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WorksheetsEMPLOYABILITY SKILL UNIT 1 & 2
Total questions: 61
Worksheet time: 31mins
Name
Class
Date
1.
1.Which of the following legislations was based on the recommendations of the B.P. Adarkar Committee Report?
a)
Employees’ State Insurance Act, 1948
b)
Employees’ Provident Funds Act
c)
Employees’ Compensation Act
d)
Maternity Benefit Act
2.
2. The Labour laws or industrial acts are made ……...
a)
to safeguard the interest of the workers
b)
to check the exploitation of workers by the factory
or industrialist
c)
Both A & B
d)
None of these
3.
3.The main labour and industrial laws that have been enacted by the government of India are
a)
Factory Act
b)
Employees’ State Insurance Act, 1948
c)
Workmens compensation Act - 1923
d)
All the above
4.
4. Under Factories Act, the workers weekely hours should not exceed more than .................
a)
60 hours
b)
50 hours
c)
48 hours
d)
40 hours
5.
5. As per factories act, 1948 canteen should be provided
in the factory if, workers are more than ……..
a)
100
b)
250
c)
500
d)
1000
6.
6. How many days annual leave is entitled for a worker as
per factories Act for 240 days of work
a)
12
b)
15
c)
10
d)
20
7.
7. As per Factories Act, "Child" means a person who has not completed his----years of age.
a)
18th
b)
21st
c)
15th
d)
14th
8.
8. A weekly Holiday was introduced in the factories for the first time in the year
a)
1948
b)
1931
c)
1926
d)
1923
9.
9. When was Apprentice Act enacted?
a)
1948
b)
1961
c)
1928
d)
1950
10.
10. What is the expansion of ILO?
a)
International Labour Organization
b)
Indian Labour Organization
c)
Indian Labour Occupation
d)
International Labour Occupation
11.
11.When did The Apprenticeship Act 1961, come into force
a)
1963-04-01 00:00:00
b)
1963-03-01 00:00:00
c)
1963-01-01 00:00:00
d)
1963-04-23 00:00:00
12.
12.Which section of The Apprenticeship Act 1961 deals with the Practical and basic training of apprentices?
a)
Section 12 of The Apprenticeship Act 1961
b)
Section 9 of The Apprenticeship Act 1961
c)
Section 14 of The Apprenticeship Act 1961
d)
Section 20 of The Apprenticeship Act 1961
13.
13. A person engaged as an apprentice under the Apprentices Act, 1961 will not be considered as an employee.
a)
True
b)
FALSE
c)
later will be considered
d)
None of these
14.
14. Which scheme of ‘Act’ provides health insurance
requirements for workers?
a)
Factories Act
b)
Plantation Labour Act
c)
Employee’s Compensation Act
d)
Employee’s State Insurance Act
15.
15. ESI Act does NOT apply to employees, who are .........
a)
warehouse employees
b)
members in armed force
c)
residential hotel employees
d)
printing establishment employees
16.
16.Which of the following benefits have not been provided under the Employee’s State Insurance Act, 1948?
a)
sickness benefit
b)
unemployment allowance
c)
children’s’ allowance
d)
disablement benefit
17.
17.Which of the following legislations extends some sort of benefit to retired employees also?
a)
employees’ state insurance act
b)
employees’ compensation act
c)
maternity benefit act
d)
payment of bonus act
18.
18. Employees’ share of contribution under the ESI Act is
a)
0.12
b)
0.0833
c)
0.0475
d)
0.0175
19.
19.Which one of the following remuneration is NOT included
with the wages as per the “payment of wages of act”?
a)
Dearness allowance
b)
Medical allowance
c)
City compensation allowance
d)
Any bonus amount
20.
20.Which section of The Payment of wages act 1936 deals with the Deductions for absence from duty?
a)
Section 12 of the Payment of wages act 1936
b)
Section 9 of the Payment of wages act 1936
c)
Section 14 of the Payment of wages act 1936
d)
Section 20 of the Payment of wages act 1936
21.
