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WorksheetsA+ 1101 Study Quiz 3
Total questions: 58
Worksheet time: 29mins
Which of the following BEST describes what the technician should do to fix the issue when a new printer called 'Generic Printer' does not print a test page?
Connect the printer with a USB cable rather than over the network.
Install the appropriate printer drivers for the OS.
Install the correct toner in the printer.
Set the printer trays to allow duplex printing.
Which of the following describes the FIRST action that should be taken when a conference room projector shows the error message 'No Signal Input'?
Verify that the projector is turned on.
Verify that the user is using an approved OS.
Replace the projector bulb.
Check the video cable and replace it if necessary.
Which of the following is MOST likely the cause of the issues when a user's PC is very sluggish, the HDD light is constantly on without blinking, and updates have failed?
The hard disk drivers have been corrupted.
The HDD cables need reseating.
A RAID disk failed.
The HDD has no free space.
Which of the following actions will MOST likely enable calendar alerts when the latest calendar updates have not appeared on the user's corporate mobile device for several days, but they do appear on the user's laptop?
Checking that the ringer volume on the device is high enough to be audible
Ensuring the corporate password is saved correctly in the calendar application
Installing a third-party calendar application and synchronizing it with the corporate calendar
Remotely wiping the mobile device and reinstalling all applications
A technical lead wants to migrate all common business applications, including email and fileshares, to the cloud. Which of the following cloud concepts should be used?
MaaS
PaaS
SaaS
IaaS
A new version of Windows was released and a piece of software vital to the engineering department will not run on the new version. Which of the following is the BEST option to enable this department to be able to continue using this software?
Do not upgrade any workstations within the organization.
Upgrade all workstations and provide a virtual environment for the legacy software.
Upgrade all workstations except those used by the engineering department.
Purchase new workstations for the engineering department.
A technician made several upgrades to a computer and then determined the power supplied by the PSU is insufficient. Which of the following would MOST likely cause the insufficiency? (Choose two.)
Replacing the HDD with an SSD
Adding more RAM
Upgrading the graphics card
Upgrading the firmware
Adding an optical drive
A technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter. The new computer does not have a 9-pin serial port. Which of the following ports can an adapter be installed on in order to connect to the point-of-sale system?
HDMI
Bluetooth
USB
Lightning
Which of the following network types would be used in a server room to connect virtual servers to high-speed storage?
WAN
PAN
MAN
SAN
A desktop support technician is tasked with upgrading a laptop so that it has the fastest data access possible. Which of the following BEST satisfies this requirement?
mSATA SSD
M.2 NVMe SSD
2.5 SATA SSD
2.5 SAS HHD
The Chief Executive Officer wants to ensure company data is stored in a manner that provides the company with complete control over how the data is managed. Which of the following is the BEST cloud deployment model for this request?
Community
Hybrid
Public
Private
A user sends a print job to a network printer, and the print job uses double the amount of paper as expected. Which of the following should the user configure to get the expected result?
Duplex
Collate
Landscape
Transparency
Which of the following steps should a help desk technician take NEXT if they think a desktop PC has failed due to a defective power supply?
Inquire about environmental or infrastructure changes.
Conduct external or internal research based on symptoms.
Establish a plan of action to resolve the problem and implement the solution.
Document the findings, actions, and outcomes.
Which of the following should the IT department implement to maintain complete control over users' operating systems while complying with government-enforced requirements to safeguard all aspects of data, as the company requires employees to work remotely?
VDI
IaaS
VPN
SaaS
What is the BEST reason to use a virtual machine as a sandbox?
To test new software in a safe environment
To increase the efficient use of computing resources
To run multiple machines on the same hardware
To have dedicated hardware for a single system
Which of the following would MOST likely be used to connect one or more devices to the internet in a SOHO?
Hub
Ethernet gateway
Wireless access point
Router
Which of the following options is the MOST important for the technician to consider before building the gaming computer?
Redundant power supply
Modular power supply
20-pin vs. 24-pin power adapter
Power supply wattage rating
Which of the following is the PRIMARY security concern with virtual machine escape?
Cross-site scripting
Compromising the hypervisor
Overutilization of resources
Rogue virtual machines installed on the hypervisor
An IT manager is requesting that the company buy new cables to be used with F-type connectors that are already in house. Which of the following cables should the company buy?
Coaxial
Plenum
Cat 5e
Fiber
A user reports a cell phone is getting hot. Which of the following are MOST likely to be possible causes? (Choose three.)
