geographical

c)

Alphabetical

d)

Numerical

120.

A classification of filing where files are arranged using numbers are

a)

Alphabetical

b)

Numerical

c)

Chronological

d)

Geographical

121.

There are ___ required parts of the business letter.

a)

3

b)

6

c)

7

d)

5

122.

Julie Henderson

123 Main Street

Lenexa, KS 66222

is an example of what part of the business letter?

a)

Heading

b)

Signature Line

c)

Recipients Address

d)

Body

123.
Dear Mr. Zuck:
is an example of a...
a)
Subject Line
b)
Salutation
c)
Greeting
d)
Complimentary Closing
124.
Sincerely, 
is an example of a...
a)
Closing Line
b)
Signature Line
c)
Complimentary Closing
d)
Complimentary Line
125.
Why are there 4 enters after the complimentary closing?
a)
To make room for the letterhead
b)
To make room for the body
c)
To make room for your signature 
d)
To maker room for your address
126.
When you sign a letter, it can only be in what 2 colors of ink?
a)
Red or Black
b)
Blue or Red
c)
Black or Blue
d)
Pencil or Blank Ink
127.
There is a 2 inch top margin set for what purpose?
a)
Room for the signature line
b)
For the letterhead
c)
For you to sign your name
d)
For the business' address
128.
The last part of a business letter is the
a)
Complimentary Closing
b)
Salutation
c)
Signature Line
d)
Signed Signature 
129.

What type and size should the font be for a business letter?

a)

11, Times New Roman

b)

13, Script

c)

12, Times New Roman

d)

10, Courier

130.

The part of the business letter where the message of the letter is written is called the?

a)

heading

b)

body

c)

greeting

d)

closing

131.

In the first paragraph of the formal thank you letter you must write the following:

a)

Thank you for…………………… (Give the reason why you are thanking the person)

-The date and place the event was held is not needed.

b)

Thank you for…………………… (Give the reason why you are thanking the person)

-Give the date and place the event was held.

c)

Thank you and congratulations for…………………… (Give the reason why you are thanking the person)

-Give the date and place the event was held.

d)

Thank you for…………………… (Give the reason why the person is thanking you)

-Give the date and place the event was held.

132.

A letter of congratulation is:

a)

a correspondence in which someone expresses congratulations to another person.

b)

a correspondence in which someone expresses appreciation to another person.

c)

a correspondence in which someone expresses dislike to another person.

d)

a correspondence in which someone expresses a complaint to another person.

133.

The second part of the business letter is the date. Which date is written correctly?

a)

Jan. 1 2021

b)

Jan, 1 2021

c)

Jan. 1, 2021

d)

Jan12021

134.

What should your left margin be?

a)

.5 inch

b)

1 inch

c)

2 inches

d)

0 inches

135.

How many times should you press enter before beginning your letter?

a)

6 times, roughly 2 inches

b)

6 times, roughly an inch

c)

4 times, roughly an inch

d)

I do what I want.

136.

Which is not an appropriate closing?

a)

Sincerely

b)

Respectfully

c)

Disrespectfully

d)

Regards

137.
The way multiple lines of text line up along the left, right, or both margins
a)
Double Space
b)
Alignment
c)
Body
138.
A keying style for a letter or memo in which all the text is aligned at the left margin.
a)
Block Style
b)
Hanging Indent Style
c)
Paragraph Style
139.
A letter sent from one business or organization to another or to an individual.
a)
Personal Business Letter
b)
Business Letter
c)
Friendly Letter
140.
Used when someone other than the author keys the letter and is keyed at the left margin, a double space below the writer’s name.
a)
Signature
b)
Keyed Name
c)
Typist Initials

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