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Total questions: 72

Worksheet time: 42mins

Name
Class
Date
1.

Communication comes from the Latin word ________ which means "to impact", "share", or "make common".

a)

Commu

b)

Columbus

c)

Communicare

d)

Communus

2.

It is the response or reaction given by the receiver to the sender of the message.

a)

Feedback

b)

Receiver

c)

Message

d)

Sender

3.

It is the idea being transmitted by the sender to the receiver.

a)

Channel

b)

Sender

c)

Feedback

d)

Message

4.

It is a type of communication that does NOT use words in expressing a message.

a)

Non-verbal Communication

b)

Oral Communication

c)

Verbal Communication

d)

Non-communication

5.

Communication connects people and the world they live in.

a)

True

b)

False

6.

Oral communication is not only time saving, but it also saves upon money and efforts.

a)

Advantage of Oral Communication

b)

Disadvantage of Oral Communication

7.

Speeches, presentations, discussions are forms of oral communication.

a)

True

b)

False

8.

Oral communication is not as organized as written communication.

a)

Advantage of Oral Communication

b)

Disadvantage of Oral Communication

9.

We are sometimes misunderstood due to the volume of our voice.

a)

True

b)

False

10.

Communication is crucial in building and maintaining relationships in the workplace.

a)

True

b)

False

11.

9. It is an indication that a meeting really takes place.

a)

a. when the participants enter the conference room

b)

b. when the agenda is discussed by the team

c)

c. when the presenter starts the presentation

d)

d. when the questions are answered by the audience

12.

8. In a customer service training session, what is the most effective way to ensure customers feel heard?

a)

a. Practicing active listening

b)

b. Avoiding interruptions

c)

c. Asking relevant questions

d)

d. Maintaining good eye contact

13.

An important part of effective teamwork is...

a)

working alone

b)

ignoring your team members

c)

communicating openly and actively listening

d)

always having the final say

14.

To improve customer service, you should identify the obstacles that impede the communication process.

a)

True

b)

False

15.

The elements of effective team communication.

a)

Context

b)

Barrier

c)

Feedback

d)

Channels

e)

Silence

16.

If a student has four subjects to study, they should focus on one subject at a time. Once they have mastered the first subject, they can move on to the next one. This is for effective studying.

a)

True

b)

False

17.

After delivering a presentation at a conference, is it considered inappropriate to express gratitude to the event organizer for the opportunity to speak?

a)

True

b)

False

18.

The following statements describe communication except for one. Which is the odd one out?

a)

Communication is a process.

b)

Communication occurs between two or more people (the speaker and the receiver).

c)

Communication is always shared and spoken.

d)

Communication can be expressed through written or spoken words, actions (nonverbal), or both spoken words and nonverbal actions at the same time.

19.

The CEO of a company is giving an update on a major product development project that has been ongoing for two years. Employees are expressing dissatisfaction that the project is taking too long. Who is the source of the negative reaction in this scenario?

a)

Employees

b)

CEO

c)

Project

d)

Update

20.

Baldo went to a toy store and asked the salesperson if they have a remote-controlled car because he will be attending his nephew's birthday party. The salesperson informed Baldo that they do not have the item. In this situation, which conveys the feedback element of communication?

a)

Buying a gift for a party

b)

Baldo going to a toy store

c)

The salesperson greeted Baldo.

d)

The salesperson told Baldo that they do not have the item.

21.

During a team meeting, two colleagues are having a private conversation that is disrupting the flow of the discussion. What kind of element of communication is being portrayed?

(a)  

22.

Eman, the class president, gives his classmates the coverage of

their Physics exam next week.

a)

Control and regulation

b)

Social interaction

c)

Motivation

d)

Information dissemination

e)

Emotional expression

23.

A tour guide provides relevant facts and information about the

Mayon Volcano.

a)

Control and regulation

b)

Social interaction

c)

Motivation

d)

Information dissemination

e)

Emotional expression

24.

Fred meets his friends and talks about their plans to go to

Baguio.

a)

Control and regulation

b)

Social interaction

c)

Motivation

d)

Information dissemination

e)

Emotional expression

25.

Which of the situations shows communication as motivation?

a)

A lecture on Subject-Verb Agreement

b)

Delivering a valedictory address

c)

A mother sharing the pain of not respected by her children

d)

Friends getting together and enjoying each other’s company

e)

Telling someone to wear mask

26.

Which of the situations shows communication as emotional expression?

a)

A lecture on Subject-Verb Agreement

b)

Delivering a valedictory address

c)

A mother sharing the pain of not respected by her children

d)

Friends getting together and enjoying each other’s company

e)

Telling someone to wear mask

27.

Which of the situations shows communication as social interaction?

a)

A lecture on Subject-Verb Agreement

b)

Delivering a valedictory address

c)

A mother sharing the pain of not respected by her children

d)

Friends getting together and enjoying each other’s company

e)

Telling someone to wear mask

28.

Which of the situations shows communication as control/regulation?

a)

A lecture on Subject-Verb Agreement

b)

Delivering a valedictory address

c)

A mother sharing the pain of not respected by her children

d)

Friends getting together and enjoying each other’s company

e)

Telling someone to wear mask

29.

What is the purpose of the communications that usually take place between the guidance counselor and the referred student?

a)

motivation

b)

social interaction

c)

emotional expression

d)

information dissemination

30.

When a teacher wants to guide or direct student behavior, what type of words should they use?

a)

words that are mostly informal terms

b)

words that are direct and purposeful

c)

words that are usually directives, orders, or requests

d)

words like “po and opo” and simple words

31.

