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Conflict MBA II

Total questions: 128

Worksheet time: 3hrs 40mins

Name
Class
Date
1.

Compromising is described as:

a)

Win / Win

b)

Win / Lose

c)

Win some / Lose some

d)

None of the Above

2.

Ahmed had an issue with his manager. Instead of talking to him, he called in sick and stayed home today. Ahmed is using:

a)

Competing

b)

Avoiding

c)

Compromising

d)

Accommodating

3.

Ali and Zain had a conflict about how to prepare a report and which graphs to use to display the data. This is an example of:

a)

Ego Conflict

b)

Task Conflict

c)

Personality Conflict

4.

Zahid has to give up on his point of view in a group meeting because he wanted to make sure his team members are all agreeing without delaying the project. This is an example of:

a)

Accommodating

b)

Collaborating

c)

Competing

d)

Avoiding

5.

Which of the following is something you can control?

a)

Reaction of a colleague

b)

Yelling at your colleague

c)

Traffic jams

d)

A difficult boss

6.

Which emotion is the worst when trying to resolve conflict?

a)

Sadness

b)

Amusement

c)

Rage

d)

Confusion

7.

What is one of the most extremely important skill in resolving a conflict?

a)

Talking

b)

Showing your emotions

c)

Listening

d)

Arguing

8.

A discussion done to reach a solution to a conflict is called:

a)

Negotiation

b)

Empathy

c)

Compromise

d)

Argument

9.

All are ways to avoid conflict except:

a)

Respect different opinions

b)

Take a break

c)

Empathy

d)

Pick up a fight

10.

What is a way to resolve conflict?

a)

Talking out your anger on someone else

b)

Yell at each other

c)

compromising

d)

Fighting

11.

The most common reasons for conflicts in the first place is because one person or persons have failed to actively listen or agree to what the other person is saying.

a)

True

b)

False

12.

Stress is one of the major causes of conflict.

a)

True

b)

False

13.

Which are the 4 common triggers of conflicts.

a)

Criticism

Cumulative Annoyance

Demand

Rejection

b)

Love, Motivation, Compliment, a positive feedback

14.

Managing your emotions is one way to resolving a conflict

a)

True

b)

False

15.

Rejection is dismissing and refusing to consider someone else’s idea and this can cause a conflict.

a)

Agree

b)

Disagree

16.

Criticism is one of the four triggers of Conflicts.

a)

Agree

b)

Disagree

17.

Active listening is crucial for effective conflict resolution.

a)

True

b)

False

18.

Which of the following is NOT a constructive way to handle conflicts?

a)

Seeking compromise

b)

Ignoring the problem

c)

Using 'I' statements

d)

Active listening

19.

Conflicts can lead to positive outcomes if they are managed well.

a)

True

b)

False

20.

How can stress impact conflict resolution?

a)

It can enhance clarity and focus

b)

It has no impact

c)

It can escalate the conflict

d)

It encourages quick resolution

21.

Leadership development training emphasizes which of the following?

a)

Organizational vision and change

b)

Leading teams

c)

Company performance metrics

d)

Confidence building

22.

Which of the following topics might be included in leadership development training?

a)

Risk assessment

b)

Empathy and communication

c)

Business strategy

d)

Grammar and spelling

23.

Leadership development training focuses on which of the following?

a)

Team dynamics and problem solving

b)

Outlining organizational goals

c)

Negotiation skills and conflict resolution

d)

Cybersecurity measures

24.

Which of the following is a key element of many leadership development trainings?

a)

Industry knowledge and market trends

b)

Mentorship and coaching

c)

Search engine optimization strategies

d)

Fundraising tactics

25.

Leadership development training typically teach which of the following?

a)

Time management strategies

b)

Delegation tactics

c)

Motivating employees

d)

Public speaking

26.

Which skills have been found to be important in leadership development trainings?

a)

Cultural intelligence

b)

Interpersonal judgement

c)

Problem solving

d)

Social media advertising

27.

Which of the following are common aspects of leadership development trainings?

a)

Decision making

b)

Accounting principles

c)

Team building exercises

d)

Data analysis

28.

