An administrator is using the Dev Console Log Inspector to troubleshoot a Process Builder.

What event type should the administrator look for in the event column?

An administrator is trying to deploy a change set from a newly upgraded sandbox source org with new features

to a destination sandbox org on a previous release. Some metadata in the change set cannot be deployed

because they've changed between releases.

What should the administrator do to deploy the changes to a sandbox?

Ursa Major Solar customer records have a lot of fields and Lightning components to give users a variety of

information and available functions. Recently,usrrs have noted that their pages take a long time to load and it's

starting to negatively impact their experience.

What should the administrator do to help diagnose where improvements can be made?

An administrator has found a free app on the AppExchanged and would like to install it.

Which three items should the administrator take to consideration before installed he managed package?

Choose 3 answers

An administrator created two record typeson the Account object: Internal Customers and External Customers.

A custom profile called Sales has the External Customers record type assigned. The sharing rules for Accounts

arm set to Public Read Only. On occasion. Sales users notice that an Account record has the wrong record type

assigned. The administratorhas created a screen flow that will change the record type on the user's behalf.

What will happen to the Sales user's record access after running this flow?

A sales user is assigned to a permission set group that gives them Modify All access to

Accounts.

An administrator assigns the same user to a muting permission set that mutes Deletes access on

Account.

What level of access will the sales user have on the Account object?

At Ursa Major Solar, several different planetary teams handle leads depending on which planet the lead is

coming from. While most of the teams only need a few fields filled out to work the lead, the Jupiter team

requires additional information to be filled out, such as which moonthe lead is coming from. The administrator

needs to automate which team is allocated the lead record based on the planet and ensure that every team has

all of the information they need.

Which two features will satisfy these requirements?

Cloud Kicks users report receiving an "Apex CPU time limit exceeded" error message when attempting to close certain opportunity records. This does not occur on every opportunity record change or for every user.

What is the recommended method forthe administrator to identify the cause?

At Ursa Major Solar, there is an account owner by a user with the role of Galaxy manager. Two users with the same profile are both assigned to the sub-role, Galaxy Subordinate. However, only one can access the account.

What is the reason only one user can see the account record?

AW Computing has implemented the Contacts to Multiple Accounts functionality. Users should be able to distinguish between contacts and related contacts.

What should the administrator do to configure the account page layout?

d Kicks (CK) has deployed several new custom apps that use Lightning Web components. The

administrator is now concerned that they may need to make some adjustments to CK’s org to make it more

secure.

Which tools should the administrator use to expose possible security risks within a Lightning web component?

When should an administrator apply a permission set to a user or group of users versus configuring the user’s profile with the necessary access?

A previous consultant helped Universal Containers automate many of its business processes. The administrator

changed the email address on the consultant's user recordand deactivated it. The consultant called to say they

continue to get email messages from failed flows and processes.

What steps should the administrator performto stop the fault messages from going to the consultant?

The Service team at Cloud Kicks needs a way to show the current status from the Account on the Case. This value should be on the page and is used in validation rules.

What should the administrator recommend to solve this?

An administrator recently Implemented multi-factor authentication (MFA) with a standard security level selectee. They are receiving cases that users are unable to log in.

What should me administrator do to troubleshoot?

Cloud Kicks (CK) has a filed called Shoe Type Preference, CK,s product team wants to see a report that groups specific picklist values together into the one of two lists.

What functionality should the administrator use to fulfill the team’s request?

The AW Computing administrator team does significant amounts of work around process automation and

ensuring data integrity. When an administrator created a new validation rule in production, the development

team complained that their deployment to production failed.

What should be implemented to prevent this conflict from happening?

A user at Cloud Kicks has informed the administrator that they are unable to log in to Salesforce via

multi-factor authentication.

Which two area should the administrator review to understand potential root causes?

A developer is getting errors for Production deployment. The test deployment in the Full sandbox, which included a local test run, was successful. The Full sandbox was last refreshed 2 weeks ago.

Where should the administrator check to see what was recently changed?

An administrator at Universal Containers has been asked by the compliance team to understand end track

various sensitivity levels for its data In Salesforce. The administrator has enabled Data Classification end

configured appropriate sensitivity levels. The compliance team would Ike a report showing field level

sensitivity and classification.

What should the administrator recommend?

A sales rep at Ursa Major Solar reafized that the wrong price book was selected for anopportunity.

How can the sales rep change the price book on the opportunity?

An administrator has created a flow that sends platform events whenever an opportunity is updated. An Apex

developer has been tasked to write code that listens for these events. When reviewing the debug logs for a

user, the developer can see that the flow ran, but the debug Information is missing.

What should the administrator recommend to assist with debugging?

What should theadministrator consider before enabling Person Accounts?

The sales department has asked to limit access to the Amount field on the Opportunity to only tnose users. In

the sales department and on the executtve team, Northern Trail Outfitters uses six custom profiles including

Sales User. Marketing user, call Center user. Executive User Sales Manager user, ana call Center Manager

user. Field level access is removed from three or the profiles In the sandbox.

What action should an administrator take to make sure this change is in production?

The accounting team at Universal Containers is looking to roll out two new custom objects: a parent Invoice object and a child Payment object. Whenever a Payment record is created, the Invoice object should be updated to reflect the current outstanding value of the Invoice.

What should the administrator do to build this functionality?

AW Computing has a new requirement from its security team where audit information relating to an account

must be recorded in a new custom object called Audit. Audit records need to be preserved for 10 years and

only accessible by the audit team.

