Font size
Worksheetsbruh
Total questions: 162
Worksheet time: 1hrs 21mins
Which of the following is an advantage of job specialization?
It decreases transfer time between tasks.
It increases the level of employee satisfaction.
It eliminates monotony and boredom.
It provides stimulation and challenges to employees.
It significantly reduces employee turnover rates.
2) Jimmy owns an ice cream parlor. He designs a schedule for the different tasks the employees have to perform in order to prevent monotony at work. According to the schedule, if an employee makes waffle cones on a day, he serves ice creams the next day and clears the tables on the day after that. Jimmy is using the _____ approach at his ice cream parlor.
job enrichment
job enlargement
job rotation
job deskilling
job specialization
_____ involves systematically moving employees from one job to another.
Job enlargement
Job rotation
Job deskilling
Job specialization
Job enrichment
___ was developed to increase the total number of tasks workers perform. As a result, all workers perform a wide variety of tasks, which presumably reduces the level of job dissatisfaction.
Job enlargement
Job rotation
Job enrichment
Job specialization
Job deskilling
Which of the following would require continually adding new tasks and challenges as part of the job design?
Job enlargement
Job specialization
Job rotation
Job enrichment
Job deskilling
___ attempts to increase both the number of tasks a worker does and the control the worker has over the job.
Job deskilling
Job enrichment
Job specialization
Job rotation
Job entropy
Job enrichment:
does not increase the number of tasks that workers perform.
requires the organization to be highly centralized.
requires delegation of authority.
requires workers to perform a single task.
involves workers moving from job to job in a predetermined manner.
According to the job characteristics approach, task identity is _____.
the number of things a person does in a job
the extent to which a worker does a complete portion of the total job
the extent to which a worker knows how well the job is being performed
the perceived importance of the task
the degree of control a worker has over how the work is performed
In the context of the job characteristics approach, skill variety refers to:
the extent to which a worker knows how well the job is being performed.
B) the degree of control a worker has over how the work is performed.
C) the perceived importance of a task.
D) the extent to which a worker does a complete or identifiable portion of the total job.
E) the number of things a person does in a job.
In the context of the job characteristics approach, _____ refers to the extent to which a worker knows how well the job is being performed.
A) feedback
B) task identity
C) task significance
D) autonomy
E) skill variety
_____ is the process of grouping jobs according to some logical arrangement.
A) Job rotation
B) Job enrichment
C) Departmentalization
D) Centralization
Industrialization
____ departmentalization groups together those jobs involving the same or similar activities.
A) Product
B) Functional
C) Location
D) Customer
E) Sequential
Creating different teams for finance, production, and marketing is consistent with _____ departmentalization.
A) location
B) product
C) functional
D) sequential
E) customer
At Gamma Inc., there are separate departments of employees who specialize in sales, service maintenance, customer service, and accounting. What form of departmentalization does Gamma use?
A) Functional departmentalization
B) Product departmentalization
C) Location departmentalization
D) Customer departmentalization
E) Sequential departmentalization
Which of the following is a disadvantage of functional departmentalization?
A) Supervision becomes difficult as managers will need to have skills in several areas.
B) Coordinating activities inside each department becomes difficult.
C) Decision making may tend to become slower as the organization grows.
D) Employees tend to focus on the overall organization rather than their specific jobs.
E) Functional departmentalization cannot be implemented for smaller organizations
Janice owns a bakery that has only ten employees, out of which three are bakers, four are waiters, and the rest belong to the housekeeping staff. Which of the following approaches to departmentalization would work best for the bakery?
A) Functional departmentalization
B) Product departmentalization
C) Customer departmentalization
D) Location departmentalization
E) Sequential departmentalization
The advantage of using the functional departmentalization approach is that:
A) supervision is facilitated because an individual manager needs to be familiar with only a small set of skills.
B) the speed and effectiveness of decision making increase as the organization grows.
C) accountability and performance become easier to monitor.
D) employees get a better view of the total organization.
E) decision making becomes less bureaucratic as the organization grows.
One disadvantage of using product departmentalization is that:
A) decision making tends to become slower and more bureaucratic.
B) the performance of individual products or product groups becomes difficult to assess.
C) administrative costs rise because each department must have its own functional specialists.
D) all activities associated with one product or product group cannot be easily integrated and coordinated.
E) accountability of departments becomes very difficult to monitor.
__ is defined as a clear and distinct line of authority among the positions in an organization.
A) Chain of command
B) Span of management
C) Job deskilling
D) Flat structure
E) Synergy
The term span of management refers to the:
A) extent to which authority is delegated at the individual level.
B) extent to which authority is systematically delegated to middle and lower levels of management.
