WorksheetsCOUNTER EXAM
Total questions: 16
Worksheet time: 15mins
WHAT IS TAT?
(a)
WHAT IS POS?
(a)
STARTS WHEN THE GUEST REACHES THE COUNTER AND ENDS WHEN THE GUEST RECEIVES ALL THE ITEMS ORDERED, WHAT IS THIS?
(a)
WHAT IS THE 7 KEY STEPS?
SMILE AND GREET THE GUEST
TAKE THE ORDER, DO SUGGESTIVE SELLING, CALL OUT THE ORDER
PUNCH THE ORDER
STATE AMOUNT OF PURCHASE
RECEIVE THE PAYMENT AND GIVE CHANGE, IF ANY
ASSEMBLE THE ORDER
PRESENT THE PAYMENT
THANK THE CUSTOMER AND ASK FOR REPEAT BUSINESS
SMILE AND GREET THE GUEST
TAKE THE ORDER, DO SUGGESTIVE SELLING, CALL OUT THE ORDER
PUNCH THE ORDER
STATE AMOUNT OF PURCHASE
RECEIVE THE PAYMENT AND DO NOT GIVE CHANGE
ASSEMBLE THE ORDER
PRESENT THE ORDER
THANK THE CUSTOMER AND ASK FOR REPEAT BUSINESS
SMILE AND GREET THE GUEST
TAKE THE ORDER, DO SUGGESTIVE SELLING, CALL OUT THE ORDER
PUNCH THE ORDER
STATE AMOUNT OF PURCHASE
RECEIVE THE PAYMENT AND GIVE CHANGE, IF ANY
ASSEMBLE THE ORDER
PRESENT THE ORDER
THANK THE CUSTOMER AND ASK FOR REPEAT BUSINESS
SMILE AND GREET THE GUEST
TAKE THE ORDER, DO SUGGESTIVE SELLING, CALL OUT THE ORDER
PUNCH THE ORDER
STATE AMOUNT OF PURCHASE
RECEIVE THE PAYMENT AND GIVE CHANGE, IF ANY
ASSEMBLE THE ORDER
PRESENT THE ORDER
DO NOT THANK THE CUSTOMER AND ASK FOR REPEAT BUSINESS
WHAT IS OPA?
ORDER PAYMENT, PRESENT, ASSEMBLE TO ORDER
ORDER TAKING, PAYMENT, ASSEMBLY TO DISPATCH
OUTSIDE ORDER, PRESENT THE ORDER, ASSEMBLE TO ORDER
OOT, PAYMENT, ASSEMBLE TO PRESENT
WHAT IS THE COUNTER TAT?
(a)
WHAT IS THE LAST PRODUCT WE ARE GOING TO ASSEMBLE?
(a)
HOW MANY NAPKIN IN 1 MEAL?
(a)
ORDER TAKING CONSIST OF HOW MANY SECONDS?
(a)
OOT STANDS FOR?
(a)
WHAT IS THE STEP NUMBER 1 IN CLOSING PROCEDURE?
(a)
WHAT IS THE STEP NUMBER 3 IN OPENING PROCEDURES?
(a)
SMILE AT THE GUEST WHEN HE/SHE IS (a) METERS AWAY FROM THE COUNTER.
WHAT IS THE HOLDING TIME OF SWEET PIES?
(a)
WHAT IS THE SERVING PORTIONED WEIGHT OF REGULAR FRIES?
60 GRAMS +- 5 GRAMS
65 GRAMS +- 10 GRAMS
50 GRAMS +- 10 GRAMS
70 GRAMS +- 5 GRAMS
WHAT IS THE HOLDING TIME OF FRIES?
1 HOUR
30 MINUTES
15 MINUTES
10 MINUTES
