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Quiz day 5

Total questions: 20

Worksheet time: 12mins

Name
Class
Date
1.
What does ACDC stands for?
a)
Accor Card Delightful Customer
b)
Accor Card Download Customer
c)
Accor Customer Digital Card
d)
Accor Customer Delightful Customer
2.
Every year we have yearly performance review (appraisal) and we are required to make the PDP. What does PDP stands for?
a)
Private Development Purpose
b)
Personal Digital Plan
c)
Private Digital Purpose
d)
Personal Development Plan
3.

(a)   is "WHAT" Heartist is all about.

Choose from the below words
To connect Hearts all around the world.
Placing people at the Heart of everything we do.
We are Heartist = Heart + Artist
Fullday training with lunch and 2 coffee breaks
4.
There are a total of 10 Accor hotels in East Java.
a)
True
b)
False
5.

Organize these options into the right categories

Categorize the following
Ennismore
Luxury
Premium
Midscale & Economy
6.

What does DND stands for?

a)

Digital Note Download

b)

Do Not Disturb

c)

Dining N Delivery

d)

Do Not Drink

7.

In what year was Accor established?

a)

1967

b)

1994

c)

1974

d)

1983

8.

Identify Business Accelerator brands in Accor.

a)

Working From_

b)

John Paul

c)

Astore

d)

Accor Live Limitless

e)

D-Edge

9.

WATCH stands for .......

a)

We Action Total for Children

b)

We Act Together for Children

c)

World's Action Towards Children

d)

World's Action Together for Children

10.

What is the meaning of the terms INCOGNITO in hotel?

a)
A special discount for the guest
b)
A type of room service
c)
A hotel loyalty program
d)
Anonymity or privacy for the guest
11.

In 2021, Accor set an ambitious emissions reduction target of (a)   by 2030 validated by the Science Based Target initiative in line with the Paris Agreement. Accor strongly committed to reducing our carbon emissions and achieving ​ (b)   by 2050.

Choose from the below words
-46%
net zero
30%
50%
60%
70%
12.

What is the web address of Accor's platform for opening vacancies among the hotel group?

a)

all.accor.com

b)

group.accor.com

c)

lokerhotel.com

d)

jobstreet.com

e)

careers.accor.com

13.

How many countries does Accor currently operate hotels in? (as of February 2024)

a)
75
b)
150
c)
90
d)
110
e)

100

14.

What is the Accor commitment regarding single-use plastics in its hotels?

a)

No single-use plastics allowed from the Guest Experience

b)

Based on request

c)

Varies by brand

d)

No specific policy

15.

Match the following definitions and its Accor Value

a)

"We are connected with the world, and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet."

1.

Respect

b)

"We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible."

2.

Innovation

c)

"We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live, and protect the planet that you visit."

3.

Sustainable Performance

d)

"Hospitality is a team sport, and we're stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say."

4.

Trust

e)

"Our guests are the globetrotters, so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible. We have fun doing it."

5.

Spirit of Conquest

16.

What is the term for a guest who does not show up for their reservation?

a)

Expected Departure

b)

Walk-out

c)

No show

d)

Sleep out

e)

No luggage

17.

Please match the following pictures of F&B Promo to its hotels.

a)

1.

ibis

b)

2.

mercure

c)

3.

movenpick

18.

A guest call to the front desk to request for morning call specifically at 05.30 am because the guest has flight on 08.00 am. The guest is requesting a ..........

a)
late check-out
b)
room service request
c)
wake-up call
d)
complimentary breakfast
19.

Please match the name of the restaurant to its hotel.

a)

Patita

1.

Movenpick Surabaya City

b)

Paparisa

2.

Mercure Surabaya Manyar

c)

Loca - Loca

3.

ibis Surabaya Tidar

20.

How many are the total of Accor Value?

a)

5

b)

6

c)

4

d)

8