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MID TERM TEST OF ENGLISH FOR ECONOMICS

Total questions: 50

Worksheet time: 29mins

Name
Class
Date
1.

Maya is a new student in the Management program. She introduces herself to the class

Maya: "Hello everyone,............................................................................My name is Maya Dwi Harumi Bachtiar , just call me Maya

a)

I would like to introduce myself

b)

I would like introduced myself

c)

Let me Introduce you to the audiences

d)

May I introduce you to the audiences

2.

Shinta : "Lina Where are you ...?"

Lina: : "I am from Kediri"

a)

for

b)

in

c)

from

d)

on

3.

Rocky: "Sega what do you like to do in your free time?"

Sega:"......................................................................................................."

a)

I like drawing, watching TV and playing with cats

b)

I am a student at Faculty of Agriculture Universitas Islam Balitar

c)

I think going to the beach is a good idea

d)

I live in Surabaya, East Java, Indonesia

4.

What is your hobby?

a)

My hobbies are playing kite and watching Korean movies

b)

My hobby is travelling

c)

My hobby was traveling

d)

I don't have any hobbies

5.

Where were you born?

a)

I was born at Bali

b)

I was born in Bali

c)

I never born

d)

I were born in Bali

6.

What do you do in the first time when you introducing yourself to others?

a)

Saying Thank You

b)

Apologizing

c)

Saying Greetings

d)

Just Keep Calm

7.

John: (Dialing Sarah's number)

Sarah: (Answers the phone) Hello, this is Sarah speaking.

John: Hi Sarah, this is John from XYZ Corporation. How are you today?

Sarah: Hi John, I'm doing well, thank you. How about you?

John: I'm good, thanks for asking. I'm just reaching out to you to talk about the proposal I sent last week regarding our partnership.

Sarah: Okay, I've reviewed the proposal and have a few questions.

John: Absolutely, I'm here to address any concerns you may have.

Sarah: Great, one of the main points I wanted to clarify is the timeline for implementation. Could you provide more details on that?

John: Certainly. Our team has a projected timeline outlined in the proposal, but we can definitely discuss it further and make adjustments based on your preferences.

Sarah: That sounds reasonable. Another point I wanted to discuss is the pricing structure. Are there any possibilities for negotiation on that front?

John: We're open to discussing pricing to ensure it aligns with both our budgets. Let's schedule a meeting with our financial teams to delve into that further.

Sarah: That sounds like a plan. Could you send over your availability for next week so we can set up that meeting?

John: Absolutely, I'll send over my availability by the end of the day.

Sarah: Perfect, I'll keep an eye out for it. Thank you, John.

John: Thank you, Sarah. Looking forward to our continued discussions.

Sarah: Likewise. Have a great day!

John: You too, bye.

Sarah: Goodbye.

Sarah and John are conducting.....

a)

Business meeting

b)

Business telephoning

c)

Business bargaining

d)

Business negotiating

8.

John: (Dialing Sarah's number)

Sarah: (Answers the phone) Hello, this is Sarah speaking.

John: Hi Sarah, this is John from XYZ Corporation. How are you today?

Sarah: Hi John, I'm doing well, thank you. How about you?

John: I'm good, thanks for asking. I'm calling because I wanted to discuss the proposal we sent over last week regarding our partnership.

Sarah: Of course, I've reviewed the proposal and have a few questions.

John: Absolutely, I'm here to address any concerns you may have.

Sarah: Great, one of the main points I wanted to clarify is the timeline for implementation. Could you provide more details on that?

John: Certainly. Our team has a projected timeline outlined in the proposal, but we can definitely discuss it further and make adjustments based on your preferences.

Sarah: That sounds reasonable. Another point I wanted to discuss is the pricing structure. Are there any possibilities for negotiation on that front?

John: We're open to discussing pricing to ensure it aligns with both our budgets. Let's schedule a meeting with our financial teams to delve into that further.

Sarah: That sounds like a plan. Could you tell your availability for next week so we can set up that meeting?

John: Absolutely, I'll send over my availability by the end of the day.

Sarah: Perfect, I'll keep an eye out for it. Thank you, John.

John: Thank you, Sarah. Looking forward to our continued discussions.

Sarah: Likewise. Have a great day!

John: You too, bye.

