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WorksheetsManagement Theories
Total questions: 143
Worksheet time: 1hrs 26mins
Which of the following statements about leadership and management are true?
Both leadership and management are not essential for organisational success.
They are often used synonymously because they are the same.
Leadership is the ability to influence a group towards the achievement of a vision or set of goals.
Management is the use of authority to formulate detailed plans, create efficient organisational structures and oversee strategic operations.
Which of the following statements about traits and behavioural theories are true?
Trait theories propose that general behaviours differentiate leaders from non-leaders.
Trait theories consider personal qualities and characteristics that differentiate leaders from non-leaders.
Behavioural theories propose that specific behaviours differentiate leaders from various leaders.
Behavioural theories consider personal qualities and characteristics that differentiate leaders from non-leaders.
Which of the following statements about traits and behavioural theories are true?
Trait theories propose that general behaviours differentiate leaders from non-leaders.
Trait theories consider personal qualities and characteristics that differentiate leaders from non-leaders.
Behavioural theories propose that specific behaviours differentiate leaders from various leaders.
Behavioural theories consider personal qualities and characteristics that differentiate leaders from non-leaders.
Fiedler identified contingency variables to match the leader with the situation what are they:
Task discipline: the degree to which the job assignments are procedural.
Leader/member relations: the degree of confidence, trust and respect members have in their leader.
Organisational structure: the degree of influence a leader has over power variables such as hiring, firing, discipline, promotions and salary increases.
Charismatic trait: extent to the situation influences the leader’s vision.
Charismatic leadership:
depends solely on the situation and on the leader’s vision.
depends, to some extent, on the situation and on the leader’s vision.
depends on convincing followers to pursue a vision.
is often unsuccessful at convincing followers to pursue a vision can be disastrous.
Transformational leadership:
engenders commitment on the part of followers and instills less trust in the leader.
engenders commitment on the part of followers and instills distrust in the leader.
charisma is more important than a charismatic communication style in explaining the success of entrepreneurial companies.
vision is more important than a charismatic communication style in explaining the success of entrepreneurial companies.
Authentic leadership:
dictate the moral tone for an organisation, demonstrate those standards through behaviour and encourage and reward integrity in others, while avoiding abuses of power.
is based on are ethical people who know who they are, know what they believe in, and value, and act on those values and beliefs secretly.
is a style based on distrust.
is characterised by leaders who teach ethical behaviours and a socialised.
Authentic leadership dimensions include:
integrity, compliance, consistency, loyalty and freedom.
integrity, compliance, consistency, trust and openness.
integrity, competence, consistency, trust and freedom.
integrity, competence, consistency, loyalty and openness.
Mentoring functions include:
counselling and acting as a role model.
coaching, assisting and sponsoring.
counselling, sharing and teaching leadership skills.
coaching, assisting, sponsoring, and knowledge.
The attribution theory of leadership says that:
leadership is merely an attribution that people make about other individuals.
leaders are not responsible for extremely negative or extremely positive performance
leadership is merely an attribution that people make about themselves.
we attribute to leaders intelligence, outgoing personality, poor verbal skills, aggressiveness, understanding and industriousness.
Organisations can help build effective organisations through effective leaders. They do this through:
Selection.
Recruitment.
Development.
Performance Reviews.
Which of the following is not a part of Management function
Directing
Planning
Delegating
Controlling
Creating company mission statement is
Planning
Controlling
Organising
Staffing
A manager engaged in the managerial function of______is monitoring progress toward goal achievement and taking corrective action when needed
Motivating
Planning
Controlling
Coordinating
Art of getting things done through others
Planning
Management
Controlling
MoraleStaffing
Which of the following tend to be least important to the success of lower level management
Decisions skills
Human skills
Conceptual skills
Technical skills
Management as a profession has which of the features
well defined and systematised knowledge
Service motive
Code of conduct
All of the above
Select various skills required by a manager
Technical
Human
Conceptual
Management is defined as the organizational function of using all available resources efficiently to achieve the best possible returns.
True
False
Which function in management involves monitoring improvements and taking corrective actions whenever needed?
Planning
Organizing
Leadership
Controlling
Whose responsibility is it to set objectives that are consistent with an organisation's objectives as well as plan and implement the objectives?
top management
middle management
lower level mangement
team leader
What is Alfie Kohn's theory in behavior management?
Student-Directed Learning Theory
Choice Theory
Operant Conditioning Theory
Social Learning Theory
Who developed the Social Learning Theory?
