WorksheetsOffshoring and Nearshoring MBA 4
Total questions: 162
Worksheet time: 2hrs 43mins
What are the two (2) types of outsourcing?
Third Party
Shared Service Center
First Party
Core Service Party
Type of outsourcing that is owned by a service provider, a local entity or part of a global group
Third Party
Shared Service Center
First Party
Core Service Party
Type of outsourcing that is providing services to clients of the service provider
Third Party
Shared Service Center
First Party
Core Service Party
Type of outsourcing that is providing services entirely to affiliates and subsidiaries, or more rarely to clients of the mother company
Third Party
Shared Service Center
First Party
Core Service Party
Strategy in outsourcing that has multiple vendors for client's
outsourced project.
(a)
Strategy in outsourcing where company puts out a call for a project; best
solution/submission is accepted and contracted.
(a)
Strategy in outsourcing where vendor in the same home country as
client
(a)
Strategy in outsourcing where vendor in a country “close” (geographic and/or cultural proximity) to client's home country
(a)
Strategy in outsourcing where vendor and client are in different countries
e.g. Philippines and USA
(a)
Which is NOT true about Core Activities-Tasks-Processes?
Primary process or product of the business
Tasks that deliver the primary product, the
Support activities, processes, functions
Which is/are true about Core Activities-Tasks-Processes? Choose all correct options.
Primary process or product of the business
Tasks that deliver the primary product, the
Support activities, processes, functions
“Essential, defining activities of an organization,” what it needs to keep enhancing to improve competitive advantage
Which NOT to outsource? Choose all correct options.
Design
Product Development
Process
“Recipe”
none of the above
Give one (1) typically outsourced
Activities-Tasks-Processes?
ex. IT OUTSOURCING
(a)
What product or service do you thing an IT professional should outsource? Give at least one.
Type of outsourcing that is wholly-owned by the
mother company
Third Party
Shared Service Center
First Party
Core Service Party
What is the process of employing people, training them, compensating them, developing policies relating to the workplace, and developing strategies to retain employees?
Marketing management
Human resource management
Operations management
Financial management
Maya is a business owner and she is planning to provide health care benefits to her employees. What is the estimated cost of health care for a single employee per year if she chooses the plan that costs $4,003 per employee?
$8,000
$2,000
$4,003
$6,000
What is the estimated cost of health care for employees with families per year?
$7,000
$9,764
$11,000
$13,000
Benjamin is the HR manager at a company. He is considering hiring a new employee or replacing an old one for a position that pays $60,000. Avery, a financial advisor, estimated the cost of this process. What is Avery's estimate?
$5,000
$12,000
$7,500
$9,777
What is the cause of lost revenue according to a survey reported on by the Sales and Marketing Management newsletter?
Poor customer service
Lack of innovation
High employee turnover
Ineffective communication
Aria, Abigail, and Charlotte are studying for their economics exam. They come across a term that describes the movement of jobs overseas to contain costs. What is this term called?
Offshoring
Outsourcing
Nearshoring
Insourcing
What is the estimated number of US jobs that will be moved overseas by 2015?
4.1 million
1.5 million
3.3 million
2.7 million
Anika, Michael, and Elijah work for a company that provides them with a minimum level of benefits and a set amount to spend on flexible benefits. What type of plan does their company use?
Retirement plan
Flexible spending account
Cafeteria plan
Health savings account
Ava, Abigail, and Aiden are part of the HR team in a large organization. They are discussing the financial implications of a lawsuit against their organization for inappropriate behavior in the workplace. What is the estimated cost they are considering?
$1 million
$2 million
$3 million
$4 million
What is the most important factor to consider when balancing benefits offered to employees and cost containment?
Market competition
Employee satisfaction
Company profitability
Regulatory compliance
The transfering of work from a specific area of the company ( e.g. accounting, manufacturing) to an outside supplier, which can be done to a company that is located in the home country or anywhere else is called______.
Offshoring
Outsourcing
Globalization
Accounting is an example of a____________.
back-office job
service provider
blue collar job
The manager didn't expect such a (a) after he announced a joint venture with the competitors.
The CEO will try to cut (a) in half by reducing working hours.
Large-scale terminations of employment that are unrelated to job performance is known as___________________.
job creation
labor costs
layoffs
Moving operations from the country where a company is headquartered to a country where pay rates are lower and the necessary skills are available.
Foreign markets
Offshoring
Outsourcing
A planned reduction in the number of employees needed in a firm in order to reduce costs and make the business more efficient is called____________.
layoff
unemployment
downsizing
A benefit of offshoring for developing countries is (a) as it helps to reduce unemployment rates.
