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WorksheetsA+ 1102 Study Quiz 2
Total questions: 45
Worksheet time: 23mins
An incident handler needs to preserve evidence for possible litigation. Which of the following will the incident handler MOST likely do to preserve the evidence?
Encrypt the files.
Clone any impacted hard drives.
Contact the cyber insurance company.
Inform law enforcement.
A technician needs to recommend the best backup method that will mitigate ransomware attacks. Only a few files are regularly modified; however, storage space is a concern. Which of the following backup methods would BEST address these concerns?
Full
Differential
Off-site
Grandfather-father-son
A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?
Avoid distractions
Deal appropriately with customer's confidential material
Adhere to user privacy policy
Set and meet timelines
A technician needs to transfer a large amount of files over an unreliable connection. The technician should be able to resume the process if the connection is interrupted. Which of the following tools can be used?
fsck
chkdsk
git clone
robocopy
A company installed a new backup and recovery system. Which of the following types of backups should be completed FIRST?
Full
Without parity
Differential
Incremental
The use of data from a user's smartphone is considerably higher than average. The user suspects that an installed app is transmitting data in the background. The user would like to be alerted when an app tries to communicate with the internet. Which of the following is the BEST solution for the user's concern?
Operating system updates
Remote wipe
Antivirus
Firewall
A technician has been tasked with installing a workstation that will be used for point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards. Which of the following encryption technologies should be used to secure the workstation in case of theft?
Data-in-transit encryption
File encryption
USB drive encryption
Disk encryption
A user contacted the help desk to report pop-ups on a company workstation, indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser. Which of the following steps would MOST likely resolve the issue? (Choose two.)
Install a new hard drive and clone the user's drive to it.
Perform a reset on the user's web browser.
Deploy an ad-blocking extension to the browser.
Scan the computer with the company-provided antivirus software.
Uninstall the company-provided antivirus software.
A technician is installing new software on a macOS computer. Which of the following file types will the technician MOST likely use?
.deb
.vbs
.exe
.app
A technician is investigating a smartphone from an employee that exhibits the following symptoms: the screen turns on even when not in use, applications close especially when launching others, and certain applications, such as GPS, are in portrait mode when they should be in landscape mode. What actions can the technician take to solve these issues with minimal impact? (Choose two)
Activate airplane mode
Close unnecessary applications
Update the device's operating system
Enable automatic rotation
Perform a factory reset
A client reported that a PC with Windows 10 installed in the default configuration is having trouble loading applications after a reboot that occurred in the middle of the night. What is the FIRST action that should be taken in troubleshooting?
Install open-source software instead of the applications with issues
Run memory and CPU tests to ensure all hardware functionality is normal
Check for installed patches and uninstall them one by one until the problem is resolved
Format the hard drive and then reinstall the latest version of Windows 10 and all applications
Which of the following options could be used to implement secure physical access to a data center?
Geofence
Alarm system
Card reader
Motion sensor
Which two measures would BEST limit a bank's risk in the event of a high-profile cybercrime where attackers brute force passwords to access systems?
Limit remote access to destinations inside the corporate network.
Enforce account lockouts after too many bad password attempts.
Block all support accounts from logging in from foreign countries.
Enable multifactor authentication for each support account.
Configure a replacement remote-access tool for support cases.
Which tool will help a technician identify the issue of a computer running slow?
Disk Cleanup
Group Policy Editor
Disk Management
Resource Monitor
What is the BEST description of the purpose of the string "591d5a16ce90e8e97fa7c211b7673a8" provided to an administrator upon downloading a new ISO?
XSS verification
AES-256 verification
Hash verification
Digital signature verification
Which of the following should the administrator do to help secure the device against the threat of a sluggish mobile phone due to several malicious applications? (Choose two.)
Prevent a device root.
Block third-party application installation.
Require a PIN on the unlock screen.
Disable biometric authentication.
Enable developer mode.
A technician is unable to join a Windows 10 laptop to a domain. Which of the following is the MOST likely reason?
The domain's processor compatibility is not met.
The laptop has Windows 10 Home installed.
The laptop does not have an onboard Ethernet adapter.
The laptop does not have all current Windows updates installed.
Which of the following OS types provides a lightweight option for workstations that need an easy-to-use, browser-based interface?
FreeBSD
Chrome OS
macOS
Windows
Which of the following options describes how to set up Windows Hello Fingerprint for the users?
Navigate to the Control Panel utility, select the Security and Maintenance submenu, select Change Security and Maintenance settings, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete.
Navigate to the Windows 10 Settings menu, select the Accounts submenu, select Sign-in options, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete.
Navigate to the Windows 10 Settings menu, select the Update & Security submenu, select Windows Security, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete.
Navigate to the Control Panel utility, select the Administrative Tools submenu, select the user account in the list, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete.
Which of the following is MOST likely to be of concern to the IT manager when upgrading its computer-aided design (CAD) software to the newest version that forces storage of all CAD files on the software's cloud server?
All updated software must be tested with all system types and accessories.
Extra technician hours must be budgeted during installation of updates.
Network utilization will be significantly increased due to the size of CAD files.
Large update and installation files will overload the local hard drives.
Which of the following describes the incident where someone who is fraudulently claiming to be from a reputable bank calls a company employee?
Pretexting
Spoofing
Vishing
Scareware
The network was breached over the weekend. System logs indicate that a single user's account was successfully breached after 500 attempts with a dictionary attack. What would be the BEST way to mitigate this threat?
