Font size
WorksheetsBusiness Studies End of Easter Term Quiz
Total questions: 80
Worksheet time: 45mins
What are rules based on moral principles about how businesses and employees ought to conduct themselves?
Employee Handbooks
Which is NOT a step in the ethical decision-making process?
Identify the ethical problem.
Decide who will be affected.
Select the best alternative.
Choose the worst alternative.
Taking money from a cash register, taking goods from a store without paying for them, or using company money to pay for personal items or entertainment on a business trip would be considered ________.
Ethical
Unethical
Treating your employer, coworkers, customers fairly, openly, and with honesty would be considered _________.
Ethical
Unethical
An entrusted person who converts other's assets or property for his or her own use is a/an
identity thief
embezzler
schemer
fraud
Duties and obligations of businesses which contribute to the well-being of society are
a stakeholding
business social responsibility
an ethical dilemma
a moral responsibility
Which of the following questions should NOT be taken into consideration when listing all the alternatives and consequences to solve an ethical problem?
Is it legal?
Does it fit my personal values?
Who will be affected?
Does it benefit me personally?
Why are workplace ethics important?
To establish expectations for employees and reduce staff turnover
To maintain a positive and professional company culture
To treat customers with respect and increase customer loyalty
All of the above
What is forcing someone to do something by threatening to reveal a secret?
Blackmail
Bribery
Withholding
Lying
What does it mean "to blow the whistle"?
To accuse your coworkers
To make a party
To make noise
To alert the management of possible bad behavior
You earn a lot of respect within your workers when you make unethical choices.
TRUE
FALSE
Ethics begins at the top of an organization or company.
TRUE
FALSE
Ethical guidelines are best practices to follow in the workplace.
True
False
If you feel good about something you've done, it must have been an ethical choice.
True
False
It's only unethical if I get caught.
True
False
You witness a group of kids you know damaging school property. The principal asks for any anonymous tips on who might have damaged the property. You choose to stay out of it and don't say anything. How are you acting?
Ethically
Unethically
Illegally
Loyally
As you walk out of a store with a friend, she gives some jewelry for you to hold. A security guard stops your friend and questions her about missing jewelry from the store. You know the guard is looking for the jewelry you are holding, but you say nothing because she is your friend. How are you possibly acting?
Ethically
Unethically
Illegally
Unethically and illegally
If you make an ethical choice, such as pointing out the mistake in the grade a teacher gave you, or confessing that you broke something, you'll never have negative consequences.
True - good behavior will always be rewarded.
False - sometimes you just have to do the right thing, even if it "costs" you.
Your co-worker is having trouble finishing a report. He'll pay you double your normal hourly rate to do it and not tell anyone. What do you do?
Decline, but ask for the money or you'll tell his boss about the situation.
Agree to it since you have time. But decline the money because it's wrong.
Decline, explaining that you have your own report to write.
Agree to it. You could use the money!
Jane plans on making flyers for the church bake sale. But she's running low on printer paper, so she takes home some paper from work to print them out. It's for a good cause, but is this ethical?
Yes
No
If you work for yourself, you never have to worry about business ethics.
True
False
A cashier gives you the wrong change, and it's in your favor! The ethical choice is
Give the money to a homeless guy.
Keep the change.
Return the extra money.
Spend the money right away.
In golf, the players actually call penalties on themselves, even if no one's around to see what happened. They are exercising ___________ behavior.
Self-destructive
Illegal
Unethical
Ethical
The Definition of Branding is: Creating an identity for your product that makes it different from the competition
Identity & Different
Different & Identity
Logo & Same
What do businesses do to help us remember their brands? Choose 2
Some use celebrities
Nothing. A good business doesn't need to use gimmicks
Catchphrases/slogans
Their slogan is
Impossible is nothing
Life's Good
Just do it!
Gives you wings
'Brand' refers to the image and "personality" a company applies to its products.
True
False
This logo belongs to __________?
DHS
Sprite
Amazon
Coca Cola
Which brand does the logo belong to?
Walt Disney
Universal
Cartoon Network
DreamWorks
What do businesses do to help us remember their brands? Choose 2
Design logos
Send lots of emails
Make up jingles
E in E-commerce means
Electric
Electronic
Elected
Which of the following best describes E-commerce?
Buying goods and services at the store
Buying goods and services
Buying goods and services over the Internet
Which of the following is NOT a benefit of technology to businesses?
Improved customer service
Improved sharing of information
Releasing clients' personal data without permission
Improved relationships with key partners
Copyright infringement involves
Using another person's original information with permission
Using another person's software without a license
Using another person's product as your own with a license
It is unethical for businesses to use software created by another person without permission or having paid for a licence to use it.
