During a team meeting Tom commented that his coworker's head covering was inappropriate for the workplace. The head covering is worn for religious reasons. Tom's comment displays lack of:

If a patient at your hospital expresses a religious viewpoint which you do not agree with, it would be most appropriate for you to

What is the basic goal and expectation of diversity awareness in the workplace?

A family asks to be seated at a different table in a restaurant than the one the hostess takes them to. What should the hostess do?

Once you have made a connection with a customer, you should next

An elderly woman with a cane is shopping at a busy grocery store and requests a motorized cart. Morgan explains to her that there are none available. Ten minutes later, as the elderly woman struggles to shop, a motorized cart becomes available. What should Morgan do in this situation?

Tommy is an employee at a local store. When he passes customers, Tommy smiles and says, "Good morning." This is an example of:

Jason is a cashier at the department store. A customer bought several glass items. While wrapping the glass, Jason breaks the tip off one of the statues. What is the BEST way to handle the situation?

Looking at your calendar, you notice there is a scheduling conflict with two potential customers. What should you do?

You are a new employee who receives an email asking for two volunteers to work 2-3 hours on the weekend to help finish the reorganization project in the store. What is the professional response?

During a recent meeting at the company where Sam works, employees were asked to come up with ideas that would help keep the company profitable and increase productivity. Sam volunteered an idea and several coworkers ridiculed it. As a co-worker, what should you do?

A new nurse is applying for a job at a local physician's office. What information should always be included with the initial application?

Randy notices Thomas, a coworker, is taking extra steps to complete a task. What should Randy do to increase productivity?

Combining multiple tasks at once (i.e., multitasking) is valued by most employers because it demonstrates

There is widespread use of texting and emailing at office meetings and professional conferences during presentations by speakers. What is the expectation from employers?

George works in a law firm that has a very conservative corporate culture. The BEST workplace attire for George would be:

Which of the following is NOT an example of demonstrating professionalism?

Joe's supervisor gives him a list of tasks to complete. How should Joel select the task he will complete first?

An employee completes tasks without direction from a manager. This BEST defines:

Jim is responsible for quickly training a new employee on the employee's first day. Which of the following is the BEST way to check for understanding?

Evan's business is growing and he needs to hire an office assistant. What should he do first?

If you encounter a conflict in ideas while working in a team, what is the best strategy to resolve it?

When a design team gets together to collaborate on product development, what is the PRIMARY role of the team leader?

What is the first step in planning a large project?

Mary always volunteers for extra assignments at work and also volunteers in the community. What is the MAIN skill Mary needs to meet her obligations?

Which of the following is unprofessional? A team member:

Why would unique ideas be allowed during the brainstorming phase of project planning?

Camden has been working with a team to create a sales presentation. On the day of the presentation, he is the only team member present. To show initiative, what should he do?

Vicky, a teacher, notices her co-worker is out for an emergency and there are no substitute plans. She quickly creates a lesson plan and makes copies before the students walk in. What is Vicky demonstrating?

Alysha's boss has to have emergency surgery and an important project is due shortly. Since her boss has given her a little information on the project and they can't afford to lose a day, Alysha gathers the team and gets the project done. Alysha has demonstrated:

Which of the following would be the ideal diplomatic solution to a situation?

A company's mission statement

What do organizations or employers fear about employees who are not aware of the larger vision of the company as a whole?

How is organizational structure essential in the workplace?

You recently received a phone call to set up a time for you to come in for an interview. As you prepare for the interview you research the company. What would help you understand the "big picture" of the company's structure and organization?

You own a communications company and have consistently lost money each of the three years you have been in business. The first step to take to improve the profitability of the company is:

During your performance review, your employer makes the statement, "you do an excellent job resolving customer issues; however, you have room for improvement when preparing paperwork." This is an example of:

Carlos was recently hired as a sales associate. In five years, he wants to be a supervisor. This is an example of a:

Karen is very career-driven. Every six months she looks at her career plan and evaluates it. Karen is beginning to get stressed and saying no to plans outside work. What should she do?

Why is it important to create a personal financial plan?

Personal advancement on the job requires that an employee stands out among peers. What is the best way a worker might achieve this goal?

Mason is a high school teacher and needs to renew his teaching license. The BEST way for Mason to stay current in his field is for him to

Which of the following is a reason a company would encourage lifelong learning in their employees?