B.F. Skinner
William Glasser
Alfie Kohn
Albert Bandura
TRUE OR FALSE
Existential therapy was developed by William Glasser which helps people recognize the reality of your choices and choose more effective behavior.
TRUE OR FALSE
Psychotherapy uses talk therapy to treat people for emotional problems and mental illness.
Check the three (3) types of Behavioral Therapy.
Cognitive Behavioral Therapy
Play Therapy
Occupational Therapy
Applied Behavior Analysis (ABA) Therapy
Which among the following is the book written by F W Taylor.
The Principle of Scientific Time and Motion Study
Time and Motion Study
The Principle of Standardized Management
The Principle of Scientific Management
What kind of management approach should be followed towards 'Y' category as per theory X and Y?
Autocratic.
Authoritarian.
Participatory.
Laissez Faire
What was the Gilbreth's study called as?
Time and Work Study.
Time and Motion Study.
Work and Motion Study.
Motion camera Study.
What motivated Ouchi to come up with assumptions of Theory 'Z'?
Japanese style of management.
Change in profit of American companies.
Difference in labour productivity of Japan and America during 90's
Difference in labour productivity of Japan and America during 80's
There were -------- experiments conducted as a part of Hawthrone Research.
(a)
Who are the 3 major proponents of Classical Management Theory?
Piaget
Bruner
Kohlberg
Taylor
Fayol
Weber
Freud
Aristotle
Socrates
Maxwell
Friedrich
Russel
Who’s the father of Scientific Management?
Max Weber
Frederick Taylor
Henri Fayol
Aristotle
Who’s the father of Modern Management?
Henri Fayol
Frederick Taylor
Socrates
Max Weber
Who’s the father of Modern Management?
Max Weber
Watson
Henri Fayol
Frederick Taylor
All of them are characteristics of CLASSICAL management EXCEPT...
focuses on efficiency, productivity, output of workers
organization is viewed as a structure of relationships
focuses on difference in behavior that exist among them
systematic
These are types of Classical Management EXCEPT...
Autocratic
Scientific
Bureaucratic
Administrative
(a) is concerned with knowing exactly what you want men to do and seeing that they do it in the best and the cheapest way.
(a) focuses on the manager and the use of general principles and functions for improving organizational functioning.
(a) focuses on the use of rules, set hierarchy of work position, a clear division of work and allocation of authority and impersonal relationship in performing organizational activities for goal achievement. Bureaucratic management treats an organization to be a rational legal entity.
A chemical plant discharges a pollutant into the local river, where it is ingested by fish. If humans eat the fish, they experience health problems. Eliminating the pollutant will be so expensive that the plant's profits will decrease severely. Allowing the discharge to continue will save jobs and enhance the overall economic viability of the community. The pollutant will adversely affect only a small proportion of the population—the most economically deprived members of the community who fish in the river and then eat the fish. choose the best solution among the following which is applies cost benefit analysis theory for the situation?
Team leadership is…
How leaders facilitate team performance
How leaders facilitate individual importance
Not a type of leadership
The four main types of teams are…
Productive, Destructive, Effective, and Efficient
Group Formation, Group Storming, Group Norming, and Group Performing
Manager-Led, Self-Managing, Self-Designing, and Self-Governing
The two key concepts of team leadership include…
Leaders in team settings can either have formal or informal roles; leaders in teams may influence the team internally or externally
Leaders in team settings always have formal roles; leaders in teams may only influence teams internally
Leaders in team settings always have informal roles; leaders in teams may only influence teams externally
The three Team Leader Functions include…
Flow of Power, Inattention to Social Location, and Disregard of Context
Explaining, Engaging, and Encouraging
Setting Direction, Managing Operations, and Developing Team’s Capacity for Self-Management
Shared leadership is…
Leadership responsibilities are distributed, people within a team lead each other
Leadership responsibilities are controlled by one authority figure in a team
Leadership responsibilities are continuously changed throughout a group
The precursor conditions of shared leadership include…
Leader-Member Exchange Theory, Team Leadership, Shared Leadership
Individual reflection, authority, independence of work, individual efficacy
Team environment, support of positional leaders, interdependence of work, collective efficacy
The most distinguishing feature of shared leadership is…
Influence can arise from any direction of the group, everyone can be the leader
Influence can arise from one direction of the group, one person can be the leader
Influence can arise from any direction of the group, but only one person can implement decisions
How is the flow of power an ideal tool of Deconstruction…..
