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WorksheetsHousekeeping Quiz
Total questions: 15
Worksheet time: 5mins
What is the name of ASTON Inn Gideon's General Manager?
Mr. Yanuwar Setia
Mr. Yanuwar Dedy Setyawan
Mr. Yanuar Dedi Setyawan
Mr. Yanuar Dedi
VC stands for...
Vacant Cleam
Vacant Cleaning
Vacant Clean
Vacant Clear
DND stands for...
Do Not Disturb
Do Not Duty
Do No Disturb
Do Nut Disturb
Below is the Archipelago International Greeting Standard:
Greet
Namaste
Salute
Stand Up
All Housekeeping Employees - whether contracted or employed by the hotel - are
always well groomed and impeccably dressed (uniforms are clean, pressed and well
fitted). Employees demonstrate attention to detail and portray the brand's values.
Above is the Room Golden Rules, point number:
1
2
3
4
All Employees are trained on emergency evacuation, fire detection system, safety and
security and know how to handle an evacuation, where the emergency shut-off
equipment (water, electricity and gas, etc.) is located and how to handle it properly.
Above is the Room Golden Rules point number...
11
12
13
14
Point Number 1 of Housekeeping - Room Golden Rules is:
Guest requests are responded to within 15 minutes, always follow up if it is a request
through another department and understand the importance of the task and the
assignment especially to the area assigned by superior and know what to do to deliver
the standard
If an Employee is vacuuming Room corridors and a guest approaches, the Employee
politely turns the vacuum off until the Guest is 3 meters/10 feet past the area. The
Employee extends appropriate greeting as mentioned in Archipelago Greeting Standard
In all Public Areas, Employees always spontaneously and proactively greet Guests with a
warm smile, welcoming eye contact (e.g.: Good Morning / Good Afternoon / Good
Evening"). - Follow Archipelago Greeting Standard.
Always alert for any suspicious person/items around the hotel area and report it
accordingly to security for further follow up
OC stands for...
Occupied Clear
Occupied Cleaning
Occupied Clearing
Occupied Clean
SO stands for...
Sleep Our
Sleep Out
Sleep On
Sleep Or
How many room types available at ASTON Inn Gideon?
5
6
7
4
How large is the size of Premiere Room in ASTON Inn Gideon?
34 sqm
31 sqm
32 sqm
33 sqm
What is the name of largest Meeting Room in ASTON Inn Gideon?
Cypress
Lily
Cendana
Pinus
VD stands for...
Vacant Dirt
Vacant Dirty
Vacant Deer
Vacant Dry
Point number 29 in Housekeeping - Room Golden Rules is:
To ensure everyone knows the Department Manual, Mandatory Services, Color Coded
Cleaning Cloths, HK Golden Rules, Linen Changing Procedure, Microsite, Standard set
Up Trolley and Standard Room set up the hotel must have all the information readily
available in the Housekeeping QR code poster.
PAR (Per Available Room) cleaning cloth needed to ensure smooth operation of the
hotel is 3 PAR for safety stock needed to clean the room and is followed by a color code
(One cleaning cloth is used for a maximum of 5 to 6 rooms)
6 Basic Cleaning steps for the cleaning of the rooms should be tested every 2 months
per attendant to measure the speed and quality of the room as per standard and test
to be follow and monitoring by Housekeeping leader ,Human Resource and Hotel
Manager or General ( Test per attendant to follow standard 22 minutes per room )
All vacant dirty rooms must be cleared by 3 pm.
Turn Down Service is provided for what type of guests?
Long Stay Guests
VIP Guests
Regular Guests
Repeater Guests