You have heard rumors that your job may be taken over by automated processes and robotics. How should you react to help ensure your employment?

A new piece of machinery has been brought into your workplace to increase your productivity. Training has been difficult the machine is complex, and you are uncertain that this new equipment is worthwhile. What is the expectation?

A set of achievements, capabilities, and attributes that make an individual more likely to gain employment and to be successful in a chosen occupation is known as:

The main reason to continue education throughout your career is to:

You are newly hired and your boss asks you to write a report about the competition. You are unsure what to include, so you look up a previously filed report and rewrite the information into your report. What other steps will you need to make your report credible?

Which of the following makes a source credible?

In order to know if she can trust a resource, Samantha utilizes six criteria (authority, accuracy, objectivity, currency, coverage, and appearance) to ____ the credibility of a website.

Professional letters to important clients should always include:

Which of the following word combinations may be correctly inserted into this sentence: Mr. Jones is trying ___decide which ___ employees to send ___ the conference

If your resume contains typographical errors, potential employers might assume you lack:

You have found two news stories that say opposite things. Which should you believe?

An employee has been tasked with writing a report about the employer's competitors. Which resource would be best to locate information about the competitors?

Tim receives an email at work containing an attachment. What is the first thing Tim should do?

Lana needs to deliver the credit card information for her customers to another department. Which is the most secure and efficient method to deliver the information?

The process by which your login credentials are verified when logging onto a network is:

What is the BEST indicator that you are receiving a fraudulent email?

The definition of software is, "A set of steps to make something work." Which of the following is the term used for software to make a computer work?

__ refers to the physical components of parts of a computer or device.

As a company, the best reason for purchasing new technology, equipment, or software is to:

Which computer application would be the BEST to sort numerical data?

You have been asked by an engineering firm to recommend a new printer. In order to make a recommendation, what should you do FIRST?

The best way for a sales team to use 3D or virtual reality technology during a sales meeting is to:

Which of the following communication methods does NOT require both participants to be online at the same time?

When considering a technology, tool, or machine to be used in an industry, which of the following is the MOST important consideration?

Ayanna was provided a laptop at her new sales job. She was told to store all her data in the "cloud." Why is this the BEST location for Ayanna to store her sales data?

The process of storing, naming, sorting, and handling computer files is known as:

Tom's internet marketing company website routinely goes offline due to high traffic. How might Tom resolve this problem?

Jeff works 35 hours a week and earns $7.50/hr. He has been asked to work 8 hours overtime. His overtime rate is 1.5 times his regular pay. What is his expected gross pay this week?

John measures 78 inches. How tall is he in feet (') and inches (")?

Edgar is being trained at a local shoe department store in a nearby mall. His boss asked him to determine the mean salaries within the shoe department based on a chart Edgar is given. The annual salaries are: $60,000, $13,000, $25,000, $40,000. What is the mean of these salaries?

Travis worked 20 hours on his part-time job and 40 hours on his full-time job. If Travis makes $10/hour on his part-time job and $7.25/hour on his full-time job, how much gross per week total does he make?

Gas is $2.93 per gallon and you fill up your tank with 17.09 gallons. How much is the total?

The high school has 1,500 students and 2/3 of the students are girls. How many girls attend the school?

How many 12"x12" carpet squares will it take to carpet your 10'x12' office?

A customer buys 10 items at $1.00 per item from the Dollar Store with 5% tax. How much change should the customer receive from a $20.00 bill?

Bill is using a grinder and proceeding slower than he would like because the safety guard keeps getting in the way. To finish the work, he should:

Why do employees prioritize safety over productivity and profits?

You work for a company that is focused on production and meeting a quota (i.e. total produced over a period of time). You have discovered a shortcut to make you job faster but it does not follow standard operating procedures for the process. Which is the BEST reason for following the standard operating procedures?

Cassie has cut her finger on a sharp knife while preparing sandwiches at the sub shop. The cut is minor and the bleeding stopped almost immediately. She should:

One of the results of being overly tired on the job is that:

Which of the following is an observable action of a co-worker who might be on the path to committing a violent act?

A construction worker was seriously injured when he fell from the skylight in an office building. Which federal department will investigate?

Pete notices some coworkers who are violating company safety rules. What should he do first?

Which of the following is the MOST helpful in the event of a workplace accident in which equipment is damaged?