C) number of people reporting to a particular manager.
D) process of grouping jobs according to some logical pattern.
E) number of managers assigned to a department.
____ suggests that each person within an organization must have a clear reporting relationship to one and only one boss.
A) Span of management
B) Entropy
C) Flat hierarchy
D) Unity of command
E) Scalar principle
Which of the following concepts suggests that there must be a clear and unbroken line of authority that extends from the lowest to the highest position in the organization?
A) The scalar principle
B) Unity of command
Entropy
D) Synergy
Decentralization
Which of the following is an accurate comparison between tall organizations and flat organizations?
A) Tall organizations foster employee morale better than flat organizations.
B) Tall organizations have fewer managers than lát organizations.
C) Tall organizations foster more communication problems than flat organizations.
D) Tall organizations place excessive administrative responsibilities on managers than flat organizations.
E) Tall organizations foster more productivity than flat organizations.
When compared to tall organizations, flat organizations:
A) are more expensive.
B) place more supervisory responsibilities on managers.
C) have more layers of managers.
D) place minimal administrative responsibilities on managers.
E) have lower levels of employee morale and productivity.
When compared to flat organizations, tall organizations:
A) foster fewer communication problems.
B) foster more employee productivity.
C) are more expensive.
D) place excessive responsibilities on managers.
E) are less bureaucratic.
A wide span of management in a flat organization may result in a manager having _____.
A) less authority over subordinates
B) more administrative responsibility
C) less accountability to a higher-up
D) less supervisory responsibility
E) more officers at different levels to report to
Tall organizations:
A) have more managers than flat organizations.
B) foster employee morale better than flat organizations.
C) place excessive supervisory responsibilities on managers.
D) have very few communication problems.
E) have less managerial expenses than flat organizations.
Researchers have found that a flat organization structure _____.
A) fosters more communication problems
B) is more expensive to maintain than a tall structure
C) leads to higher levels of employee morale
D) fosters bureaucracy
E) leads to lower levels of employee productivity
__ is power that has been legitimized by the organization.
A) Entropy
B) Process gain
C) Synergy
D) Authority
E) Process loss
____ is the process by which a manager assigns a portion of his or her total workload to others.
A) Micromanagement
B) Delegation
Entropy
Synergy
Centralization
_ is the process of systematically delegating power and authority throughout the organization to middle- and lower-level managers.
Deskilling
Decentralization
C) Self-dealing
Divesting
Specialization
_____ is the process of systematically retaining power and authority in the hands of higher-level managers.
Specialization
Delegation
Centralization
D) Self-dealing
Deskilling
Gadgetbug Inc. manufactures home appliances. All the decisions are made by the top managers at the company. The middle and lower managers follow the instructions given by top managers rather than making decisions by themselves. Which of the following concepts is illustrated in the scenario?
A) Self-dealing
Synergy
Centralization
Specialization
Delegation
At Supertech Inc., a technology company, employees are given more authority and are allowed to make their own decisions. Supertech operates in a business environment that is not predictable. The middle managers, supervisors, and employees have a degree of autonomy and are encouraged to make decisions. Which of the following concepts is illustrated in the scenario?
Deskilling
B) High power distance
Micromanagement
Decentralization
E) Job specialization
___ is defined as the process of linking the activities of the various departments of an organization.
Centralization
Specialization
Decentralization
Coordination
Delegation
At Delta Corp. the manufacturing and design department frequently consults with the research and development department and the marketing and sales department regularly interacts with the manufacturing and design department. This scenario illustrates _____ at Delta.
coordination
delegation
C) job rotation
D) job specialization
E) centralization
_____ represents the lowest level of interdependence.
A) Pooled interdependence
B) Reciprocal interdependence
C) Sequential interdependence
D) Synergetic interdependence
E) Structural interdependence
Units with _____ operate with little interaction-the output of the units is put together at the organizational level.
A) pooled interdependence
B) toát interdependenceB
C) reciprocal interdependenceB
D) sequential interdependence
E) structural interdependence
In _____, the output of one unit becomes the input for another in a serial fashion.
A) pooled interdependence
B) sequential interdependence
C) structural interdependence
D) total interdependence
E) reciprocal interdependence
____ exists when activities flow both ways between units.
A) Sequential interdependence
B) Pooled interdependence
C) Structural interdependence
D) Reciprocal interdependence
E) Total interdependence
Reciprocal interdependence.
A) is found in product and not service-based companies.
B) involves one-way interdependence
C) represents the lowest level of interdependence.
D) involves minimal communication among departments.
E) is the most complex form of interdependence.
