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ALL Quiz

Total questions: 15

Worksheet time: 14mins

Name
Class
Date
1.
When was the launching of ALL?
a)
January 2020
b)
December 2019
c)
April 2020
d)
August 2019
2.
Please select the membership status below who have access to Premium Wifi
a)
Classic
b)
Silver
c)
Gold
d)
Platinum
e)
Diamond
3.
Please select the method for a non-member to enroll as a member of ALL.
a)
ALL website
b)
Accor ALL app
c)
Call Customer Care
d)
QR code provided at hotel lobby
e)
Book a stay via agoda.com
4.
What is the website to book a stay at Accor hotels?
a)
agoda.com
b)
traveloka.com
c)
accorhotels.com
d)
accor.com
e)
all.accor.com
5.

Please order from the highest published ALL member status tier to the lowest ALL member status tier.

a)

Diamond

b)

Platinum

c)

Gold

d)

Silver

e)

Classic

1)
2)
3)
4)
5)
6.

Organize these soft benefits into the right member tiers.

Categorize the following

Welcome drink

Priority Welcome

Late check out

Guaranteed room up to 72 hours

Personalized Welcome Amenities

Early check in or late check out

Free upgrade room

Guaranteed room up to 48 hours

Suite Night Upgrade

Access to Executive Lounge

Complimentary breakfast all day (Asia-Pacific hotels)

Free Gold status to person of their choice

Premium WiFi

Complimentary breakfast at weekend

Dining & Spa reward

Early check in and late check out

Silver
Gold
Platinum
Diamond
7.

Match the following Member tiers with its requirements.

a)

Limitless

1.

By invitation only.

b)

Silver

2.

from 10 nights or 2,000 status points

c)

Gold

3.

from 30 nights or 7,000 status points

d)

Platinum

4.

from 60 nights or 14,000 status points

e)

Diamond

5.

from 26,000 status points

8.

Please select the ALL Meeting Planner Offer that is currently on going.

a)

Asia, ALL Ways on My Mind

b)

Choice is Yours

c)

You're Welcome

d)

Celebration for ALL

e)

Taste 4x Rewards

9.

Please select the ALL Offer that is currently on going.

a)

Asia, ALL Ways on My Mind

b)

Choice is Yours

c)

You're Welcome

d)

Celebration for ALL

e)

Taste 4x Rewards

10.

How to boost up the enrollment of ALL in our hotel?

Please reorder it from the first step to last step.

a)

Ask

Ask guest if they are a member of ALL, Accor's Lifestyle Loyalty Program.

b)

Excite

Introduce them to ALL and tell them that by becoming a member of ALL, they could get many soft benefits.

c)

Invite

Invite them to join ALL by downloading Accor ALL app, all.accor.com website, or scan the QR code.

d)

Remind

Remind the guest to accept the Terms & Conditions at the last page of enrollment to start earning points.

1)
2)
3)
4)
11.

Mr. Jonas was invited to enroll to be a brand new member of ALL during his lunch at Restaurant.

His total bill was 42 Euros. He is asking about how many points he would get with this transaction. As an Heartist, how would you answer to Mr. Jonas?

a)

"You may wait for a few days and the points will be credited into your account, sir. Thank you."

b)

"For every Euro spent, you will earn 1 reward point. With this transaction you will earn 42 reward points, sir. Thank you."

c)

"For every Euro spent, you will earn 2 reward point. With this transaction you will earn 84 reward points, sir. Thank you."

d)

"Let me get my Manager to explain to you, sir."

12.

Please select the benefits of becoming a member of ALL Meeting Planner.

a)

Free meeting 1x/year

b)

Complimentary stay at hotel

c)

Free membership

d)

Sharing points to other members of ALL

e)

2 Euros spent = 1 Reward points + 1 Status points

13.

What are the requirements for ALL member Meeting Planner Offer to be eligible in earning points?

a)

Make 20 transactions at Restaurant & Bars.

b)

Group accommodation with 8 rooms or more.

c)

Meeting room event with a group of 8 people or more.

d)

Stay at the hotel the nights before event.

e)

Register the credit card to Accor ALL app for payment.

14.

ALL member are eligible to earn points from room reservation even without staying at the hotel.

True or False?

a)

True

b)

False

15.

Organize these options into the right Accor Plus member types

Categorize the following

+1 Stay Plus complimentary night

Enjoy Accor Plus Universal Benefits

+2 Stay Plus complimentary night

Exchange 4,499 ALL Reward Points for limited time period

Price: IDR 2,250,000/year

Price: IDR 3,380,000/year

Exchange 12,000 ALL Reward Points/year

Price: IDR 4,750,000/year

Exclusive dining and accommodation vouchers

Traveller
Explorer
Explorer Plus