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Worksheets7. Change Management Quiz
Total questions: 64
Worksheet time: 1hrs 4mins
What is the focus of the first part of the topic on change management?
The specific project roles in delivering change
Overcoming change resistance and communicating change
The importance of change management and its definition
The global megatrends affecting human life
In the second part of the topic, how is the project manager viewed in relation to change?
As the subject of change
As the instigator of change
As the only person responsible for change
As the opponent of change
Which of the following is NOT listed as a learning outcome for this topic?
Critically evaluate what is management of change
Analyse strategies to remove discomfort of change
Appraise major changes in technology affecting project management
Design new project management methodologies
Which of the following is a major change mentioned that is transforming the world and affecting the field of Project Management?
Social media trends
Artificial Intelligence (AI)
Traditional marketing strategies
Historical research methods
What is change management often associated with in a professional discipline?
Implementing change successfully and sustainably
Maintaining the status quo in organizations
Reducing costs in project management
Increasing sales in a business environment
According to the text, what is a key aspect that project managers need to focus on for the future?
Technical skills like programming and data analysis
Soft skills like communication and empathy
Financial skills like budgeting and cost management
Legal skills like contract negotiation and compliance
What is the ADKAR model known for in change management?
A complex, multi-layered approach to strategic planning
A simple, repeatable process for approaching change initiatives
A financial tool for budgeting change management projects
A communication strategy for marketing and sales
What do project managers need to do according to the extended project life cycle model?
Focus on the transition of outputs into outcomes
Reduce the number of projects they manage
Increase the complexity of project schedules
Implement changes at a rapid pace
What is one of the global megatrends mentioned that is disrupting all aspects of life?
The rise of remote work
The ageing population
The increase in global travel
The growth of social media
What is increasingly demanded by organisations from project managers beyond simply delivering agreed outputs and moving on to the next project?
A) A more detailed project plan
B) A reduction in project costs
C) A roadmap to achieving benefits
D) Shorter project timelines
What can help project managers to ensure benefits are realised?
A) Ignoring change management processes
B) Focusing solely on technical skills
C) Taking a more holistic approach
D) Working in isolation
What will the best organisations focus their development on, according to the text?
A) Maintaining the status quo
B) Anticipating megatrends and developing relevant skills
C) Avoiding new technologies
D) Reducing communication with stakeholders
According to the APM, what is the definition of change management?
A) A reactive approach taken in an organization to maintain the current state
B) The overarching approach taken in an organization to move from the current to a future desirable state using a coordinated and structured approach in collaboration with stakeholders
C) A set of unstructured practices that vary from one organization to another
D) A temporary initiative that focuses on maintaining the status quo
Which of the following is NOT one of the elements that encompasses change management as defined by the APM?
A) Change management is a defined, proactive approach
B) Change management is about improvement
C) Change management is a one-time project with a fixed end
D) Change management is overarching and needs to be applied across an organization to be effective
What is emphasized as a critical aspect of change management that cannot be overlooked?
A) Working with stakeholders
B) Following a strict set of rules without deviation
C) Avoiding any structured planning
D) Ensuring that change is only top-down
Which of the following is a trend in modern change management practice since 2010?
A) The role of the 'change manager' and similar positions are no longer seen as distinct professional disciplines
B) Organisational functions like change management offices have become less important
C) Processes and tools have become less robust and repeatable
D) The role of the 'change manager' and similar positions started to be seen as distinct professional disciplines
What is Prosci best known for in the field of change management?
Its annual 'Change Pulse' survey
The extended project life cycle concept
The ADKAR model
VUCA acronym usage
According to the APM's 'Change Pulse' survey, what percentage of their members reported having planned and managed organisational change within the last three years?
Over 90%
About 50%
Under 70%
Exactly 80%
What does the acronym VUCA stand for?
Vision, Understanding, Clarity, Agility
Volatile, Uncertain, Complex, Ambiguous
Value, Utility, Consistency, Awareness
Variable, Unpredictable, Challenging, Active
What is one of the top three reasons given by organisations for applying a structured approach to change management, according to Prosci's research?
