WorksheetsNetworking and Computer Maintenance Quiz
Total questions: 45
Worksheet time: 23mins
Which of the following is a proprietary Cisco AAA protocol?
TKIP
AES
RADIUS
TACACS+
A technician is asked to resize a partition on the internal storage drive of a computer running macOS. Which of the following tools should the technician use to accomplish this task?
Console
Disk Utility
Time Machine
FileVault
A desktop specialist needs to prepare a laptop running Windows 10 for a newly hired employee. Which of the following methods should the technician use to refresh the laptop?
Internet-based upgrade
Repair installation
Clean install
USB repair
In-place upgrade
A user reports that a PC seems to be running slower than usual. A technician checks the system resources, but the disk, CPU, and memory usage seem fine. The technician sees that the GPU temperature is extremely high. Which of the following types of malware is most likely?
Spyware
Cryptominer
Ransomware
Boot sector virus
A user is experiencing frequent malware symptoms on a Windows workstation. The user has tried several times to revert to a previous state, but the malware persists. Which of the following actions would most likely resolve the issue?
Quarantine the system files
Reimage the workstation
Encrypt the hard drive
Disable TLS 1.0 support
An advisory change committee did not approve a requested change due to the lack of alternative actions if the implementation failed. Which of the following should be updated before requesting approval again?
Scope of the change
Risk level
Rollback plan
End-user acceptance
A technician is setting up a new laptop. The company's security policy states that users cannot install virtual machines. Which of the following measures should the technician implement to prevent users from enabling virtualization technology on their laptops?
UEFI password
Secure boot
Account lockout
Restricted user permissions
During a recent flight, an executive unexpectedly received several records of dogs and cats while trying to watch a movie on their iPhone with in-flight Wi-Fi. The executive does not have contact records that send images like these and has not seen these images before. To best resolve this issue, the executive should:
Set AirDrop to only accept files from known contacts
Completely disable all wireless systems during the flight
Stop using iMessage and only use secure communication apps
Allow only messages and calls from saved contacts
A technician receives a call from a user who cannot open Outlook. The user indicates that Outlook was working fine yesterday, but the computer may have restarted overnight. Which of the following is the MOST likely reason why Outlook has stopped working?
Spam filter installation
Invalid registry settings
Malware infection
Operating system update
A bank would like to enhance building security in order to prevent vehicles from driving into the building while also maintaining easy access for customers. Which of the following BEST addresses this need?
Guards
Bollards
Motion sensors
Access control vestibule
After a company installed a new SOHO router, customers were unable to access the company-hosted public website. Which of the following will MOST likely allow customers to access the website?
Port forwarding
Firmware updates
IP filtering
Content filtering
Which of the following is the proper way for a technician to dispose of used printer consumables?
Follow the manufacturer's recommended disposal procedure.
Dispose of consumables in standard trash receptacles.
Empty any residual ink or toner from consumables before placing them in a standard recycling bin.
Dispose of consumables in standard recycling bins.
When attempting to open the company's proprietary mobile application, it immediately closes. What should a systems administrator attempt FIRST to resolve the issue?
Uninstall and reinstall the application
Reset the phone to factory settings
Install an alternative application with similar functionality
Clear the application cache
If a wireless network is experiencing interference from other nearby SSIDs, which of the following can BEST resolve the interference?
Changing channels
Modifying the wireless security
Disabling the SSID broadcast
Changing the access point name
A user rotates a cell phone horizontally to read emails, but the display remains vertical, even though the settings indicate autorotate is on. Which of the following will MOST likely resolve the issue?
Recalibrating the magnetometer
Recalibrating the compass
Recalibrating the digitizer
Recalibrating the accelerometer
Which version of Windows would a technician MOST likely deploy for a user at a large corporation for access to corporate domain, email, and shared drives?
Windows Enterprise Edition
Windows Professional Edition
Windows Server Standard Edition
Windows Home Edition
What should a technician do NEXT if an Android smartphone failed to complete a tethered OS update and there are no error messages on the device?
Verify all third-party applications are disabled.
Determine if the device has adequate storage available.
Check if the battery is sufficiently charged.
Confirm a strong internet connection is available using Wi-Fi or cellular data.
Why can a Windows 10 OS on a PC with 16GB of RAM only access 4GB of RAM?
The UEFI settings need to be changed.
The RAM has compatibility issues with Windows 10.
Some of the RAM is defective.
The newly installed OS is x86.
Which of the following actions should a network administrator take to BEST ensure that data within the call center remains unseen by others when call center agents leave their workstations?
Encrypt the workstation hard drives.
Lock the workstations after five minutes of inactivity.
Install privacy screens.
Log off the users when their workstations are not in use.
If a Chief Financial Officer (CFO) is concerned about losing access to very sensitive, legacy, unmaintained PII on a workstation due to a ransomware outbreak, which of the following backup methods would BEST meet the regulatory requirement to retain this data for many years?
A daily, incremental backup that is saved to the corporate file server.
An additional, secondary hard drive in a mirrored RAID configuration.
A full backup of the data that is stored off site in cloud storage.
Weekly, differential backups that are stored in a cloud-hosting provider.
Which of the following is the BEST way for a police officer to secure their workstation quickly when walking away?
Use a key combination to lock the computer when leaving.
Ensure no unauthorized personnel are in the area.
Configure a screensaver to lock the computer automatically after approximately 30 minutes of inactivity.
Turn off the monitor to prevent unauthorized visibility of information.
What is the first step a homeowner should take after installing all the necessary cabling and hardware for a new router to work correctly with the new ISP?
Convert the PC from a DHCP assignment to a static IP address.
Run a speed test to ensure the advertised speeds are met.
Test all network sharing and printing functionality the customer uses.