Encryption at rest
Account lockout
Automatic screen lock
Antivirus
A user reports that a PC is running slowly. The technician suspects that it has a highly fragmented hard drive. Which of the following tools should the technician use?
resmon.exe
msconfig.exe
dfrgui.exe
msinfo32.exe
A company has just upgraded several desktop PCs. The hard drives contain PII. Which of the following is the BEST method to dispose of the hard drives?
Punching
Degaussing
Low-level formatting
Erasing/cleaning
Which of the following is the MOST cost-effective version of Windows 10 that allows remote access through Remote Desktop?
Home
Pro for Workstations
Enterprise
Pro
A user created a file on a shared drive and wants to prevent its data from being accidentally deleted by others. Which of the following applications should the technician use to assist the user with hiding the file?
Device Manager
Indexing Options
File Explorer
Administrative Tools
A user is configuring a new SOHO Wi-Fi router for the first time. Which of the following settings should the user change FIRST?
Encryption
Wi-Fi channel
Default passwords
Service set identifier
Which of the following step should the technician take NEXT after spending hours trying to resolve a computer issue for the CEO who needs the device returned as soon as possible?
Continue researching the issue.
Repeat the iterative processes.
Inform the CEO the repair will take a couple of weeks.
Escalate the ticket.
Which of the following must be maintained throughout the forensic evidence life cycle when dealing with a piece of evidence?
Acceptable use
Chain of custody
Security policy
Information management
When configuring a SOHO device and company policy dictates that static IP addresses cannot be used, which of the following should the technician use to maintain the same IP address at all times?
DHCP reservation
Port forwarding
DNS A record
NAT
After accidentally uninstalling security software from all servers in the environment, what is the BEST reason to fill out a change request form?
Owners can be notified a change is being made and can monitor it for performance impact.
A risk assessment can be performed to determine if the software is needed.
End users can be aware of the scope of the change.
A rollback plan can be implemented in case the software breaks an application.
What is the MOST efficient solution for a user who needs Linux to run a specific open-source application not available for the currently installed Windows platform, considering they have limited bandwidth throughout the day?
Install and run Linux and the required application in a PaaS cloud environment.
Install and run Linux and the required application as a virtual machine installed under the Windows OS.
Use a swappable drive bay for the boot drive and install each OS with applications on its own drive. Swap the drives as needed.
Set up a dual boot system by selecting the option to install Linux alongside Windows.
Which is the BEST solution to prevent a laptop running Windows 10 from going to sleep when it is closed and on the docking station?
Within the Power Options of the Control Panel utility, click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the Plugged In category to Never.
Within the Power Options of the Control Panel utility, click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the On Battery category to Never.
Within the Power Options of the Control Panel utility, select the option Choose When to Turn Off the Display and select Turn Off the Display under the Plugged In category to Never.
Within the Power Options of the Control Panel utility, select the option Choose What Closing the Lid Does and select When I Close the Lid under the Plugged In category to Do Nothing.
Which of the following has infected the computer if a user attempts to open some files, but a message appears stating that the files are encrypted, and the user was able to access these files before without receiving this message, with no changes made within the company?
Cryptominer
Phishing
Ransomware
Keylogger
A technician is replacing the processor in a desktop computer. Which of the following safety procedures would BEST protect the components in the PC? (Choose two.)
Placing the PSU in an antistatic bag
Disconnecting the computer from the power source
Ensuring equipment is grounded
Ensuring proper ventilation
Utilizing an ESD strap
In which of the following Windows Settings tools can the user enable speech recognition on a PC?
Language
System
Personalization
Ease of Access
A user reports that their antivirus software detects that a computer is infected with a virus. The user thinks this happened while browsing the Internet. The technician does not recognize the interface in which the antivirus message is presented. What is the NEXT step the technician should take?
Shut down the infected computer and swap it with another computer.
Investigate what the interface is and what caused it to appear.
Proceed with initiating a full scan and removal of the viruses using the presented interface.
Call the phone number displayed on the antivirus removal tool interface.
A technician discovers that an employee is mining cryptocurrencies on a desktop computer. The company has decided that this action violates its guidelines. Which of the following documents should be updated to reflect this new requirement?
MDM
EULA
IRP
AUP
An organization is centralizing support functions and requires the ability to support a remote user's desktop. Which of the following technologies will allow a technician to see the problem along with the user?
RDP
VNC
SSH
VPN
Which of the following provide the BEST way to secure physical access to a data center server room? (Choose two.)
Biometric lock
Badge reader
Locking rack
USB token
Video surveillance
Which of the following Wi-Fi protocols is the MOST secure?
WPA3
WPA-AES
WEP
WPA-TKIP
A department has the following technical requirements for a new application: Quad Core processor, 250GB of hard drive space, 6GB of RAM, and touch screens. The company plans to upgrade from a 32-bit Windows OS to a 64-bit OS. Which of the following will the company be able to fully take advantage of after the upgrade?
CPU
Hard drive
RAM
Touch screen
Which of the following is the MOST likely cause of the issue when a user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network?
Time drift
Dual in-line memory module failure
Application crash
Filesystem errors
If a workstation is operating sluggishly and other users on the same workstation have reported that it functions normally, what should the systems administrator most likely attempt NEXT after validating normal function?
Increase the paging file size
Run the chkdsk command
Rebuild the user's profile
Add more system memory
Defragment the hard drive
What configuration should a technician employ to set up a desktop computer in a small office so the user can access files on a drive shared from another desktop on the network?
Configure the network as private
Enable a proxy server
Grant the network administrator role to the user
Create a shortcut to public documents