To comply with regulatory requirements
To support the people affected by change
To deliver projects that have extended life cycles
To ensure the success of change initiatives
According to the APM, what is necessary to deliver the benefits of a project?
Supporting the people affected by change
Implementing new technology
Launching new products and services
Changing strategy
What is one of the critical areas for project managers to address in change management according to the text?
Budget allocation
Stakeholder engagement
Marketing strategies
Legal compliance
What is especially important for project managers to keep in mind when undertaking any activity that might affect stakeholders?
Risk management
Configuration management
Change control
All of the above
What does the extended project life cycle propose compared to the immediate 'handover'?
A more gradual transition
A quicker delivery process
A reduction in project scope
An increase in project costs
What is critical to enabling successful change according to the APM 2017 and APM 2019?
Converting outputs into outcomes
Maintaining strict interpretation of the project manager's role
Overlooking project admin tasks
Focusing solely on the delivery of outputs
What does the APM Body of Knowledge suggest using to understand the impact of the change, gaps in knowledge or skills to use the project outputs, and the 'mood' or feelings of the people who will receive them?
Business readiness assessment
Change impact analysis
Agile-based methodologies
Strategic outcome planning
According to the APM, what is an area where iterative project life cycles can really help?
Reducing the enthusiasm among teams
Building momentum and ownership among affected teams
Transitioning from 'outcomes' to 'outputs'
Simplifying the change process
What is the term used by the APM to describe a group of related projects that, when delivered holistically, will deliver strategic benefits greater than the sum of its component projects?
Programme
Portfolio
Project cluster
Task force
What is the main concern of programme management according to the APM 2019?
To maintain the order of project delivery without change
To convert project outputs into project outcomes
To convert project outputs into strategic outcomes
To deliver projects with the least benefits first
What is the role of the PMO according to the text?
To provide temporary project management support
To manage the financial aspects of projects
To provide continuity and coordination in project and programme management
To implement the individual project outputs
What role does the PMO play in delivering changes within an organization?
Ensuring changes are legally compliant
Providing financial support for changes
Directly managing project teams
Designing new products
What is essential for the PMO and CMO to work effectively together?
Separate office spaces
Consistent communication and risk minimization
Different methodologies for project management
Independent terminology and processes
How many documented approaches to managing change has the APM identified?
10
22
30
15
Which of the following is true about the convergence of project and change management professional practice?
They are integrated to make it easier to incorporate one with another
True
False
Which organization maintains the certification standards in MSP?
Prosci
APM
Axelos
PMI
According to Rosabeth Moss Kanter, what is a main reason people resist change due to 'Loss of control'?
People feel their professional identity is threatened.
People are generally opposed to any change.
People do not understand the reasons for change.
People prefer to maintain the status quo for efficiency.
What resolution does Kanter suggest for the resistance caused by 'Uncertainty'?
Introduce change gradually to allow adjustment.
Give people a sense of safety by following an agreed process.
Avoid discussing the implications of change.
Encourage people to accept change without question.
How does Kanter recommend addressing the resistance that comes from 'Surprise'?
By keeping changes a secret until the last moment.
By enforcing change quickly to reduce resistance time.
By allowing time for people to reflect on the change.
By celebrating past successes after the change is implemented.
What is Kanter's advice for dealing with resistance due to 'Total change'?
To make radical changes to shock the system into adapting.
To focus on continuity and important issues to avoid change fatigue.
To ignore the resistance as it is a natural part of change.
To force change through authoritative measures.
What strategy does Kanter propose for overcoming the 'Loss of face' resistance to change?
Disregarding the feelings of those who are defensive.
Celebrating past achievements and clarifying the external need for change.
Minimizing the importance of what has gone well in the past.
Blaming internal failures for the need to change.
What might those affected by change be skeptical about according to the text?
The cost of the new system
The ability to do the work or use whatever is being introduced
The time it takes to implement the change
The location where the change is happening
What is acknowledged as a key aspect to address the ripple effects of change?
Immediate resolution of unforeseen consequences
Stakeholder engagement
Automation of processes
Reducing the number of changes
What is a potential consequence of change that can "genuinely hurt" as mentioned in the text?