Leadership development training often addresses which of the following?

a)

Technical skills

b)

Customer service approaches

c)

Conflict resolution strategies

d)

Pitch creation

29.

Leadership development training gives participants the tools for doing which of the following?

a)

Elevating their performance

b)

Creating new processes

c)

Networking with influencers

d)

Developing marketing plans

30.

Which of the following might be included in a leadership development training?

a)

Exploring mentorship models

b)

Analyzing core competencies

c)

Creating marketing materials

d)

Negotiating payment terms

31.

Leadership development trainings are designed to help participants do which of the following?

a)

Mange customer complaints

b)

Develop sales plans

c)

Drive innovation and creativity

d)

Manage financial risks

32.

Leadership development trainings focus on which of the following?

a)

Identifying key performance indicators

b)

Developing a data-driven mindset

c)

Coaching and feedback

d)

Product optimization

33.

The company implemented _________ strategies to improve employee productivity.

a)

Psychological assessment

b)

Performance management

c)

Work-life balance

d)

Organizational development

34.

_________ efforts resulted in hiring highly skilled professionals.

a)

Training and development

b)

Job satisfaction

c)

Talent acquisition

d)

Organizational development

35.

___________ programs increased motivation and commitment in the workplace.

a)

Employee engagement

b)

Diversity and inclusion

c)

Talent acquisition

d)

Psychological assessment

36.

____________ initiatives streamlined processes and improved efficiency.

a)

Conflict resolution

b)

Job satisfaction

c)

Performance management

d)

Organizational development

37.

___________ programs enhanced employees' skills and knowledge.

a)

Organizational development

b)

Work-life balance

c)

Training and development

d)

Psychological assessment

38.

The company promotes __________ to ensure employee well-being.

a)

Job satisfaction

b)

Work-life balance

c)

Emotional intelligence

d)

Psychological assessment

39.

_________ policies fostered a culture of respect and equality.

a)

Diversity and inclusion

b)

Job satisfaction

c)

Emotional intelligence

d)

Conflict resolution

40.

_________ training helped employees effectively manage their emotions.

a)

Employee engagement

b)

Job satisfaction

c)

Emotional intelligence

d)

Work-life balance

41.

____________ strategies were implemented to address workplace disputes.

a)

Talent acquisition

b)

Leadership development

c)

Training and development

d)

Conflict resolution

42.

_____________ programs groomed employees for future managerial roles.

a)

Talent acquisition

b)

Leadership development

c)

Training and development

d)

Conflict resolution

43.

High ___________ led to increased employee retention.

a)

Job satisfaction

b)

Diversity and inclusion

c)

Psychological assessment

d)

Talent acquisition

44.

__________ were conducted to evaluate candidates' suitability for a role.

a)

Job satisfaction

b)

Diversity and inclusion

c)

Psychological assessment

d)

Talent acquisition

45.

What is the conflict management style where one party tries to end the conflict by giving in to the wishes of others?

a)

Avoidance

b)

Collaboration

c)

Competition

d)

Accommodation

46.

Which conflict management style attempts to resolve a conflict by finding a middle ground, considered a lose-lose strategy?

a)

Collaboration

b)

Compromise

c)

Competition

d)

Avoidance

47.

What is the Communication Approach that helps participants define the nature of the conflict and clarify their positions?

a)

Differentiation

b)

Fractionation

c)

Face Saving

d)

Collaboration

48.

Which communication approach is the process of breaking down large conflicts into smaller, more manageable pieces?

a)

Differentiation

b)

Fractionation

c)

Face Saving

d)

Collaboration

49.

In the scenario, when Alice criticizes Bob's recent resource utilization, which communication approach helps Bob feel respected and more open to discussing changes?

a)

Differentiation

b)

Fractionation

c)

Collaboration

d)

Face Saving

50.

What is the conflict management style where the objective is to win and to make the other lose, no matter the expense?

a)

Accommodation

b)

Competition

c)

Avoidance

d)

Collaboration

51.

Which conflict management style is the win-win style that works to find a solution that both parties are satisfied with without feeling a sense of sacrifice?

a)

Competition

b)

Avoidance

c)

Collaboration

d)

Accommodation

52.

