WorksheetsWorkplace Reading and Problem Solving Quiz
Total questions: 69
Worksheet time: 42mins
Which three are items that you may be required to read each day in the workplace?
Novels, newspapers, and Internet
Contracts, product warranties, and newspapers
Letters, books, and Internet
E-Mail, Manuals, and requests
Which of the following would require that you follow a set of written directions accurately and precisely in order to keep operations working properly?
Distributing a sign-up sheet for the company awards banquet
Posting a schedule for staff meetings
Explaining directions to the corporate office
Installing the new printer and copy machine
While working, an employee may need to interpret a graphic display such as a
medical chart
news chat room on the Internet
A brainstorm
Pie graph or database
One way that good readers are problems solvers is
to find an answer to a problem
that they know how to solve problems that arise quickly
that they know who to call for help
that they are usually good at mathematics, too: to find an answer to a problem
Attitudes have a strong influence on what?
How you will act
All of the above
How you react to others
How others will treat you
If you are unsure about an answer to a question on a job application, you should
leave it blank
write N/A (not applicable)
make up an answer
None of the above
The most common type of one-to-one communication is found in
public speaking
Conversation
When working on an assembly line, what do team members quickly learn to do?
Quit
Delegate
Cooperate
Diversify
Which of the following is not a type of nonverbal communication?
Gestures
Facial expressions
Posture
Vocabulary
A job application provides the employer information about your
ability to follow directions
All of the above
work experience
education
You are working at a large Walmart store and are one of five applicants being considered for promotion to shift manager. Your store manager has a late truck coming in and needs you to work overtime breaking down the truck. However, you had previously promised to pick up your sister, who has been out of the country for six months, at the airport when you get off at 5:30. You know that you staying and breaking down the truck will most certainly help your chances with the promotion, but you also do not want to disappoint your sister. What should you do?
Justin told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?
Resourcefulness
True
False
You have been working on a game design project with your manager who has been repeatedly using inappropriate language, which makes you uncomfortable. What should you do?
Immediately report the manager's behavior to his superior.
Directly confront the manager about the situation.
Calmly explain to the manager that his use of inappropriate language is making you uncomfortable.
Join in with the use of inappropriate language to fit in.
Why is having diversity (variety, especially the inclusion of people from different races or cultures) in a company staff a good idea?
Having diversity allows for a broader range of talents, skills, and creativity.
Having diversity creates a homogenous (similar) work ethic.
Having diversity ensures that the work environment will be more ethical.
Having diversity meets the quota for minority cultures.
Shauna works at an advertising agency and recently had a verbal argument with a co-worker Ashley. Since then Ashley has openly treated Shauna with resulting behavior. What is the BEST way for Shauna to resolve this conflict?
Report Ashley to the human resources manager.
Let these inappropriate actions go because it will get better with time.
Ignore Ashley but tell everyone how she is treating you.
Write an email to her parents explaining the situation and asking for help.
You work as a server at 2 local, high-end restaurant. A customer orders the fish special as a dinner entrée; however, after ordering the dish, you learn from the kitchen manager that the fish has sold out. What's the BEST way to creatively handle the situation?
Make sure the customer knows this will never happen again and later report it to the restaurant manager.
After talking with another server, ask the head chef to come out and apologize profusely to the customer.
After talking with the restaurant manager, offer a comparable substitute entree dish, a discount, and a formal apology.
Have the restaurant manager offer a substitute and a Significant discount.
Which of the following phrases is appropriate for a formal greeting during a presentation?
Be seated
Listen up
Let's get started
Welcome: Welcome
You are writing an email to Sally Smith, who is a potential customer. What is the BEST way to begin your email to Sally Smith?
Hello Sally Smith!
Dear Madam or Sir:
Dear Ms. Smith,
Dear Mrs. Smith,; Dear Ms. Smith,
Laurette's supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision?
Ask a coworker to help make the decision and select the best contractor using this rationale.
