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WorksheetsAlpha-PC
Total questions: 72
Worksheet time: 42mins
Communication comes from the Latin word ________ which means "to impact", "share", or "make common".
Commu
Columbus
Communicare
Communus
It is the response or reaction given by the receiver to the sender of the message.
Feedback
Receiver
Message
Sender
It is the idea being transmitted by the sender to the receiver.
Channel
Sender
Feedback
Message
It is a type of communication that does NOT use words in expressing a message.
Non-verbal Communication
Oral Communication
Verbal Communication
Non-communication
Communication connects people and the world they live in.
True
False
Oral communication is not only time saving, but it also saves upon money and efforts.
Advantage of Oral Communication
Disadvantage of Oral Communication
Speeches, presentations, discussions are forms of oral communication.
True
False
Oral communication is not as organized as written communication.
Advantage of Oral Communication
Disadvantage of Oral Communication
We are sometimes misunderstood due to the volume of our voice.
True
False
Communication is crucial in building and maintaining relationships in the workplace.
True
False
9. It is an indication that a meeting really takes place.
a. when the participants enter the conference room
b. when the agenda is discussed by the team
c. when the presenter starts the presentation
d. when the questions are answered by the audience
8. In a customer service training session, what is the most effective way to ensure customers feel heard?
a. Practicing active listening
b. Avoiding interruptions
c. Asking relevant questions
d. Maintaining good eye contact
An important part of effective teamwork is...
working alone
ignoring your team members
communicating openly and actively listening
always having the final say
To improve customer service, you should identify the obstacles that impede the communication process.
True
False
The elements of effective team communication.
Context
Barrier
Feedback
Channels
Silence
If a student has four subjects to study, they should focus on one subject at a time. Once they have mastered the first subject, they can move on to the next one. This is for effective studying.
True
False
After delivering a presentation at a conference, is it considered inappropriate to express gratitude to the event organizer for the opportunity to speak?
True
False
The following statements describe communication except for one. Which is the odd one out?
Communication is a process.
Communication occurs between two or more people (the speaker and the receiver).
Communication is always shared and spoken.
Communication can be expressed through written or spoken words, actions (nonverbal), or both spoken words and nonverbal actions at the same time.
The CEO of a company is giving an update on a major product development project that has been ongoing for two years. Employees are expressing dissatisfaction that the project is taking too long. Who is the source of the negative reaction in this scenario?
Employees
CEO
Project
Update
Baldo went to a toy store and asked the salesperson if they have a remote-controlled car because he will be attending his nephew's birthday party. The salesperson informed Baldo that they do not have the item. In this situation, which conveys the feedback element of communication?
Buying a gift for a party
Baldo going to a toy store
The salesperson greeted Baldo.
The salesperson told Baldo that they do not have the item.
During a team meeting, two colleagues are having a private conversation that is disrupting the flow of the discussion. What kind of element of communication is being portrayed?
(a)
Eman, the class president, gives his classmates the coverage of
their Physics exam next week.
Control and regulation
Social interaction
Motivation
Information dissemination
Emotional expression
A tour guide provides relevant facts and information about the
Mayon Volcano.
Control and regulation
Social interaction
Motivation
Information dissemination
Emotional expression
Fred meets his friends and talks about their plans to go to
Baguio.
Control and regulation
Social interaction
Motivation
Information dissemination
Emotional expression
Which of the situations shows communication as motivation?
A lecture on Subject-Verb Agreement
Delivering a valedictory address
A mother sharing the pain of not respected by her children
Friends getting together and enjoying each other’s company
Telling someone to wear mask
Which of the situations shows communication as emotional expression?
A lecture on Subject-Verb Agreement
Delivering a valedictory address
A mother sharing the pain of not respected by her children
Friends getting together and enjoying each other’s company
Telling someone to wear mask
Which of the situations shows communication as social interaction?
A lecture on Subject-Verb Agreement
Delivering a valedictory address
A mother sharing the pain of not respected by her children
Friends getting together and enjoying each other’s company
Telling someone to wear mask
Which of the situations shows communication as control/regulation?
A lecture on Subject-Verb Agreement
Delivering a valedictory address
A mother sharing the pain of not respected by her children
Friends getting together and enjoying each other’s company
Telling someone to wear mask
What is the purpose of the communications that usually take place between the guidance counselor and the referred student?
motivation
social interaction
emotional expression
information dissemination
When a teacher wants to guide or direct student behavior, what type of words should they use?
words that are mostly informal terms
words that are direct and purposeful
words that are usually directives, orders, or requests
words like “po and opo” and simple words
When you are communicating to three to ten people in a single time, it is called (a) .