Customer name, credit limit, accounts recievable balance, and a log of the financial habits of a person who buys on credit is called_______.
investor friendly
corporate financial information
credit records
Cars, buildings, and technological equipment is an example of ______________ a company has.
assets
demand
data
It is a temporary business association between two or more persons or organizations for profit without forming a permanent partnership.
Help-desk support
Joint venture
Partnership
Exports that are not handled directly by the manufacturer or producer but through an export agent or freight forwarder (intermediaries)
License
Direct export
Indirect export
The company sells directly to a customer in another country.
Direct export
Agreement
Indirect export
An agreement in which one firm gives another firm the right to produce, sell or market its product in a specific country or region.
Joint venture
Licensing agreement
Direct export
Employees whose main contribution to the organization is specialized knowledge, such as knowledge of customers, a process, or a profession
Knowledge workers
Blue collar workers
White collar worker
Focal firms that internationalize through exporting will most likely perform ________ in the home market.
sales
distribution
marketing
manufacturing
Which of the following services CANNOT be exported?
insurance services
education
pure services
construction
________ will internationalize via FDI because they require direct contact with customers.
Insurance firms
Accountants
Construction firms
Retailing firms
The Internet facilitates international trade in the service sector by ________.
providing the means to export some types of services to foreign markets
providing the means to avoid taxes in the foreign market
allowing firms to attain maximum control by establishing ownership of key assets
eliminating the need to deal with foreign currency exchange rates
Which of the following is an advantage of exporting?
It allows focal firms to attain maximum control by establishing ownership of key assets in the foreign market.
It is a high-control strategy that requires substantial resource commitment when compared to equity joint ventures.
It minimizes exposure to tariffs and other trade barriers, as well as fluctuations in exchange rates.
It increases overall sales volume, improves market share, and reduces per-unit costs of manufacturing and can potentially generate profit margins that are often more favorable than in the domestic market.
Which of the following is most likely a disadvantage to firms who use exporting as an entry strategy?
high cost of foreign market entry
difficulties withdrawing from foreign markets
The firm must acquire and dedicate capabilities to conduct complex transactions, which can strain organizational resources.
high risk due to uncertainty in the political environment of the foreign market
After managers have chosen an appropriate market for exporting, the next step is to ________.
decide about the resources to be committed
acquire the skills and competencies to handle export operations
engage appropriate international trade attorneys
modify advertising and promotional activities to suit individual markets
A company-owned subsidiary is ________.
accomplished by contracting with intermediaries located in the firm's home market
typically achieved by contracting with intermediaries located in the foreign market
a foreign intermediary that serves as an extension of the exporter, negotiating on behalf of the exporter and assuming such responsibilities as local supply-chain management, pricing, and customer service
a representative office of the focal firm that handles marketing, physical distribution, promotion, and customer service activities in the foreign market
Which of the following activities is applicable to the final stage of exporting?
The firm engages appropriate bankers and international trade attorneys.
The firm screens the most attractive export markets.
The firm needs to refine approaches to suit market conditions.
The firm acquires product development and foreign language skills.
The Internet provides the means to sell products directly to customers rather than going through traditional wholesale and retail channels.
True
False
Indirect exporting is exporting that is accomplished by contracting with intermediaries located in the home or domestic market.
True
False
Exporting and importing collectively refers to international trade.
True
False
The exporter usually first issues a quotation or pro forma invoice upon request by potential customers.
True
False
Exporters usually purchase an insurance certificate to protect the exported goods against damage, loss, pilferage (theft), and, in some cases, delay.
True
False
The procurement of selected value-adding activities, including production of intermediate goods or finished products, from independent suppliers is known as ________.
outsourcing
franchising
offshoring
licensing
The growth of global sourcing has been driven by ________.
the declining demand for highly skilled workers
the rapidly aging population in advanced economies
technological advances in communications
the rising costs of international business
The relocation of a business process or entire manufacturing facility to a foreign country is known as ________.
offshoring
captive sourcing
outsourcing
subsidizing
Which of the following is TRUE with regard to offshoring?
Offshoring is common in the service sector, including banking, software code writing, legal services, and customer-service activities.
Russia is the current leader in the processing of advanced economies' relocated business services.
Offshoring substantially reduces the overall efficiency of MNEs.
With rapid globalization and internationalization of businesses, offshoring is a visibly declining trend.
Pet Grooming and tax filling are examples of which type of services.
Services Industries and companies
Services as a Product
Customer Service
Derived Service
Service is a ........................... commodity and cannot be inventoried.
Simultaneity
Cultural Specificity
Perishable
Customer Participation
........................... refers to the relocation of business processes in a different country.