At Heritage Chocolates, the raw materials are processed at a plant and then sent to the manufacturing plant. The manufactured chocolates are finally sent to the packaging plant. This scenario illustrates _____ at Heritage Chocolates.
A) pooled interdependence
B) two-way interdependence
C) reciprocal interdependence
D) sequential interdependence
E) structural interdependence
At Libra Motors Inc. operations managers give availability information to the dealerships department. When the dealerships department has a specific order, it is sent to the operations department. Which of the following concepts is illustrated in the scenario?
A) Sequential interdependence
B) Product departmentalization
C) Pooled interdependence
D) Reciprocal interdependence
E) One-way interdependence
At Synergy School, Math, English, Science and Social Studies departments operate separately. Student test scores in each area are gathered to evaluate the effectiveness of the school. What level of interdependence does this represent?
A) Pooled interdependence
B) Complex interdependence
C) Reciprocal interdependence
D) Sequential interdependence
E) Absolute interdependence
Cuisine Royale is a restaurant chain that has many outlets. Each outlet has a separate budget and a set of staff. To determine the success of the entire chain, the profits made by all the outlets are put together. Which of the following concepts is illustrated in the scenario?
A) Pooled interdependence
B) Reciprocal interdependence
C) Job rotation
D) Sequential interdependence
E) Specialization
Sequential interdependence.
A) typically involves no interaction among departments.
B) generally involves one-way interdependence.
C) is the most complex form of interdependence.
D) is a level of interdependence in which the performance of one department is not affected by the performance of other departments.
E) represents the lowest level of interdependence.
A(n) _____ is a model of organization design based on a legitimate and formal system of authority.
A) adhocracy
B) bureaucracy
entropy
autocracy
theocracy
Which of the following is one of the characteristics of Weber's bureaucracy?
A) Distinct division of labor
B) Close personal relationships between supervisors and subordinates
C) Absence of rules and regulations
D) Maximum level of decentralization
E) Presence of cross-departmental teams
Which of the following is a characteristic of Weber's bureaucracy
A) Promotions based on technical expertise
B) Absence of rules and regulations
C) Arbitrary dismissals
D) Random work assignment
E) A high level of decentralizatio
According to Weber, in a bureaucracy:
A) there should not be any arbitrary dismissals.
B) there should be no rules an regulations
C) promotions should not be given based on technical expertise.
D) there should not be a social distance between supervisors and subordinates.
E) there should be a chain of command.
_____ encompasses the conversion processes used to transform inputs (such as materials or information) into outputs (such as products or services).
Deskilling
Entropy
Synergy
Technologies
Divestiture
Durban Cafe takes one order at a time and customizes the coffee as per the customer's requirement . The cafe uses _____ technology.
A) small-batch
B) mass-production
C) continuous-process
D) standardized process
E) large-batch
Jeanne owns a boutique in Paris and is best known for the formal suits that she stitches for working women. She makes customized suits for each of her customers, keeping their age, body type, and their appearance in mind. Which of the following technologies is Jeanne using in her boutique?
A) Standardized-process technology
B) Large-batch technology
C) Continuous-process technology
D) Small-batch technology
E) Mass-production technology
Alpha Electronics assembles different parts to make standardized laptops. Alpha Electronics uses _____ technology.
A) job rotation
B) mass-production
C) unit
D) continuous-process
E) small-batch
In _____ technology, raw materials are transformed to a finished product by a series of machine transformations in such a way that the composition of the materials themselves is changed.
A) product-customization
B) large-batch
C) mass-production
D) continuous-process
E) small-batch
In organizations using _____, the product is manufactured in assembly-line fashion by combining component parts into another part or finished product.
A) job rotation technology
B) large-batch technology
C) unit technology
D) continuous-process
E) small-batch technology
According to Woodward, which of the following is true about the relationship between organization design and core technology?
A) Organizations using mass production technology tend to have the least level of specialization.
B) Organizations using continuous-process technologies tend to be the most bureaucratic.
C) Organizations with large-batch technologies tend to be more bureaucratic.
D) Continuous-process technology is the least complex o la thê Technologies.
E) Organizations using unit or small-batch technology are the most bureaucratic
According to Woodward's findings related to technology and organization design:
A) successful continuous-process organizations tended to have more bureaucracy.
B) unit-batch organizations had the highest level of specialization.
C) mass-production organizations tended to be the loát bureaucratic.
D) unit-batch organizations tended to be the most bureaucratic.
E) mass-production organizations had a higher level of specialization.
A finding of Woodward's study about forms of technology was that:
A) mass-production organizations tended to have the lowest level of specialization
B) small-batch organizations tended to have minimal bureaucracy.
C) mass-production organizations tended to be the least bureaucratic.
D) continuous-process technology was the simplest of all forms of technology.
