Which statement best describe when you would need to use a Thunderbolt 3 port as opposed to a DisplayPort or an HDMI port?

Your company sells hundreds of large storage disk arrays every year that can be configured locally using a dedicated laptop. You travel between many customer sites providing maintenance and support to these laptops. It is your responsibility to ensure you have the necessary FRUs as you travel from site to site. At the very least, what type of FRUs will you keep on-hand?

A user called to inform you that the laptop she purchased yesterday is malfunctioning and will not connect to her wireless network. You personally checked to verify that the wireless worked properly before the user left your office. The user states she rebooted the computer several times but the problem still persists.

Which of the following is the first step you should take to assist the user in resolving this issue?

You are troubleshooting a laptop with multiple sticking keys that result in misspelled words while the user types. Other than several sticking keys, the laptop appears to be functioning properly. You have cleaned the keyboard with compressed air, but the problem persists. After removing one of the key tops, it becomes apparent that a liquid was spilled into the keyboard.

Which of the following is the next step in resolving the issue of sticking keys?

A student uses a flash drive to store assignments/homework. The student plugs in the flash drive, reboots the computer, and it displays a message indicating the operating system is not found. What are two possible ways of fixing the problem relatively quickly?

The security team in a mid-sized company wants to test drive encryption using an HSM. What are three possible ways of accomplishing this?

You install Windows on a new SSD that fits in an M.2 socket in a modern high-end motherboard. After installing the OS, the system will not boot as expected. What could be the problem?

Ana buys a computer from a surplus sale event at a local university. When she boots it up, it asks for a password even before the operating system loads. How can she overcome this problem?

Under which three of the following conditions would you be inclined to flash (update) the BIOS/UEFI?

An organization wants to increase the amount of RAM on their computers. All the computers have four memory slots but only two slots in each computer are populated. They want to add one more memory module to the older computers, and two additional modules to the newer computers. The older computers have three blue slots and one black slot. Which memory type will maximize the number of DIMMS the memory controller can access at the same time in both, the older and newer computers?

A computer has four DDR4 memory modules. Two modules have a speed of 3000 MHz and the other two have a speed of 4000 MHz. If the two 3000 MHz DIMMs are upgraded, the new modules to be installed should have what rating?

Tomi buys a CPU from a computer store. The retail box references the amount of L1 cache in the list of features. What is it referring to?

A field service technician is replacing a server motherboard that supports CPUs with multithreading capabilities. The technician notices the motherboard has four processor sockets. If each socket supports a quad-core processor, how many logical processors does the system appear to have?

A processor housing that contains more than one processor is referred to as what term?

You are troubleshooting a serious issue for a friend because their computer does not boot up properly.

What method should be employed to ensure the user's data is protected?

Tania is examining a system because the user claims their Word documents are getting corrupt.

What is a reasonable best guess as a starting point?

Your laptop at home is exhibiting intermittent problems and you suspect it could be related to power.

How can you verify the power adapter is supplying the proper voltage?

You have an eight-year-old computer with all the original components still in place. The power supply fan seems to be going bad, so you start troubleshooting. You replace the power supply, but the fan continues to have the same problem. You then disconnect all the other components except the motherboard. Only under this condition does the fan works as expected.

Which of the following is most likely to be true?

A system has been having intermittent problems. Miya decides to measure the output voltage of the power supply. The voltage exceeds the expected value by an unreasonable amount.

What is the most likely consequence?

During a disaster recovery, which of the following statements is true?

Your company has recently migrated much of your data center to the cloud. Now, your boss needs a method to monitor all services used in supporting your customers to be properly billed based on their usage. Which of the following cloud computing concepts is your boss describing?

Which of the following virtualization concepts refers to a VM's ability to have memory allocated for its use?

You are building a virtualization environment to host several secured Linux distributions as VMs. The VMs need to have access to the local corporate network and communicate with the host operating system, the other VMs, and the internal network clients. Still, they should not have access to the internet. Which of the following types of network connections should you configure for each VM?

Which of the following cloud services should an organization choose in order to deliver virtual desktops to end-users over the Internet on a per-user license basis?

Which of the following is the MOST dangerous type of threat when using virtualization?

Which of the following requirements should you consider when selecting the type of processors, storage, and RAM to utilize in a virtualization environment?

Which of the following is a security concern with using a cloud service provider and could result in a data breach caused by data remnants?

Which cloud computing concept is BEST described as focusing on the replacement of applications and programs on a customer's workstation with cloud-based resources?

Molly enjoys playing an online MMORPG each day after work. To access the game, she simply enters the website address and logs in to begin playing. Today, she tried to access the game from her laptop at work, but she couldn't launch the game. What is most likely causing the issue?

You are attempting to troubleshoot a computer for a user. When you attempt to turn on the computer by pressing the power button, the computer turns on, and the fan spins normally. There is no output displayed on the screen from the PCIe x16 video card. You turn off the computer, remove the processor and the memory, and attempt to power on the computer again. During the boot-up sequence, you do not hear any POST beep codes, but the fans still spin normally. Which of the following is the MOST likely cause of his issue?

The touch screen on your Windows 10 laptop is not working properly. You have been asked to troubleshoot the laptop. What should you check FIRST?

Tamera was responding to a complaint that one of the employees is having problems with the wired network connection on their laptop. She investigated the issue to see why it will not connect to the network. Tamera looked at the indicator lights, but she doesn't see the blinking she expected to view. Instead, the light is steady. What is MOST likely the issue?

Dion Security Group has established a Security Operations Center (SOC) that operates 24/7. They have several 65" plasma TVs at the front of the room that are used as computer displays to show open tickets. You turned off the televisions to clean the screens and noticed that the company logo is still visible in each of the screens' upper left corners. Which of the following should you do to correct this?