When you are communicating to three to ten people in a single time, it is called (a)   .

32.

What is the role of a director in a movie production?

a)

Handles the financial aspects

b)

Writes the script

c)

Oversees the entire production process

33.

Why culture is one of the barriers in communication?

a)

because different people have different culture

b)

because people have the same culture

c)

because living in one place

34.

Effective communication can enhance our productivity at the professional level.

a)

True

b)

False

35.

All of the following are the things that we need to do to learn assertiveness skills, EXCEPT:

a)

Assertiveness is not aggressiveness.

b)

Assertiveness is not being passive.

c)

Assertiveness is not manipulation.

d)

Assertiveness is speaking for ourselves not for anyone else.

36.

All of the following are the things that we need to do to learn listening and responding skills, EXCEPT:

a)

Prepare

b)

Listen and Clarify

c)

Avoid unexplained silence

d)

Establish effective eye contact

37.

Mass communication is sometimes referred to a general communication. Mass communication involves the process of information sharing using various intermediary media directed towards a large audience such as ___________________.

a)

A.    Print Media – Books, Magazines and Newspapers

b)

B.    Broadcasting Media – Radio and Television

c)

C.    Digital Media – Computers, The internet, Digital Audio visuals, DVD video, game and Websites.

d)

D.    All of the above.

38.

Listening is a process in which message that are conveyed orally and attended to perceived, recognized, interpreted and to be stored for future use. It is an external as well as internal process that governed by the inner state of the listener and requires an active conscious effort to comprehend and remember what is heard.

a)

A. True

b)

B. False

39.

Which of the following is positive body language to use while speaking

a)

Cross your legs and fold your arms

b)

Look around and avoid eye contact

c)

Keep arms open and use open gestures

40.

For communication to be effective the message must be :

a)

Clear and concise

b)

All of the above

c)

Limited for writing only

41.

All are polite ways to interrupt except

a)

Excuse me ,Can I

b)

Sorry to interrupt

c)

I think you are wrong

42.

In general, people tend to talk about important issues, such as their hopes and goals, only with individuals whom they trust.

a)

true

b)

false

43.

It is smart to think about good timing when you want to ask your parents for a raise in your allowance.

a)

true

b)

false

44.

Being assertive is the same as being rude.

a)

true

b)

false

45.

Which of the following is an example of non-verbal communication?

a)

Sending an email

b)

Making eye contact

c)

Speaking loudly

d)

Using complex vocabulary

46.

You may use acronyms, abbreviations or emoticons to make your email looks attractive.

a)

True

b)

False

47.

You should always end your email with a proper salutation.

a)

True

b)

False

48.

You should avoid discussing confidential information in an email.

a)

True

b)

False

49.

An email should be long and detail enough to ensure people understand your message.

a)

True

b)

False

50.

How can you improve non-verbal communication?

a)

Avoid making eye contact

b)

Cross your arms

c)

Relax your stance and maintain eye contact

d)

Avoid paying attention to your facial expressions

51.

What is the key to effective communication?

a)

Considering only your own viewpoint

b)

Considering both parties' viewpoints, ideas, and development

c)

Ignoring the other person

d)

Being close-minded

52.

This refers to the place, time, event, and attitudes of sender and receiver, what is this?

a)

context

b)

content

53.

According to the video watched, the following made globalization possible, except

a)

Airplanes

b)

Mobile phone

c)

The internet

d)

Language

54.

Globalization is readily increasing in today’s world which brought many effects on language, both positive and negative.

a)

True

b)

False

c)

Maybe

d)

Not mentioned

55.

Globalization has created _________ society.

a)

planet

b)

progress

c)

borderless world

d)

Standard of Living

56.

Globalization is about the interconnectedness of people and businesses across the world.

a)

True

b)

False

57.

When people and organizations around the world begin to connect through business, economics, and social issues

a)

Globalization

b)

Trading

c)

Connection

d)

Progress

58.

Studying in a designated place with study materials ready is helpful when getting the most out of your study time.

a)

True

b)

False

59.

Setting a goal for each study session helps improve your progress.

a)

True

b)

False

60.

In the UK, you eat biscuits; in the US, you eat ____________________.

a)

French fries

b)

cookies

c)

chips

61.

In the UK, you buy a return ticket; in the US, you buy a ___________________.

a)

vacation

b)

round trip

c)

truck

62.

In the UK, you take a lift; in the US, you take an _______________________.

a)

elevator

b)

apartment

c)

undershirt

63.

In the UK, you go to the cinema; in the US, you go to the ______________________.

a)

vacation

b)

apartment

c)

movie theater

64.

In the UK, you wear trousers; in the US, you wear _______________________.

a)

sweater

b)

hood

c)

pants

65.

In the UK, you go on holiday; in the US, you go on ______________________.

a)

vacation

b)

fall

c)

line

66.

In the UK, you wait in a queue; in the US, you wait in a  __________________.

a)

truck

b)

line

c)

garbage

67.

In the UK, you put petrol in your car; in the US, you put __________________ in your car.

a)

truck

b)

fries

c)

gas

68.

In the UK, you drive a lorry; in the US, you drive a ___________________.

a)

truck

b)

garbage

c)

line

69.

What do American's call a 'car park'?

(a)  

70.

What do Brits call the 'check' at the end of a meal?

(a)  

71.

Biscuits

a)

American

b)

British

72.

What do the British call 'trashcans'?

a)

Recycling bins

b)

Dust bins

c)

Garbage bins

d)

Waste bins