E) continuous-process organizations tended to be the most bureaucratic.
Gemini Motors has an assembly-line structure. Workers combine separate parts into standardized finished motorbikes. Gemini Motors is most likely to be using _____ technology.
A) small-batch
B) mass-production
C) continuous-process
D) unit
E) job enrichment
A(n) _____ organization is similar to the bureaucratic model.
A) mechanistic
organic
C) continuous process
D) large-batch
E) unit
Mechanistic organizations:
A) have the least level of specialization.
B) are least likely to have rules and regulations.
C) are most frequently found in stable environments.
D) are least likely to be bureaucratic.
E) are the most decentralized.
Which of the following statements is true about mechanistic organizations?
A) They have a very flexible and informal structure.
B) They have the lowest level of job specialization.
C) They are highly decentralized.
D) They are most frequently found in unpredictable and unstable environments.
E) They structure their activities in predictable ways.
A mechanistic organization is most likely to:
A) have the least level of job specialization.
B) have a flexible structure.
C) have centralized authority.
D) have an informal organizational design.
E) operate in an unstable environment.
Which of the following statements is true about organic organizations?
A) They are similar to bureaucracies.
B) They are formal and rigid.
C) They have centralized authority.
D) They operate in unstable environments.
E) They have an inflexible organizational design.
Which of the following statements is true about an organic organization?
A) It has a flexible and informal organizational design.
B) It is most likely to be operating in a very stable and predictable environment.
C) It has a structure that is similar to a bureaucracy.
D) It is most likely to have centralized authority.
E) It has higher levels of job specialization than a mechanistic organization
_____ is the extent to which an organization is broken down into subunits.
A) Entropy
B) Differentiation
C) Integration
Synergy
Divestiture
____ is the degree to which the various subunits must work together in a coordinated fashion.
A) Integration
B) Differentiation
C) Departmentalization
Specialization
Entropy
Organizational size is defined as:
A) the total number of investors and stockholders in an organization.
B) the total number of departments in an organization.
C) the total number of full-time or full-time-equivalent employees in an organization.
D) the total number of customers of an organization.
E) the total number of middle and first-line managers in an organization.
The _____ of an organizational life cycle is characterized by growth and the expansion of organizational resources.
A) youth
birth
senescence
decline
divestiture
_____ is a period of stability in an organizational lifecycle, eventually evolving into decline.
Maturity
Birth
Youth
Midlife
Synergy
As an organization passes from one stage of the organizational lifecycle to the next, _____.
A) it becomes smaller
B) it's coordination demands increase
C) it becomes more centralized
D) it's structure becomes less mechanistic
E) it's control systems become more limited
Under the _____ arrangement, the members and units in an organization are grouped into functional departments such as marketing and production.
A) division form
B) Z-form
C) H-form
D) U- form
E) M-form
The _____ design is based on multiple businesses in related areas operating within a larger organizational framework.
A) conglomerate
divisional
C) H-form
matrix
functional
The _____ design is based on two overlapping bases of departmentalization.
A) H-form
matrix
functional
divisional
E) U-form
The _____ design is essentially a holding company that results from unrelated diversification.
A) H-form
B) U-form
C) divisional
D) departmental
E) M-form
An organization that uses a team organization design:.
A) has a bureaucratic structure.
B) has an inflexible organizational structure.
C) has functional teams that perform specific functional tasks.
D) relies exclusively on project-type teams.
E) provides little scope for teams to develop adaptability.
A virtual organization:
A) typically has only a handful of permanent employees.
B) typically has a bureaucratic design.
C) has an inflexible formal structure.
D) typically has a very large staff and administrative headquarters facility.
E) has functional departmentalization.
A _____ organization works to facilitate the lifelong personal development of all of its employees while continually transforming itself to respond to changing demands and needs.
bureaucratic
centralized
hybrid
learning
matrix
Enlightened Minds is a software services firm that uses routine training programs, seminars by eminent developers, and discussion forums to keep employees updated on the recent developments in the software field. Enlightened Minds is an example of a(n) _____.
A) learning organization
B) team organization
C) H-Form organization
D) matrix organization
E) virtual organization
Substantive modification to some part of an organization is known as _____.
A) organization synergy
B) organization maturity
C) organization implementation
D) organizations.
E) organization entropy
_____ is an example of an external force that affects an organization.
A) Employee motivation
B) Production costs
C) New government regulations
D) Surplus capital
E) High employee turnover
An example of a force for change in the task environment of an organization is _____.