Increased workload for managers
Jobs may be lost and clients might leave
More frequent team meetings
The need for additional training sessions
According to the text, what is especially true for communicating change?
It's not what you said, it's how much you said
It's not what you said, it's who you said it to
It's not what you said, it's the way you said it
It's not what you said, it's when you said it
What does Elsbeth Johnson suggest leaders should be clear on when communicating change?
The tasks to be completed
The negative aspects of change
The outcomes to be achieved
The costs involved in the change
According to the text, what is the primary reason for being a role model in change initiatives?
To dedicate time and resources personally
To ensure junior colleagues take change initiatives seriously
To introduce new internal communication channels
To allocate the right people with authority and appropriate resources
What does Prosci's ADKAR model suggest about the frequency of repeating messages for them to be effective?
Repeat messages once or twice
Repeat messages three to four times
Repeat messages five to seven times
Repeat messages eight to ten times
What is a key aspect of starting communication early in the context of change?
It allows for immediate implementation of changes
It helps avoid surprises and confusion about the change
It ensures that all details are known at the outset
It allows for less frequent communication later on
Which of the following is NOT mentioned as a best-practice idea for communicating change successfully?
Structure your efforts
Start early
Use only one communication channel for clarity
Answer questions
Who do most employees prefer to hear from regarding messages about a business change?
The CEO or head of the organisation
Their immediate line manager
The project cycle manager
External communication experts
What is the acronym used by the Project Management Institute to summarize the best-practice approaches to making change last?
CHANGE
LASTING
SUSTAIN
PMI
According to the PMI model, how many elements must be addressed throughout the life of the change initiative for it to have the best chance of long-term success?
Five
Six
Seven
Eight
What is essential for project and program managers to successfully implement organizational strategy according to the PMI's Pulse of the Profession report?
Skills to drive and navigate change
Ensuring changes are strategically aligned to business goals
Both A and B
Just delivering the project on time
What does the PMI model propose instead of viewing change as simply an 'installation'?
Change should be aligned with the organization's strategy and deliver planned benefits
Change should be flexible to take hold in the organization
Change should be addressed through a checklist approach
All of the above
What is the ongoing trend mentioned in the text regarding managing projects and change?
They are becoming less relevant
They are diverging
They are converging
They are being outsourced
What is the basis for the research conducted by the Association for Project Management (APM) in their initiative Projecting The Future?
The notion of projects as the instigators of change
The impact of climate change on project management
The role of artificial intelligence in strategic planning
The demographic changes affecting global economy
According to PwC's 2016 report, which of the following is NOT listed as a megatrend?
Urbanisation
Climate change and its impact on resources
The decrease in the use of technology
Shifts in global economic power
Which company's approach to megatrends is described as more comprehensive, noting 35 'drivers of change'?
Ipsos Mori
PwC
EY
Deloitte
What is a 'megacity' as described in the 2019 Ipsos Mori report on Mega trends?
A city with a high impact on global economic power
A city with advanced artificial intelligence and robotics
A city with a population exceeding 10 million inhabitants
A city that is the leading producer of climate change resources
Which of the following is NOT one of the Mega trends identified by Ipsos Mori in 2019?
Population change, especially growth and ageing
Rising inequality at the same time as a growing middle class
Decrease in average life expectancy
Rise in individual consumer choice and deconstruction of the 'mass market'
According to the Projecting The Future report by the APM, what percentage of project management tasks could be automated by 2030?
50%
60%
80%
100%
What is one of the six 'challenges' likely to impact project managers and the project management profession in the near future, as noted by the APM?
The decline in traditional family structures
The fourth industrial revolution
The increase in cultural convergence
The 'Always on' culture
What does the APM suggest project managers need to commit to in order to remain relevant and capable of meeting new challenges?
A culture of continual professional development
A reduction in collaborative projects
A focus on traditional management techniques
A decrease in the use of technology
Which of the following is identified as a way the project management profession will need to change in response to mega-trends?
Decreasing the demand for project managers
Reducing the involvement in developing strategy
Promoting itself and maintaining high professional standards
Limiting collaboration between organizations
