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WorksheetsCross Culture Communication MBA IV
Total questions: 151
Worksheet time: 2hrs 35mins
These types of history focus on political events.
intellectual histories
social histories
political histories
absent histories
They often are not written down but are passed along orally from
one generation to the next.
national histories
cultural-group histories
intellectual histories
family histories
A body of knowledge based on past events that influenced a country’s development.
political history
family history
social history
national history
Written histories that focus on the development of ideas.
political histories
family histories
absent histories
intellectual histories
Written histories that focus on everyday life experiences of various groups in the past.
social histories
national histories
family histories
intellectual histories
Help us understand the identities of various groups.
family histories
cultural-group histories
national histories
intellectual histories
It is a central dynamic in the writing of history.
intercultural communication
text
power
history
The identity that is grounded in the Western tradition of scientific and political beliefs and assumptions.
grand narrative
modernist identity
apartheid
intercultural communication
A unified history and view of humankind.
political texts
modernist identity
apartheid
grand narrative
A policy that segregated people racially in South Africa.
political texts
modernist identity
grand narrative
apartheid
(a) is also the legacy, the remnants of the history that leaves cultural groups
in particular positions.
Culture is defined by shared __________
manners
customs
beliefs
all of the above
This barrier occurs not only because of differences but also in the forms of a variety of dialects.
Values and Beliefs
Norms
Stereotypes
Language
Among all the cross cultural communication barriers, cite one that you have personally encountered
Thinking about our own culture, our group behavior as the standard against all the other groups. One’s own cultural experience unintentionally makes us to feel that our culture is distinctive.
Cultural Lag
Xenocentrism
Ethnocentrism
Racism
How can we overcome cross cultural communication barriers? Check all that apply.
Promote positive reception of cultural divergences
Accepting and adapting the different culture
Provide space for mutual respect
Open to new ideas
What is not a cross cultural communication barrier?
Promoting positive reception of cultural divergences
Language
Norms
Stereotypes
It is any negative image or preconceived notions on a particular community and identity.
Language
Stereotyping
Norms
Values and Beliefs
Cite one example on how we can overcome cross cultural communication barriers
Give an example of a cultural barrier
What is the name of our professor?
People from Finland don´t like to offend people, so they're always very sensitive___their guests' feelings.
TO
OF
ABOUT
I found it quite hard to ___ to Japan's hierarchical culture.
adjust
familiar
be willing
I wasn´t very familiar ____the way business is done in Romania.
WITH
TO
ABOUT
In Mexico, it is important to be ____ of people with a higher rank.
respectul
sensitive
tolerant
When I arrived in Brazil, I was already informed_____Barizlian's business etiquette.
ABOUT
OF
ON
My colleague is very punctual, so he wasn´t very tolerant ____ the Greek custom of arriving late for dinner.
OF
ON
ABOUT
It's always _______ when you meet someone you know but you can´t remember their name.
awkward
sensitive
respectful
I _________ people being direct in my country, so the indirect communication of Singaporeans was strange to me.
'm used to
used to
'm not used to
In the first months, my Korean colleague _____ be very shy in meetings, but now he's getting more participative and open.
used to
is used to
was used to
In order to do succesful business internationally, being (a) of cultural differences is of critical importance.
In her talk, Erin Meyer says that she didn´t learn about cultural differences in Minessotta since her workplace there was (a) .
In her talk, Erin Meyer explains the importance of being able to (a) the signals. That is, to understand what people is communicating without words.
In my experience, when you are a tourist, locals are (a) help you and forgive your cultural faux pas or poor English. But that's not always the case at the workplace.
(a) : words or behaviour that are a social mistake or not polite (French origin, noun)
(a) : to become less respected by others (idiomatic expression)
(a) : communication situations that the participants find problematic or confusing (two words)
BODY LANGUAGE IN MEETINGS: nodding is good because it makes the other person speak more and feel more open.
TRUE
FALSE
BODY LANGUAGE IN MEETINGS: leaning forward shows aggressiveness. You should always lean backwards.
TRUE
FALSE
BODY LANGUAGE IN MEETINGS: Making eye contact is usually consider rude. Experts recommend avoiding eye contact.
TRUE
FALSE
What is intercultural communication primarily concerned with?
Communication within the same culture
Communication between people from different cultural backgrounds
Communication within families
Which of the following is NOT an essential component of intercultural communication?
Cultural sensitivity
Cultural knowledge
Ethnocentrism
Ethnocentrism refers to:
Effective cross-cultural communication
Viewing one's own culture as superior to others
Embracing cultural diversity
Which communication model emphasizes the importance of understanding cultural differences in verbal and nonverbal communication?
