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Worksheets

STAGES

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

Reservation

a)

ARRIVAL STAGE

b)

PRE-RRIVAL STAGE

c)

OCCUPANCY STAGE

d)

DEPARTURE STAGE

2.

Room Assignment

a)

PRE ARRIVAL STAGE

b)

ARRIVAL STAGE

c)

OCCUPANCY STAGE

3.

Confirmation

a)

OCCUPANCY STAGE

b)

ARRIVAL STAGE

c)

PRE-ARRIVAL STAGE

4.

Payment

a)

DEPARTURE STAGE

b)

OCCUPANCY STAGE

c)

ARRIVAL STAGE

5.

Room Orientation

a)

OCCUPANCY STAGE

b)

ARRIVAL STAGE

c)

PRE ARRIVAL STAGE

6.

Guest Requests

a)

OCCUPANCY STAGE

b)

DEPARTURE STAGE

c)

ARRIVAL STAGE

7.

Billing Review

a)

DEPARTURE STAGE

b)

OCCUPANCY STAGE

c)

 

POST DEPARTURE STAGE

8.

Billing

a)

OCCUPANCY STAGE

b)

 

DEPARTURE STAGE

c)

ARRIVAL STAGE

9.

Post-stay Services

a)

PRE ARRIVAL STAGE

b)

POST DEPARTURE STAGE

c)

DEPARTURE STAGE

10.

Check out

a)

DEPARTURE STAGE

b)

POST DEPARTURE STAGE

c)

ARRIVAL STAGE

11.

Guest Service

a)

ARRIVAL STAGE

b)

OCCUPANCY STAGE

c)

PRE ARRIVAL STAGE

12.

Feedback

a)

DEPARTURE STAGE

b)

POST DEPARTURE STAGE

c)

OCCUPANCY STAGE

13.

Follow Up

a)

OCCUPANCY STAGE

b)

POST DEPARTURE STAGE

c)

ARRIVAL STAGE

14.

Guest Loyalty Program

a)

POST DEPARTURE STAGE

b)

 

PRE ARRIVAL STAGE

c)

ARRIVAL STAGE

15.

Data Analysis

a)

ARRIVAL STAGE

b)

 

PRE ARRIVAL STAGE

c)

POST DEPARTURE STAGE