In a social gathering, what is the process that helps individuals establish how they want to be seen by others?

a)

Differentiation

b)

Fractionation

c)

Face Saving

d)

Collaboration

53.

Which conflict management style attempts to ignore the disagreement altogether but is useful when people need time to cool off and think about the issue?

a)

Accommodation

b)

Collaboration

c)

Competition

d)

Avoidance

54.

In a negotiation between two companies, what is the process that helps individuals define the nature of the conflict and clarify their positions?

a)

Differentiation

b)

Fractionation

c)

Face Saving

d)

Collaboration

55.

What is the role of human resource management consulting in business?

a)

To develop marketing strategies

b)

To improve HR processes, policies, and strategies

c)

To manage the company's finances

d)

To provide legal advice to employees

56.

How can human resource management consulting help in improving employee performance?

a)

By providing expertise, guidance, and strategies for training, development, performance management, and employee engagement.

b)

By implementing strict and inflexible work policies

c)

By ignoring employee feedback and suggestions

d)

By reducing employee benefits and incentives

57.

What are the key challenges that human resource management consulting can address in a business?

a)

Marketing strategy and sales techniques

b)

Supply chain management and logistics

c)

Customer service and product development

d)

Talent acquisition and retention, employee engagement, performance management, organizational development, and change management

58.

Explain the importance of talent acquisition and retention in human resource management consulting.

a)

Human resource management consulting does not involve talent acquisition and retention

b)

Skilled and motivated workforce is not important for organizational growth

c)

Talent acquisition and retention are crucial for ensuring a skilled and motivated workforce, which directly impacts the success and growth of an organization.

d)

Talent acquisition and retention have no impact on the success of an organization

59.

How does human resource management consulting contribute to creating a positive work culture?

a)

By creating a culture of fear and intimidation

b)

By promoting a toxic work environment

c)

By providing guidance on employee engagement, communication, conflict resolution, and leadership development.

d)

By ignoring employee needs and concerns

60.

Discuss the role of human resource management consulting in organizational change management.

a)

Human resource management consulting is primarily concerned with marketing strategies

b)

Human resource management consulting provides expertise in areas such as communication, training, and employee engagement.

c)

Human resource management consulting focuses on IT solutions

d)

Human resource management consulting has no impact on organizational change management

61.

What are the key strategies used in human resource management consulting for conflict resolution?

a)

Ignoring the conflict

b)

Firing employees

c)

Implementing stricter rules and regulations

d)

Mediation, negotiation, communication training, and implementing conflict resolution policies

62.

Explain the significance of leadership development in human resource management consulting.

a)

It only benefits the top management and not the entire organization

b)

It has no impact on employee engagement and retention

c)

It helps in identifying and nurturing future leaders within an organization, improving employee engagement and retention, and driving organizational growth and success.

d)

It is a waste of resources and time

63.

How can human resource management consulting contribute to aligning employee goals with business objectives?

a)

By implementing strict and inflexible work policies

b)

By ignoring employee feedback and suggestions

c)

By reducing employee benefits and perks

d)

By designing performance management systems, providing training and development programs, and creating incentive structures.

64.

Discuss the impact of human resource management consulting on overall business performance.

a)

Has no impact on employee retention or business goals

b)

Causes HR strategies to become misaligned with business objectives

c)

Decreases employee productivity and engagement, leading to higher turnover rates

d)

Improves employee productivity, engagement, retention, and aligns HR strategies with business goals

65.

The special education teams address the following:

a)

referral

b)

behavioral

c)

assessment

d)

determination of eligibility

e)

social/emotional issues

66.

_____________ is a form of interacting with other professionals and is guided by accountability, decision making and sense of community.

a)

Communication

b)

Collaboration

c)

Transdisciplinary approach

d)

Conflict resolution

67.

Establishing open and honest communication is essential to creating effective partnerships.

a)

True

b)

False

68.

Each family is similar in nature. As a result, you will not need to tailor your communication to match families wants and needs.

a)

True

b)

False

69.

By incorporating positive communication skills into your daily conversations they will become natural and spontaneous and lead to success as you develop into a teacher.

a)

True

b)

False

70.