Using the device as a Wi-Fi hotspot
A failing battery
Too many open applications
A cracked screen
Less than 15% free storage space on the phone
A technician configured a new SOHO router for a small business. The ISP gave the technician an IP address on the router's WAN port. Which of the following addresses did the technician MOST likely configure on the router?
10.1.50.30
19.45.7.28
169.254.168.10
172.22.40.6
A technician is diagnosing a workstation that shuts down unexpectedly during a burn-in test. Which of the following is the MOST likely cause for this symptom?
Faulty CMOS battery
OS update issue
Overheating
Faulty RAM
The help desk received a ticket regarding issues with a laser printer. The printer has had repairs previously for scanning issues. Currently, the printed text is not adhering properly to the paper. Which of the following should be replaced to resolve this issue?
Fuser
Waste container
Roller
Toner
Which of the following types of devices MOST often uses a Thunderbolt cable?
Linux PC
Android mobile
Apple laptop
Chromebook
A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The fuser was just installed a few weeks ago, as indicated by the service history. Which of the following should the technician do NEXT?
Disable the printer for repairs
Install a printer roller kit
Remove the paper and let the fuser cool down
Replace the paper with thicker paper stock
A user reports limited or no connectivity on a laptop. A technician runs ipconfig /all with the following result: IPv4 connectivity...limited or none. IPv4 address...169.254.254.1. subnet mask...255.255.0.0. default gateway... Which of the following is the MOST likely cause of this issue?
DHCP failure
ARP cache
DNS resolution
Duplicate IP address
A Wi-Fi mesh network has been optimized to eliminate poor coverage areas, yet users still experience decreased bandwidth and connectivity issues. Which of the following actions should the technician take NEXT?
Relocate any large, dense, solid, and metal objects, such as mirrors and file cabinets, in the mesh network coverage area to the perimeter so that wireless reflections, absorptions, and occlusions are minimized.
Use a Wi-Fi analyzer to determine whether the channel in use is overcrowded and to identify which channel the mesh network should use for best performance.
Use the signal strength indicator on a mobile device to roam the coverage area and generate a heat map to isolate zones with weak signals.
Turn off broadcasting of the SSID on the mesh network so that other networks cannot see it.
Which of the following are default ports for HTTP and HTTPS traffic? (Choose two.)
25
443
143
80
23
Documents are not printing out correctly from a laser printer at a conference. Some of the print is missing, and the pages come out unreadable. Which of the following should a technician do to fix this issue?
Exchange the transfer roller.
Recalibrate the printer.
Clear the jam.
Replace the fuser assembly.
Which of the following is an unsecure remote access protocol?
SSH
HTTPS
SFTP
Telnet
Which of the following cable types is the standard connector on printers?
DVI
eSATA
USB
Lightning
Which of the following is the MAXIMUM power PoE+ provides?
15.4W
30W
60W
95W
A user reports the touch screen on an Android smartphone is not responding to any input. The technician has cleared the cache, restarted the phone, and ensured the phone is fully charged. The issue still persists. Which of the following should the technician replace on the phone to MOST likely resolve the issue?
System on a chip
Accelerometer
Digitizer
Gyroscope
Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?
Unplug one power cable
Verify the RAM temperature
Utilize a grounding strap
Replace the RAM while the server is running
Which of the following represents the NEXT action the technician should perform when a customer is experiencing slowness with a satellite internet connection and high latency while pinging, but the download test is performing perfectly?
Restart the modem and run an online internet connection and speed diagnostic tool.
Guide the customer on how to upgrade the internet plan with the provider in order to improve latency.
Explain to the customer this is not an issue; this situation is normal for this type of internet connection.
Replace the modem because it is not working correctly based on the test result.
Which of the following should the technician perform NEXT after replacing the toner cartridge in a laser printer that is still not printing images on the left side of the page?
Replace the imaging drum.
Realign the pickup rollers.
Clean the duplexing assembly.
Calibrate the printer.
Which of the following ports should a systems administrator enable to allow SMTP traffic through the system's host-based firewall?
23
25
80
161
Which of the following is the MOST cost-effective solution to monitor all outbound traffic in a SOHO?
Spectrum analyzer
Network tap
Loopback plug
Toner probe
Which of the following actions should the technician perform NEXT after discovering the root cause of an application error and restoring full functionality for all users?
Write a knowledge base article in the ticketing software to expedite future incidents.
Submit a bug report to the developer of the application, along with the steps taken to resolve the issue.
