WorksheetsROP 3.1 FO II - B3 2024- Revision - Mock Exam
Total questions: 15
Worksheet time: 7mins
The flow of business can be divided into a four- stage Guest Cycle .......,......,.......,..........
Pre Arrival , Arrival, Registration, Departure
Pre arrival, Registration, Occupancy, check in History
Reservation, Registration, Occupancy service, Departure
Pre-arrival, Arrival, Occupancy, Departure
The services offered from the guest services department starts with ……………….Stage and ends with the final stage - check out.
Occupancy
Departure
Registeration
Pre -Arriva
Different Options allow up - and cross sell throughout the four stages of guest cycle in order to enhance the guest experince and hotel revenue?
False
True
The number of No shows , Cancellations , understays …………….. the number of occupied rooms and therefore also the revenue of the hotel.
Modified
Reduces.
Cancelled
Increases.
What can be a purpose of a guest staying at a hotel ?
Leisure & Business
Leisure & Entertainment
Meetings & Events
Occupied Rooms = Room Sold + ...........................
No show Rooms
Cancelled Rooms
Complimentary Rooms
Checked out Rooms
After receiving guest data and creating a guest profile in PMS and before entering a room reservation the reservations agent must check availability on ..................../.............../.............
Occupancy, Preferred room type, room view
Occupancy, Preferred room type, room features
Occupancy Ratio, Preferred room type, Rates / package
....................the lowest /discounted room rate, can be offered to the guest upon the room reservation.
Zero Rate
BAR - Best Available Rate
House Use
Day -use
..............................Rate code offered to special guests/ occasion.
House Use
Zero Rate
Complimentary
BAR
In terms of Technology, some hotel chains are more advanced than others according to …………,..........,.........
1) Location of the hotel
2) Market Segmentation
3) Type of hotel
4) All answers are correct
In terms of conducting an interview, the interview process has some objectives such as ......................
Establishing a basis for a working releationship
collecting enough accurate info to make an informed hiring decision
providing enough info to help the applicant
promoting the company and the work position . & creating goodwill between the hotel and applicant
All Answers are correct
Room Occupied = ...................+ Complimentary rooms
Rooms Sold
No Show
Checked in room
Zero Rooms
The formula to find out the Average number of guest per room = ...................... / .........................
No of arrival guest / No of occupied rooms
No of in house guest / No of arrival rooms
No of room sold / No of occupied rooms
No of in house guest / No of occupied rooms
A good example to be followed to arrange VIP Welcome including .............................
1- GR / HK to Prepare and inspect the room
2- VIP amenities to be placed in the room - including small gestures
3- Personlaised Welcome AND Follow up during the stay & maintain guest Security
4- handwritten note signed by hotel management
All of answers are correct
the lodging establishment accepting overbooking because of ...........................
Reaching the perfect fill is a challenge as guest is undependable
to compensate for guest behaviour - no show - last minute cancellation
avoiding loss of revenue - no empty room at a night
Well managed overbooking will result in 100 % hotel Occupancy
All Answers are correct