Physically attending consists of __________.

a)

questioning, summarizing & paraphrasing

b)

respect, reciprocity & responsiveness

c)

contact, facial expressions & gestures

71.

The _______ model describes a positive and simple process to increase active listening and improve collaboration with families.

a)

L.A.F.F.

b)

C.R.Y.

c)

I.E.P.

72.

The best way to develop a positive relationship and trust with families is to ______________.

a)

have a verbal conversation

b)

send home surveys

c)

send home emails/texts

d)

call them on the phone

73.

Which are some major strategies for communicating with families?

a)

take home notebooks/journals

b)

face-to-face meetings

c)

technology (email/texts/telephone)

d)

social media (facebook/snapchat/twitter)

74.

All parents are able to use technology as a form of communication.

a)

True

b)

False

75.

When planning an IEP or parent meeting you as the IEP team should set the day and time and then invite the parents/guardians.

a)

True

b)

False

76.

Pre-meeting preparation consists of the following:

a)

notifying the families of the finalized date

b)

planning an agenda

c)

arranging the environment

d)

deciding the outcome (ex: writing IEP, deciding placement change, etc)

77.

There will be times when a parent/guardian shows up unexpectedly at the school or randomly calls. You as an educator should always have a plan if this occurs. This is referred to as __________.

a)

group meetings

b)

unplanned meetings

c)

unexpected meetings

d)

unplanned group meetings

78.

More than _____% of adults use the internet in the US.

a)

80

b)

50

c)

90

79.

Conflict is a natural part of collective human experiences and has the capacity to inform and advance our collective efforts.

a)

True

b)

False

80.

Conflicts at work are toxic and no good outcome can result from it.

a)

True

b)

False

81.

The Thomas-Kilmann model for conflict resolution uses 2 axes:

a)

Cooperativeness

b)

Assertiveness

c)

Accomplishment

d)

Relationship

82.

Using a collaborating style is always the best approach to resolve a conflict

a)

True

b)

False

83.

Understanding does not necessarily mean agreeing

a)

True

b)

False

84.

According to TKI model, the conflict management style that is high in cooperativeness and low in assertiveness is:

a)

Avoiding

b)

Collaborating

c)

Accommodating

d)

Compromising

e)

Competing

85.

According to TKI model, the conflict management style that is high in assertiveness and low in cooperativeness is:

a)

Avoiding

b)

Competing

c)

Collaborating

d)

Accommodating

e)

Compromising

86.

Sarah had an issue with her manager. Instead of talking to her, she called in sick and stayed home today. Sarah is using

a)

Competing

b)

Avoiding

c)

Compromising

d)

Accommodating

e)

Collaborating

87.

Karim and Jana were able to resolve their conflicts by finding common ground and making sure each one is getting partially what they wanted. This is an example of

a)

Collaborating

b)

Compromising

c)

Avoiding

d)

Competing

e)

Accomodating

88.

Randa has to give up on her point of view in a group meeting because she wanted to make sure her team members are all agreeing and that the project is moving. This is an example of

a)

Accomodating

b)

Collaborating

c)

Compromising

d)

Avoiding

e)

Competing

89.

Mohamad and Hana had a conflict about how to prepare a report and which graphs to use to display the data. This is an example of

a)

Task Conflict

b)

Relationship Conflict

c)

Personality Conflict

90.

Compromising is described as

a)

WIN/WIN

b)

WIN/LOSE

c)

WIN SOME/LOSE SOME

d)

LOSE/WIN

91.

Constructive and destructive conflict are distinguished from each other in which of the following ways?

a)

a. constructive conflict is We-oriented; destructive conflict is Me-oriented

b)

b. constructive conflict is characterized by de-escalation of the conflict; destructive conflict is characterized by escalation of the conflict

c)

c. constructive conflict is characterized by cross-complaining; destructive conflict is characterized by flexibility

d)

d. both a and b

92.

Constructive and destructive anger can be distinguished from each other by the ....

a)

a. intensity of the anger

b)

b. flexibility of the anger

c)

c. duration of the anger

d)

d. both a and c

93.

Which of the following is not a characteristic of conflict?

a)

a. expressed struggle

b)

b. independent parties

c)

c. perceived incompatible goals

d)

d. perceived interference for outside parties

94.

