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WorksheetsA+ 1101 Study Quiz 1
Total questions: 46
Worksheet time: 23mins
What is the SSID also known as in the wireless network settings?
Security Mode
MAC Address
Wireless Network Name
Channel
Which security mode is not recommended for a wireless network?
Enable WEP Wireless Security (basic)
Enable WPA Wireless Security (enhanced)
Enable WPA2 Wireless Security (enhanced)
Disable Wireless Security
What does disabling SSID Broadcast do in a wireless network?
It hides the network from being seen by devices scanning for WiFi networks.
It changes the wireless channel automatically.
It encrypts the data being transmitted over the network.
It allows only specific MAC addresses to connect to the network.
What is the purpose of MAC filtering in a wireless network?
To set the maximum number of devices that can connect to the network.
To determine the speed of the network.
To allow or disallow specific devices based on their MAC address.
To encrypt the data being transmitted over the network.
Which of the following components should be checked first when experiencing smudging and paper jams with oversized documents?
Toner
Fuser
Duplexer
Rollers
What is the purpose of the SOHO Starter Kit provided to the new technician, Joe?
To play a simulation game
To configure customers' home networks
To repair broken computer parts
To study for a networking exam
What should the computer be connected to in order to have Internet connectivity according to the training material?
Phone Service
LAN 1-4
WAN
POTS
What should the phone be connected to in order to have a dial tone?
WAN
LAN 1-4
POTS
Cable Modem
A technician is tasked with installing additional RAM in a desktop computer. Which of the following types of RAM is MOST likely to be used?
SODIMM
DDR3
ECC
VRAM
Vertical streaks are appearing on the output of a laser printer. Which of the following items is the MOST likely cause?
Roller
Drum
Transfer belt
Ribbon
A user is trying to play a DVD on a projector. The user can hear the audio, however, the projector is showing an error message that states: HDMI Blocked due to Copy Protection. Which of the following is the MOST likely cause of the error?
The HDMI cannot carry the signal from the DVD to the projector.
The user needs to switch from HDMI to a cable standard such as DisplayPort.
The projector does not support the necessary HDCP protocol.
The user needs to enable copy-protected sources in the projector's settings.
While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is extremely polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel. Which of the following is the MOST likely reason for this issue?
The channel is reserved for licensed band use.
The channel selection is defective; contact the manufacturer.
The channel must be unlocked by the vendor.
The device requires a firmware update to unlock the channel.
A user submitted a support ticket that states all of the printouts from a laser printer appear to have double images imposed on them. A review of past printer support tickets shows that a maintenance kit has not been installed in more than a year. Which of the following printer consumables is MOST likely causing the issue?
Separation pad
Transfer roller
Ink cartridge
Fuser
A technician is configuring a workstation to be used as a VM host. After installing the necessary software, the technician is unable to create any VMs. Which of the following actions should be performed?
Disable the BIOS password
Enable TPM
Enable multithreading
Enable Fast Startup
A user's computer is not receiving a network connection. The technician confirms that the connection seems to be down and looks for the user's port on the patch panel. The port and patch panel are not labeled. Which of the following network tools should the technician use to identify the port?
Network tap
Punchdown tool
Tone probe
Crimper
A user, who is attempting to give a presentation via a projector in a conference room, reports that the projector has video but no audio. Which of the following will MOST likely resolve the issue?
Changing the input on the projector to VGA
Changing the output on the PC to DVI
Modifying the projector's refresh rate
Utilizing an HDMI connection
A customer reports that a computer is never able to reach more than a 100Mbps transfer data rate, even when using a Gigabit LAN card. While troubleshooting, the technician notices the network cable needs to be replaced. Which of the following cable categories is limiting the transfer speed?
Cat 5
Cat 5e
Cat 6
Cat 6a
While using a popular videoconferencing program, the user selects a webcam, but the software is unable to open the webcam. The webcam was working the previous day. Which of the following should be done to address this issue?
Close other video software and retry.
Adjust the conference software to a compatible resolution.
Switch the video from the webcam to «conference» mode.
Reseat or replace the webcam.
A user failed to gain access to a building's entrance after security measures at the entrance were upgraded last week. The company implemented the 13.56MHz frequency short band, and users can now utilize their mobile devices to authenticate. Which of the following has to be enabled for the mobile device to authenticate?
Bluetooth
Biometrics
NFC
PIN
Which of the following standards supports MIMO technology?
802.11a
802.11b
802.11g
802.11n
A technician powers on a PC and its monitor and sees the following error message: No input signal detected - The display lights on the computer are on. Which of the following is a possible solution?
Changing the BIOS settings
Changing the connector setting on the monitor
Checking the power plug on the monitor
Checking the power plug on the PC
Which of the following components enables the input on a mobile device's touch screen?
OLED
Digitizer
Inverter
CMOS sensor
A technician unboxed a new computer, plugged it in to a UPS, and connected the requested peripherals. The computer lights and fans turn on, but the technician hears three loud, consecutive beeps during boot. Which of the following actions will remediate the issue?
Replacing the power supply
Replacing the UPS
Changing the CMOS battery
Reseating the RAM
An IT manager discovered that hundreds of pages of printed materials are being recycled each day because the materials are left on the printer tray instead of being picked up by users. Which of the following would BEST prevent this waste?