True
False
What is a fringe benefit?
Non-financial
Benefits related to the job description
Benefits on top of a salary or wage
It costs a lot of money and is not common
Motivation is
the art of persuading people to do something
the drive to do something
leading people to do better
An advantage of profit sharing
Motivates workers and improves efficiency
It only has to be given at the end of the year
Managers are happy to keep employees motivated
There is not an advantage
What is the advantage of few employees leaving next year?
Employees do not have to say goodbye.
There is no advantage - new employees mean new ideas.
They might steal information.
Saves time and money on recruitment.
Non-financial methods include
Praise and recognition
Salary and commission
Job rotation, Job Enlargement
Company car and cell phone
What financial methods motivate employees to hit targets?
Salary
Performance related pay
Employees having company car
Time rate
This motivational theorist is considered scientific and believes money is the only motivator
Herzberg
Maslow
Taylor
McClaren
What is the correct definition of wage?
An annual amount usually divided into 12 monthly payments
Pay distributed weekly or daily, calculated using the number of hours worked
A lump sum given upon the completion of a specific task
A percentage of sales made over a given time period
What is the correct definition for 'Commission'?
Monthly pay, same amount regardless of the number of hours worked
Staff are paid for the number of items produced
Staff are paid a percentage of the value of items sold
A payment for producing quality goods
How can commission incentivize workers?
They will be jealous of colleagues
They will get a share of the profits
The more they sell, the more they earn
They will pay less tax
Private health insurance is what type of incentive?
Performance related pay
Commission Based
Bonus scheme
Fringe Benefit
Involves looking at jobs and adding tasks that require more skill and/or responsibility
Job enrichment
Job enlargement
Job rotation
Fringe benefits
Staff motivation leads to:
The business paying less to employees
Higher labor turnover
Increased output and profit
Which of these is a disadvantages of Taylors Scientific Method?
If workers achieved their target output they got more money
In some jobs it is difficult to measure employee output
Money is sometimes hard to find
Job rotation
Adds a variety of different tasks of the same level to make job more diverse
Involves workers swapping round and doing each specific task or working in a different department for a limited amount of time
Involves adding more responsibility with different skills
Fringe benefit
The first two steps of the recruitment process are
Perform interviews &
Create a job description
Create a job description & a person specification
telephone interviews & hiring
Laying off staff & conducting panel interviews
Which option is bad interview etiquette?
Eye contact throughout
Shaking hands firmly
Speaking poorly on former employer
Trying to 'sell yourself' as much as possible
Which one of the following is not a 'protected characteristic' under the Equality Act 2010?
Age
Gender
Experience
Race
Which of the following is a reason why businesses conduct market research?
To identify and understand:
Employee needs
Shareholder needs
Customer needs
Manager needs
Lifestyle changes in today’s society has meant that many people no longer have the time to cook and prepare meals from scratch. As a result, the ready meal market has grown significantly over recent years. Which customer need is the ready meal market primarily meeting?
Price
Quality
Choice
Convenience
Which of the following is a benefit to a start-up business of identifying and understanding customer needs?
Increased possibility of survival
Lower chance of breaking even
Customer demand for its products will be minimal
Increased risk of making costly mistakes
An independent coffee shop offers customers a wide selection of coffee types. Which of the following customer needs is being met:
Convenience
Choice
Quality
Price
Which of the following statements best describes the term primary market research?
Data collected first-hand for a specific purpose
Data already collected for a specific purpose
Data collected first-hand for a general purpose
Data already collected for a general purpose
What is the purpose of a business plan? (hint: choose 2 correct answers)
To document your financial activity during one year
Legal document to be filed with the SEC
States the purpose and vision of your company
States the amount of capital you need to run the company
What is a key negative impact of eCommerce
Job Losses
Cheaper Goods
More Choice of Goods
Shopping 24/7
What is the term for a shop that is both online and on the high street?
Click & Brick
Brick & Click
Brick & Brick
Click & Click
What is a key advantage of online shops
Shop 24/7
Wide Choices of Goods
Cheaper Prices
All other answers
Which of the following would you need to create an online shop
Digital Catalogue of products
Shop Front
Sales Assistants
A location in a prominent area
eCommerce is short for...
Email Commerce
Electronic Commerce
Essential Commerce
Ebay Commerce
What does the term eCommerce mean?
Buying goods and services over the internet
Buying Goods over the internet
Selling goods and services over the internet
Buying and Selling goods over the internet
Which of the following is not an advantage to customers when buying online
Compare prices between different sites
Buy from other countries
Goods take a few days to arrive
Shop 24/7