Your relationship with one of your colleagues is under a lot of stress lately, and his/her behavior has begun to trouble you greatly. Which of the following are ways to manage the anger of your partner?

a)

a. validate your colleague

b)

b. be asymmetrical

c)

c. probe

d)

d. all of the above

95.

You have continued conflict with your peer, but you hide it from your boss. This speaks to which dichotomy ...

a)

a. openness/closeness

b)

b. inclusion/exclusion

c)

c. revelation/concealment

d)

d. connection/autonomy

96.

The process of forgiveness includes which stages?

a)

a. hating what was done to us

b)

b. hurting from the wrong done to us

c)

c. forgetting what was done to us

d)

d. both a and b

97.

Which of the following can be validly concluded from research on intercultural conflict management?

a)

a. collectivist and individualist cultures typically favour different conflict management styles

b)

b. the key to effective intercultural conflict management is flexible use of conflict management styles

c)

c. disagreement should be discouraged when communicating with individuals from diverse cultures

d)

d. both a and b

98.

Conflict is ?

a)

a. an unavoidable fact of life

b)

b. sometimes constructive

c)

c. a destructive force in relationships if continually avoided

d)

d. all of the above

99.

Your relationship with one of your colleagues is under a lot of stress lately, and his/her behaviour has begun to trouble you greatly. Though you both are not working on any project jointly, you are concerned about the way he/she is behaving with everyone. Even he/she had an argument with you regarding joining one of the important meetings organized by you.

 Which of the following are ways to manage the anger of your partner?

a)

a. validate your colleague – try to empathize and understand what the situation is, and what is 

triggering such behaviour 

b)

b. offer help – speak to him/her and seek if there is anything that, you can help with to make things easier

c)

 c. probe – find the right time to sit and discuss and ask some subtle but relevant questions to      

       understand his/her issues

d)

  d. all of the above

100.

You and your peer have had a heated disagreement. Emotions are raw, and feelings have been hurt. You approach your partner after a brief silence: "I'm sorry I attacked you like that. I got angry and said things I didn't mean." This is an example of the collaborating tactic called

a)

a. integration

b)

b. confrontation

c)

c. expanding the pie

d)

d. smoothing

101.

Which of the following expressions serve to clarify a situation?

a)

Can I just make sure I've understood correctly?

b)

Let's try not to get personal here.

c)

I'm a bit worried about...

d)

The real issue here is...

102.

Which of the following expressions serve to express a concern directly?

a)

Can I just make sure I've understood correctly?

b)

Let's try not to get personal here.

c)

I'm a bit worried about...

d)

The real issue here is...

103.

Which of the following expressions serve to express a concern diplomatically?

a)

Can I just make sure I've understood correctly?

b)

Let's try not to get personal here.

c)

I'm a bit worried about...

d)

The real issue here is...

104.

Which of the following expressions serve to chair a negotiation?

a)

Can I just make sure I've understood correctly?

b)

How do you propose we deal with this issue?

c)

I'm a bit worried about...

d)

The real issue here is...

105.

Which of the following expressions serve to express points of disagreement?

a)

Can I just make sure I've understood correctly?

b)

How do you propose we deal with this issue?

c)

I see what you mean, but...

d)

The real issue here is...

106.

Which of the following expressions serve to offer a compromise?

a)

Can I just make sure I've understood correctly?

b)

How do you propose we deal with this issue?

c)

I see what you mean, but...

d)

Look, would it help if... ?

107.

When you offer a compromise in the context of a negotiation, you are

a)

Promising to do something

b)

Sacrificing something

c)

Both promising something and sacrificing something.

108.

Which of the following doesn't help conflict resolution?

a)

Staying focused on the facts.

b)

Expressing points of disagreement.

c)

Clarifying the situation.

d)

Involving other people.

109.

What is Conflict Resolution?

a)

Be incompatible or at variance and clash.

b)

A a struggle or an opposition.

c)

A way for two or more parties to find a peaceful solution to a disagreement among them.

d)

A serious disagreement or argument, typically a protracted one.

110.

How many stage is Glasl’s Model Of Conflict Escalation?

a)

Four

b)

Nine

c)

Eight

d)

Five

111.