Samantha, a consultant, is working onsite at a large corporation's headquarters this week. She takes out her iPad and attempts to launch an application. She notices that the application will not launch, even though she is connected to the wireless network and has properly established internet connectivity. Which of the following should she do to fix this issue and allow the application to launch properly?

Tom is running some new Cat 5e cabling in an office building to connect a few offices. The ceiling is constructed as a drop ceiling with fluorescent lights and does not have any cable trays. Due to the proximity of the fluorescent lights to the cable being run, what type of CAT 5e cable should be run?

Dion Training has recently purchased a new wireless printer and has asked you to configure it in their office. You have installed the necessary printer drivers on your workstation and have plugged the printer into the power outlet. You just configured the printer to connect to the guest wireless network. Next, you try to print a test page, but nothing prints out. Which of the following is the most likely cause for the printer not printing the test page?

On Tuesday evening, the company just pushed a new Windows 10 security update to all of its workstations. On Wednesday morning, the help desk receives numerous complaints about the network being slower than normal. Previously, the network was baselined at 1 Gbps as each workstation uses a wired CAT 6 connection. Today, a technician ran a speed test and saw the network was only reaching speeds of 100 Mbps. Which of the following is the MOST likely cause of the network slowdown?

You are setting up a projector and a laptop for a big presentation in the Dion Training conference room. You start up the presentation software and mirror the laptop's display to the projector. The image on the screen from the projector is flickering intermittently, but the image on the laptop's display is working with no issues. You attempt to change the laptop's resolution to a lower setting and a higher setting, but still, the projector's flickering persists. Which of the following steps should you attempt NEXT?

A client has a workstation with a RAID 5 configuration and reports that slower than normal performance occurs when reading/writing files to the RAID. You run a diagnostic program against the RAID, and the system passes all of the diagnostic tests without any issues. While you are running the tests, though, you heard clicking noises coming from the RAID. Which of the following is the MOST likely cause of the slow performance being experienced by the client?

A client reports that their workstation is continually crashing when using certain applications on their macOS system. The system will stop working and display a spinning rainbow pinwheel on the screen. Which of the following is the most likely cause of this error?

A network technician connects three temporary office trailers with a point-to-multipoint microwave radio solution in a wooded area. The microwave radios are up, and the network technician can ping network devices in all of the office trailers. However, users are complaining that they are experiencing sporadic connectivity. What is the MOST likely cause of this issue?

A technician at Dion Training is troubleshooting an issue with a workstation. The technician believes that the power supply needs to be replaced based on the symptoms they observed. Which of the following symptoms did the technician likely observe to lead them to this conclusion?

Johnny is trying to download a file from a remote FTP server but keeps receiving an error that a connection cannot be opened. Which of the following should you do FIRST to resolve the problem?

You are troubleshooting a workstation for a customer. The workstation will not boot. When it is powered on, an error message of "OS not found" is displayed on the screen. What is the MOST likely solution to fix this error?

You just rebooted your Windows 10 workstation, and the desktop's background picture looks strange. Upon closer examination, you notice that only a few hundred unique colors are being shown in the image. Which of the following settings should you reconfigure?

You have decided that you wanted to install a second operating system on your computer. After installing the OS and rebooting the computer, you see the "Operating System Not Found" error on your display. You verify that the boot.ini file is configured properly, but the error still appears. What is MOST likely causing this error?

Jason booted up a Windows 10 laptop and noticed and noticed that the icon appears very large and the image appeared blurry. What is the most LIKELY cause of these issues?

Jason has just returned to his office after vacation and is attempting to access diontraining.com. He receives an error that he cannot connect to the website. He then tries to connect to the company's local intranet server, which he can connect to without any issues. Next, he pings the IP address for diontraining.com and gets a successful connection. Finally, he tries to ping diontraining.com by its domain name, and then he receives an error. Which of the following commands should Jason enter NEXT to try and resolve this issue

Jason’s laptop display appears to be extremely dim. He set the brightness to the highest level and attempted to adjust the control, but the image still appears extremely dim. Jason notices that if he points his smartphone’s flashlight at the screen, then he can see the image better. Which of the following components on the laptop should he replace to fix this issue?

A customer contacts the service desk because their laptop will not power on when plugged in, and the battery is dead. The service desk replaces its battery, connects it to a different power adapter, and the laptop works all day until the battery runs out. Now, the laptop won't turn on, and the battery won't charge. Which of the following do you recommend to solve this issue?

You are installing a new projector in a customer's home theater room. After connecting the projector and powering it on, you notice some odd debris displayed on the screen. Which of the following should you do to correct this?

Which of the following is an example of a valid IPv4 address?

Which of the following ports is used by the Service Location Protocol when organizing and locating printers, databases, and other resources in a network?

Which of the following types of networking hardware is used to deliver broadband internet access using a hybrid fiber-coaxial (HFC) infrastructure?

Which of the following ports should you unblock at the firewall if your workstation cannot access http://www.diontraining.com but can access https://www.diontraining.com?

You and your friends are hanging out in a bar downtown and notice that the entire area around the bar has a great wireless network called "Downtown Metro." This wireless network was built by the city and currently covers about 5 square blocks of the downtown area. What type of network best classifies this wireless network?

You connected your laptop to a new wireless network and received an IP address automatically. Which of the following servers allowed this to occur?

You just heard of a new ransomware attack that has been rapidly spreading across the internet that takes advantage of a vulnerability in the Windows SMB protocol. To protect your network until Microsoft releases a security update, you want to block the port for SMB at your firewall to prevent becoming a victim of this attack. Which of the following ports should you add to your blocklist?

Which of the following ports is used by LDAP by default?