Linear communication model
Transactional communication model
Cultural relativism model
High-context cultures are characterized by:
Emphasizing nonverbal cues and context in communication
Reliance on explicit verbal communication
Use of straightforward language
Cultural sensitivity involves:
Being open to and respectful of cultural diversity
A lack of awareness of cultural differences
Forcing one's own cultural norms on others
Cultural assimilation refers to:
The integration of different cultures within a society
Cultural isolation
The process of adopting the practices and values of another culture
In intercultural communication, "low-context" cultures are more likely to:
Rely heavily on nonverbal cues
Avoid direct communication
Use explicit verbal communication
What is the term for the unconscious tendency to interpret and judge other cultures based on one's own cultural norms and values?
Ethnocentrism
Cultural relativism
Cultural sensitivity
What does cross-cultural negotiation mean?
When you negotiate with French customers
when you negotiate in another country
when you negotiate with foreigners
when you negotiate with companies
What do most the Europeans do compared to the Asians when negotiating?
They agree on all
They insist on giving their opinion
They are never happy with the proposals
They don't negotiate
What is mainly influencing the Asians when negotiating?
The food
The language
Confucianism
Politics
Employers are also fully empowered to dismiss employees who refuse to "obey" safety rules
To act or be in accordance with wishes, requirements or conditions.
To act or be in accordance with a the standards, expected by a group.
To remain faithful, to respect
To do or follow the instructions
Failing to comply with regulations can cost an organisation thousands if not millions of dollars in fines.
To act or be in accordance with a the standards, expected by a group.
To be in conflict with or opposed to
To act or be in accordance with wishes, requirements or conditions.
To treat with disdain, ignore
Private companies protect themselves by flouting the market rules that are supposed to guarantee efficiency.
to ignore
to avoid
to miss
to deal with
Business negotiations in France are _______ in a dynamic way.
driven
conducted
managed
perceived
Find a synonym for "intrusive".
irritable
dynamic
pushing
interfering
What is "to be clumsy" in negotiation?
tactless
cultivated
uncivil
alert
Find a synonym for "purposeful"
insensitive
stubborn
proactive
conscious
Which of following is a negative body language to use when speaking?
Fold your arms or cross your legs
Stand behind a lecture and keep your body hidden
Keep your arms open and use gestures
Do not make eye contact
Which of these is a communication skill?
Talking at the same time as someone else
Listening to what people say
Putting your fingers in your nose
What body language shows you are listening?
Turning away from speaker
Nodding and making eye contact
Looking out the window
Communication effectiveness can be enhance by:
Practicing on communication style until you can use it with skills
Always using the same communication style as the one used by the person with whom you are interacting
Cultivating flexibility in responding to others
What is verbal communication?
Talking to someone
Whens someone is talking and someone else is listening
When more than one person is talking
Use verbal noises to show you are listening
What is communication without words?
Sign language
Non-verbal communication
Gestures
Telepathy
Is text messaging an acceptable form of communication?
Yes, by using emoji's
Yes, it should be a preferred choice when making arrangement
Yes, in certain circumstances
How can people use verbal communication?
Face-to-Face contact
Face-to-Face, Telephone, Skype
The use of word but not sounds
What is communication?
A process of transmitting information from one person to another.
A process of transmitting information one person to a place or another.
A process of transmitting information from one person or place to another.
A process of transmitting information to one person or a place.
What elements influence our perception ?
learned
psychology
physical
environmental
physiology
Noise can occur if :
The wrong communication channel is chosen
The message is not clearly encoded
The sender isn’t sure about what message to communicate
The message is not received or decoded properly
The receiver doesn’t have the experience or time to understand the message
What are the 2 communication networks & their meanings?
Formal communication are the official channels that carry organizationally approved message & information
Informal communication is also known as ‘grapevine’ is transmission of messages from a person to another along formal communication channels
Informal communication is also known as ‘grapevine’ is transmission of messages from employee to employee outside formal communication channels
Formal communication are the official channels that carry authentic & approved message & information through written media
What are the meanings of sender,feedback & noise?
Sender - source of information
Feedback - return message that indicates the receiver understand the message
Noise - Anything that interferes with the transmission of the intended message
Sender - the person who pass on information
Feedback - return message that indicates the receiver understand the message
Noise - Anything that interferes with the transmission of the intended message
Sender - source of information
Feedback - return message that indicates the receiver understand the message
Noise - interference within the message that resulted in misunderstanding or misinterpretation
Sender - the person who pass on information
Feedback - return message that functions as a reply with comments on understanding
Noise - Anything that interferes with the transmission of the intended message
Encoding _____ a _____ into a _____ that can be _____ &
_____ by the receiver
(a)
Decoding is a process in which the receiver _____ the _____ of a _____ into an _____
(a)
The four elements of communication are:
Message, sender, receiver and feedback
Sender, message and receiver
Message, feedback, verbal and nonverbal
Books, television, computers and radio
You can help control prejudice by:
believing your first impression and not allowing others to influence your thoughts.
believing only what your parents taught you about other races.
evaluating all information before making a judgement.
doing all of the above.