What relationship should be used to relate the Audit object to the Account object?

DreamHouse Realty manages Its accounts and contacts In Salesforce using a B2C account model. The

business has requested that third-party loan advisors be tracked in Salesforce along with the customers they work with.

Hour should the administrator track third-party financial advisors and the customers they work with?

Dreamhouse Realty recently learned that the major listing service it utilizes can accept messagesto a specific

endpoint. The realtors want to utilize this to be able to quickly update the listing price on properties after it has

been approved.

What automation tool should the administrator configure?

An administrator wants to determine if brute-force password attacks are being used against the org. Abrute-force attack is when multiple password combinations are attempted in a short time period.

Where should the administrator look for more information?

An administrator needs to Import a large amount of historical data (more than 100,000 records) from another system.

How should the administrator import the data?

Soles reps at AW Computing hove asked the Administrator to help them close deals faster on the Salesforce

mobile app when they're in the new. They want to be able to quickly close an opportunity and have keyfields,

like status, pre populated to Closed Won.

What should an administrator create to achieve this?

An administrator is receiving cases that users are getting logged out of Salesforce without notice.

What should the administrator do to address this issue?

Which two ways can an administrator review the page performance for a Lightning record page?

Choose 2 answers

DUPE Person accounts were recently activated at Cloud Kicks.

There are three record types for accounts:

• B2B customer

• B2C Customer

• External Partner

There are two record types for leads:

• B2B Lead

• B2CLead

The test team finds that when the Convert button is clicked on a B2C Lead record, only the B2B Customer and

External Partner account record types are available choices on the Conversion Layout.

What should the administrator do to correct this issue?

When configuring a change set, which two practices should an administrator adhere to in order to ensure a successful deployment to production?

Choose 2 answers

Cloud Kicks uses a Review junction object to track product reviews by account. the Review object has a

Master-Detail relationship to Account and a Master-Detail relationship to a customer Product object. A user accidentally deleted the Account, Product, and related Review records.

How should the deleted Review records be restored?

Cloud Kicks uses a dashboard with multiple components based on Account, Case, and Opportunity reports.

The system administrator adds a dashboard filteron Account Owner. When filtering the dashboard by Account

Owner, records are now missing from several Opportunity components.

What is the recommended way for the system administrator to resolve this issue?

An administrator need abusiness process automated, but only for certain user and profiles. The administrator

will need to frequently update which users and profiles will use the process. After evaluating the declarative

options, it was determined that this functionality must bedone via an Apex trigger.

What software requirement should the administrator request so that process execution can be declaratively

controlled?

What would prevent a user from syncing a quote with an opportunity?

Support staff at Cloud Kicks work on multiple accounts and opportunities at the same time, Currently, they are

switching between browser tabs, which is tedious and confusing. Support managers put in a request for a better agent experience.

What should an administrator recommend?

An administrator needs to create a junction object called Account Region to link the standard Account object with a custom object called Region.

Once the junction object is created, what arethe next two steps the administrator should take?

Choose 2 answers

Cloud Kicks (CK) has introduced its new Alpha Shoe line. Customers create cases from CK's website.

Managers receive a report of all cases created last week. Managers would like a way to easily see in the report if the customer refers to the new shoe line in the case subject.

How should the system administrator modify thr report meet this request?

DreamHouse Realty wants better insights into potential revenue in the next quarter and is considering using Collaborative Forecasts.

What should the administrator consider when setting up Collaborative Forecasts?

The administrator at Cloud Kicks has been requested to provide access to theLeads object to a contractor. The contractor currently has a profile that has access to a project management app within Salesforce. The contractor should only have View access to all of the Lead records.

What should the administrator handle this request?

Ursa Major Solar has a junction object that connects Docs with Solar Panels. Theadministrator needs users to

be able to see all the solar panels that a Dot is related to. Users already have access to the Bot and the Junction,

but not the Solar Panel object.

What access docs the user need to be able to see the solar panel records?

Cloud Kicks wants its sales reps to always use the same full zip code format with a hyphen where applicable.

What should the administrator implement to help ensure consistent formatting?

The sale VP notices several sales reps generating a contract too early in the sales stage. The help correct this Behavior, the has requested the Create Contract button only be available when the opportunity reach… negotiation stage.

How should the administrator meet this requirement?

Cloud Kicks (CK) has an email parsing tool. CK wants to ensure that when certain field are updated, the Case Owner is notified by email.

What should the administrator use to email the Case Owner?

AW Computers has created a custom field called Government ID on a custom object. Most users with a

custom Sales profile should be unable to access this field. A select group of Sales users called the Institutional

Team should be able to access the Government ID field via reports.

How should an administrator accommodate this request?

A user at Universal Containers wants to load records Into a custom object named Location from a .csv file.

While using Data Loader, they cannot find theLocation object.

What are two reasons this is happening?

Choose 2 answers

The administrator at Cloud Kicks noticed that a before trigger, which handles saving the original version of a record to an external database, fails. However, a flow configured for fast field updates runs successfully.

How should the administrator advise the developer?

Users at AW Computing use a custom object to manage order*. All profiles share a single page layout.

Customer Service and Sales users express frustration overseeing actions that-do not always apply to their

situation on the page layout.

What should an administrator recommend?

The administrator at Cloud Kicks is troubleshooting an issue one user Is having with a flow. They have decided to add a debug logto that user.

What debug log category should be used?

An administrator is planning he release process for the year. The team will be using change sets to process deployment to production.

Which three best practices should be considered?

