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WorksheetsTest your Knowledge Tuesdays: Leadership
Total questions: 15
Worksheet time: 8mins
The organization promotes awareness of our strategic plan and mission, vision, values through:
Social Media Platforms
Employee Newsletters
Internal and External Events (Open House, Team Planning Days)
All of the above
What document outlines behaviour expectations for employees?
Client Service Agreement
Code of Conduct
Job Description
Welcome Booklet
People-Centered Care approach replaced what pervious language?
Client and Caregiver Centered Care
Client and Family Centered Care
Clients, Family/Caregiver Centered Care
None of the above
The organization has a coordinated and documented approach to workplace violence which includes:
Annual Respectful Workplace Training
Workplace Violence Prevention Strategy
Respectful Workplace Policy
All of the above
QIP stands for
(a)
When is client disclosure NOT provided?
After a medication incident
After an adverse event
After a service feedback submission
After a safety incident
Where can you find the organizations Mission, Vision, Values?
On Branded Apparel
By the photocopier
Meeting Minutes
Both Strategic Plan Placemat & On the Website
Medical devices are inspected/serviced by?
NPLC staff
General Custodial/Maintenance Worker
Certified Technician Annually
CEO
Mandatory Ethics Training occurs?
(a)
What document outlines what to do in the event of an emergency?
Joint Health and Safety Terms of Reference
Emergency Preparedness and Business Continuity Plan
Program Fact Sheet
Branding Guidelines
Which is NOT included during the employee onboarding/orientation process?
Check-in meeting with Employee Experience (EE)
Teaming Exercises
Onboarding Checklist
Mandatory Training
The organization embraces co-design and participation through:
We don't embrace co-design
Surveys
Implementing improvements we think clients want to see
Focus groups, working groups, 1:1 meetings & surveys
CMHA Annual Budgets are reviewed/approved by:
Board of Directors
Clients
Finance Employee Experience Committee (FEEC)
Both Board of Directors & Finance Employee Experience Committee (FEEC)
The governing body is NOT responsible for:
Financial oversight
The quality and safety of services
Day-to-day operations
Evaluating the CEO
What is NOT included in the Annual Client Safety Training:
Triage and Intake Procedures
Just Culture
Aggressive Behaviour
Human Factors