..Read the dialog carefully and decide on the structures that are used in the dialog above:

a)

professional greetings, , addressing concerns, discussing business matters , scheduling meetings, and ending the call

b)

professional greetings, scheduling meetings,discussing business matters, addressing concerns, and ending the call

c)

professional greetings, discussing business matters, addressing concerns, scheduling meetings, and ending the call

d)

professional greetings, discussing business matters, addressing concerns,, ending the call , and scheduling meetings,

9.

Mr. Tomo: Good morning, may I speak with Ms. Garcia, please?

Receptionist: Good morning. I'm sorry, but Ms. Garcia is currently ..............a meeting. Can take a message?

Caller: Yes, please. Could you let her know that Mr. Tomo from Global Solutions called regarding our partnership proposal? It's quite urgent.

Receptionist: Of course, Mr. Tomo. Could you please,................your contact information. the suitable words to complete the dialog are........

a)

in, get

b)

out, provide

c)

on, bring

d)

in, provide

10.

What is an appropriate expression for initiating a formal business call?

a)

"Hey, it's me Mrs. Diana Diva from BNI Cabang Blitar. May I speak to Mr, Roger?"

b)

"Good afternoon, this is Mrs. Diana Diva calling from BNI cabang Blitar." Could I speak to Mr. Roger please?"

c)

:Hi, this is Diana Diva from BNI Cabang Blitar, Can I speak to Mr. Roger?"

d)

"I am Diana Diva from BNI Cbang Blitar, I need to talk to Mr. Roger."

11.

Which of the following is NOT a purpose of conducting business telephoning or video calling?

a) Establishing rapport and building relationships with clients or partners. b) Discussing project updates and progress with team members. c) Sending documents and contracts electronically. d) Avoiding face-to-face meetings to save time and travel expenses.

a)

Establishing rapport and building relationships with clients or partners

b)

Sending documents and contracts electronically.

c)

Discussing project updates and progress with team members.

d)

Avoiding face-to-face meetings to save time and travel expenses.

12.

Any discussion aimed at resolving an issue in a way that all parties accept. Since everyone approaches the bargaining table with their motives and objectives is called as a..

a)

motivation

b)

agreement

c)

negotiation

d)

coorperation

13.
a)

the negotiation business forms/examples

b)

the definition of business negotiation

c)

the advantages of conducting business negotiation

d)

the weaknesses of conducting bunisess negotiation

14.

The range in which you and other parties can find common ground in business negotiation is called as ....

a)

Stretch goal

b)

Best alternative to a negotiated agreement (BATNA):

c)

The Zone of Possible Agreement, or ZOPA

d)

Walkaway

15.

The line where ending the negotiation is better than making a bad deal is called as...

a)

walkaway

c)

Best alternative to a negotiated agreement (BATNA)

d)

Stretch goal

16.

The correct order of doing business negotiation are....

a)

Preparation, Bargaining, , Learning from your experience, and closing

b)

Preparation, Bargaining, Closing, and Learning from your experience

c)

Preparation, Learning from your experience, Bargaining, and Closing,

d)

Bargaining, Preparation, Closing, and Learning from your experience

17.

Employee: Good Morning Mr . Liem do you have a moment?

Manager: Of course, what's up?

Employee: I wanted to talk about my salary

Manager: Sure, what specifically?

Employee: Well, I've been working hard to consistently meet targets, and I think it's time for a salary rise

Manager: I see. Let's review your performance over the past year

Employee: Thank you, I appreciate it.

Manager: No problem, we'll find a .............. Thanks for bringing it up.

a)

solution

b)

problem

c)

challanges

d)

explanation

18.

The company will............... in new technology next quarter.

a)

invests

b)

investing

c)

invest

d)

invested

19.

Inflation will ..........................due to increased demand for goods and services.

a)

rise

b)

rising

c)

rised

d)

rises

20.

The stock market will likely ..................................in response to global events.

a)

fluctuated

b)

fluctuate

c)

fluctuating

d)

fluctues

21.

The economy will recover .................the recession within the next few years

a)

for

b)

in

c)

on

d)

from

22.
  1. The central bank will.....................interest rates to control inflation.

a)

adjust

b)

adjusting

c)

adjusted

d)

adjusts

23.

Businesses are .................... to adopt sustainable practices to reduce costs.

a)

go

b)

went

c)

goes

d)

going

24.