DreamHouse Realty has a rental team and a real estate team. The two teams have different safes processes and capture different client information on their opportunities.

How should an administrator extend the Opportunity object to meet the teams' different needs?

A new administrator at Cloud Kicks has reported that they are unable to use outboundchange sets as requested.

What permission should be reviewed to determine if it is missing from the administrator user or profile?

Ursa Major Solar has a global customer base. Recent issues with customs have greatly delayed shipping to

Canadian customers. While the Country field is already on the page layout, the sales team wants Canadian

customers highlighted as a potential challenge for fulfillment until the shipping issue is resolved.

How should the administrator solve this issue?

DreamHouse Realty (DR) wants to ensure that its data is protected. There have been several recent attempts to

phish employees.

What should DR do to help ensure that the user that is logged in is the right user when the running user is

trying to view reports and dashboards?

The administrator at AW Computing has received an email for a system error indicating that their organization

has reached is hourly limit processing workflow time triggers.

Which two processes should the administrator review?

Choose 2 answers

A request was made to import a spreadsheet of new Campaign Members. He system administrator started Data

import Wizard but the Campaign Members object was unavailable as a choice. What is causing as a choice.

What is causing this occur?

Dream house Realty has created a custom object to track its Open Houses with a master-detail relationship up

to a custom object for Properties. Agents need to quickly calculate the number of Open House records in a

status or Pending so they can see the value from the Property record.

What feature should the administrator implement?

Sales management wants a small subset of users with different profiles and roles to be able to

view all data for compliance purposes.

How can an administrator meet this requirement?

AW Computing has a private sharing model for Its accounts, but a sales rep occasionally needs ass/stance

from an engineer.

What feature should be used to grant the engineer access to the necessary account, while

maintaining the company's data security?

A user accidentally created a duplicate opportunity and is unable to delete the duplicate record.

What should an administrator do to troubleshoot this issue?

At Ursa Major Solar,there is a custom object called Galaxy. The sales director wants users to only see certain field market.

What Lightning Component will satisfy this requirement?

An administrator created and activated several record-triggered flows that are configured to run before the record is saved on the same object.

What should the administrator consider about the orderof execution for flows?

AW Computing organizes Its sales regions as East, Central, and West. Each region has sales reps, a sales

director, and sales operations members. The organization-wide default for all objects is set to Private.

Members of the operations team for the East region need access to all the accounts and opportunities in the

region.

How should the administrator configure this requirement?

The finance director at Cloud Kicks asks the administrator for an exception report that shows all B2C accounts that are missing the credit card number. The credit card number is a classic encrypted field.

What action should the administrator take to meet this requirement?

An administrator created a new custom object. When trying to upload new records to the custom object using Date Loader, they are unable to see the new custom object in the list of available objects.

What should the administrator do to resolve the issue?

Cloud Kicks has been trackinghow many participants wear the company's shoes in each marathon. The them as well as a Roll-up Summary field on the Races object to show the count ofrunners in each race.

Requirements have changed, and the administrator wants to delete the Master-detail Relationship field without

deleting the Runners records.

What action should an administrator take before the Relationship field can be deleted?

Cloud Kicks (CK) has a backup team of employees that helps short-staffed departments. These users could be

working with sales one day and service the next. CK is implementing new Lightning record pages for each

department so that they view records In a way that makes sense for each department.

How should the administrator ensure this Is configured correctly?

AW Computers has enabled the feature for Contact to multiple Accounts. A rep is trying to

remove the primary Account from a Contact but is unable to do so. The administrator has already

updated the page layout to no longer require an Account.

What could be the issue?

The administrator at Ursa Major Solar has set up IT policies for all user passwords to be a minimum length of

3 characters and have an expiration period of 90 days. The security team recently decided that administrators

of any systemshould have a 15-character minimum password with a 30-day expiration period.

Where should the administrator make this change?

Administrator has been tasked with creating a new custom field on the Account object called Government Der.

The compliance department has determined that this field contains sensitive Information and needs to be

encrypted using Classic Encryption.

How will this impact users when reading, editing, or reporting on Accounts?

The salts team at Universal Containers has asked the administrator to build functionality to automatically

updatethe account checkbox field 'Opportunity Created' to checked when at least one related opportunity has

been created.

What feature should the administrator use to build this functionality?

How should an administrator ensure the appropriate number of digits are entered Into the custom encrypted field created to capture credit card numbers on the Opportunity object?

An administrator at Universal Containers has been asked to configure product schedules.

What should the administrator consider before enabling this feature?

Northern Trail Outfitters (NTO) has a private sharing model for records containing a customer's credit

Information. These records should be visible to a sales rep's manager but hidden from their colleagues.

How should an administrator adjust NTO's sharing model to ensure the correct amount of confidentiality?

An administrator is asked to create a report to calculate the year-over—year changed in the dollar amount of a

company’s opportunities.

What reportingtool should be used to complete this request?

Ursa Major Solar allows its scientists to log new stars as they find them, but on occasion, they log the same

star by mistake. The administrator wants scientists to benotified when a record is deleted and by whom, and to

maintain their own discovery information.

What automation solution should be used to send the notification?

After setting up field history tracking on the Account object, the administrator for AW Computing wants to retrieve the field history data for analysis.

How should the administrator acquire this data?

The Cloud Kicks administrator wants to open up opportunity sharing to directors who oversee regional

managers so they can access records to assist regional managers.

What sharing mechanism should be used?

A user is getting an error when attempting to merge two accounts. Theadministrator checks the

profile to see the user has Read/Write permission on Accounts and is the owner of both records.