Because of its focus on directionality in power dynamics and their entanglement with social location
Because of its focus on teamwork and intrapersonal reflection
Becuase of its focus on the shifts in leadership
What is dialectical thinking?
The process of holding two seemingly contradictory concepts in unison
The process of comparing two seemingly similar concepts
How is understanding individuals' psychological relationships with authority important?
Because it's identifying and disrupting inequitable power dynamics in group-centered leadership theories
Because it's telling you who has the innate traits to be a leader
Becuase it's emphasizing that there must alwasy be an authority figure in leadership roles
The Leader-Member Exchange Theory...
Focuses on the bidirectional relationships between leaders and each of their subordinates
Emphasizes that leadership is a stagnant concept
Focuses on the intrapersonal relationships leaders create about themselves
In the Leadership-Member Exchange model, what is the difference between in-groups and out-groups?
In-groups are perceived as having higher potential; out-groups are perceived as having lower potential
There is no difference between in-groups and out-groups
In-groups are percieved as having lower potential; out-groups are perceived as having higher potential
The main reasons for projects failure are:
Time management; Costs management; Scope Management and Quality Management
Only Scope and Quality Management
Only Time and Cost Management
Generally Cost Management because you can never have enough money to complete most projects
What are the four characteristics of a project?
Concept, Development, Test and Development
Input; Process; Output and Feedback
Temporary endeavor; Definite beginning and end; Several phases and Unique output
Define the problem; Brainstorm; Generate ideas and Select an approach
The major differences between projects and operations are:
Projects are ongoing and operations are short
Projects are temporary and operations are ongoing
Projects should always be done by engineers and operations may be performed by technicians
Projects and operations are the same thing but projects always costs more to implement
Which of the following is an example of a project?
Inventing a new prototype for a drone
Manufacturing automobiles at the Kia plant
Assembling several complex drones in a production plants using robotics
Utilizing robotics to lift heavy packages at a UPS distribution plant during the busy holiday season
The five phases of project management are:
Defining the problem; Brainstorming; Developing a solution; Designing a prototype and Closing the project
Designing; Developing; Testing; Evaluating and Closing
Initiating; Planning; Executing; Monitoring & Control and Closing
Inputting; Processing; Outputting; Closing and Giving Feedback
Which of the following is NOT a project management goal?
Maintaining a happy and well-functioning development team
Keeping overall costs within budget
Delivering the software to the customer at the agreed time
Avoiding customer complaints
Project management is defined as “the application of knowledge, _____, _____, and techniques to project activities to meet the project requirements”.
Analysis, Theories
Skills, Theories
Tools, Analysis
Skills, Tools
Which of these is NOT an example of a project?
Planning for your friends wedding.
Building a bridge across the Amazon river
Cleaning the office building every day.
Constructing a condominium in CBD
What percentage of Project Manager's time is spent on communicating?
35%
50%
75%
90%
Which process identifies the project manager?
Scope planning
Project planning
Develop project charter
Project selection process
Which from the following represents the correct project process cycle?
Planning→Initiating→Executing→Closing
Planning→Executing→Initiating→Closing
Initiating→Planning→Executing→Monitoring→Closing
Initiating→Executing→Planning→Closing
The scope of the work is defined in which phase of the project management?
Closing
Initiating
Executing
Planning
The review of the successes and the mistakes is normally held during _____ phase.
Initiation
Execution
Monitoring & Control
Closing
What are the constraints in managing a project?
Constraint, Quality, Cost, Schedule, Staff
Features, Priority, Cost, Schedule, Staff, Scope
Resources, Quality, Cost, Schedule, Risk, Scope
Features, Quality, Cost, Schedule, Customer
Planning is often called the primary management function because it...
create the vision for the organizational members
sets the tone for the organizational culture
establishes the basis for all the other functions
offers some basis for future decision making
Assembling project team and assigning their responsibilities are done during which phase of a project management?
Initiation
Planning
Execution
Monitoring & Controlling
What are change management models?
Marketing strategies for new products
Guides to help you successfully lead change
Technological frameworks for software development
Financial models for business investments
How many categories do change management models broadly fall into?
Three
Two
Five
Four
What is the focus of process-focused change management models?
The steps you take in the process of change
Improving team communication
Managing financial resources
Developing new products
Who first described the Eight Step Change Model?
John P. Kotter
Virginia Satir
W. Edwards Deming
Kurt Lewin
What does the PDCA cycle stand for?
Prepare, Develop, Create, Assess
Plan, Do, Check, Act
Plan, Design, Construct, Analyze
Predict, Determine, Calculate, Adjust
Which model is known for focusing on guiding change at the individual level?