A) pricing strategies of competitors
B) employee turnover
C) capital availability
D) employee motivation
E) production costs
Consumer tastes and preferences are _____ forces that influence an organization's product line.
technical
internal
managerial
external
political
Alpha Motors Inc. was affected by the recession in 2008. The company had to make extensive changes to its organizational structure and design. This scenario illustrates how _____ forces affect organizations.
technical
external
managerial
legal
internal
ProDairy Inc. reduced the prices of its products to combat competitors that were selling dairy products at lower prices. This scenario illustrates a force for change present in the _____ of an organization.
A) task environment
B) supply chain
C) internal environment
D) legal-political environment
E) demographic environment
The top executives at Delta Inc. have decided to reorganize the corporation from product divisions into geographic sectors. This is a(n) _____ force for change.
internal
technical
C) political
external
environmental
Unions negotiating for higher wages is an example of a(n) _____ force for change.
internal
technical
external
managerial
legal
____ is change that is designed and implemented in an orderly and timely fashion in anticipation of future events.
A) Planned change
B) Reactive change
C) Involuntary change
D) Organic change
E) Crisis change
Modifying the benefits system on a yearly basis to maintain employee satisfaction is most likely to be a _____ change.
reactive
planned
contingency
legal
E) general environmental
Reactive changes
A) are made in anticipation of future events.
B) are generally more effective than planned changes.
C) have more potential for poorly conceived and executed change
D) involve fewer risks than planned changes.
E) are preferred to planned changes by most successful organizations.
Which stage of the Lewin model of organization change involves managers letting people who will be affected by an impending change know the reasons for the change?
Implementing
B) Recognizing
Refreezing
Transforming
Unfreezing
According to the Lewin model of organization change process, refreezing involves _____.
A) recognizing why the change is necessary
B) informing people about the change
C) the implementation of the change
D) reinforcing the change so that it becomes a part of the system
E) repeating the organization change process at frequent intervals
A company has set an objective to increase its product sales by 50 percent in the next two years. Identify the step of the organization change process of the company.
A) Recognition of the need for change
B) Establishment of goals for the change
C) Selection of appropriate change technique
D) Planning for implementation of the change
E) Evaluation and follow-up
Beta LLC has decided to change its hiring criteria so that more people with technical expertise can join the company. Which step of the change process is illustrated in the scenario?
A) Establishment of goals for the change
B) Recognition of the need for change
C) Selection of appropriate change technique
D) Diagnosis of the relevant variables
E) Evaluation and follow-up
A company has built a new manufacturing plant to increase production. This scenario illustrates which step in the Lewin model of organization change?
Unfreezing
B) Entropy
Reengineering
Implementation
Refreezing
____ is the last step in the change process.
A) Diagnosis of relevant variables
B) Actual implementation
C) Evaluation and follow-up
D) Recognition of the need for change
E) Establishment of goals for the change
The first step of the change process involves:
A) recognizing the need for change.
B) implementing the change.
C) selecting a change technique.
D) choosing a change leader.
E) overcoming resistance to change.
rates in his firm have gone down immensely because of poor employee morale. Ron has realized that he needs to implement a change in the organization that will motivate employees. Which of the following steps in the comprehensive approach to change is illustrated in the scenario?
A) Recognizing the need for change
B) Understanding how to implement the change
C) Setting goals for the change
D) Selecting a change technique
E) Implementing the change
Which of the following is an example of a goal for change for an organization?
A) Reacting to a forecast indicating new market potential
B) Recognizing that poor employee morale was caused by dangerous working conditions
C) Deciding to decrease employee turnover rates by 90 percent
D) Introducing a new reward system for employees
E) Arranging for training on interpersonal skills for managers
Which of the following exemplifies the first step in the comprehensive organization change model?
A) Setting standards for a new absenteeism control procedure
B) Noticing that the pension fund has less cash than needed to provide the guaranteed employee benefits
C) Determining the probable causes of a recently detected drop in the level of employee job satisfaction
D) Investigating different techniques for enhancing employeese a satisfaction
E) Planning meetings to help employees understand the procedures in the company's new quality program
Jenny runs a small boutique in New Orleans and has five employees working under her. Lately, she has noticed that her boutique has not been delivering customer orders on time, and she has realized that it is because of the rise in the number of customers and insufficient manpower. She has decided to employ another five employees. Which step of the change process is illustrated in the scenario?
A) Implementing the change
B) Diagnosis of relevant variables
C) Selection of an appropriate change technique
D) Planning for implementation of change
E) Evaluation and follow-up
The top management at Omega Inc. recently initiated an employee motivation drive to improve employee morale and in turn decrease turnover rates. It has now commissioned a statistics firm to check the effect of its initiative on the employees' morale. Which step of the comprehensive approach to change is illustrated in the scenario?