What is preventing the user from completing the merge?

The Cloud Kicks security team has seen an increase in unattended device attacks, where hackers can view

sensitive information when users leave devices unlocked in public settings. The security team wants to ensure

Salesforce data cannot be viewed after 10 minutes of inactivity.

What is the recommended security setting to configure?

The operations team at Ursa Major Solar (UMS) currently tracks installations using a spreadsheet. The

information captured includes customer name, address, purchase and installation dates, configuration specs,

and additional installer instructions. UMS's CEO would like to utilize Salesforce to track this information

instead.

Which action should the administrator take to meet this requirement?

The administrator at Cloud Kicks built a flow in a sandbox. After testing andvalidating the flow, the

administrator plant to promote the flow to the production environment with a change set.

Which three considerations should the administrator be aware of when moving flows with a change sat?

Choose 3 answers

Ursa Major Solar has a training sandbox with 160MB of test data that needs to be refreshed every other day.

Which two sandboxes should be used in this instance?

Choose 2 answers

A user started to work remotely. They are having an Issue logging in.

What could be the issue?

An administrator is creating a custom Opportunity record page for Sales users for new logo opportunities. They need to control what fields display on the record when a sales user is viewing the opportunity.

Where should theadministrator edit what fields display in the details of the record page?

An administrator at Cloud kicks recently built a screen flow in a sandbox that creates a case and follow-up

task. When theflow runs in the sandbox, it works just as expected. When tested in production, the flow errors

when creating the records.

Choose 2 answers

Which two tools should an administrator use to required data to be entered in a field and improve data quality on a record in Salesrorce?

Choose 2 answers

AW Computing has several service plans it offers with its laptops. Management wants the sales team to focus

on bringing in new business and to have the creation of the renewal opportunity for the service plans happen

automatically.

What approach should the administrator take to automate the renewal process7

The administrator at Cloud Kicks needs to import a batch of person accounts into Salesforce.

What tool should the administrator use?

Users at UrsaMajor Solar want to create complex dashboards with supporting charts based on data to come from a variety of sources, some of which live on the Internal company shared drives.

Which product should the administrator recommend to meet the users' needs?

A sales rep at Ursa Major Solar was assigned to arole under their manager and is the record owner of several opportunities; however, the sales rep is missing from the manager's forecast.

What should the administrator review to solve this issue?

The sales agents at DreamHouse Realty have a profile that allows them to import records for a custom object

called House. The agents only need to make imports occasionally and typically Import around 100 new

records at a time.

What tool should the agents use to upload records?

Ursa Major Solar (UMS) wants to improve Its customers’ ability to searchfor knowledge articles. UMS has already created categories for articles.

Which two additional chances should be made to improve search capabilities?

The Cloud Kicks online Lead Intake form was recently updated to allow for new choices on some older

picklist fields. The leads are all being created properly in Salesforce, but reps are getting errorsas they try to

work the leads.

What tool should the administrator use to evaluate what is causing the errors?

Cloud Kicks has two record-triggered flows on the same object. One flow creates a child record when criteria

are met. The second record-triggered flow is based on criteria to check if the child record exists and updates a

field. The field on the child record that needs to be updated Is still null after the second record trigger.

What should the administrator do to resolve this issue?

The administrator at Cloud Kicks has been asked to delete a large number of quote line items. The/ receive a

.csv fife with the record IDs to be deleted. The administrator uses Data Loader to delete them and selects Use

Sulk APL When the job runs, every record shows an 'entity Is deleted' error In the error file that is created.

What is the reason for the error?

Sales teams at Cloud Kicks ask each visiting customer to fill out a form that capturing their contact

information and some basic footwear preferences. This information is saved to a spreadsheet and used by the

sales team to alerttheir contacts when new shows are added to the inventory that matches their preferences.

The sales team wants to be able to track this in Salesforce and see the information when viewing the contact

Record.

Which two ways should the administrator configurethis requirement?

Cloud Kicks has just released a new Process Builder on the Account in production. The end users keep getting error messages that prevent them from completing their updates to the Account.

Which three things should the administrator do to resolve this issue?

Choose 3 answers

When should an administrator consider when using Person Accounts'

Universal Containers wants to assign a task due date on one of two fields. Estimated Shipping Date or Client

Need By Date, which is further in the future.

Which two combined automation tools should the administrator use to create thetask record and assign based

on date criteria?

Choose 2 answers

DreamHouse Realty currently deals only with single-family homes but is expanding its business it include

condos in large cities. There are some features and amenities that inly apply to condos, such as the amount of a

deposit and concierge services.

How should an administrator configure theOpportunity object to ensure that only relevant fields are displayed

on the record?

How should an administrator configure the Opportunity object to ensure that only relevant fields are displayed

on the record?

On the Contact record, if a contact has the value of 'CEO‘ in the Title field, the administrator wants to require the users to also put a phone number in the Phone field.

What formula should the administrator put in the Error ConditionFormula of a validation rule to enable this?

Cloud Kicks uses a Lightning web component to provide instructions to sales reps. An administrator needs to correct a spelling error in the displayed text in one of the Lightning web components.

What is the recommended tool to make the change?

Cloud Kicks needs to automate several updates to lead records and update unrelated records. Select changes

should happen every time a record is created or updated, Put other changes should only happen when the

record is updated.

Which two options should the administrator use to automate these updates?

Choose 2 answers

Sales reps at AW Computing hove beenreporting that contact phone numbers sometimes revert book to on old value after being updated.

What should the administrator do to resolve this issue?