McKinsey's 7S Framework
Moore's Three Levels of Resistance
Lewin's Change Model
ADKAR Model
What is the first stage in Bridges' Transition Model?
Planning and Preparation
Ending, Losing, and Letting Go
New Beginning
Neutral Zone
What does Nudge Theory leverage to influence behavior?
Legal obligations
Financial incentives
Cognitive biases
Social pressure
What is the central element in McKinsey's 7S Framework?
Strategy
Structure
Shared Values
Systems
What does the Change Curve model help to understand?
Market response to organizational change
The technological adaptation curve
How people emotionally experience change
Financial impact of change
What are the Five Project Management Process Groups in order?
Initiating, Planning, Monitoring & Controlling, Executing, and Closing.
Initiating, Monitoring & controlling, Planning, Executing, and Closing
Initiating, Executing, Planning, Monitoring & Controlling, and Closing
Initiating, Planning, Executing, Monitoring & Controlling. and Closing
You are a Project Manager currently. You have finalized the list of Stakeholders. Which Process Group are you working in?
Planning
Executing
Monitoring & controlling
Initiating
Full form of CSM is ?
Client Success Manager
Customer Success Manager
Customer Success Management
Client Success Management
No charges are associated with any complex integration requests
True
False
CCDA Stands for
common clinical document architecture
A project Phase is always
Dynamic
Unique
Interesting
Redundant
The sooner you identify these _____the sooner you nip negative developments
Risk
Goal
requirement
advantages
What is a scope creep?
Change of request
modification request
additional request
not clearly defined
During which phase of a project is the project plan most closely monitored?
Design phase
Planning and analysis phase
Implementation or publishing phase
Building and testing phase
Which SDLC Model do we follow?
Spiral
Agile
Waterfall
Iterative
What skills are needed to successfully complete projects?
Leadership skills
Interpersonal skills
Teamwork skills
Listening skills
User Acceptance testing and End user testing are one and the same ?
True
False
INM Stands for ?
Integration Network Management
Interface Network Management
Integration Network Monitoring
Interface network Monitoring
What is a cycle time ?
Diff in days between phase assigned and actual deployment date
Diff in days between phase Project created and actual deployment date
Diff in days between phase assigned and closing date
SLA stands for ?
Standard level agreement
Service Level Assignment
Service Level Agreement
FTE Stands for ?
Full Time Equivalent
Full Time Employee
Full Time Engineer
Full time engagement
How many FTE do we have in citius complex workstream
11
10
13
Who is your MDL ?
Srikant Keerti
Vaishali Nambiar
Mukund Ambardekar
Bhaskar
Who is your BPO ?
Meghan Hoegler
Corinne Depietro
Jordan Natale
Yiu Wing
Who are our covering Resources?
Rutuja Sawant
Maragani Naveen
Prem Solanki
Rohit Mourya
There is a theory of loss control developed by Bottom and Kostanoski in security and loss control. It is known as:
WASTE
WASTMGMT
WAECUP
WHATSUP
The ASIS International General Security Risk Assessment Guideline defines an asset as “ Any real or personal property, tangible or intangible, that a company or individual owns, that can be given or assigned a monetary value.
True
False
CPTED stands for Crime Prevention through Environmental Dedication.
True
False
Physical security planning was originally based upon response to a military threat.
True
False
Risk Management is a term closely associated with the insurance industry.
True
False
A vulnerability assessment will include a thorough examination of the following:
Facility and personnel
Contents and material
Suppliers and contractors
All the above
Deterrence is the practice of discouraging an individual or group from even attempting to attack the asset.
Ture
False
All risks can be reduced completely.
True
False
There is a theory of loss control developed by Bottom and Kostanoski in security and loss control. It is known as:
WASTE
WASTMGMT
WAECUP
WHATSUP
The most intangible valuation of an asset would be in what is referred to as:
Liquid asset
Respectful damage
Punitive damage
Reputational damage
Intangible property include things such as goodwill, proprietary information, and related property.
True
False
What is the objective of Succession Planning?
Strategy for organisations to be successful
To establish a pipeline of talented workers to fill future vacancies in the workforce
To plan how many children an employee can have
To identify employee's personality
Companies must place priority on parachuting external talents as opposed to grooming in-house talents.
True
False
Succession Planning must take into account diversity and inclusion policies in order to give fair opportunity for all employees to grow within the company.
True
False
Staff promotions are the prerogative of the management and cannot be challenged as it is a matter of law.