Offshoring
Outsourcing
Near Shoring
Shoring
"For outsourcing, location can be within or outside the country." this statement is
True
False
ATM machine is an example of which service infrastructure.
Technology-generated service encounter
Technology-mediated service encounter
both
none of the above
The ................... is the customer who mounts a damaging attack when you least expect it.
Terrorist
Champion
Tolerant
Patient
Which are the following belong to the Services aspects in operations management.
Intangible
Tangible
Long Response time
None of the above
An service operations manager is not likely to be involved in
the identification of customers’ wants and needs
the design of products and services to satisfy customers’ wants and needs
the quality of products and services to satisfy customers’ wants and needs
work scheduling to meet the due dates promised to customers
Prisons, Leisure, and Schools are the examples of which type of services
Not-for-profit services
Public services
Business-to-consumer (B2C) services
all of the above
Which is not a significant difference between manufacturing and service operations?
cost per unit
uniformity of output
labor content of jobs
Measurement of productivity
This is an example of:
An occasion when a company stops employing someone, sometimes temporarily, because the company does not have enough money or enough work.
Hiring
Layoffs
Transfered
The practice of basing a business or part of a business in a different country, usually because this involves paying less tax or other costs.
Outsourcing
Offshoring
Backlash
A strong feeling among a group of people in reaction to a change or recent events in society or politics
Fall
Downsizing
Backlash
When a company pays another company to have part of its work done.
Outsourcing
Offshoring
Overheads
The regular and necessary costs, such as rent, heating, electricity that are involved in operating a business.
Surplus
Backlash
Overheads
The portion of a company made up of administration and support personnel who do not deal with directly with customers.
Back-office jobs
Downsizing
Surplus
The practice of making a company or an organization smaller by reducing the number of people working for it,
Downsizing
Labor
Credit records
Which term best describes hiring someone outside the company to do work that was once done by the company's own workers?
brain gain
recycling
brain drain
outsourcing
companies that sell outsourcing services
cost-saving
sector
skilled workers
outsourcing vendors
places where people can learn new skills
offshore locations
closer to home
infrastructure
training facilities
people with the training and expertise to do a job well
core activities
skilled workers
offshore locations
sector
contracting a business task to an outside service provider
skilled workers
business process outsourcing
sector
offshore locations
knowledge or skills provided by an external provider
core activities
closer to home
outside expertise
sector
based in a foreign country
offshore locations
infrastructure
sector
business process outsourcing
when you find ways to cut your overheads
closer to home
offshore locations
sector
cost-saving
The transfering of work from a specific area of the company ( e.g. accounting, manufacturing) to an outside supplier, which can be done to a company that is located in the home country or anywhere else is called______.
Offshoring
Outsourcing
Globalization
Accounting is an example of a____________.
back-office job
service provider
blue collar job
Moving operations from the country where a company is headquartered to a country where pay rates are lower and the necessary skills are available.
Foreign markets
Offshoring
Outsourcing
Employees whose main contribution to the organization is specialized knowledge, such as knowledge of customers, a process, or a profession
Knowledge workers
Blue collar workers
White collar worker
Which of these is not a benefit of outsourcing jobs?
Residents in other countries learn about a company’s product
Workers in the UK. lose their jobs
A company makes a larger profit because the cost of labour is lower.
The portion of a company made up of administration and support personnel who do not deal with directly with customers.
Back-office jobs
Downsizing
Surplus
Which term best refers to the transferring out of internal activities to an external provider?
Subcontracting
Offshoring
Franchising
Re-shoring
Which term refers to relocating a business’ activities overseas?
Re-shoring
Insourcing
Offshoring
Outsourcing
Which term refers to transferring overseas operations back to the domestic country?
Subcontracting
Outsourcing
Re-shoring
Insourcing
Apple designs its products in California, USA. It contracts significant manufacturing activities to Foxconn in Shenzhen, China. What is this an example of?
Repatriation
Offshoring
Re-shoring
Outsourcing
Which of the following is a not disadvantage of outsourcing?
Redundancies may be caused, so need to be handled carefully
It distracts a firm from focusing on its core business activities
Subcontractors may engage in unethical business practices
Quality management is more challenging, especially if the outsource firm is located oversea
The transfering of work from a specific area of the company ( e.g. accounting, manufacturing) to an outside supplier, which can be done to a company that is located in the home country or anywhere else is called______.