Cloud Kicks (CK) wants the forecast numbers to be shown by territory regardless of who owns the record. CK

also wants a way to forecast based on rolehierarchy.

Which three options should an administrator recommend?

Choose 3 answers

Cloud Kicks has Service end Soles Manager roles that need to be able to see a I Accounts. Currently, they

each have their own custom profile. The organization-wide defaults are set to Private and asharing rule share

access to Accounts to the sales and service teams based on criteria.

What should the administrator do to allow the service and sales Manager to sec all Accounts?

The sales team at Cloud Kicks is noticing that sales reps are misusing the new Screen Flow tool for data entry,

since they are viewed the initial screen after clicking finish.

What should the administrator do to fix this?

Cloud Kicks needs to trackgovernment-issued identification numbers for its customers. The security team

requires that the identification number cannot changed by users and must be masked when displayed, except

the last two digits.

Which two recommended configurators should administrator create? Choose 2 answers

Cloud Kicks has a Process Builder which should trigger upon a status change from on approval process. The

Process Builder triggers if the status is updated manually, but not as a result or the approval process update.

What could the administrator do to troubleshoot the issue?

A user at Ursa Major Solar is experiencing a flow error while trying to process a record to the next status. The users with the same access can process records without any errors.

What should the administrator do to troubleshoot the issue?

The security department at AW Computing wants to prevent users from exporting more data than they need.

Included in this request is limiting records containing sensitiveinformation, such as bank accounts and

Personal Identifiable Information (PII).

Which feature should an administrator recommend to help limit what data is exported?

Northen trail Outfitters (NTO) wants to change the current master-detail relationship between Shipments and

Opportunity to a lookuprelationship. The system administrator has made the necessary changes in a full

sandbox and has successfully tested them against NTO’s data.

Now that the changes are ready to implement in production, what should the system administrator do next?

The sales manager at Cloud Kicks wants a way to report on information from a form their clients fill out

during thesales cycle. Once a form has been submitted, the client is unable to access it. This form may need to

be filled out more than once during the sales cycle. There are more than 30 fields on this form, and the sales

team needs to be able to seewhat changedfrom one submission to the next.

Which two options should an administrator use to solve this scenario?

AW Computing uses a custom Invoice object to track invoices related to accounts. The administrator wants to

use roll-up summary fields to view high-level information at a glance on the account record.

Which two considerations should an administrator remember about roll-up summary fields?

Choose 2 answers

Universal Containers' support team wants to use Salesforce Knowledge to allow customers and thesupport

team to have access to the product documentation. There are many different types of documentation with

usage across the globe.

What feature should the administrator configure?

Ursa Major Solar (UMS) wants to identify customers that need to install a new solar panel monitor system it

recently released. UMS tracks the installed products as Asset records that art related to the Account. Sales

management has asked the administrator to create a report for users.

What is the recommended method for the administrator to meet the requirement?

Cloud Kicks maintains Inventoryin a legacy application. Management wants the information to also be

available to view and report on in Saiesforce.

Which action should the administrator take to achieve this goal?

Cloud Kicks has created a newflow that deletes records.

What should the administrator consider when testing the flow?

AW Computing has a 4-hour SLA in its support guarantee. The company recently received feed that customers art reporting long wait times before an agent responds to a new case after it has been submitted.

How should an administrator ensure cases are properly prioritized?

Sales managers at Ursa Major Solar have asked for some additional automation around opportunity reminders.

If the opportunity is in theProposal stage a week before the close date, they want an email sent to the

opportunity owner and manager. If the Budget Approved custom field is checked, the managers want to be

notified immediately.

How should these requirements be met without using code?

An administrator at AW Computing noticed that a custom field on the Contact object was changed from text to text area.

What tool should the administrator use to investigate this change?

Ursa Major Solar uses the custom object Product Development to track Ideas R&D is wording on. A former

administratoradded the custom object Potential Name with a lookup to Product Development to allow R&D to

track names under consideration for those product. The R&D manager recently ran a record and noticed

several potential names where the relationship to the ProductDevelopment record was missing. The current

administrator needs to change this relationship to master detail to ensure a potential name only exists when

there is product development.

Which two options are available for altering the existing Potential Namerecords for the deployment of this

change to be successful?

Choose 2 answers

How should an administrator support afinance team that is trying to use Opportunity data to keep an eye on their pipeline rather than manually calculating anticipated income for the quarter?

An administrator at AW Computing is trying to track the login history for a specific user. The AW Computing

org has 150,000 users and multi-factor authentication (MFA) is enabled and enforced for all users. In

reviewing the Identity Verification History data, the administrator isunable to find any information for the

mentioned user. The user used to log in regularly but has been inactive this quarter.

Which two reasons explain why the user's data is missing from Identity Verification History?

Choose 2 answers

The administrator at Cloud Kicks is evaluating the capabilities of Schema Builder to create custom objects and

custom fields. The administrator likes the user interface of the Schema Builder, as opposed to the new object

and field wizards, but also notices some limitations.

What needs to be configured from the object manager instead of Schema Builder?

Ursa Major Solar wants to add a chat component to its corporate website, where its service agents can respond

directly from Salesforce.

What are two considerations the administrator should understand before adding Chat to the Service Console?

Choose 2 answers

A custom object called Item has a many-to-many relationship with the Account and Quota objects. At Cloud

Kicks, account owners are changed frequently while ownership of Quota records remains unchanged. When an

account owner is updated, the new account owner can only see Item records if they are also the owner of the quota record.

