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WorksheetsOperations Management
Total questions: 100
Worksheet time: 17mins
Who is known as the father of TQM (Total Quality Management)?
Joseph Juran
Philip Crosby
Edward Deming
Kaoru Ishikawa
Which quality management guru introduced the concept of the Plan-Do-Check-Act (PDCA) cycle?
Joseph Juran
Philip Crosby
Edward Deming
Kaoru Ishikawa
Who is known for the concept of the 'Cost of Quality'?
Joseph Juran
Philip Crosby
Edward Deming
Kaoru Ishikawa
Which of the following is a principle of TQM?
Decisions made by top executives only
Continuous improvement
Product-centered system
Customer-focus
Company M has short-term goals like achieving the predicted quarterly profit. Company N has long-term goals like achieving sustained customer satisfaction. What can you infer about the management culture?
Company M and Company N follows TQM
Company M follows traditional management, Company N follows TQM
Company N follows traditional management, Company M follows TQM
Company M and Company N follows traditional management
What is the primary focus of Total Quality Management (TQM)?
Cost reduction
Employee training
Continuous improvement
Market expansion
Which one of the following is NOT true about projects?
Projects can be influenced by factors external to the organization.
Projects follow the same process for all the activities on a daily basis.
Projects have a definite start and end time.
Projects target to create a unique product, service, or process for the organization and stakeholders.
Which process involves developing an approximation of the costs of resources needed to complete a project?
finalizing the cost baseline
determining the budget
estimating costs
controlling costs
Who is known for the concept of the 'Six Sigma' methodology?
Joseph Juran
Philip Crosby
Edward Deming
Jack Welch
What is the key principle of Lean Management?
Elimination of waste
Maximizing profits
Centralized decision-making
Employee turnover
Which quality management tool is used to identify the most important causes contributing to a problem?
Pareto Chart
Scatter Diagram
Control Chart
Flowchart
PROJECT IS ALWAYS...
Unique
Interesting
Dynamic
Extraordinary
SUCCESSFUL PROJECTS ARE
Lasting forever
Completed on-time
Flexible
Independent of all variables
The sooner you identify the _____the sooner you can eliminate negative developments
Advantages
Risk
Goals
Topics
What are the Five Project Management Process Groups in order?
Initiating, Planning, Monitoring & Controlling, Executing, and Closing.
Initiating, Monitoring & controlling, Planning, Executing, and Closing
Initiating, Executing, Planning, Monitoring & controlling, and Closing
Initiating, Planning, Executing, Monitoring & controlling and Closing
As a Project Manager you finalize the list of Stakeholders, Which Process Group you are working in?
Executing
Monitoring & controlling
Initiating
Planning
You are working on a large project which has several smaller projects and programs within it. This is:
List of Projects
Portfolio
Project Life Cycle
Programming
Project risk is caused by an uncertain event that
has always negative consequences
has both positive and negative consequences
will occur
has occurred
The two main axes of a risk are:
Consequences * dependencies
Probability * good luck
Probability * cost
Probability * impact
_______is the ratio of earned value to planned value; can be used to estimate the projected time to complete a project.
Schedule Variance (SV)
Life Cycle Costing
Schedule Performance Index (SPI)
Indirect Costs
the ratio of outputs to inputs during production
production
level of production
productivity
producing output at the highest ratio of output to input
effectiveness
efficiency
labor intensive
capital intensive
involving a high quantity of capital equipment compared with about input
effectiveness
efficiency
labor intensive
capital intensive
Operations planning decisions are influenced by
technology
market demand
skills of the labor
availability of resources
the use of computer programs to control machine tools and related machinery in manufacturing of products.
CAD
CAM
advanced technology
automation
producing a one-off item specially designed for the customer
mass customization
flow production
batch production
job production
An advantage of batch production
high level of worker motivation
some flexibility in design of product in each batch
low unit costs due to constant working machine and high labour productivity
ability to undertake specialist projects or jobs
A disadvantage of flow production
high unit production costs
high levels of stocks at each production stage
expensive to set up flow-line machinery
wide range of tools needed
What is the capital of France?