Which is NOT Conflict Resolution Mode?

a)

Avoiding

b)

Collaborating

c)

Controlling

d)

Competing

112.

How to resolve a conflict?

a)

Actively listen

b)

Avoid the conflict

c)

Keep silent

d)

Avoid judgement

113.

Which one is the Four Flag?

a)

Judgement

b)

Communication

c)

Teamwork

d)

Negotiation

114.

Calling in sick to avoid interacting with a problematic individual from the company is a form of which type of conflict management?

a)

Collaborating

b)

Avoiding

c)

Compromising

d)

Competing

115.

Where would you go if you have a workplace conflict? 

a)

The CEO

b)

Finance Department

c)

HR Department

d)

Administration Department

116.

Which of the following is an example of workplace conflict. 

a)

Creative idea conflict

b)

Leadership conflict

c)

All of the above

d)

Personality-based conflict

117.

How can you resolve personality based conflicts in workspace?

a)

By avoiding it

b)

By actively talking about it & coming to a solution that is agreed upon both the parties.

c)

By fighting about it

d)

Stay silent

118.

What Conflict Outcome is most desirable?

a)

You win-They win

b)

They win-You lose

c)

They lose-You win

d)

You lose-They lose

119.

What is the primary function of HRM?

a)

Manage the organization's workforce

b)

Manage financial accounts

c)

Develop marketing strategies

d)

Handle customer complaints

120.

Explain the role of HRM in recruitment and selection process.

a)

HRM is responsible for identifying staffing needs, sourcing candidates, conducting interviews, and making the final selection.

b)

Recruitment and selection process is solely handled by the finance department

c)

HRM is only responsible for payroll management

d)

HRM has no role in recruitment and selection process

121.

Discuss the importance of HRM in employee training and development.

a)

HRM is important in employee training and development to identify training needs, design and implement training programs, and evaluate their effectiveness.

b)

Employee training and development can be done without HRM

c)

HRM only focuses on administrative tasks and not training and development

d)

HRM is not important in employee training and development

122.

How does HRM contribute to performance management?

a)

By micromanaging employees and closely monitoring their every move

b)

By implementing strict rules and penalties for underperformance

c)

By setting clear performance expectations, providing regular feedback, and offering training and development opportunities to improve employee performance.

d)

By ignoring employee performance and focusing solely on administrative tasks

123.

Explain the role of HRM in employee relations and conflict resolution.

a)

HRM relies on punishment to resolve conflicts

b)

HRM only focuses on hiring and firing employees

c)

HRM manages employee relations and resolves conflicts through effective communication and mediation processes.

d)

HRM has no role in employee relations and conflict resolution

124.

Discuss the function of HRM in compensation and benefits management.

a)

Designing and implementing fair and competitive compensation and benefits packages

b)

Handling customer service operations

c)

Managing employee training programs

d)

Overseeing workplace safety regulations

125.

What is the significance of HRM in legal compliance and risk management?

a)

HRM only focuses on employee relations and has no role in legal compliance and risk management

b)

HRM has no impact on legal compliance and risk management

c)

Legal compliance and risk management are the sole responsibility of the legal department

d)

HRM ensures legal compliance and manages risks within an organization.

126.

Explain the role of HRM in organizational development and change management.

a)

HRM is only responsible for hiring and firing employees

b)

HRM only focuses on administrative tasks and not on talent management

c)

HRM has no role in organizational development and change management

d)

HRM plays a crucial role in managing talent, training and development, and creating a positive work culture in organizational development. In change management, HRM helps in communicating changes, managing resistance, and ensuring smooth transition.

127.

Discuss the function of HRM in strategic planning and goal setting.

a)

HRM focuses only on administrative tasks

b)

HRM has no role in strategic planning

c)

HRM aligns human resources with strategic goals and helps in goal setting.

d)

HRM is only responsible for hiring and firing employees

128.

How does HRM contribute to creating a positive organizational culture?

a)

By promoting favoritism and discrimination

b)

By enforcing strict rules and regulations

c)

By promoting open communication, fostering employee engagement, and implementing policies that support work-life balance and diversity.

d)

By discouraging employee feedback and suggestions

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