The Indonesia government ...................going to implement new tax policies next year.

a)

am

b)

are

c)

is

d)

was

25.

Export industries are going to .......................from a weaker currency.

a)

beneficial

b)

benefits

c)

benefit

d)

benefited

26.

Letter that is used to invite clients, customers, and partners to join our corporate event is called as...........

27.

An effective and attractive .................... in the business event invitation letter is crucial to attract the recipients. Use words that will motivate the readers to attend your event.

a)

Subject line

b)

closing

c)

greeting

d)

picture

28.

The amount of detail you want to include is up to you but,..................................is very crucial for the readers. This will help you structure the meeting properly, and there will be no doubt as to what the meeting and help the visitors prepare for the meeting well in advance to avoid any inconvenience

a)

the meeting hosts

b)

the meeting services

c)

the meeting place

d)

the meeting agenda

29.

Pictures say a thousand words and also increase user engagement. Your letters read rate is likely to increase if you use engaging ......................

a)

images

b)

words

c)

messages

d)

reports

30.

Since your business event letter should be clear, it should include all the information that will be important for the attendees to attend the event. Therefore, make sure to add the date, time, ..............................., and clear reason for the meeting.

a)

souvenirs

b)

location

c)

services

d)

food and bavarage

31.

Some people are booked with back-to-back meetings and events. To avoid any clashes, you must give the attendees a clear idea of how long the event will ....................... Estimate your time based on the meeting agenda. Mentioning an estimated duration is better than mentioning no duration. This will make the attendees appreciate the gesture.

a)

run

b)

runs

c)

running

d)

were running

32.
  • As this is a business letter, the language of the letter should be clear, easy to understand, and straightforward.

  • The letter should be written in a polite tone and make sure that it is in a positive approach that builds anticipation about the event.

  • Always make sure to add the date, time, and venue in the letter.

  • Make it clear that you expect them to respond to the letter in one way or another by a particular date, as you need to reserve a spot for them. Also, specifically, address who is invited to clear any doubts or uncertainties. That information informs us about some...

a)

Tips for Writing complaint Business Letter

b)

Tips for Writing Business advertisements

c)

Tips for Writing Business Event Invitation Letter

d)

Tips for Writing job application Letter

33.

PT ATMA WIJAYA
Jl. Merdeka No. 28 Blitar, East Java, Indonesia
Email: atmawiijaya@gmail.com
Phone Number: 082230987654

May 10, 2024

Mrs. Liana Indah Susanti
Manager, PT Abdi Karya Mandiri
Jalan Diponegoro No. 78, Kediri, East Java, Indonesia

Dear Mrs. Liana Indah Susanti,I hope this letter finds you in good health and high spirits. It is with great pleasure that I extend this invitation to you on behalf of PT Atma Wijaya.We are thrilled to announce a special event, "ATMA WIJAYA'S NEW PRODUCTS," scheduled for May 23, 2024, at the Santika Hotel Blitar. This event aims to introduce our latest product line and showcase our commitment to innovation and excellence. We believe it will provide an excellent opportunity for networking, collaboration, and business growth.

Event Details:

  • Date: May 23, 2024

  • Time: 9:00 AM - 5:00 PM

  • Location: Santika Hotel Blitar, Jl. Ahmad Yani No. 23, Blitar

Agenda:

  • Product Launch Presentation: Unveiling of our new product line

  • Networking Session: Opportunity to connect with industry professionals

  • Product Demonstrations: Hands-on experience with our latest offerings

  • Business Insights Panel: Discussion on market trends and opportunities

We would be honored to have you join us for this significant occasion. Your presence will undoubtedly enrich the event, and we look forward to the opportunity to connect with you and explore potential collaborations. Kindly RSVP by May 15, 2024, to our Event Coordinator, Ms. Maya Wijaya, at mayawijaya@gmail.com or by calling 082230987655. Alternatively, you can confirm your attendance online at [Event RSVP Link].

Should you have any questions or require further information, please do not hesitate to reach out to us.

Thank you for considering our invitation, Mrs. Susanti. We genuinely hope you can join us and share in our excitement for this event.