Continuous interaction
Continuous improvement
Continuous communication
Which of these is a common measure of labor productivity?
Output scrap rate
Profit margin
Quality assurance level
Output per worker per day
Operations management _________________.
involve in obtaining funds and tracking the finance performing
is the set of activities that transform inputs into outputs
creates demand and gets customers
involve the management of employees from recruitment to retirement
In FSN Analysis, S Stands For
Speed Moving
Slow Moving
Store Moving
Several Moving
Macro factors of Material Management is
Lead Time
Inventory Levels
Government Policy
Communication
Which of the Following is the Forecasting technique?
ABC Analysis
Simple Moving Average
PERT
Inventory Control Technique
In ABC Analysis, Items are classified based on
Consumption/ usage value
Availability of the resource
Value of the item in store
Cost of the item
Procurement is one of the several supply functions involved in
Supply Chain
Logistics
Purchasing
Inventory
In ABC Analysis, C Class items have Consumption Value of what percentage?
10%
20%
70%
30%
Which of the following situations can be described as automation?
A vacuum cleaner that can clean an airport terminal by itself
A machine that automatically flips burger patties at a fast food restaurant
A robotic arm that can paint a bike fuel tank
All of the above
Which of these is an example of mechanisation?
Digging a ditch using a JCB earth mover
An ATM
Autopilot on an airplane
Counting paper ballots in an election by hand
Which of these is not a type of Automation?
Numerically Controlled Machines (NCs)
Industrial Robots
Just In Time Systems (JIT)
Computer Aided Manufacturing (CAM)
Operations Management is a _________ process:
Translation
Transformation
Transaction
Transition
Which of these would an operations manager not be responsible for?:
Safety and maintenance
Sales and marketing
Selecting suppliers
Recruiting employees
Which of these statements accurately captures a current trend in operations?
Cost competition is more important than any other basis for competition
There is increased focus on local markets and local competition.
Products and services are designed more quickly and by teams.
Jobs are increasingly specialized as workers focus on basic assembly tasks
Productivity increases when :
Outputs decrease while inputs remain the same.
Inputs and outputs increase proportionately.
Inputs decrease while outputs remain the same.
Inputs increase while outputs remain the same.
The dominant operation for a bank is:
Processing complaints
Processing materials
Processing information
Processing customers
What was the significant contribution of Elton Mayo in 1927?
Economic lot sizes for inventory control
Motion study of jobs
Human relations; the Hawthorne studies
Statistical inference applied to product quality
Who are some contributors to the quality and productivity applications from Japan in the 1980s?
Adam Smith and Eli Whitney
W.E. Deming and J. Juran
John Mauchlly and J.P. Eckert
A. Charnes and W.W. Cooper
What marked the shift to operations management in the 1970s?
Emphasis on analysis in management practices
Broader scope, including service organizations
Introduction of computer applications
Economic efficiency focus
What marked the change from 'production' to 'operations' management?
Emphasis on synthesis in management
Inclusion of marketing strategies
Broader scope, including service organizations
Introduction of computer applications
What characterizes manufacturing operations?
Intangible outputs, immediate consumption, and high customer participation
Tangible outputs, immediate consumption, and low customer participation
Tangible outputs, consumption over time, and low customer contact
Intangible outputs, consumption over time, and high customer participation
What is the primary distinction between manufacturing operations and service operations?
Tangible/Intangible nature of output
Consumption of output
Nature of work (job)
Measurement of performance
Who is credited with the idea of dividing work into smaller tasks to boost efficiency in the 18th century?
Eli Whitney
Charles Babbage
Adam Smith
Frederick W. Taylor
In Batch Production, when is a change of setup required for processing the next batch?
After every batch
Never
At regular intervals
When sales are high
What characterizes Mass Production?
Irregular flow of materials
Low volume of products
Continuous and standardized production
Higher set-up costs
Strategic planning is....
Long term planning
Short term planning
General planning
Seasonal planning
Which is NOT a part of Porters 5 forces?
Bargaining power of Suppliers
Threat of New entrants
Bargaining power of customers
Financial threat
Which is the FIRST step in the strategic Management process?