A) Evaluation and follow-up
B) Selection of appropriate change technique
C) Planning for implementation of change
D) Diagnosis of relevant variables
E) Actual implementation
In general, the biggest cause of worker resistance to change is _____.
satisfaction
uncertainty
regret
D) feelings of loss
E) different perceptions
When Beta Inc. acquired Redd Communications, there was a huge uproar by the staff of Redd Communications as there were rumors of staff reductions and operations closures. _____ was the cause for this reaction by the Redd Communications staff.
Synergy
B) Process gain
C) Uncertainty
D) Process loss
E) Facilitation
Wendy is reluctant to accept a new job offer because she's worried about her ability to meet new job demands. The most likely reason for such employee resistance to change is _____.
A) threatened self-interests
B) facilitation
participation
uncertainty
E) feelings of loss
When the top management at Venus Corp. sought to change the organization design, form more work teams, and decrease the managers' span of management, it met with great resistance from the managers. This was because the managers feared that their power within the company would decrease. The managers' reaction to change was brought about by _____.
facilitation
participation
C) threatened self-interests
D) low self-confidence
E) unfamiliarity with company procedures
Which of the following is an effective way of overcoming resistance to change?
A) Allowing employees to participate in the change process
B) Fostering an environment of uncertainty in the organization
C) Announcing the change only after it has been implemented
D) Minimizing communication among employees
E) Avoiding force-field analysis
Which of the following is a cause for the resistance to change that a worker might feel because the worker disagrees with the management that the change will be best for the organization in the long-run?
A) Threatened self-interests
B) Risk propensity
C) Participation
D) Different perceptions
E) Feelings of loss
Managers can overcome resistance to change by:
A) not letting employees know about the change.
B) letting employees know about the change only after it has been successfully implemented.
C) limiting the involvement of employees in the change process.
D) minimizing communication during the change process.
E) announcing the change much in advance.
Which of the following is an effective way of overcoming resistance to change?
A) Using micromanagement techniques
B) Using facilitation techniques
C) Using deskilling techniques
D) Limiting employee involvement in the change process
E) Minimizing communication
To overcome resistance to change, the top management of a company discusses with its employees the new employee policies and procedures that it proposes to bring in and also seeks their involvement in the change process. This scenario illustrates the _____ technique that helps reduce resistance to change.
A) participation
synergy
deskilling
greenwashing
E) risk propensity
Martin is trying to adopt more automated equipment in his soda bottling facility, and workers are resisting the change. When Martin decides to hold a meeting to explain to workers how the change will be beneficial to them, he is using _____ as a means of overcoming resistance to change.
entropy
micromanagement
deskilling
education
specialization
The top management at Phoenix Inc. planned to shift their corporate office to a bigger and better facility about four streets away from the current location. The top managers knew that their decision would meet with considerable employee resistance, so they informed all the employees well in advance of the advantages of moving to the new office. This minimized the employees' resistance. Which of the following techniques of overcoming resistance is illustrated in the scenario?
A) Risk propensity
Education
Specialization
Micromanagement
Deskilling
According to the results of a classic study, employee participation:
A) reduces the need for communication.
B) encourages employees to resist change.
C) increases productivity and satisfaction.
D) increases turnover rates.
E) creates a centralized structure.
In most change situations, there are factors that make the change process more difficult and others that seem to ease the process. The process by which a manager identifies these factors and then tries to tip the balance so that the factors facilitating the change outweigh those hindering the change is called _____.
facilitation
implementation
C) force-field analysis
D) participative development
education
A force-field analysis identifies:
A) management potential in existing employees.
B) synergy in an organization.
C) the need for structural change in an organization
D) factors that facilitate and hinder organization change.
E) the appropriate span of management for an organization.
Gamma Corp. is planning to bring in new internal standards for all the products it manufactures. The new standards will ensure better quality and will also help the company gain a competitive advantage. However, the factors that stand in the way of the change are increased workload on employees and the need for skill development among employees. To minimize these factors that hinder the change, Gamma has decided to motivate its employees through a reward system. Which of the following concepts is illustrated in the scenario?
A) Force-field analysis
B) Participation
C) Job deskilling
Specialization
Micromanagement
A change in an organization's culture is an example of change in the area of _____.
A) organization structure
B) organizational operations
C) work processes
D) information technology
E) organizational control systems
Alpha Corp. has divided its business into a number of sub units. This organization change is an example of change in the area of _____.
people
operations
C) structure and design
D) social responsibility
E) organization mission
Richard Inc. has been receiving complaints from its customers about the inefficiency of its customer service professionals. The company has now decided to change the recruitment criteria for this role. The new criteria place more emphasis on technical expertise. Richard Inc. is attempting to make a change in the area of _____.