What is the role of a director in a movie production?
Handles the financial aspects
Writes the script
Oversees the entire production process
Why culture is one of the barriers in communication?
because different people have different culture
because people have the same culture
because living in one place
Effective communication can enhance our productivity at the professional level.
True
False
All of the following are the things that we need to do to learn assertiveness skills, EXCEPT:
Assertiveness is not aggressiveness.
Assertiveness is not being passive.
Assertiveness is not manipulation.
Assertiveness is speaking for ourselves not for anyone else.
All of the following are the things that we need to do to learn listening and responding skills, EXCEPT:
Prepare
Listen and Clarify
Avoid unexplained silence
Establish effective eye contact
Mass communication is sometimes referred to a general communication. Mass communication involves the process of information sharing using various intermediary media directed towards a large audience such as ___________________.
A. Print Media – Books, Magazines and Newspapers
B. Broadcasting Media – Radio and Television
C. Digital Media – Computers, The internet, Digital Audio visuals, DVD video, game and Websites.
D. All of the above.
Listening is a process in which message that are conveyed orally and attended to perceived, recognized, interpreted and to be stored for future use. It is an external as well as internal process that governed by the inner state of the listener and requires an active conscious effort to comprehend and remember what is heard.
A. True
B. False
Which of the following is positive body language to use while speaking
Cross your legs and fold your arms
Look around and avoid eye contact
Keep arms open and use open gestures
For communication to be effective the message must be :
Clear and concise
All of the above
Limited for writing only
All are polite ways to interrupt except
Excuse me ,Can I
Sorry to interrupt
I think you are wrong
In general, people tend to talk about important issues, such as their hopes and goals, only with individuals whom they trust.
true
false
It is smart to think about good timing when you want to ask your parents for a raise in your allowance.
true
false
Being assertive is the same as being rude.
true
false
Which of the following is an example of non-verbal communication?
Sending an email
Making eye contact
Speaking loudly
Using complex vocabulary
You may use acronyms, abbreviations or emoticons to make your email looks attractive.
True
False
You should always end your email with a proper salutation.
True
False
You should avoid discussing confidential information in an email.
True
False
An email should be long and detail enough to ensure people understand your message.
True
False
How can you improve non-verbal communication?
Avoid making eye contact
Cross your arms
Relax your stance and maintain eye contact
Avoid paying attention to your facial expressions
What is the key to effective communication?
Considering only your own viewpoint
Considering both parties' viewpoints, ideas, and development
Ignoring the other person
Being close-minded
This refers to the place, time, event, and attitudes of sender and receiver, what is this?
context
content
According to the video watched, the following made globalization possible, except
Airplanes
Mobile phone
The internet
Language
Globalization is readily increasing in today’s world which brought many effects on language, both positive and negative.
True
False
Maybe
Not mentioned
Globalization has created _________ society.
planet
progress
borderless world
Standard of Living
Globalization is about the interconnectedness of people and businesses across the world.
True
False
When people and organizations around the world begin to connect through business, economics, and social issues
Globalization
Trading
Connection
Progress
Studying in a designated place with study materials ready is helpful when getting the most out of your study time.
True
False
Setting a goal for each study session helps improve your progress.
True
False
In the UK, you eat biscuits; in the US, you eat ____________________.
French fries
cookies
chips
In the UK, you buy a return ticket; in the US, you buy a ___________________.
vacation
round trip
truck
In the UK, you take a lift; in the US, you take an _______________________.
elevator
apartment
undershirt
In the UK, you go to the cinema; in the US, you go to the ______________________.
vacation
apartment
movie theater
In the UK, you wear trousers; in the US, you wear _______________________.
sweater
hood
pants
In the UK, you go on holiday; in the US, you go on ______________________.
vacation
fall
line
In the UK, you wait in a queue; in the US, you wait in a __________________.
truck
line
garbage
In the UK, you put petrol in your car; in the US, you put __________________ in your car.
truck
fries
gas
In the UK, you drive a lorry; in the US, you drive a ___________________.
truck
garbage
line
What do American's call a 'car park'?
(a)
What do Brits call the 'check' at the end of a meal?
(a)
Biscuits
American
British
What do the British call 'trashcans'?
Recycling bins
Dust bins
Garbage bins
Waste bins