Warm regards,

Dela Atma Wijaya
(The Manager of PT Atma Wijaya)



From the letter above, Who is the sender of the invitation letter?

a)

Mrs. Liana Indah Susanti

b)

PT Abdi Karya Mandiri

c)

Dela Atma Wijaya

d)

PT Atma Wijaya

34.

PT ATMA WIJAYA
Jl. Merdeka No. 28 Blitar, East Java, Indonesia
Email: atmawiijaya@gmail.com
Phone Number: 082230987654

May 10, 2024

Mrs. Liana Indah Susanti
Manager, PT Abdi Karya Mandiri
Jalan Diponegoro No. 78, Kediri, East Java, Indonesia

Dear Mrs. Liana Indah Susanti,I hope this letter finds you in good health and high spirits. It is with great pleasure that I extend this invitation to you on behalf of PT Atma Wijaya.We are thrilled to announce a special event, "ATMA WIJAYA'S NEW PRODUCTS," scheduled for May 23, 2024, at the Santika Hotel Blitar. This event aims to introduce our latest product line and showcase our commitment to innovation and excellence. We believe it will provide an excellent opportunity for networking, collaboration, and business growth.

Event Details:

  • Date: May 23, 2024

  • Time: 9:00 AM - 5:00 PM

  • Location: Santika Hotel Blitar, Jl. Ahmad Yani No. 23, Blitar

Agenda:

  • Product Launch Presentation: Unveiling of our new product line

  • Networking Session: Opportunity to connect with industry professionals

  • Product Demonstrations: Hands-on experience with our latest offerings

  • Business Insights Panel: Discussion on market trends and opportunities

We would be honored to have you join us for this significant occasion. Your presence will undoubtedly enrich the event, and we look forward to the opportunity to connect with you and explore potential collaborations. Kindly RSVP by May 15, 2024, to our Event Coordinator, Ms. Maya Wijaya, at mayawijaya@gmail.com or by calling 082230987655. Alternatively, you can confirm your attendance online at [Event RSVP Link].

Should you have any questions or require further information, please do not hesitate to reach out to us.

Thank you for considering our invitation, Mrs. Susanti. We genuinely hope you can join us and share in our excitement for this event.

Warm regards,

Dela Atma Wijaya
(The Manager of PT Atma Wijaya)

Based on the letter provided, What is the purpose of the event mentioned in the invitation letter?

a)

Introducing PT Abdi Karya Mandiri's new product line

b)

Celebrating PT Atma Wijaya's anniversary

c)

Launching PT Atma Wijaya's new product line

d)

Hosting a networking session for industry professionals

35.

PT ATMA WIJAYA
Jl. Merdeka No. 28
Blitar
Email: atmawijaya@gmail.com
Phone Number: 082230987654

May 10, 2024

Mrs. Liana Indah Susanti
Manager, PT Abdi Karya Mandiri
Jalan Diponegoro No. 78
Kediri, East Java, Indonesia

Dear Mrs. Liana Indah Susanti,

I hope this letter finds you in good health and high spirits. It is with great pleasure that I extend this invitation to you on behalf of PT Atma Wijaya.

We are thrilled to announce a special event, "ATMA WIJAYA'S NEW PRODUCTS," scheduled for May 23, 2024, at the Santika Hotel Blitar. This event aims to introduce our latest product line and showcase our commitment to innovation and excellence. We believe it will provide an excellent opportunity for networking, collaboration, and business growth.

Event Details:

  • Date: May 23, 2024

  • Time: 9:00 AM - 5:00 PM

  • Location: Santika Hotel Blitar, Jl. Ahmad Yani No. 23, Blitar

Agenda:

  • Product Launch Presentation: Unveiling of our new product line

  • Networking Session: Opportunity to connect with industry professionals

  • Product Demonstrations: Hands-on experience with our latest offerings

  • Business Insights Panel: Discussion on market trends and opportunities

We would be honored to have you join us for this significant occasion. Your presence will undoubtedly enrich the event, and we look forward to the opportunity to connect with you and explore potential collaborations.

Kindly RSVP by May 15, 2024, to our Event Coordinator, Ms. Maya Wijaya, at mayawijaya@gmail.com or by calling 082230987655. Alternatively, you can confirm your attendance online at [Event RSVP Link].

Should you have any questions or require further information, please do not hesitate to reach out to us.

Thank you for considering our invitation, Mrs. Susanti. We genuinely hope you can join us and share in our excitement for this event.