Good listening skills include:
a message, a sender, and a reveiver.
labeling, cultural sensitivity, and talking slowly.
verbal message, written communication and a receiver
showing interst, hearing the message, and not interrupting
Having a face-to-face conversation with your friend is an example of what type of communication?
Intrapersonal communication
Interpersonal communication
Small group communication
Public communication
You meet with your group mates to talk about your project. What type of communication do you have?
Intrapersonal communication
Interpersonal communication
Small group communication
Public communication
How we sit, stand, and use facial expressions all send nonverbal messages.
True
False
Three dimensions affecting the competence in facework are...
Knowledge, Mindfulness and Communication Skills
Culture knowledge, Mindfulness and Communication Skills
Sensitivity, Knowledge and Mindfulness
Mindfulness, Sensitivity and Confidence
Which are the main elements of anxiety/uncertainty management theory?
Self-concept and Anxiety
Self-concept and Motivation
Uncertainty and Anxiety
Uncertainty and Social categorization processes
Which theory has the principle "Open souls doctrine"?
Cupach and Imahori's identity management theory
Collier’s cultural identity theory
Anxiety/uncertainty management theory
Face-Negotiation Theory
How many dialectical tensions are there in Cupach and Imahori's identity management theory?
1
2
3
4
Fill in the blank to complete the name of the theory:
"Kim (1995)’s cross cultural ..................."
competence
systems
model
adaptation
How many subsystems are there in Spitzberg (2000)’s systems model of ICC competence?
1
2
3
4
According to Lustig and Spitzberg (1993), intercultural communication competence is concerned:
what, who, when, where, why
what, who, when
what, who, when, where
what, who, how
Are Microscopic interaction and Macroscopic behaviors seen as the levels of abstraction?
Yesss
Nooo
"The researcher needs to address why competence is considered important to a given culture or cultures." Is this statement true or false?
True
False
In types of comparison, how many general ways to compare among attributes and behaviors?
1
2
3
4
"a course or principle of action adopted or proposed by an organization or individual."
Is the definition of which of the following?
Protocol
Policy
Codes of Conduct
“a system of rules that explain the correct conduct and procedures to be followed in formal situations.”
Is the definition of which of the following?
Protocols
Policy
Codes of Conduct
"a set of rules that members of an organization or people with a particular job or position must follow."
Is the definition of which of the following?
Protocols
Policy
Codes of Conduct
True or False
Policies, Protocols & codes of Conduct set out to provide an organization with structure and guidance to perform work and workplace communications?
True
False
True or False
Poor communication can damage an organizations reputation?
True
False
What are appropriate methods of feedback?
Select all that apply
Feedback Questionnaire
Performance Review
Yelling at someone
Meetings
True or False
Active Listening is key to positive communication?
True
False
What are three things an effective question should include?
Select all that apply
A clear purpose or need
Indirect & Personal
Concise & to the point
Relevant to the situation
What are three requirements for cross-cultural communication & communication with individuals with special needs or disabilities?
Select All that apply
Talking slowly and in a condescending tone
Using clear and simple language
Providing information in accessible formats
Providing neutral & unbiased communications
True or False
Offensive and Discriminating communication is NOT considered inappropriate or unethical?
True
False
Jens found it difficult to_____the situation at MMK - he couldn't understand what was going on at all.
read
weigh up
take
give
If you want to_____good relationships with clients from other cultures, you need to inform yourself about their customs and ways of doing things.
form
build
work
keep
Before relocation, we_____the pros and cons of staying in our own country or moving to a new location with lower costs.
worked
gave
weighed up
read
I can't give you a final decision until I've_____all the information you sent me.
read
built
taken
processed
I'll_____my eyes open when I go the meeting in Tokyo so I can learn about office etiquette.
keep
take
weigh up
manage
Here in the south. we like to_____our time to get to know people before we do business with them.
form
manage
take
build
Some people_____an opinion of a company based on first impressions, so the attitude and behaviour of reception staff is very important.
manage
form
keep
work
My six-month placement with ACI_____me an insight into how business is conducted in India.
took
formed
managed
gave
Erik will be managing a multicultural team so he'll need to_____his intercultural skills.
take
form
build
manage
For me, the hardest part of doing business in a different culture is_____unknowns - I don't like dealing with unfamiliar situations.
forming
building
taking
managing
Sam is very (practical and sensible) _____, which helps us keep things in perspective when there are problems in the office.