Offshoring
Outsourcing
Globalization
The process of growing interdependence of global economies is called:
global sourcing
globalization
globalism
global warming
Globalization creates various benefits, not necessarily including:
higher profits
cheaper labor
new customers
higher risks
_____ is where a business purchases materials, manufacturing, or services from around the world.
Global warming
Global sourcing
Globalization
Global economy
A ____ is a network of a firm’s outsourcing suppliers and contractors.
global value network
global supply chian
global sourcing network
global sourcing chain
_____ shifts jobs back from foreign locations to domestic locations
Offshoring
Outsourcing
Reshoring
Globalization
"Foreign subsidiaries" is the highest level of direct investment.
True
False
____ is co-ownership arrangement where the foreign and local business jointly operate a new business.
Strategic alliance
Global branches
Joint venture
Foreign subsidiaries
____ is when foreign firms pay a fee for rights to make or sell another company’s products in a specified region.
Foreign subsidiaries
Joint venture
Licensing
Exporting
When nations agree to work together for economic gains, they tend to form ____.
trade barriers
regional economic alliances
international partnerships
global value networks
Which is NOT an example of regional economic alliances?
NAFTA
EU
APEC
UN
The alliances that link 21 countries across the Pacific is:
ASEAN
SADC
NAFTA
APEC
Mutual benefits of MNC include all but:
market growth
labor exploitations
better development
higher profit
A limited quantity of a product which may be produced, exported, or imported is called a (a) .
An arrangement between two countries make to trade without tariffs, quotas, or other restrictions on some products is called (a) .
The reduction of barriers to make foreign trade between countries easier is called ___.
protectionism
socialism
capitalism
trade liberalisation
Taxes imposed on imports or exports to discourage foreign trade are called (a) .
The relocation of manufacturing jobs so as to cut the cost of production is called (a) .
Countries that have a lower average standard of living are often called ___.
stagnant countries
developing countries
a banana republic
developed countries
The organisation in charge of regulating foreign trade and conducting trade negotiations is the (a) .
The practice of safeguarding a country's domestic industries from foreign competition by discouraging imports is called (a) .
Sustainable development refers to:
the administration of natural resources to make sure they are also available for future generations.
the exchange of capital, goods, and services across international borders or territories.
the planning to meet the social and economic needs of humans while preserving the natural environment.
the fair treatment and equitable status of all individuals and social groups within a state or society.
The practice of basing a business or part of a business in a different country, usually because this involves paying less tax or other costs, is called (a) .
What is mercantilism?
a government-issued currency that is not backed by a
physical commodity
the economic
theory that trade generates wealth
a network of pathways where trade was facilitated in the ancient world
a tax imposed on imported or exported products
What is the main focus of the 'MEDIASCAPE' in the context of globalization?
The flow of money across political boarders
The global movement of people across boundaries
The flow of media across boarders
The global flow of ideas
What is the main focus of the 'ETHNOSCAPE' in the context of globalization?
The flow of money across political boarders
The global flow of ideas
The flow of technology, mechanical goods, or software
The global movement of people across boundaries
This is a type of currency that was not backed by any precious metal.
barter
Bretton-Woods System
Fiat Currency
gold standard
He is the proponent of the "scapes" of globalization.
Aljur Abrenica
Arjun Appadurai
Arjuna Appadurai
Jake Andrich
This is the single, most important defining factor of a state.
language
national flag
sovereignty
economy
The 30-Year War was a religious dispute between what faiths?
Islam and Christians
Catholics and Protestants
Catholics and Satanists
Islam and Protestants
_________ theorized that the world is divided into three distinct parts; peripheral, semi-peripheral, and core countries.
Charles Darwin
Immanuel Kant
Karl Marx
Immanuel Wallerstein
What is the best scholarly description of globalization?
The flow of media across boarders
The expansion and intensification of social relations and consciousness across world-time and across world-space
The integration of the international markets to a wider global market
The global movement of people across boundaries
What does the term 'scapes' refer to in the context of globalization?
The multiple and intersecting dimensions of integration
The global movement of people across boundaries
The flow of money across political boarders
The intersecting processes of globalization
It is the process or the act of relocating a business,
typically from one country to another.
offshoring
economic integration
migration
internationalization
It is a process of combining or increasing the interconnection of national economies to the regional or global economies.
globalization
internationalism
economic globalization
economic integration
According to Sugden and Wilson, the expansion of national economies through the help of technology and supported by policy or institutional setups is called __________.
economic integration
tariff
economic globalization
financescape
A term used by scholars to refer to the phenomenon where governments downplay their regulations to attract foreign investors.
offshoring
glocatlization
protectionism
race to the bottom
A non-government institution that contributes to
peace and security by promoting international collaboration through educational,
scientific, and cultural reforms.
United Nations Educational, Scientific, and Cultural Organization
International Labor Organization
International Monetary Fund
World Trade Organization
