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Worksheets900106 Week Six Quiz
Total questions: 15
Worksheet time: 5mins
Paraphrasing, summarizing, and questioning/clarifying are all examples of:
passive listening techniques
active listening techniques
selective listening techniques
inactive listening techniques
You walk away from a conversation feeling both heard and understood. This shows that the other person was:
a real friend
actively listening to you
ignoring you
just being nice
Sarah's friend just lost a family member and is having a difficult time. She says to her friend, 'I'm sorry for you.' Sarah is expressing _____ in this scenario.
empathy
apathy
sympathy
understanding
_______ is feeling for someone, while _______ is feeling with someone.
empathy; sympathy
sympathy; empathy
Which of the following is an example of an open-ended question?
Are you in pain?
What is today's date?
Did you take your medication today?
What health concerns do you have?
Factors that inhibit effective communication are referred to as:
inhibitors
barriers
blockers
obstacles
Certain words or expressions used by a specific profession, group or culture are referred to as:
jargon
sayings
phrases
axioms
The major impact of a message stems from the _____ element of communication.
verbal
non-verbal
Tone, timbre and volume of an individual's voice can be considered part of _______ communication.
verbal
non-verbal
Which of the following is a facial expression?
Clicking your tongue
Sighing
Loudly exhaling
Rolling your eyes
Since the _______ model of communication lacks a real interaction, there isn't a way to determine whether the message was successful.
linear
interactive
transactional
non-linear
The linear model of communication is prevalent in all of the following channels EXCEPT:
radio
newspaper
television
social media
All of the following are considered advantages of using google translate EXCEPT:
language diversity
instant translation
suitability for complext texts
web and mobile availability
Which of the following is NOT involved in workplace collaboration?
A strong sense of shared purpose
Equal participation
Thinking and collectively brainstorming ideas
Individuals working on competing designs
When using interpreters in healthcare, which of the following is NOT recommended?
Avoiding medical jargon
Speaking clearly and checking for understanding
Speaking directly to the interpreter
Using frequent pauses