Select the contractor who is the most affordable and explain why to your supervisor.
Select the contractor who is closest in distance to the job location.
Evaluate all factors needed and select the most suitable contractor based on the factors.
Two employees working at a manufacturing company enter a shop floor to do work. One employee wearing approved safety glasses but the other employee is not. Why should the employee be wearing safety glasses?
It is the ethical thing to do and is therefore morally correct.
Most employees wear safety glasses as a safety precaution.
Safety glasses must always be worn on the shop floor.
All global companies suggest that employees wear safety glasses.: Safety glasses must always be worn on the shop floor.
Part of being a civically responsible employee is understanding how the U.S. government operates. The job of the Legislative Branch is to (a) laws.
Simone is a corporate employee who is committed to lifelong learning. What is the BEST way that Simone can show her commitment?
Offering fellow employees assistance on the job
Attending conferences to acquire new industry related knowledge
Researching how to do difficult tasks in her workplace
Spending time at work completing assignments for her college classes
When writing resumes, why do employers prefer professional references over personal ones?
Personal references contain useless information.
Only professional references can be verified
Professional references tend to be more educated
Personal references tend to be more biased.
Samuel works at a farm equipment company. Which of the following will help him decide what to do each day?
The daily work plan
The tasks most enjoyed
The customers complaint log
The work your peers do first
Maya Worked 41 hours this week at a local hospital. She makes $12.00 per hour. Anytime over 40 hours is paid at time and time and a half or 1.5. How much did Maya earn for her 41 hours of work this week.
$412
$498
$508
$396
Oki is a sales associate at a department store. He notices an older man with tattered clothing enter the store, how should he first approach the customer?
inform the customer of available layaway plans.
Ask the customer to look at the posted dress code and leave.
Greet the customer and ask if he would like her assistance
Wait until the customer approaches her and handle it
You work at an accounting company and are furnished with a new tablet computer. After arriving to work, you turn it on and notice it is not functioning properly. This occurs after one day of using the new tablet. What it the first course of action?
Which of the following is not a type of web browser?
Google Docs
Mozilla Firefox
Internet Explorer
Google Chrome
Eggs sell for $1.09 per dozen at the local supermarket. If the supermarket pays $8.00 per case that consists of 12 dozen cartons, how much profit does the supermarket make per case?
$4.27
$5.08
$5.80
$8.00
Maxwell has been asked to send a final urgent housing inventory report to a branch manager in a local real estate company. Which of the following applications/formats is most appropriate to use to accomplish the task?
Word
Excel
The Purpose of an agenda is to
set a schedule for a meeting
gather information
record inter-office communication
advertise a product
A home page is
An index of Encyclopedia articles
Where all internet data is stored
the first page of a Web site
the first page in the employee handbook
Attitudes have a strong influence on what?
How you react to others
How you will act
How others will treat you
In public speaking, nonverbal communication:
makes very little difference to the audience.
makes the audience self-conscious.
is unimportant.
All of the above.
Both A and C: All of the above.
Examples of reasons why you left your previous job are:
job terminated
left for a better job
returned to school
All of the above
Both A and C: job terminated
One easy way to increase vocabulary on a daily basis is:
A synonym for feedback is:
symbol.
verbal answer.
response.
nonverbal reaction.
What color ink should you use to fill out an application?
Red
Black
Blue
Green
When teamwork begins, what is the first major task of the team members?
outline rules
create lists
set goals
list responsibilities
Which of the following is a trait of a person with a negative aninide?
Better relationships
Constructive behavior
Poor self-concept
increased chance of success
Which of the following entries will bring the best results from an internet search for marketing career?
marketing
marketing or career
career marketing
cares: career marketing
It is important for an employee to distinguish between fact and opinion because
the employee will always tell the truth and know when others are being honest.
the employee will sound knowledgeable.
the employee won't get angry at other people on the job.
the employee will be able to think critically about information shared by others.