What step should the administrator take to give access to all Item records?

Northern Trail Outfitters has many users set up as system administrators to perform Salesforce Administration.

Which two functions would a delegated administrator be able to perform in order to help the existing

Salesforce Administrator?

Choose 2 answers

AW Computing wants to embed a report chart on the Account record page that shows the value of closed sales

for that account. The chart should be limited to users in the Sales Manager role on the Account record pages.

how should this be accomplished?

An administrator at Cloud Kicks has been tasked by the compliance team to flag where sensitive information is stored in Salesforce

What feature should the administrator use to fulfill this requirement?

The administrator at AW Computing has been asked to review whether any users are making configuration changes directly in production.

Which item should the administrator review to find these details?

An administrator is Informed that an employee has Just resigned and needs all access removed Immediately.

This user is the owner of 4,000 records and the sole recipient or 57email alerts. Management will need at least

a month to finda replacement. The email administrator has already revoked their email access.

What action should be taken to ensure the user's access is immediately revoked?

Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted.

Which feature should administrator configure in order to improve the case management process?

A sales rep needs to help cross-sell an opportunity but is unable tomake updates on the record or update the opportunity team.

Which two options would be required for a sales rep to add a rep to the opportunity team?

Choose 2 answers

AW Computing created new multi-tier service plans. The primary difference between the packages Is the

length of the term. The company wants to capture start and end dates for each service plan sold, which can

differ from the contract dates of the subscription.

How should an administrator ensure the data is captured properly?

An administrator has been tasked withsending an email notification to all project team members when project

status is changed to Allocated. Project teams contain users from different departments and different roles.

How should an administrator ensure the proper users will receive the email?

An administrator would Like to know If any other administrators or delegated administrators are using the Log In As a User feature.

Where the administrators should are using the Log in As a User feature.

An administrator has been asked to enable permissions for users on the account services team tobe able to edit and change ownership of Accounts owned by any of the team members.

What should the administrator configure?

On the Planet custom object, Ursa Major Solar's sales director wants only certain action buttons to appear depending on if a given planet is defined as gaseous.

Which Lightning component should the administrator define dynamic action buttons?

The VP of sales at AW Computing utilizes a Lead report grouped by Country and Lead Source to show where

the leads are coming from. The number of leads vanes greatly for each Country.

What should the administrator configure on the report to show the Lead Source effectiveness for each country?

Users at Ursa Major Solar want to create complex dashboards with supporting charts based on data to come from a variety of sources, some of which live on the Internal company shared drives.

Which product should the administrator recommend to meet the users' needs?

AWComputing has been advertising a new keyboard that was released at the beginning of the month. The

sales team has an additional incentive to add the keyboards to every sale. The administrator already added the

product to Salesforce but the reps are unableto select the product on the opportunity.

Which two options should an administrator check to ensure the product is available?

Choose 2 answers

An administrator is given a .csv file of 5,000 leads with External Id and Status fields. They need to match existing and add new records with Data Loader.

What action should be taken to populate the Status field on the records and add new records?

Cloud Kicks has o custom object called Membership Details that records information about customers'

preferences for their memberships. Depending, on themembership level, different data needs to be displayed.

• when cue running user has the Market no profile, all data should be visible.

• When the running user has the Support profile, only the Support preference fields should be visible.

• Both Marketing and Support users should be able to report on all data.

How should the administrator deliver this solution?

Ursa Major Solar offers customers annual service contracts. Account owners should receive an email renewal

reminder l month before their customer's planned expiration date. The administrator builds a flow to automate

the process, which runs when a record is created, and tests several possible scenarios.

What win occur if the expiration date is changed from January 1 of the next year to yesterday?

Users are reporting that it takes a long time to load a Salesforce record page in Lightning.

What are three options available to the administrator to help with this issue?

Cloud Kicks (CK) completed a project in a sandbox environment and wants to migrate the changes to production. CK split the deployment into two distinct change sets. Change set 1 has new custom objects and fields. Change set 2 has updated profiles and automation.

What should the administrator consider before deploying the change sets?

Sales reps end partner consultants at Cloud Kicks work on the same kinds of shoe deals. The administrator has

been asked to ensure that the Profit new on the Opportunity object is available to sales reps and is hidden from

partners using Field Level Security.

Which two features should the administrator use to fulfil this request?

Choose 2 answers

What should an administrator use as an alternative to a Process Builder to expeditethe time required to update

the records?

An administrator created two record types on the Account object: Internal Customers and External Customers.

A custom profile called Sales has the External Customers record type assigned. The sharing rules for Accounts

arm set to Public Read Only. On occasion. Sales users notice that an Account record has the wrong record type

assigned. The administrator has created a screen flow that will change the record type on the user's behalf.

What will happen to the Sales user's record access after running this flow?

An administrator at Cloud Kicks has been asked to reduce the file size of full data exports in order to have quicker exports.

Which three recommendations should the administrator make?

Choose 3 answers

Users report that the industry picklist field is no longer visible on account records.

What test can an administrator use to troubleshoot the issue?

The administrator at Cloud Kicks created a flow in a sandbox that walks service agents through the Return

Merchandise Authorization creation process. The administrator deployed the flow to production with a Change

Set. Users are unable to use the flow in production.

Which step should theadministrator take?

AW Computing it running a special bundle deal on monitors and keyboards. Normally, discounts need VP approval, but this special bundle is pre-approved.

What should the administrator recommend for these requirements?