Work with the developer to proactively collect the application logs to identify future errors of this type.
Send an email communication to the company about the issue and the steps taken to resolve it.
Which of the following accessories should the systems administrator deploy to BEST meet the new employee's needs for a single power source that has wired network connectivity and supports a keyboard, mouse, speakers, and dual monitors?
PoE switch
USB-C hub with power delivery
Docking station with DisplayPort
KVM switch with audio
Which of the following describes the operational difference between hubs and switches when transmitting data to a specific computer inside the network?
Switches only send data to the specific computer, while hubs send data to all computers inside the network.
Switches compress data, while hubs send uncompressed data.
Switches receive data and route it to all computers inside the network, while hubs receive data and do not route.
Switches scramble data, while hubs send data in the original form.
Which of the following network devices would an administrator use to distribute traffic evenly throughout multiple nodes?
Load balancer
Bridge
Proxy server
Switch
Firewall
A technician is investigating the output shown on a monitor. The output is clear, but it has a pink hue. The technician has replaced the video card and updated the graphics drivers. Which of the following would be the MOST likely cause?
Physical cabling issues
Burned-out bulb
Display burn-in
Incorrect data source
A technician is implementing a SOHO wireless solution with three access points. Which of the following actions would avoid high latency?
Enabling and configuring a 5GHz antenna
Configuring separate IP ranges
Enabling multiple SSIDs
Configuring all devices with different channels
In which of the following places is a laptop's wireless antenna MOST likely located?
Near the network interface card
Underneath the battery
Integrated into the motherboard
In the bezel of the lid
A company needs to support a 10Gbps throughput. Which of the following is the MINIMUM cable category that could be used?
Cat 5
Cat 5e
Cat 6
Cat 6a
Which of the following describes the BEST use case for a client-side hypervisor?
For a software developer who is required to test an application in many environments
When the data center environment is out of resources for a new server
As a cost-saving measure to allow multiple users on one computer
To provide a backup to cloud-based solutions during internet failures
A technician needs to install a cost-effective storage device into a rackmount server that will be used as a VM host. This storage will be used for all VMs that run from the server. Which of the following should be used?
Optical disk drive
eMMC storage device
15,000rpm drive
RAID 10 array
A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT?
Change the language settings on the printers.
Reboot all the machines having the issues.
Reboot all the printers.
Install an updated printer driver on the print server.
A user visits the help desk to report that a smartphone takes more than a day to fully charge. The user already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST?
Verify the power rating of the charger.
Ensure all unnecessary connectivity features are disabled.
Check that all missing smartphone OS updates are applied.
Complete a factory reset of the phone.
Which of the following should the technician do NEXT if an application installation on a desktop fails and the installation files are different from another user's machine?
Attempt to reinstall the application
Verify the system functionality
Test the functionality of the antivirus
Complete the final report
Determine the source of the installation file
After confirming that a user's hard drive is fully operational when their workstation is not booting, what should the technician do NEXT?
Reinstall the operating system
Configure a new RAID array
Report the status of the drive and close the ticket
Consider another possible cause of the issue
Restore the latest backup of the system
What should the technician do NEXT if a computer is not completing POST and gets stuck at the manufacturer logo screen after reconnecting only the minimum parts necessary to POST?
Test the RAM in different slots, one at a time
Remove and test the power supply
Replace the motherboard
Change the CMOS battery
What should the technician do to enable a system with a configured hard drive encryption to boot again and access the stored data after an upgrade to the motherboard, RAM, and video card, which resulted in the hard drive not booting and data being inaccessible?
Use data recovery software to find and recover the hard drive information
Access the BIOS and select to rebuild the degraded RAID array
Boot into the BIOS and enable the TPM on the new motherboard
Return the replaced motherboard back to the computer
What should be done FIRST to eliminate ghost images reported by a user from the output of a laser printer?
Change the paper weight setting.
Replace the printer's fuser.
Upgrade the printer firmware.
Clean the toner drums and rollers.
Which component must be installed in a laptop to securely store a PIN for user log-on with an encrypted hard drive?
TPM
HSM
UEFI
ARM
After a projector powers off following 15 minutes of use, what should a technician do NEXT to resolve the issue?
Clean the filter.
Adjust the standby timeout.
Check the power cable connection.
Replace the bulb.
Which service would an administrator use to migrate virtual machines from on-premises to the cloud?
IaaS
SaaS
DBaaS
DRaaS