Being able to effectively explain how to carry out a task is an example of
management.
computational skills.
communication skills.
reading skills.
The most common type of one-to-one communication is found in
debate.
public speaking.
interviews.
Conversation.
Which of the following is not a type of nonverbal communication?
Posture
Vocabulary
Gestures
Facial expressions
Which of the following is an example of an employee not demonstrating cooperation with coworkers?
Asking coworkers for their opinions
Doing all the work without input from coworkers
Dividing up the work and then meeting to assess progress
Deciding where to go for lunch through a vote
In a public speaking situation, feedback is
(a)
Leadership, organization, communication, and efficiency are examples of team member's:
outcomes
responsibilities
goals
skills
Employers expect certain things from employees. One important trait that employers look for in employees is "initiative." Initiative means:
calling your boss when you cannot come to work
showing respect for other works
doing things on your own, being a self-starter
making sure your work is marketable
The amount of income tax that is withheld from a person's payroll check is based on the information provided on the:
W-4 form
W-2 form
401K form
W-9 form
In a business or office setting, the BEST greeting when answering the telephone is:
good morning/afternoon
hello, who is calling?
hello
greetings!
On Tuesday, Emma's supervisor asks her to work on three projects that need to be completed by Friday. On Wednesday, Emma realizes that she will not be able to finish them on time. What should she do?
Discuss the problem with her supervisor
Come in early' stay late until the job is finished
Ask coworkers to complete one of the projects
Finish what she can, deadlines can usually be Changed
Ivan's business always gives its customers a coffee cup at the end of the year. Now the supervisor says they will no longer give away coffee cups because it isn't cost effective. Which is the most correct explanation of the decision?
It's not good to always give away products
Customers prefer discounts on the items they purchase
The business is saving money by not giving away free items
It's unfair to the customers
The term "prioritizing" is used in connection with
managing time
solving problems
preparing organizational charts
listing questions
A summary describing the purpose of an organization is known as a/an
vision statement
company policy
mission statement
performance evaluation
A resume should include all of the following except
Personal statements from your references
how to contact you
relevant experience
your educational background
Which of the following is an example of an employee not demonstrating cooperation with Coworkers?
Deciding where to go for lunch through a vote
Doing all the work without input from coworkers
Dividing up the work and then meeting to assess progress
Asking coworkers for their opinions
In public speaking, nonverbal communication
is unimportant
makes very little difference to the audience
"Says" a great deal to the audience
makes the audience self-conscious
Which of the following is a trait of a person with a negative attitude?
Constructive behavior
Better relationships
Increased chance of success
Poor self-concept
During a well-conducted job interview,
questions should be kept to a minimum.
the person conducting the interview should ask all the questions.
should ask questions,
the person who is being interviewed should ask all the questions.
Which of the following is not an expectation employers have of new employees?
Have good personal hygiene and appearance.
Come to work on time.
Work well with coworkers.
Treat customers with respect when they respect you.
Interpersonal communication is best described as
rehearsing a speech.
talking into a microphone.
talking to one or more persons.
talking to oneself.
Failure to listen effectively can result in
mistakes on the job.
dull conversations.
All of these.
misunderstandings.
To determine if a Website has current information, you should check
how many other sites are listed
when the site was last updated
how the site is organized
the Web site address
One easy way to increase vocabulary on a daily basis is
to read the newspaper every day.
to look up lots of words in the dictionary while reading a book.
to ask people to explain words to you.
to listen carefully.
If you are unsure about an answer to a question on a job application, you should
None of the above
Write N/A
leave it blank
make up an answer
Which of the following is a trait of a person with a negative attitude?
Increased chance of success
Poor self-concept
Constructive behavior
Better relationships
What can hinder team performance?
Acceptance
Flexibility
Diversity
Animosity
How do you exhibit responsibility?
Coming to work as assigned.
Avoiding difficult work tasks.
Keeping to yourself.
Doing something only when told by your supervisor