Cloud Kicks needs to create 10 separate environments for various projects. A developer sandbox has been

createdwith the necessary configuration and data. The administrator needs to create 10 now environments with

the same metadata and data for each user.

What should the administrator do to meet the requirements?

Cloud Kicks has an export of Order and Order Item data from an enterprise resource planning (ERP) system.

The data must be imported into the Salesforce Order and Order Product objects, while maintaining the

relationships in the data.

What are two ways the administrator should load the data?

Choose 2 answers

DreamHouse Realty wants to notify an assigned agent when an appointment Is booked on a custom object for

one of their listed homes along with the total number of appointments booked so far. Theadministrator has

configured a Roll-up Summary for the number of appointments as well as a flow to detect the creation of a new appointment and send the information to the agent.

What consideration about process automation should the administrator be awareof to ensure the right

Information is delivered?

Cloud Kicks is a large company with many divisions. Some divisions have a higherturnover, so each division wants to be able to create and manage users only within their division.

What should the administrator do to set this up?

An administrator at Clod Kicks has build a flow that delivers status update email to customers.

Recently,there’s been an increasae in support cases from customers reporting they had not received the email.

Where should the administrator look to investigate the issue?

Management at Ursa Major Solar wants to understand how many accounts have opportunities in the

overallpipeline.

What should the administrator use to create a report showing all open opportunities and the total number of

accounts represented?

Universal Containers has a Private sharing model for Accounts and Opportunities. A new team is beingcreated

from within the sales team that will be assigned all renewal opportunities. These users will need to see all

closed won opportunities while keeping the account private.

How should the administrator meet this requirement?

Ursa Major Solar's administrator has configured multiple record-triggered flows to run before or after the record is saved on the Account object.

What should the administrator consider when a record-triggered flow executes first?

Northern Trail Outfitters (NTO) is expending into the U.K. While most of NTO’s product are the same as in the US. Pricing will vary from product due to shipping and raw material cost differences.

What should the administrator configure for a smooth rollout to the U.K.?

The administrator at Universal Containers does a soft launch of the Salesforce Authenticator app and allows users to optionally use it to log In. The administrator would now like to look at how many users have successfully used it since It was rolled out.

What are two ways the administrator can get this Information?

Choose 2 answers

Cloud Kicks has updated several profiles and created a new app in the sandbox. After testing, everything is

working as expected. Which two options should the administrator use to migrate these changes to production

from the sandbox?

Choose 2 answers

AW Computing is conducting an audit and wants to understand how many objects have been shared as public externally.

which tool should the administrator use to quickly obtain this details?

users at Northern Trail Outfitters have a lot of fields on their new account records because they track their

accounts and competitors on the Account object. For accounts createdfor customers, they need access to

different fields than the accounts used to track competitors. For partner accounts, they need different values in

the Industry field.

What should the administrator use to resolve the issues?

Cloud Kicks (CK) typically sells Its products direct to consumer and tracks sales using the Order object In Salesforce. The head of sales has now decided that CK will also sell to retail locations for resale. The

administrator wants to leverage opportunities and opportunity products for these new deals.

What should the administrator do to track accuratesales data on opportunities?

Cloud Kicks would like to reassign ownership ofall leads that are open and more than 60 days old. The system administrator has written an assignment rule to distribute these leads to the correct owners or queues.

Which two tools should the administrator use to update the owner of these leads?

Choose 2answers

The administrator at AW Computing implements multi-factor authentication using the Salesforce Authenticator app downloaded oncompany-provided iPhones. A sales rep breaks their phone and needs to update an opportunity record.

How should the administrator grant access for the sales re

Sales reps at Ursa Major Solar often give discounts depending on the configuration of the solar panel system.

Customers want toknow what the different configuration options are. Sales management wants to ensure the

opportunity pipeline is as accurate as possible.

What should sales reps do to ensure their quotes and opportunities reflect their sales?

Ursa Major Solar allows accounts to apply for loans to purchase solar panrts. Financial information will be

stored in a custom object. Only finance team members should see the related financial information about the

account.

What kind of field should the administrator create in the custom object?

AW Computing sells a variety of software programs forIts customers to choose from. Management wants to

ensure that the customer automatically receives phone support when they purchase photo editing. software.

how should an administrator meet these retirements?

AW Computers has enabled the feature for Contact to multipleAccounts. A rep is trying to remove the primary

Account from a Contact but Is unable to do so. The administrator has already updated the page layout to no

longer require an Account.

What could be the issue?

Cloud Kicks (CK)is working on adding a Knowledge base to its online customer community. The

administrator suggests using Salesforce Knowledge to meet this requirement.

What are three reasons CK should utilize Data Categories when creating articles in Knowledge?

Choose 3 answers

AW Computing continues to grow and has concerns about the volume of sensitive data being stored in its org. The administrator suggests utilizing Salesforce Shield.

What should the team consider before Implementing Salesforce Shield?

The sales manager at Cloud Kicks (CK) wants to make sure the accountsthat CK serves are happy. One way

they track this is by how many open cases an account has with CK. The sales manager asks CK's administrator

to build a report to show Accounts with Open Cases.

What report type would this be?

The director of sales wants to make sure that every opportunity has eithera sales engineer or an account executive assigned to the deal.

How should the administrator meet this requirement?

Cloud Kicks (CK) does business directly with individual consumers (B2C)and large businesses (B2B). Some

of CK's B2C customers are employed at its larger customer accounts and should be tracked under both.

Which two options will CK need to use to manage its customers' accounts?

Choose 2 answers

Cloud Kicks wants to force its users to set a value for a custom called Tier by answering a series of questions.