21. When did The Payment of wages act 1936, come into force?
a)
1966-04-01 00:00:00
b)
1967-03-01 00:00:00
c)
1960-05-01 00:00:00
d)
1936-04-23 00:00:00
22.
22. Which is the Act vulnerable to labour exploitation with
no bargaining power
a)
Apprentice Act
b)
Employee insurance Act
c)
WAGE ACT 1936
d)
Minimum wages bill
23.
23. When did the Minimum Wages Act, come into force?
a)
01 April 1966
b)
1948-03-15 00:00:00
c)
1960-05-01 00:00:00
d)
1949-04-01 00:00:00
24.
24. Section 15 of the Minimum Wages Act 1948 deals with_______?
a)
Composition of committees, etc.
b)
Advisory Board.
c)
Single application in respect of a number of employees.
d)
Wages of a worker who works for less than a normal working day
25.
25. What is the minimum percentage of employee’s contribution from the basic salary as per EPF Act, 1962?
a)
0.085
b)
0.09
c)
0.12
d)
0.125
26.
26. In which case, withdrawal of EPF is not possible before
attaining age of 55?
a)
Transfer from one department to another
b)
At the time of termination of service
c)
Retirement on account of total disablement
d)
Migration to other countries for permanent settlement
27.
27. Minimum ……….. persons must be employed in as establishment for the applicability of the PF act.
a)
15
b)
20
c)
35
d)
50
28.
28. When was workmen compensation act was
implemented?
a)
1924
b)
1948
c)
1968
d)
1973
29.
29. Section 4 (A) of the Employees Compensation Act 1923 deals with_______?
a)
Notice and claim
b)
Commutation of half-monthly payments
c)
Compensation to be paid when due and penalty for default
d)
Contracting out Any contract or agreement
30.
30. Section 12 of the Employees Compensation Act 1923 deals with_______?
a)
Contracting
b)
Method of calculating wages
c)
Distribution of compensation
d)
Compensation to be first charge on assets transferred by employer
31.
31.Section 16 of the Employees Compensation Act 1923 provides _?
a)
Appearance of parties
b)
Effect of failure to register agreement
c)
Recovery
d)
Returns as to compensation
32.
1. A person who buys a product is a _____.
a)
Student
b)
Customer
c)
Seller
d)
Servicer
33.
2. Service given to the customer before, during or after a purchase is ____.
a)
Customer service
b)
Auto Service
c)
Management Service
d)
None
34.
3. Growth of business is based on how you ____ customers .
a)
Talk to cusomers
b)
Take feedback from customers
c)
Help customers
d)
All of the above
35.
4. Harish has taken up his family business of ironing clothes. His customers are not happy with the service. What should Harish do to make his business better?
a)
Increase the cost
b)
Give better customer service
c)
Stop the business
d)
Change the business
36.
5. Pushpa and Kavya have opened a shop for baby clothes in Bangalore and Chennai. Bangalore outlet is gaining more popularity and profit? How is it?
a)
Good customer relationship in Bangalore shop
b)
Chennai is very hot
c)
There are more babies in Bangalore
d)
No reasons
37.
6. A dissatisfied customer means ________
a)
Happy customer
b)
Beautiful customer
c)
Unhappy customer
d)
Old customer
38.
7. A customer who buys a product for the first time is ____.
a)
Bargaining customer
b)
Vendor
c)
New customers
d)
Researching customers
39.
8. Loyal Customers are those who ________
a)
Keep coming back to the same shop
b)
Hate the shop
c)
New customers
d)
Ask for more discount
40.
9. Ravi has a customer who bargains a lot. Customer wants to buy a dress which costs 500 rupees. But customer wants to pay only 300 rupees. What should Ravi do?
a)
Tell the customer to go away
b)
Give the dress for 300 rupees
c)
Talk to the customer and sell the dress for 400 rupees
d)
Do nothing
41.