Monitoring and evaluating strategies
Developing the vision and mission
Strategy formulation
Goals and Objectives
In the BCG matrix , which of the following the strategy is sell off (divest)?
Star
Cow
Question mark
Dog
What does the "S" stand for in PESTLE?
Support
Short term
Social
Subsidiary
The internal business environment consists of...
factors that directly impact the organisation
factors that influence the operations of the business
factors that influence the wider environment in which the business operates
Which of the following SWOT elements are external factors for a business?
Strengths and Weaknesses
Strengths and Opportunities
Opportunities and Threats
Weaknesses and Threats
An organisation carrying out its value chain activities at a cost lower than its competitors will enable the organisation to achieve:
Differentiation Strategy
Focus Strategy
Hybrid Strategy
Cost Leadership Strategy
The fundamental purpose for the existence of any organization is described by its
policies
mission
procedures
strategy
The fundamental purpose of an organization’s mission statement is to
create a good human relations climate in the organization
define the operational structure of the organization
define the organization’s purpose in society
generate good public relations for the organization
Competitive advantage can best be described as
increased efficiency.
what sets an organization apart.
a strength of the organization
intangible resources.
The primary focus of strategic management is:
strategic analysis
the total organisation
strategy formulation
strategy implementation.
Which of the following are the Competitive Priorities of OM?
Cost, Quality, Delivery, Flexibility, Service
Strategic Planning, Tactical Planning, Operational Planning and Control
Input, Transfomation, Outputs, Control
None of the Above
What does capacity refer to in an organization?
The state in which all equipment and processes are optimized
The adoption of new technologies to automate processes
The rate at which a machine can produce a product
The restructuring of the organization to improve communication
How can capacity be measured?
The percentage of products that do not meet the required quality standards
The introduction of new or improved processes to streamline operations
The rate at which a machine can produce a product
The time when a machine or process is not in operation
What is involved in forecasting demand?
The adoption of new technologies to automate processes
The restructuring of the organization to improve communication
Predicting the future demand for a product based on historical data
The introduction of new or improved processes to streamline operations
What does innovation in operations management refer to?
The adoption of new technologies to automate processes
The introduction of new ideas, processes, or technologies to improve efficiency
The rate at which a machine can produce a product
The restructuring of the organization to improve communication
Layout designs are compared basis on
Material cost
Location cost
Material handling cost
Rent cost
Automobile Manufacturing is having the
Process Layout
Fixed position Layout
Product Layout
Group Technology Layout
The decision on location of plant and facilities involve
Tangible cost
Intangible cost
Tangible and Intangible cost
None of the above
Inventory is critical and required because
For normal consumption
For lead time of procurement
For balance fluctuations in demand
All of the above
Purchase order generation is part of
Inventory Order Cost
Inventory Carrying Cost
Both carrying cost and order cost
None
If order quantity is less then cost of order is
Low
High
Medium
zero
If order quantity is more then cost of inventory carrying is
High
Low
Minimum
Zero
Economic order quantity is the optimal value of order size and it's calculated when total cost of inventory
Maximum
Minimum
Zero
None of the above
Seasonal inventory is maintained
To meet fluctuations in demand
To plan and control multi-stage production process
due to lead-time in transport and receipt of material
None
´The ___________ is the predominant activity of a production system.
Conversion process
Input
Output
System
Ability to quickly change production to other products/services
Service
Flexibility
Responsiveness
Speed
´Hospitals use available beds per month is an example for _______method of measuring capacity.
Capacity cushion
Capacity utilization
Input rate method
Output rate method
The 4Ms does not include___________.
Men
Machine
Message
Machinery
Which performance objective does IKEA focus on most?
Flexibility
Speed
Quality
Cost
What are the input resources to any transformation process?
Staff, facilities, materials, information and customers.
People and machines.
Processes, people and parts
Information, materials and customers.
It is the ongoing process of building and sustaining relationships by assessing, anticipating, and fulfilling stated and implied need.
Quality Management System
Quality
Total Quality Management
Traditional Approach