True
False
What is a Personal Development Plan used for?
Used in place of a show cause inquiry
Used as a remedial tool to help underperforming employees
Used to measure employees' engagement levels
Used to chart employees' career path based on their short, medium and long term development requirements
What are the challenges and barriers to Succession Planning?
The tendency of employees to only accept initiatives they perceive to be relevant to their own areas
Complex or ambiguous initiatives may not be understood by employees
The initiative is seen as a threat
All of the above
What does a "blended approach" to Talent Management Strategy mean?
All employees included as a complete talent group, however with more focus paid to a particular core group or groups of employees
Talent being managed both internally and with help from external consultant
Only certain selected groups of employees are given focus in career development plans
Put all the employees in one blender to make an employee smoothie
Which of the following is not HR's role in Strategic HR Management?
Audit role
Consultancy role
Terminator role
Facilitator role
Individual may be ready to move upwards within the organisation (1 job level)
High Performance, High Potential
High Performance, Low Potential
Medium Performance, High Potential
Medium Performance, Medium Potential
Who created the theories behind the MBTI Test?
Harrison Ford
Menteri Besar Terengganu (Darul) Iman
Carl Jung
Katherine Briggs and Isabel Briggs Myers
Constructive and destructive conflict are distinguished from each other in which of the following ways?
a. constructive conflict is We-oriented; destructive conflict is Me-oriented
b. constructive conflict is characterized by de-escalation of the conflict; destructive conflict is characterized by escalation of the conflict
c. constructive conflict is characterized by cross-complaining; destructive conflict is characterized by flexibility
d. both a and b
Constructive and destructive anger can be distinguished from each other by the ....
a. intensity of the anger
b. flexibility of the anger
c. duration of the anger
d. both a and c
Which of the following is not a characteristic of conflict?
a. expressed struggle
b. independent parties
c. perceived incompatible goals
d. perceived interference for outside parties
Your relationship with one of your colleagues is under a lot of stress lately, and his/her behavior has begun to trouble you greatly. Which of the following are ways to manage the anger of your partner?
a. validate your colleague
b. be asymmetrical
c. probe
d. all of the above
You have continued conflict with your peer, but you hide it from your boss. This speaks to which dichotomy ...
a. openness/closeness
b. inclusion/exclusion
c. revelation/concealment
d. connection/autonomy
The process of forgiveness includes which stages?
a. hating what was done to us
b. hurting from the wrong done to us
c. forgetting what was done to us
d. both a and b
Which of the following can be validly concluded from research on intercultural conflict management?
a. collectivist and individualist cultures typically favour different conflict management styles
b. the key to effective intercultural conflict management is flexible use of conflict management styles
c. disagreement should be discouraged when communicating with individuals from diverse cultures
d. both a and b
Conflict is ?
a. an unavoidable fact of life
b. sometimes constructive
c. a destructive force in relationships if continually avoided
d. all of the above
Your relationship with one of your colleagues is under a lot of stress lately, and his/her behaviour has begun to trouble you greatly. Though you both are not working on any project jointly, you are concerned about the way he/she is behaving with everyone. Even he/she had an argument with you regarding joining one of the important meetings organized by you.
Which of the following are ways to manage the anger of your partner?
a. validate your colleague – try to empathize and understand what the situation is, and what is
triggering such behaviour
b. offer help – speak to him/her and seek if there is anything that, you can help with to make things easier
c. probe – find the right time to sit and discuss and ask some subtle but relevant questions to
understand his/her issues
d. all of the above
You and your peer have had a heated disagreement. Emotions are raw, and feelings have been hurt. You approach your partner after a brief silence: "I'm sorry I attacked you like that. I got angry and said things I didn't mean." This is an example of the collaborating tactic called
a. integration
b. confrontation
c. expanding the pie
d. smoothing
It is a form of learning in which the knowledge, skills, and habits are transferred from one generation to the next through teaching, learning and research.
Education
Management
Leadership
Educational Leadership
A process of social influence which one person can enlist the aid and support of others in the accomplishment of common task
Education
Leadership
Management
Educational Leadership
A series of actions and tasks relevant to highly well-organized and effectual application of resources within the organization in order to attain organizational objectives
Education
Leadership
Management
Educational Leadership
A process of enlisting and guiding the talents and energies of teachers, pupils, and parents toward achieving common educational aims.
Education
Leadership
Management
Educational Leadership
It is a discipline with respect to the management of educational organizations.
Educational Leadership
Leadership
Educational Management
Management
