WorksheetsChapter 7: Organization, Teamwork, & Communication
Total questions: 30
Worksheet time: 15mins
Name
Class
Date
1.
The degree to which tasks within an organization are divided into smaller ones is known as?
a)
an organization chart
b)
specialization
c)
departmentalization
d)
span of control
2.
Friendships and relationships are important parts of:
a)
the informal organization.
b)
the formal organization.
c)
a matrix organization.
d)
a mechanistic organization.
3.
An organization with a well-defined hierarchy will also have a clear?
a)
chain of command
b)
PTO policy
c)
geographic departmentalization policy
d)
span of control
4.
When managers assign some degree of authority and responsibility to others below them, they are practicing?
a)
chain of command
b)
span of control
c)
authority
d)
delegation of authority
5.
Giving lower-level personnel more responsibility and power to make and implement a decision by pushing decision making down the hierarchy is known as?
a)
centralization
b)
decentralization
c)
authority
d)
chain of command
6.
Gerald is the owner of a popular restaurant. He has appointed a manager who takes care of the day-to-day operations of the restaurant and reports to Gerald at the end of a week. The manager is assisted by a junior manager, who supervises the rest of the staff in the restaurant. Thus, Gerald's restaurant is using a _________.
a)
line-and staff organization
b)
matrix organization
c)
committee structure
d)
line organization
7.
Multidivisional structures:
a)
are less likely to provide products that meet the needs of customers.
b)
organize departments into larger groups called divisions.
c)
make decision making slower.
d)
bring together specialists from various divisions to work on a single project.
8.
In Red Bridge Infrastructure, specialists from different departments are deployed together to form a project team and work on a single project, such as building a bridge or restoring a road. As a result, employees have to report to their functional managers as well the concerned project managers. Thus, Red Bridge Infrastructure is using a _________.
a)
multidivisional structure
b)
line structure
c)
line-and-staff structure
d)
matrix structure
9.
Which of the following statements is true about the line-and-staff structure?
a)
It allows line managers to focus on their expertise in the business operation.
b)
It creates work duplication.
c)
It eliminates the problem of overstaffing.
d)
It gives staff managers direct authority over line managers.
10.
Which of the following is a basis for using a matrix structure within an organization?
a)
Geographic region
b)
Products
c)
Projects
d)
Customers
11.
An electronic company has a computer electronics division, telecommunications equipment division, and kitchen appliances division. Which of the following methods of departmentalization does the company use to structure its organization?
a)
Product departmentalization
b)
Geographical departmentalization
c)
Functional departmentalization
d)
Customer departmentalization
12.
The informal organization can?
a)
help employees feel better informed and connected
b)
aid in the socialization of new employees
c)
help achieve organizations goals
d)
all of these are correct
13.
_________ refers to a firm's shared values, beliefs, traditions, philosophies, rules, and role models for behavior.
a)
Centralization
b)
Organizational culture
c)
Organizational chart
d)
Business record
14.
Which of the following is a formal expression of an organization's culture?
a)
Extracurricular activities
b)
Grapevine
c)
Friendships
d)
Codes of ethics
15.
Which of the following is a primary function of an organizational chart?
a)
It lists the financial assets of an organization.
b)
It depicts the processes involved in the assembly line of an organization.
c)
It is a visual display of the organizational structure.
d)
It is essentially designed to help customers track their products.
16.
What is the rationale for specialization?
a)
Duplication
b)
Centralization
c)
Transparency
d)
Efficiency
17.
_________ is the grouping of jobs into working units usually called units, groups, or divisions.
a)
Specialization
b)
Departmentalization
c)
Centralization
d)
Downsizing
18.
Red Finch Products Inc. groups employees based on whether they are going to handle the sales account of a wholesale customer, regular consumer, first-time buyer, or a one-time buyer. Which of the following methods of departmentalization is the company using?
a)
Product departmentalization
b)
Geographical departmentalization
c)
Functional departmentalization
d)
Customer departmentalization
19.
_________ is usually preferred when the decisions of a company are very risky and low-level managers lack decision-making skills.
a)
Delegation of authority
b)
Centralization
c)
Employee empowerment
d)
Decentralization
20.
Span of management refers to the:
a)
number of employees reporting to a manager.
b)
experience, in terms of years, of managers in a company.
c)
duration of time required for an employee to get promoted to a manager's position.
d)
number of roles that the management of an organization performs.
21.
In comparison to work groups, work teams:
a)
have a strong, clearly focused leader.
b)
discourage open-ended discussions and active problem-solving meetings.
c)
share leadership and create collective work products.
d)
have individual accountability.
22.
Which of the following teams consists of fairly small groups of workers brought together to address specific quality, service, or productivity problems within an organization?
a)
Project teams
b)
Quality-assurance teams
c)
Product-development teams
d)
Committees
23.
Which of the following is an example of upward communication?
a)
Progress reports
b)
Information exchange between team members
c)
Employee suggestions to top management
d)
Directions for day to day operations
24.
Which of the following is an example of downward communication?
a)
Progress reports
b)
Information exchange between team members
c)
Employee suggestions to top management
d)
Directions for day to day operations
25.
A wide span of management is appropriate when:
a)
interactions between superiors and subordinates are frequent.
b)
employees are very good at their role and need little supervision.
c)
managers have many responsibilities in addition to supervision.
d)
problems are common.
26.
Which company culture attribute is the most preferred by employees?
a)
Honesty/Transparency
b)
Fun
c)
Relaxing
d)
High Paying
27.
An informal channel of communication, separate from management’s formal, official communication channels.
a)
Social Network
b)
Happy Hour
c)
Grapevine
d)
Bingo Night
28.
Internal networks to share information with members inside your organization.
a)
Internet
b)
Intranet
c)
TikTok
d)LinkedIn
29.
Most businesses that have decentralized management also have a flat organizational structure with widened spans of management.
a)
True
b)
False
30.
A strong company culture is important because:
a)
It sounds good.
b)
The company will be ranked well by Forbes Best Employers.
c)
Employees will quit since they have no sense of belonging.
d)
People will be encouraged to contribute and are likely more happy with their jobs.
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