A) information technology
B) work sequences
C) operations
D) enterprise resource planning
E) organization structure and design
A company has recently undergone a transformation from using a highly centralized approach to a much more decentralized approach for managing its operations. This change represents a change in the area of _____.
technology
B) work sequences
C) work processes
D) organization structure
E) enterprise resource planning
Image LLC, an advertising company, has recently received several long-term projects from leading companies. Image has decided to switch from functional departmentalization to cross-functional work teams to be able to perform better. This is an example of change in the area of _____.
A) technology and operations
B) social structure
C) people
D) organization structure and design
E) task environment
When a firm decides to decrease the number of first-line managers it has, and thus increase the span of management of first-line managers, it is making a change in the area of _____.
A) organization structure and design
B) social structure
C) task environment
people
E) technology and operations
Robin Plastics Inc. recently set up a new strategic business unit. The company made changes in the area of _____.
A) technology and operations
B) social structure
people
D) task environment
E) organization structure and design
Alba Inc. replaced old equipment with new and advanced production equipment in all its plants. This is an example of a change in the area of _____.
A) job design
people
C) organization culture
D) line-staff structure
E) technology and operations
When a company changes its work processes, the change is in the area of _____.
people
B) technology and operations
C) job design
D) facilitation
E) task environment
Watches.com, an online watch store, recently adopted a new enterprise resource planning (ERP) system to help keep track of the company's inventory and to deliver customers' orders on time. The company's adoption of the new ERP system reflects a change in the area of _____.
A) organization culture
B) job design
C) technology and operations
people
departmentalization
Which of the following is an example of an organization's change in technology and operations?
A) Enhanced job design
B) Introduction of departmentalization
C) Adoption of new information systems
D) Introduction of a new compensation program
E) Introduction of new employment policies
When organizational change involves planned alteration of work sequence or work activities, the change primarily occurs in the area of _____
people
B) technology and operations
C) social responsibility
strategy
E) organizational structure and design
Which of the following represents organization change in the area of change in technology and operations?
A) Changing line and staff relationships
B) Upgrading the management information system
C) Training people to give them new skills and abilities
D) Redesigning jobs
E) Changing the authority distribution in a company
___ is the conversion process used by an organization to transform inputs into outputs.
Reengineering
Divestment
Technology
Entropy
E) Process gain
Blue Bells Inc. is a software services firm. Lately, the company's HR department noticed that its employees' performance levels have plummeted, and a survey conducted by the firm indicated that this was due to low employee satisfaction levels. This prompted the HR department to introduce a new incentive system in the company. This is an example of change in the area of _____.
people
B) task environment
C) technology and operations
D) general environment
E) regulatory systems
Attempting to change the attitudes and values of a company's workforce indicates a change in the area of _____.
people
B) work processes
C) organizational control systems
D) organization structure
E) task environment
A company has introduced new rules and regulations and appraisal criteria to promote discipline and commitment among employees. This organization change is in the area of _____.
A) work process
B) enterprise resource management
C) technology
operations
people
_____ is a common platform for changing business processes.
A) Enterprise resource planning
B) Entropy
C) Reverse engineering
D) Contingency planning
E) Synergy
The radical redesign of all aspects of an organization in order to achieve major gains in cost reduction, service delivery, or reduction in order-processing time is known as _____.
entropy
B) process change
innovation
reengineering
E) system change
The normal process within an organization that leads to a system decline is known as _____.
The normal process within an organization that leads to a system decline is known as _____.
reengineering
synergy
C) process gain
innovation
entropy
Which of the following is true of business process changes?
A) Business process change should not be carried out during a phase of entropy.
B) Business process change requires a careful blend of top-down and bottom-up involvement.
C) Centralization must be adopted by the top management for the business process change to be successful.
D) Employee participation should be minimal during a business process change.
E) Successful business process change is not accompanied by a sense of urgency.
In the reengineering process, the first step involves:
A) setting goals and developing a strategy.
B) emphasizing top management's commitment to reengineering.
C) implementing the chosen strategy across the organization.
D) optimizing top-down and bottom-up perspectives.
E) creating a sense of urgency among managers
Which of the following can help make the reengineering process more effective?
A) Limiting communication
B) Creating a sense of urgency in the organization
C) Adopting a highly centralized organizational structure
D) Refraining from making extensive changes
E) Limiting employee involvement in the process
Which of the following can help make the business change process more effective?
A) Limiting employee involvement in the process
B) Refraining from creating a sense of urgency in the organization
C) Starting the process with a new, clean slate
D) Limiting communication channels
E) Refraining from changing company strategies
The reengineering process can be made effective by:
A) adopting a hands-off leadership style.
