WorksheetsG from GUESTS
Total questions: 10
Worksheet time: 10mins
What are the 3 types of elements to remember when we are greeting and engaging our customer?
body language,
choice of words &
tone of voice
body language,
choice of words &
low tone of voice
normal body language,
no choice of words &
tone of voice
pick the correct sequence.
Friendly
Goal in mind
Indifferent
Indifferent
Friendly
Goal in mind
Goal in mind
Indifferent
Friendly
What type of approach you will used when you are attending Indifferent type of customer? Type your answer in the box.
(a)
What type of approach you will used when you are attending Goal in mind type of customer? Type your answer in the box.
(a)
What type of approach you will used when you are attending Friendly type of customer? Type your answer in the box.
(a)
Choose the right example for "Service Approach"
*Let me get you the correct size.
*Please take a seat and I will be right over
*Has someone assisted you already?
*Sir/ Ma'am, My Name is Mira, if you need any assistance im here to help you
* these are the new arrival/ best seller/ promotions article
* Ma'am/ sir, we have offer going on
* You should try this article too, its suits your personality
What is the example of Merchandise Approach?
*Has someone assisted you already?
*Please take a seat and I will be right over
*How are you today?
*Seems like you are doing some shopping today”
*How do you like your Charles & Keith shoes?
* What type of shoe are you looking for?
What is the example of Social Approach?
*Has someone assisted you already?
*Please take a seat and I will be right over
*How are you today?
*Seems like you are doing some shopping today”
*How do you like your CK shoes? *What type of shoe are you looking for?
Good morning, Welcome to Charles & Keith
Welcome
Hii
Are all which type of Greeting?
(a)
Why Welcoming / Greetings is important in retail Company?