What two functions should the administrator use to ensure that users cannot bypass answering these questions

in order to determine their Tier value.

Choose 2 answers

Northern Trail Outfitters (NTO) wants to start using Salesforce for its HR recruiting process. NTO needs to

ensure that every application is linked to both a job posting and an applicants can apply for more one job

posting, and each job posting can have more than one application.

How should an administrator configure the objects?

Cloud Kicks has a very large knowledge base in Salesforce, Service reps are having a hard the finding the most reviewing articlesbecause there are too many search results.

What should the administrator do to help service reps quickly narrow down the number of articles?

The administrator at Cloud Kicks needs to set up automation to update three fields on the Shipment custom

object. Because of the effect these updates will have on some programmatic customizations, they need to

happen in a very specific order.

How should the administrator configure the field updates to ensure the proper order.

AW Computing wants to enable a backup resourceto assign permissions while restricting the backup

resource's ability to create or modify permission sets.

Which feature should be employed to accomplish this request?

The distributors at Cloud Kicks are eligible for support based on a specific service contract. How should the administrator show this in Salesforce?

Northern Trail Outfitters requires the sales user to input a use case before moving the opportunity stage to

qualified. A consultant has reviewed the business requirement and ran a report to check the state of data

completion. When pulling a report for opportunities in the qualified stage or beyond, it appears that only 30%

of records have a use case filled out with varying text strings.

What should the administrator recommend?

Cloud Kicks wantsto implement multi-factor authentication (MFA) to help better secure its Salesforce org.

Which two options should the administrator consider to use MFA?

Choose 2 answers

At Cloud Kicks, the distributor account information is sensitive information. The administrator needs to make sure this information is unavailable to testers in the full sandbox.

What should the administrator recommend?

AW Computing (AVVC) has customers In multiple countries. AWC would li<e to set up advanced currency

management for Its system.

Which two considerations should AWC be aware or prior to implementing this change to the existing system?

Choose 2 answers

The support operations team has noticed some Invalid data In the custom Primary issue picklist field on case

records. They are unsure of what the issue is since the field is being updated by an automated procedure and

there Is a validation rule to ensure clean data on case records.

Why are records being updated with data that violates the validation rule?

Universal Containers has found duplicate contacts in Salesforce. The sales team administrator prevent duplicate records from being created.

Which two ways should the administrator customize duplicate management?

Choose 2 answer

A sales manager at AW Computing has created a contact record but is missing some of the information to

complete the record. The organization-wide default for Accounts is set to Public Read Only, and Contacts are

controlled by parent.

Who will be able to edit this new contact record?

The administrator at Universal Containers recently rolled out Email-to-Case functionality. Even though a new

record type was created and specified in the Email-to-Case settings, all incoming cases are receiving a

different record type.

What is likely causing the record type discrepancy?

AW Computing wants to create a process to assign accounts to different salespeople based on theannual

revenue…. of the company. The administrator has decided to create a flow.

Which two consideration should the administrator make sure to remember when creating the flow?

Choose 2

answers

At Cloud Kicks, the Sales team uses a specificdashboard to see how they are doing daily. The team has asked the administrator for an easier way to see this dashboard.

What should the administrator recommend?

At Cloud Kicks, users are able to run reports. However, whenusers try to export a report, they are taken to a login screen and prompted for additional verification.

What is causing this issue?

An administrator has a request to create a Next Steps field for users to document what they need to do next on a lead. The field should allow users to format the text and be mapped to an opportunity when converted.

What type of field will satisfy these requirements?

An auto-response rule sends en email using Template when the field Case Source Is 'email' and Template

when Case Source is blank. A Process Builder updates Case Source to 'email' when a case is created

usingEmail-to-Case and to web' when a case Is created using Web-to-Case. Otherwise, Case Source Is blank.

What will occur when a case is created from an Incoming email?

The administrator at Cloud Kicks (CK) is troubleshooting why users are missing expected email alerts from an automated process. The investigation shows that CK is hitting its daily limit.

What should the administrator review to resolve the issue?

Cloud Kicks has organization-wide snaring defaults on the opportunity set to prvete. However, members ofthe

finance team need to see closed won opportunities. The Drama team members all have roles under the finance

director, while the sales team members have roles under the sales marager.

Which two options should the administrator use to meet these criteria?

Choose 2 answers

An administrator has a request to write a report listing accounts that have sales from this year and that have a completed activity in the last 30 days.

What reporting feature should the administrator employ to provide only the list of accounts, without listing the

details of the opportunities?

Users at AW Computing are receiving a duplicatemessage when they enter contacts with common first and

last names. Management wants to improve the user experience but also keep the data Integrity of contacts.

What should an administrator implement for this issue?

As part of their yearly audit, the compliance team at Cloud Kicks would like to track when a user's profile has

beenchanged and who changed the data.

What should the administrator review to meet this requirement?

Cloud Kicks is looking for a way to back up its data dally.

What should the administrator recommend?

Select power users want the ability to make configuration changes to a specificcustom object.

What tool should the administrator assign to the power users to enable this?

What should an administrator do to keep secure fields protected in email templates'?

Cloud Kicks tracks project details in a custom Project object. Project Milestones are tracked in a second

custom object, with a reference to the parent Project record. Users need to automatically create a standard set

of related Project Milestones when a Project record is created.

What is the recommended automation solution?

Ursa Major Solar (UMS) receiveshundred of cases every week from both consumers and retail partners. UMS

wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction.

What should the administrator do to help meet this goal?