WorksheetsCR Chapter 15 Assessment
Total questions: 13
Worksheet time: 39mins
Think of an impressive public speaker you have seen. Which of the following nonverbal ways did this speaker use to connect with the audience?
Using hand gestures
Maintaining eye contact
Varying vocal tone
All of the above
Why are nonverbal signals an important part of communication?
They convey emotions and intentions.
They are not important in communication.
They replace verbal communication.
They make communication more difficult.
How does gossip affect the workplace? Should it be avoided or encouraged?
How can you show that you are interested in your listeners?
By maintaining eye contact and nodding occasionally
By looking at your phone during the conversation
By interrupting them frequently
By changing the subject often
FULL ATTENTION: Active listening involves giving a speaker your full, undivided attention. Do you try to multitask when someone is speaking to you?
Name three things you should know before you speak.
Audience, Subject, and Purpose
Time, Location, and Weather
Your name, Date, and Place
Mood, Health, and Age
List two tips that can help you speak more effectively.
Practice regularly and know your audience
Speak loudly and use complex vocabulary
Avoid eye contact and speak quickly
Use gestures and ignore feedback
Identify the listening skills you would use to respond to this situation: An angry customer calls to complain about a product that was purchased at your shop. Explain why those skills would help.
Which of the following is not a common format of business correspondence?
Memo
Business letter
Tweet
Your computer's spell-check feature might not recognize a misspelled word if it happens to be another word. Which of the following is an example of this type of mistake?
Their instead of there
Weather instead of whether
Write instead of right
All of the above
You have been asked to write a report summarizing your company's achievements over the past year. Which of the following is a way you might organize the material in the report?
Chronologically, detailing events as they occurred through the year
Thematically, grouping similar achievements together
By department, focusing on each department's contributions
Geographically, if the company operates in multiple locations
Which of the following is an appropriate business situation to use each: e-mail, a letter, and a memo?
E-mail for quick updates, letter for formal communication, memo for internal notifications
E-mail for formal proposals, letter for personal messages, memo for external communications
E-mail for spamming, letter for informal notes, memo for legal documents
E-mail for advertising, letter for confidential reports, memo for public announcements
Which technique would you use to find your schedule in a list of all employees' schedules?
Previewing
Skimming
Reading in detail
Guessing
