WorksheetsDAY 4 ASM VRM SWOOP
Total questions: 10
Worksheet time: 5mins
HOW LONG CAN WE SCHEDULE A DISPATCH FOR?
3 DAYS
12 DAYS
6 DAYS
10 DAYS
TRUE OR FALSE: SPIKE ASSOCIATES CAN DISPATCH VEHICLES FROM STORAGE NEEDING RELEASE PAPERS/PAYMENTS
TRUE
FALSE
WHAT IS THE CORRECT FORMAT WHEN ENTERING YOUR SIGNATURE IN SWOOP NOTES?
1:00 PM 11/04/2024 PKS-JSINS
1600 11/04/2024 PKS-LROADS
8:00 PM APRIL 11, 2024 PKS-SGRAY@AGERO.COM
TRUE OR FALSE :WE DON'T NEED TO ASK FOR THE CUSTOMER'S SAFETY FOR ALL ASM CASES when speaking to a Client/Customer.
TRUE
FALSE
WHO WILL PROCESS THE PAYMENT FOR RELEASE CHARGES WHEN VEHICLES ARE IN STORAGE?
SPIKE ASSOCIATE
TIER 1
DEDICATED ASSOCIATE/CASE OWNER
TL
WHERE DO WE PRIMARILY CREATE CASES?
MS TEAMS
SWOOP
MS DYNAMICS
AM DASHBOARD
WHAT DETAILS CAN WE USE TO SEARCH FOR CASES IN DYNAMICS? (SELECT MULTIPLE IF APPLICABLE)
VEHICLE COLOR
CASE NUMBER
LICENSE PLATE
CLAIM NUMBER
WHERE CAN WE LOCATE THE CLIENT'S ADVANCE CHARGES/SLM LIMITS
JOB AID
RESOURCES
MATRICES
NEWS AND ANNOUNCEMENT
WHAT DETAILS CAN WE USE TO SEARCH FOR JOBS IN SWOOP
PO NUMBER and client reference number
CLIENT representative's NAME
BODY SHOP NAME
TRUE OR FALSE: WE DO NOT ASSIST NON-ENGLISH SPEAKING CUSTOMERS
TRUE
FALSE
