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WorksheetsQuiz on Study Focus
Total questions: 41
Worksheet time: 20mins
What is one of the functions of client systems?
Provide weather forecasts
Perform information technology support functions
Conduct online marketing
Manufacture electronic components
What type of maintenance actions do client systems establish?
Only scheduled maintenance actions
Only unscheduled maintenance actions
Preventive, scheduled, and unscheduled maintenance actions
No maintenance actions are established
What do client systems do in response to security incidents?
Ignore the incidents
Report security incidents and takes corrective measures
Only report security incidents
Only take corrective measures
What do client systems integrate?
Social media platforms
Base communications systems
Financial accounting systems
Human resource management systems
What is the role of the Comm Focal Point?
Handles the tracking of IT assets across Luke, DRMO, acquiring devices
Back shop that handles more in-depth troubleshooting, going on-site, installing software, and reimaging computers
First point of contact, handles tier one issues, including quick fixes for account and email issues, routes Remedy tickets to correct backshop
Provides support for software development and manages IT projects
What does the CST Shop specialize in?
Tracking and managing IT assets
First point of contact for quick fixes and routing tickets
In-depth troubleshooting, going on-site, installing software, and reimaging computers
Handling customer service inquiries and providing technical advice
What is the primary function of ITAM (IT Asset Management)?
Quick fixes for account and email issues
In-depth troubleshooting and on-site support
Tracking of IT assets across Luke, DRMO, acquiring devices
Routing Remedy tickets to the correct backshop
Through which system should an end user submit trouble tickets?
vESD
Phone call
In-person visit
Who should an end user contact for account modifications?
Unit Software Manager
Unit Equipment Custodian
Unit CSL
IT Helpdesk
For hardware issues, whom should an end user contact?
Unit CSL
Unit Software Manager
Unit Equipment Custodian
IT Support
Who is responsible for software licensing issues for an end user?
Unit CSL
Unit Equipment Custodian
IT Helpdesk
Unit Software Manager
What is one of the responsibilities of UNIT CSL's?
Provide network security
Provision new unit user accounts
Conduct performance appraisals
Manage social media accounts
Which of the following is a task performed by UNIT CSL's related to emails?
Create email marketing campaigns
Disseminate emails from CFP to End Users
Archive old email correspondence
Design email templates
What should be done if new devices are out of warranty according to the Equipment Custodians (EC) guidelines?
Contact the device manufacturer for repair
Submit request to Base Equipment Management for new devices
Ignore the issue until the device fails
Request a budget increase for equipment
Who should Equipment Custodians work with if the equipment is under warranty?
Base Equipment Management
The original seller of the equipment
Manufacture of the equipment
Network provision services
What is the purpose of hardware in a computer system?
To manage software installations
To take input data from the user, store it, display the output, and execute commands
To provide internet connectivity
To create graphical interfaces
Which of the following is considered internal hardware?
Printer
Monitor
RAM
Keyboard
Where are external hardware components added in relation to the computer case?
Inside the motherboard
As an expansion card
Outside of the computer case
Integrated into the CPU
What is the role of the motherboard in a computer system?
It is an output device like a printer
It is an external device used for data input
It is a storage device like an SSD
It is a main board where internal hardware components are built into or added
Which of the following is an example of external hardware?
SSD
CPU
Speaker
Hard Disk
Which of the following is NOT a type of motherboard?
Standard ATX motherboards
Micro ATX motherboards
BTX motherboards
Nano ITX motherboards
What does the motherboard enable between the CPU, RAM, storage devices, expansion cards, and other computer hardware components?
Electrical and logical channels for communication and data transfer
Wireless connectivity to peripheral devices
Conversion of AC to DC power
Cooling of the internal components
What does RAM stand for?
Random Access Memory
Readily Available Memory
Rapid Allocation Module
Random Allocation Memory
What is the primary function of RAM in a computer system?
To store the operating system
To process information and store data temporarily
To store permanent data
To enhance the graphics of the computer
How does the processing speed of RAM compare to that of a hard disk?
RAM is slower than a hard disk
RAM is much faster than a hard disk
RAM and hard disk have the same processing speed
The processing speed of RAM is not comparable to that of a hard disk
What happens to the information stored in RAM when the computer system is shut down?
It is transferred to the hard disk
It is permanently stored
It is deleted
It is backed up to cloud storage
Which of the following are types of RAM?
DRAM and SRAM
FLASH and CACHE
SSD and HDD
ROM and PROM
What is the primary use of a hard disk in a computer system?
Processing data
Storing data
Outputting data
Inputting data
Is a hard disk a volatile or non-volatile component?
Volatile
Non-volatile
Semi-volatile
None of the above
What happens to the data stored on a hard disk when the system is shut down?
It is wiped out
It is temporarily saved
It is permanently stored and not wiped out
It is lost and cannot be recovered
What does a hard disk contain that allows it to store huge chunks of data?
A single flat disk with a magnetic surface
A collection of stacked disks with electromagnetic surfaces
A set of interconnected microchips
Multiple solid-state drives
What is the range of processing speed for hard disks, measured in revolutions per minute (rpm)?
100-1000 rpm
1500-7500 rpm
4200-15000 rpm
20000-40000 rpm
How does the rpm of a hard disk affect its performance?
Higher rpm means lower processing speed
Higher rpm has no effect on processing speed
Higher rpm means higher processing speed
Lower rpm means higher processing speed
What is an SSD?
A type of computer processor
A computer data storage device based on semiconductors
A software program for data management
A computer network protocol
What type of memory does an SSD depend on?
Magnetic-based memory
Optical-based memory
Flash-based memory
Paper-based memory
Why are SSDs a popular choice for laptops and other devices?
They have a larger storage capacity than HDDs
They offer slower read/write speeds
They offer faster read/write speeds, lower power consumption, and higher durability than HDDs
They are cheaper than HDDs
Which of the following is NOT a type of SSD?
SATA
NVMe
M.2
SCSI
What is the CPU considered in a computer system?
An optional external device
The core hardware
A simple software program
A peripheral component
What is one of the primary functions of the CPU?
To store data permanently
To interpret and execute commands
To enhance the audio quality of the system
To display graphics
What does the CPU comprise of?
A set of audio-visual ports
A single large transistor
A computer chip with billions of small transistors
Multiple interconnected hard drives
What is the most important program that runs on your computer, it lets software and hardware work together?
Operating System
Programs
Applications
Hardware
