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WorksheetsBasic Business Correspondence
Total questions: 35
Worksheet time: 22mins
Which of the following is not a letter format?
American Style
Full block style
Semi block style
Block style
Business correspondence means the exchange of information in a written format for the process of business activities.
TRUE
FALSE
Which of the following is not the key characteristic in business correspondence?
written communication
spoken communication
business English
formal language
The correspondence between the individuals, departments, or branches of the same organization.
External Correspondence
Internal Correspondence
The correspondence between individuals from different organizations or companies.
External Correspondence
Internal Correspondence
memo
letter
The body of the letter contains _______
the information you want to send
conventional phrase to close the letter
introductory word or words
your name
greetings
What part of the business letter identifies the address of the person composing/writing the letter?
Letterhead
Reference Line
Subject Line
Enclosure
inside address
Which part of a letter that identifies the address of the person receiving the letter?
Letterhead
Reference Line
Subject Line
Enclosure
inside address
Which date is correctly typed for a letter?
May 2021
19 May 2021
May 19' 2021
May 2021, the 19th
The 19th of May 2021
Which complimentary closing is typed correctly for a business letter to someone we don't know? (2)
Best wishes
Dear Sir,
Yours faithfully
Sincerely
Hello, there
A letter that is requesting information or brochure from a company is called
Sales letter
Delivery order
Enquiry letter
Order letter
Complaint letter
Which part of the letter identifies the person who is preferred to address the concerns of the letter?
Inside address
Attention line
Subject line
Signature
Complimentary close
What type of notation is used to indicate that something is included in the envelope?
enclosure
attachment
copy
attention line
reference line
What c.c. in business letter stands for?
complimentary close
carbon copy
complimentary copy
conclusion close
courtesy close
What does the first paragraph of a business letter explain?
It explains how grateful the sender is.
It explains what the receiver has to do.
It explains the reason for writing.
It explains the sender's feeling.
How many paragraphs usually found in a Business Letter?
one
two
three
none
no rules
What is the correspondence phrase for making a request?
We would appreciate it if you could ...
Would you like me to .... ?
Do you want me to ...?
What can I do for you?
Is everything OK?
The body of the letter contains _______
the information you want to send
conventional phrase to close the letter
introductory word or words
your name
greetings
The followings are some ways of writing a date in English, except________
2nd February, 2019
2 February 2019
2nd February 2019
2, February, 2019
A _________ must always be put after the salutation.
stop
colon
semi colon
comma
dash
When including an attachment in an email you should:
Copy and paste the body of the attachment into the email
Request the recipient to respond saying they received the attachment
Provide several copies of the same attachment to be sure it attached correctly
Inform recipient that a document is attached so they can download or view the file
Thanking the recipient
A _________ must always be put after the complimentary close.
stop
colon
semi colon
comma
dash
Which of the following is a letter format?
American Style
Full block style
Semi block style
Block style
Parts of business letter in order
Letterhead, Dateline, Inside Address, Salutation, Body of Letter, Signature Line, Notations
Letterhead, Dateline, Inside Address, Salutation, Body of Letter, Complimentary close, Notations
Letterhead, Dateline, Inside Address, Salutation, Body of Letter, Complimentary close, Signature Line, Notations
Letterhead, Dateline, Inside Address, Salutation, Complimentary close, Salutation, Signature Line, Notations
Which part of the letter is typed below the dateline
Salutation
Body Letter
Letterhead
Inside Address
Which part of the letter to indicate the purpose or topic of the letter in a short sentence
Salutation
Body Letter
Subject Line
Inside Address
What is the 5Cs of an effective business letter
Completeness, Consistency, Current, Courtesy, Conciseness
Clarity, Completeness, Conciseness, Consistency, Courtesy
Current, Completeness, Conciseness, Consistency, Courtesy
Comfortable, Completeness, Conciseness, Consistency, Courtesy
What is BCC on email?
Allows you to send a copy of the email with any recipient of your choice
For the main recipients, or the people you expect to respond to or take action after receiving your email
The first single-line text subscribers see after the sender's name when they receive an email from you
A feature in email that sends a copy of an email to a recipient while hiding their name from other recipients
Mail in American style, except...
Month - Day - Year
Salutation : Gentlemen, Ladies, to whom it may concern
The subject line is above of salutation
Complimentary close : Sincerely
Mail in British style
Month - Day - Year
Salutation : Gentlemen, Ladies, to whom it may concern
The subject line is above of salutation
Complimentary close : Sincerely
All of the margin in the left side
American style
British style
Semi block style
Full block style
All parts of the letter are on the left except the date and signature, with each beginning paragraph in the body of the letter entering
American style
British style
Semi block style
Block style
2nd April 2024
American Ordinal
British Cardinal
American Cardinal
British Ordinal
