WorksheetsIGV TEST
Total questions: 14
Worksheet time: 11mins
Name
Class
Date
1.
CXP IS?
a)
customer support
b)
B2B
c)
IR manager
d)
customer experience
2.
What Is The Project Can Be Provide Benefits To The People In The Medicine field
a)
Skill up
b)
scale up
c)
herartbeat
d)
global classroom
3.
What Is The Project Can Be Provide Benefits To The People In The Technology Or Business Field
a)
Heartbeat
b)
Rooted
c)
skill up
d)
scale up
4.
Who Are Our Stakeholders
a)
IRS
b)
Organization
c)
youth
d)
both organization and youth
5.
What Is The Last Step In Customer Flow?
a)
approved
b)
finished
c)
completed
d)
accepted
6.
Incoming Preparation Is A Standard Who Does It Is Host Entity ?
a)
True
b)
False
7.
What Are SOPs?
a)
Simple Orientation Purposes
b)
Standard Operation Procedures
c)
Standard Organization Procedures
d)
Simple Organization Purposes
8.
What Are Our KPIs And MOS, Respectively?
a)
Applicants, Accepted, Approvals/ Approvals
b)
Approvals/Applicants, Accepted, Approvals
c)
Approvals, Accepted, Applicants/ Approvals
d)
Approvals/ Accepted, Approvals, Applicants
9.
How Many Surveys Do We Make For Our Partners At The Experience Phase in The Customer Flow?
a)
Two
b)
Three
c)
One
d)
We dont Do Surveys
10.
In Which Phase In The Customer Flow, We Apply The SOPs?
a)
Attraction phase
b)
We apply SOPs for the whole customer flow
c)
Attraction and consideration phases
d)
Experience Phase
11.
What Is Our Supply And Demand, Respectively?
a)
Opens and Applicants
b)
Applicants and Opens
c)
None of them are correct
d)
All of them are correct
12.
What Are The Steps To Build A Partnership, Respectively?
a)
SOPs&tools/Foundation/Ambition
b)
Ambition/Foundation/SOPs&tools
c)
Foundation/Ambition/SOPs&tools
d)
Foundation/SOPs&tools/Ambition
13.
Which Function Does IGV Deal With On The Other Side?
a)
OGX
b)
OGV
c)
B2C
d)
B2B
14.
What Should We Do If We Have Low Supply And High Market Readiness?
a)
Upscale
b)
Understand
c)
Grow
d)
Invest
100 %
