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WorksheetsGroup Session 3 - BA Module 1 and 2 (TO & VOS) Assessment
Total questions: 18
Worksheet time: 9mins
1. An organisation’s vision helps to guide its:
Short-term planning
Community stakeholders
Long-term planning
Managers day-to-day
The purpose and activities of an organisation mean:
What the organisation does not do
What the organisation does and seeks to do
What the organisation is considering doing
What the organisation has done
What are KPI’s also known as?
Key Persons Index
Key Pieces of Information
Key Project Indicators
Key Performance Indicators
Which of these is not an environmental impact?
Employment Opportunities
Packaging
Vehicles used for delivery
Spillages of hazardous substances
A formal summary of the organisation's identity and aim is known as a…
KPI
Vision Statement
Mission Statement
Core Value
The number of team members reporting to a line manager is commonly referred to as:
a span of control
a workforce headcount
a chain of command
an organisational hierachy
An organisational structure helps to organise:
Promotional opportunities
Disciplinary action
Levels of management
Stakeholder arrangements
When working in teams, which of the following is not a barrier?
Poor communication
Personality clashes between team members
Unclear targets
Adequate leadership
Understanding your role in the team is important because:
It saves the organisation money
It leads to promotion
It identifies the value of the role in the team
It means that you can cover the work of others
A PDP is also known as...
Procedure Due Process
Primary Database Programme
Personal Development Plan
Policy Development Process
What is a PLC?
Product Life Cycle
Performance Level Category
Public Limited Company
Project Launch Coordinator
When sending emails, it is important to:
Check spelling and grammar
Check the time the email is sent
Send the email to all contacts in your address book
Use appropriate emoticons
Benefits of bespoke financial packages can include:
a. relatively small costs to the organisation
b. that training is likely to be required.
c. that there may be hidden functions that staff are unaware of
d. that the software can be cloud-based, meaning several staff can access it
Using emails to share documents can be used:
as a legal document if record
to seek feedback
to ensure confidentiality
to ensure you are no longer responsible for it
GDPR stands for:
General Data Protection Rules
General Data Protection Regulation
General Data Processing Regulation
General Data Processing Rules
Which of the following is the most appropriate communication channel for sending a formal letter to a customer?
text message
phone call
social media
How can you avoid making assumptions when communicating with others?
ask clarifying questions
Don’t listen to what the other person is saying.
Judging the other person.
Provide incorrect information
Which of the following is a tip for effective verbal communication?
speak quickly
make eye contact
don't listen to the other person
use complicated language