10. Meena sells milk packets. One day, she got a dissatisfied (unhappy) customer because the milk was spoilt. What should Meena NOT do now?
a)
Say sorry to the customer
b)
Quickly give another packet of milk
c)
Make sure the customer is happy
d)
Get angry with the customer
42.
11. Probing for customer needs means ________
a)
To celebrate with customers
b)
Get angry with the customer
c)
To ask customers what they need
d)
To give discount
43.
12. "Caring for customers is key to growing your business. What does this mean?"
a)
Care for what customers want
b)
Care in hospital
c)
Don't care for market
d)
Care for keys
44.
13. ___ is a way to understand the customer's needs and emotions by asking questions.
a)
Apologize
b)
Probing
c)
Explaining
d)
Understanding
45.
14. Tapsi is at a clothes shop to buy a gift for her friend. She is unable to choose the proper clothes. The sales person can help her by asking ______.
a)
Open questions
b)
Probing questions
c)
Closed questions
d)
All of them
46.
15. Sudha buys vegetables from Karthik's shop. She is happy about the quality and pricing goods. She can help Karthik's business improve by _____.
a)
Sharing good words about the shop
b)
Watching the shop
c)
Hating Karthik
d)
Buying vegetables in other shop
47.
16. ____ good and services is the right way to make profits.
a)
Studying
b)
Selling
c)
Practicing
d)
None
48.
17. Simple selling techniques every sales person should know and practice are ___.
a)
Customer
b)
Cross selling
c)
Lying
d)
Buying
49.
18. FAB means ____
a)
Features, Advantages, Benefits
b)
Features, Advices, Benefits
c)
Five, Advertisements, Boards
d)
Festival, Adventure, Behalf
50.
19. Swati needs to sell a laptop. She can use the _________ technique to sell it.
a)
FAB
b)
TAB
c)
Python
d)
Coral draw
51.
20. Smitha needs to sell a mobile phone. She is writing down the advantages and benefit of the different phones. She is writing ____.
a)
Benefits
b)
Service
c)
FAB statement
d)
None
52.
21. Customers sharing their experience and opinion about a product is called _____.
a)
Customer Support
b)
Customer feedback
c)
Customer
d)
Customer ID
53.
22. Closing sales technique is an essential skill for a _____.
a)
Sales person
b)
Child
c)
Manager
d)
Clerk
54.
23. Now or never close, summary close and question close are 3 important _____.
a)
Opening techniques
b)
Sales techniques
c)
Closing Techniques
d)
Discount
55.
24. A hotel asked its customer's to fill customer satisfaction survey. What are they trying to do?
a)
Sell more hotels
b)
Take customer feedback
c)
Advertisement
d)
Promotion
56.
25. Sales person tells the customer "the offer exists today only". This sales technique is called __________
a)
Now or never closes
b)
Close down
c)
Question closes
d)
Lock down
57.
26. Customer’s needs can be understood through ---------------
a)
Customer Survey
b)
Selling
c)
Talking to our family
d)
Customer service
58.
27. An Entrepreneur needs to maintain good ------------- with his customers
a)
Communication
b)
Relationship
c)
Behavior
d)
Friendship
59.
28. Customers like a product or service because of ------------------
a)
Price
b)
Good Quality
c)
Feel of the product or service
d)
All of the above
60.
29. Shilpa wants to start a soap-making company. What kind of questions should she NOT ask her customers?
a)
Which types of soaps do you buy?
b)
Do you like to eat chats?
c)
How much do you pay for soap?
d)
Do you use soap?
61.
30. Roopa wants to start a new business. But she is not sure which product she should choose to start her business. What will be her basic research to finalize her product?
a)
Loan from Banks
b)
Buying products from others
c)
Search how to advertise the product
d)
Reserach on products & services that customers are currently using
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