open-minded
down to earth
outspoken
low-key
DDM's new office building is attractive, but it's (quite difficult to get to) _____ and doesn't have good transport links.
out-of-the-way
tedious
time-consuming
run-of-the-mill
I was (open and honest) _____ in my criticism of the plan and this offended my hosts.
unexpected
self-assured
up-and-coming
outspoken
I don't like to attract a lot of attention so my retirement party was (simple and not extravagant) _____.
up-and-coming
low-key
run-of-the-mill
out-of-the-way
The position the offered was not particularly interesting - in fact it was rather (ordinary) _____.
easy-going
open-minded
up-and-coming
run-of-the-mill
One of the most (surprising) _____ things was the number of times meetings were rescheduled.
out-of-the-way
down to earth
unexpected
tedious
My manager has a (relaxed) _____ attitude towards timekeeping so I don't worry if I am late for work.
self-assured
open-minded
low-key
(an) easy-going
This project is (taking a lot of time) _____, so hopefully the results will pay off.
time-consuming
up-and-coming
low-key
run-of-the-mill
We prefer to do business with companies that are (willing to listen to different ideas) _____ and not afraid to take risks.
self-assured
up-and-coming
open-minded
outspoken
Sometimes the fact that he is so (confident in himself) _____ does come across as arrogance.
self-assured
low-key
run-of-the-mill
open-minded
In conversation with an Indian colleague, it is generally inappropriate to ask about his or her:
Age
Home region
Marital status or plans
None of the above
Which of the following is considered as measure of one's credibility in Japan?
Good-character
Self-Confidence
Verbal Communication Skills
All of the above
In India, business-oriented social occasions:
Are not common as people do not wish to mix business with pleasure
Do not take place inside a private home
Should take all the guests' dietary restrictions into
account
All of the above
What is generally the best way to influence an important decision in the Philippines?
Through entertainment and gifts
Persuade high level management to get a top-down decision
Build consensus among lower levels and get agreement from the bottom up
In India, tilting one's head from side to side means:
I'm listening
I would like to say something
No
Hurry up
Which of the following characteristics is generally valued in the UK?
Appreciation of formality
A tendency to be future oriented
Directness in communication
Respect for egalitarian behavior
U.S. Americans tend to associate change with:
Flexibility and improvement
Indecision
A need for variety
Lack of sufficient planning
Which of the following behaviors probably indicates that your Indian colleague agrees with you?
They say, "Yes, I see your point"
They nod
They paraphrase the agreed upon action or decision
All of the above
When giving feedback to a UK employee, which of the following is generally not recommended?
Asking for feedback regarding your suggestions
Giving effusive praise
Suggesting alternative methods for doing things
Providing negative feedback in private
In the U.S., a common way to build relationships at work is through light conversation about unimportant topics.
TRUE
FALSE
The primary factor used to distinguish developed countries from developing countries is the
inflation rate per quarter.
economic index per sector.
gross domestic product per capita.
population metric per geographical area.
Males and females are much more traditional and less equalitarian in Asia in comparison to those in
Africa.
Japan.
Middle East.
Latin America.
Which one of the following cities in Africa below has the best business opportunities and prospects?
Aqaba.
Beirut.
Casablanca.
Manama.
Identify two similarities between developed and developing economies.
Both economies are highly industrialised and have lower levels of debt.
Both economies have stable birth and death rate and rely on agriculture
Both economies have stable birth and death rate and higher levels of debt.
Both economies rely on agriculture and have more women working in executive positions.
Identify two distinctive traits of individualism.
Pursue personal goals and believe in loyalty.
Make decisions on their own and believe in loyalty.
Pursue personal goals and make decisions on their own
Make sacrifices for the community and pursue personal goals.
A flat organisational hierarchy often emphasises on societal equality. Identify the most appropriate country which values such structure.
Australia.
China.
Japan.
Norway.
When it comes to providing negative feedback, the Japanese would prefer to do it by
telling a mutual friend.
writing in person through social media platforms.
criticising the subordinate openly in front of other colleagues.
giving indirect message so that the recipient must find the implicit meaning.
Besides improving teamwork and morale, a positive workplace environment also
reduces stress in employees.
increases turnover among new hires.
increases the cost of production and labour.
creates competition between young and older employees.
While some cultures may view direct eye contact as being offensive, others welcome such body language as it
displays determination and confidence.
shows confidence and fosters teamwork.
shows the level of interest and builds trust.
fosters teamwork and shows the level of interest.
Isabella, a Social Media Content Developer, faced some communication problems when she first came to Singapore. As an Italian, she uses a combination of non-verbal and verbal cues. Such communication style closely reflects the
multi-level cultures.
multi-active cultures.
low-context cultures.
high-context cultures.