Send friendly reminders to not print unnecessarily.
Enable duplex printing to reduce paper utilization.
Bill each department for the excess material cost.
Require a code or badge before releasing a print job.
An online retailer wants to save money and is considering moving to the public cloud so that capacity can be added during the high shopping season and automatically removed when the peak passes. Which of the following options BEST describes this aspect of cloud computing?
Rapid Elasticity
Measured Service
Shared Resources
High Availability
A technician receives reports that the entire office sporadically loses network connectivity throughout the day. The technician determines that the cause is EMI. Which of the following types of cables would be the MOST cost-effective without sacrificing system performance?
Coaxial
Shielded Cat 6
Plenum Cat 5e
Multimode Fiber
An organization maintains various types of records, including health records and criminal backgrounds. Which of the following cloud environments would the organization MOST likely use to limit the attack surface?
Public
Hybrid
Community
Private
Which of the following describes the measured use of cloud resources?
Resources provisioned instantly
Payments only for the resources that are used
Resources pooled to increase computing power
Implementation of rapid elasticity
A colleague has a laptop that has been working as expected for several years, but the laptop now has a small bulge in the bottom casing and overheats occasionally while plugged in to a wall outlet. The MOST likely component that needs to be replaced is the:
power adapter
battery
system fan
hard drive
A company just bought a printer capable of automatically printing on both sides of the paper. After installation, however, the technician can only print on both sides of the paper manually. Which of the following should the technician do to fix the issue?
Install the most recent firmware upgrade available for the printer
Contact the vendor for a hardware replacement
Reinstall the printer software and drivers, and then restart the printer
Read the installation manual and configure duplex settings
What is most likely the cause of a wireless connection dropping or becoming very slow only when connected to the office wireless network?
Hidden SSID
Device interference
Ethernet port flapping
High ISP latency
Which cloud model maintains access even during a local internet outage?
Private
SaaS
Community
Public
Before purchasing a NVMe drive, which two should a user confirm are available on the PC? (Choose two.)
M.2
PCIe
SATA
SAS
SCSI
What should a repair technician do first when a laptop screen occasionally shows a faded image in very bright settings?
Replace the graphics card
Replace the screen, as the customer insists
Recommend the usage of an external display instead
Ensure the backlight is functioning as expected
A laptop PC user is reporting issues with the hard drive. A filesystem check shows that all files are accessible and the filesystem is clean. After the check, the PC still issues a hard drive error message. Which of the following is the MOST likely cause of the error?
S.M.A.R.T failure
IOPS failure
DIMM failure
RAID failure
A user reboots a machine. On rebooting, the user hears one beep, and then an error message is displayed. Which of the following are MOST likely causing this issue? (Choose two.)
Power supply
CPU
Graphics card
Boot order
RAM module
A salesperson is using a weather application on a mobile device. The application appears to be draining the device's battery very quickly. Which of the following is the BEST action for the salesperson to take in order to view weather forecasts while travelling?
Enable the GPS service to ensure accurate location detection.
Manually enter office locations in the weather application.
Configure less frequent location checks using cellular location services.
Use the office's Wi-Fi IP addresses as the geolocation mechanism.
A technician replaced a motherboard on a server, and now the 64-bit hypervisor is not loading correctly. Which of the following needs to be enabled for the hypervisor to run?
Hardware prefetcher
Hyperthreading
VT-pro
VT-d
A user's mobile phone gets really hot to the touch and does not retain a charge. The user also reports that the phone is very slow, especially while charging. Which of the following is MOST likely causing these symptoms?
Broken charging port
Digitizer failure
CPU overheating
Defective battery
A Microsoft Windows user is preparing to work in another country and needs to comply with corporate policy for data protection when copying files to portable media. Which of the following solutions would MOST likely satisfy this requirement?
A USB 3.1 flash drive with BitLocker to Go installed
An SD memory card with NTFS
An XD memory card with ext3
A portable hard drive with FAT32
Which of the following network devices is used to separate broadcast domains?
Switch
Wireless access point
Router
Hub
A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transports the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone. Which of the following is the MOST likely cause of the issue?
The phone requires a firmware update to address charging issues.
The charge port contains foreign objects, such as lint.
The phone's battery has swelled, preventing the utilization of the charge port.
The phone has experienced water damage, thus the battery is not charging.
A network administrator was notified that laptop users are unable to access or ping any network resources on the corporate network. Which of the following should the network administrator check FIRST?
DHCP
AAA
DNS
ARP
A user in a medical office contacts a technician regarding a printer that is used to print A4-sized labels. After the labels are printed, they mistakenly contain white space in the middle of the page. Which of the following would MOST likely be the cause?
Contaminated fuser
Worn rollers
A misfeed
Page orientation
Upon booting a workstation, a technician hears a distinct clicking sound after power is applied to the motherboard. Which of the following would MOST likely be the cause?
RAID
SSD
S.M.A.R.T
HDD
A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system. Which of the following should the technician do NEXT?
Determine the next steps to resolve the issue and document it.
Design a plan of action to resolve the issue and implement the solution.
Document the findings, actions, and outcomes.
Establish a theory of probable cause, researching internally or externally as needed.