B) extensively using micromanagement leadership techniques.
C) adopting a strong but not autocratic leadership style.
D) eliminating any sense of urgency in the organization
E) limiting employee participation in the process.
Which of the following is one of the assumptions on which the theory and practice of organization development (OD) are based?
A) Employees tend to perform well when micromanagement techniques are used.
B) The total organization and the way it is designed influence the way individuals behave within the organization.
C) All employees have a strong need to control and influence their colleagues and the organization's work processes.
D) Employees naturally dislike their work and lack ambition.
E) A successful corporate leader is one who adopts an autocratic style of leadership to control his subordinates.
Libra Technologies Inc. frequently asks its employees to measure such things as supervisor effectiveness. The company circulates various questionnaires among all its employees to get their insights. Which organization development is illustrated in the scenario?
A) Third-party peacemaking
B) Survey feedback
C) Team building
D) Process consultation
E) Force-field analysis
____ are aimed at analyzing the current condition of an organization; this approach involves using questionnaires, opinion surveys, interviews, archival data, and meetings to assess the various characteristics of the organization.
A) Life and career planning activities
B) Technostructural activities
C) Third-party peacemaking activities
D) Diagnostic activities
E) Process consultation activities
Which of the following is a possible diagnostic activity in organization development?
A) Enterprise resource planning
B) Attitude surveys
C) Force-field analysis
D) Job shadowing
E) Reverse engineering
Leading Edge Software Inc. has introduced a new activity called "Group Farming" in which the company's executive groups participate in farming activities for three hours every month. This activity has been designed by the company to emphasize the importance of interdependence and coordination among its employees. Which of the following organization development techniques is the company using?
A) Third-party peacemaking
B) Process consultation
C) Team building
D) Survey feedback
E) Coaching and counseling
Zen Electricals Inc. has internal experts who help executives learn about how others see them and improve their performance in the future. The company is using the organization development technique called _____.
A) technostructural activities
B) process consultation
C) team building
D) coaching and counseling
E) third-party peacemaking
In the context of organization development techniques, coaching and counseling:
A) focus on how an individual is performing today.
B) provide nonevaluative feedback to individuals.
C) provide assistance to individuals with achieving non-work-related objectives.
D) are designed for managers and not executive employees.
E) focus exclusively on increasing productivity.
_____ is an organization development (OD) technique that helps employees formulate their personal goals and evaluate strategies for integrating their goals with the goals of the organization.
A) Process consultation
B) Third-party peacemaking
C) Team building
D) Life and career planning
E) Counseling
The first stage of the organizational innovation process is _____ of creative ideas.
growth
maturity
launch
D) development
application
____ is the managed effort of an organization to develop new products or services or new uses for existing products or services
Divestiture
Innovation
C) Reverse engineering
D) Job deskilling
E) Contingency management
_____ is the stage of the innovation process at which an organization introduces new products or services to the marketplace.
A) Innovation development
B) Application launch
C) Innovation application
D) Application growth
E) Innovation maturity
During which phase of the organizational innovation process do most organizations have access to an innovation and apply it in the same way?
A) Innovation development
B) Innovation maturity
C) Innovation launch
D) Innovation growth
E) Innovation application
____ are new products, services, or technologies developed by an organization that completely replace the existing products, services, or technologies in an industry.
A) Process innovations
B) Incremental innovations
C) Radical innovations
D) Mechanical innovations
E) Managerial innovations
_____ are changes in the way products or services are manufactured, created, or distributed.
A) Process innovations
B) Operational innovations
C) Radical innovations
D) Mechanical innovations
E) Managerial innovations
A(n) _____ is a change in the appearance or performance of a product or service or of the physical processes through which a product or service is manufactured.
A) technical innovation
B) incremental innovation
C) radical innovation
D) mechanical innovation
E) managerial innovation
____ is one of the three specific ways for promoting innovation in organizations.
A) Organization culture
B) Organization development
C) Enterprise resource planning
D) Force-field analysis
E) Division of labor
A(n) _____ is a top-level manager who approves of and supports a project. This person may fight for the budget needed to develop an idea, overcome arguments against a project, and use organizational politics to ensure the project's survival.
A) product champion
inventor
C) innovation champion
investor
sponsor
A(n) _____ is a person who actually conceives of and develops the new idea, product, or service by means of the creative process.
inventor
sponsor
C) product champion
D) angel investor
E) venture capitalist
A(n) _____ is usually a middle manager who learns about a new project and becomes committed to it. He helps overcome organizational resistance to change and convinces others to take the innovation seriously.
A) product champion
inventor
sponsor
D) venture capitalist
E) transformational leader