Change the default passwords on new network devices.
What is MOST likely the cause of a staff member receiving a message that a website could not be trusted, while other colleagues reported the same issue across numerous other websites, and remote users who were not connected to corporate resources did not have any issues?
A bad antivirus signature update was installed.
A router was misconfigured and was blocking traffic.
An upstream internet service provider was flapping.
The time or date was not in sync with the website.
Which of the following data is MOST likely to be regulated?
Name in a phone book
Name on a medical diagnosis
Name on a job application
Name on an employer's website
Which technology can be implemented to prevent users from rooting/jailbreaking their deployed mobile phones?
Signed system images
Antivirus
SSO
MDM
When setting up a conference room computer to boot an application on log-in, which two items could a technician use to accomplish this task?
Startup Folder
System Information
Task Scheduler
Programs and Features
File Explorer
After resetting a user's password, what should a systems administrator require to further protect the user's account?
Require the user to change the password at the next log-in
Disallow the user from changing the password
Disable the account
Choose a password that never expires
A technician downloaded software from the Internet that required the technician to scroll through a text box and at the end of the text box, click on a button labeled Accept. Which agreement is MOST likely in use?
DRM
NDA
EULA
MOU
Which of the following command lines will delete a directory?
md
del
dir
rd
cd
A technician is troubleshooting a computer with a suspected short circuit in the power supply. What is the FIRST step the technician should take?
Put on an ESD wrist strap.
Disconnect the power before servicing the PC.
Place the PC on a grounded workbench.
Place the components on an ESD mat.
A systems administrator is tasked with configuring desktop systems to use a new proxy server that the organization has added to provide content filtering. Which of the following Windows utilities is the BEST choice for accessing the necessary configuration to complete this goal?
Security and Maintenance
Network and Sharing Center
Windows Defender Firewall
Internet Options
An analyst needs GUI access to server software running on a macOS server. Which of the following options provides the BEST way for the analyst to access the macOS server from the Windows workstation?
RDP through RD Gateway
Apple Remote Desktop
SSH access with SSH keys
VNC with username and password
Which of the following is an example of MFA?
Fingerprint scan and retina scan
Password and PIN
Username and password
Smart card and password
Which of the following actions should the technician take to most likely resolve the issue when a user receives a message stating that the address is already in use while attempting to log in to specialized software?
Bridge the LAN connection between the laptop and the desktop.
Set the laptop configuration to DHCP to prevent conflicts.
Remove the static IP configuration from the desktop.
Replace the network card in the laptop, as it may be defective.
Which of the following actions should a technician take to resolve the issue when a user is experiencing problems with document-processing software on a Windows workstation, while other users are not facing the same issue?
Roll back the updates.
Increase the page file.
Update the drivers.
Rebuild the profile.
Which of the following is the MOST basic version of Windows that includes BitLocker?
Home
Pro
Enterprise
Pro for Workstations
Which of the following actions would be BEST to remove malware while also preserving the user's files?
Run the virus scanner in an administrative mode.
Reinstall the operating system.
Reboot the system in safe mode and rescan.
Manually delete the infected files.
Which of the following files should the technician execute to complete the installation of a new business application on a user's desktop computer running Windows 10 Enterprise 32-bit operating system?
Installer_x64.exe
Installer_Files.zip
Installer_32.msi
Installer_x86.exe
Installer_Win10Enterprise.dmg
After reporting potential malware on a computer, which of the following should the technician do NEXT when the user describes unusual activity such as slow performance, excessive pop-ups, and browser redirections?
Advise the user to run a complete system scan using the OS anti-malware application.
Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present.
Have the user check for recently installed applications and outline those installed since the link in the email was clicked.
Instruct the user to disconnect the Ethernet connection to the corporate network.
A technician is setting up a new laptop for a traveling employee. Which of the following is the BEST security practice for this scenario?
PIN-based login
Quarterly password changes
Hard drive encryption
Physical laptop lock
A technician is troubleshooting an outgoing audio issue on a third-party VoIP application on Windows 10. The PC uses a USB microphone connected to a powered hub. The technician verifies that the microphone works on the PC using the Voice Recorder. What should the technician do to resolve the issue?
Remove the microphone from the USB hub and connect it directly to a USB port on the PC.
Enable the microphone in Windows privacy settings to allow desktop apps to access it.
Remove the microphone from Device Manager and scan for new hardware.
Replace the USB microphone with one that uses a traditional 3.5mm connector.
A user who cannot connect to the network submits a help ticket. The assigned help technician asks if any recent changes have been made, and the user reports that there is construction activity in nearby offices. The technician proceeds to ping the user's desktop, which does not respond. What is the most likely cause of this problem?
A duplicate IP address has been issued to the user's desktop.
The operating system's HDD is failing.
The network cable has been disconnected.
Malware has infected the system.
A user has been unable to access a website and has submitted a help desk ticket. The website has been verified to be online. Which of the following troubleshooting steps will MOST likely resolve the issue?
Deleting the browser history
Clearing the cache
Enabling private mode browsing
Enabling ad blocking
A desktop support technician is tasked with migrating several PCs from Windows 7 Pro to Windows 10 Pro. The technician must ensure files and user preferences are retained, must perform the operation locally, and should migrate one station at a time. Which of the following methods would be MOST efficient?
Golden image
Remote network install
In-place upgrade
Clean install
The findings from a security audit indicate the risk of data loss from lost or stolen laptops is high. The company wants to reduce this risk with minimal impact to users who want to use their laptops when not on the network. Which of the following would BEST reduce this risk for Windows laptop users?
Requiring strong passwords
Disabling cached credentials
Requiring MFA to sign on
Enabling BitLocker on all hard drives
