Which of the following is a type of computer memory that is volatile and loses its data when the power is turned off?

Which of the following is a type of software that is designed to detect, prevent, and remove malicious software?

Which of the following is a type of malware that disguises itself as legitimate software?

Which of the following is a file system commonly used in Windows operating systems?

Which command is used to change directory in a command-line interface?

Which of the following is a type of software that allows users to create, edit, and manage databases?

You have fixed a printer problem and verified full functionality. What is the next step to take in the best practice methodology?

You have discovered a fix for a broken laptop. Before implementing changes, what should you consider, according to the best practice methodology?

You have implemented a solution that resolved an audio problem on a laptop computer. Following the best practice methodology, what is the next step to take?

You are using the best practice methodology to troubleshoot a video problem. During which step should you question the obvious?

You are solving a problem with a desktop computer that was caused by human error. When is the appropriate time to implement preventive measures, according to the best practice methodology?

You are training a class of new technicians on troubleshooting motherboard issues. Which of the following are issues most likely caused by a failing CMOS battery? (Choose two.) 

You turn on a laptop computer and the hard drive is not recognized. Where should you go to troubleshoot the issue?

A system administrator has connected an external USB drive to a computer to transfer some documents. When booting the computer, the system tries to boot from the external drive and gives an error message. Which of the following would be the BEST way to prevent the USB 
drive from booting?

When a user turns on their desktop computer, nothing appears on the screen. They hear three long beeps, followed by three short beeps and three long beeps. What should you do as a next step?

A field technician reports back that the computer they are troubleshooting has exposed distended capacitors. Which component has most likely failed?

A user pushes the power button on their desktop computer but nothing happens. They double-check that it is plugged in and that the wall outlet is working properly. Which components are most likely to cause this problem? (Choose two.

You turn on a desktop computer and it fails to boot. You hear a rhythmic ticking coming from inside the case. What is most likely the problem?

When you turn on a desktop computer, you hear a loud squealing noise coming from inside the case. Which components are potential culprits for making the noise? (Choose all that apply.)