Warm regards,

Dela Atma Wijaya
(The Manager of PT Atma Wijaya)

Based on the information in that letter, Where will the event take place?

a)

Jalan Diponegoro No. 78, Kediri

b)

Jl. Ahmad Yani No. 23, Blitar

c)

PT Atma Wijaya's headquarters

d)

Santika Hotel Blitar

36.

PT ATMA WIJAYA
Jl. Merdeka No. 28 Blitar, East Java, Indonesia
Email: atmawiijaya@gmail.com
Phone Number: 082230987654

May 10, 2024

Mrs. Liana Indah Susanti
Manager, PT Abdi Karya Mandiri
Jalan Diponegoro No. 78, Kediri, East Java, Indonesia

Dear Mrs. Liana Indah Susanti,I hope this letter finds you in good health and high spirits. It is with great pleasure that I extend this invitation to you on behalf of PT Atma Wijaya.We are thrilled to announce a special event, "ATMA WIJAYA'S NEW PRODUCTS," scheduled for May 23, 2024, at the Santika Hotel Blitar. This event aims to introduce our latest product line and showcase our commitment to innovation and excellence. We believe it will provide an excellent opportunity for networking, collaboration, and business growth.

Event Details:

  • Date: May 23, 2024

  • Time: 9:00 AM - 5:00 PM

  • Location: Santika Hotel Blitar, Jl. Ahmad Yani No. 23, Blitar

Agenda:

  • Product Launch Presentation: Unveiling of our new product line

  • Networking Session: Opportunity to connect with industry professionals

  • Product Demonstrations: Hands-on experience with our latest offerings

  • Business Insights Panel: Discussion on market trends and opportunities

We would be honored to have you join us for this significant occasion. Your presence will undoubtedly enrich the event, and we look forward to the opportunity to connect with you and explore potential collaborations. Kindly RSVP by May 15, 2024, to our Event Coordinator, Ms. Maya Wijaya, at mayawijaya@gmail.com or by calling 082230987655. Alternatively, you can confirm your attendance online at [Event RSVP Link].

Should you have any questions or require further information, please do not hesitate to reach out to us.

Thank you for considering our invitation, Mrs. Susanti. We genuinely hope you can join us and share in our excitement for this event.

Warm regards,

Dela Atma Wijaya
(The Manager of PT Atma Wijaya)

  1. What is the RSVP deadline mentioned in the invitation letter?

a)

May 15. 2024

b)

May 23, 2024

c)

May 13, 2024

d)

May 10.2024

37.

PT ATMA WIJAYA
Jl. Merdeka No. 28 Blitar, East Java, Indonesia
Email: atmawiijaya@gmail.com
Phone Number: 082230987654

May 10, 2024

Mrs. Liana Indah Susanti
Manager, PT Abdi Karya Mandiri
Jalan Diponegoro No. 78, Kediri, East Java, Indonesia

Dear Mrs. Liana Indah Susanti,I hope this letter finds you in good health and high spirits. It is with great pleasure that I extend this invitation to you on behalf of PT Atma Wijaya.We are thrilled to announce a special event, "ATMA WIJAYA'S NEW PRODUCTS," scheduled for May 23, 2024, at the Santika Hotel Blitar. This event aims to introduce our latest product line and showcase our commitment to innovation and excellence. We believe it will provide an excellent opportunity for networking, collaboration, and business growth.

Event Details:

  • Date: May 23, 2024

  • Time: 9:00 AM - 5:00 PM

  • Location: Santika Hotel Blitar, Jl. Ahmad Yani No. 23, Blitar

Agenda:

  • Product Launch Presentation: Unveiling of our new product line

  • Networking Session: Opportunity to connect with industry professionals

  • Product Demonstrations: Hands-on experience with our latest offerings

  • Business Insights Panel: Discussion on market trends and opportunities

We would be honored to have you join us for this significant occasion. Your presence will undoubtedly enrich the event, and we look forward to the opportunity to connect with you and explore potential collaborations. Kindly RSVP by May 15, 2024, to our Event Coordinator, Ms. Maya Wijaya, at mayawijaya@gmail.com or by calling 082230987655. Alternatively, you can confirm your attendance online at [Event RSVP Link].

Should you have any questions or require further information, please do not hesitate to reach out to us.

Thank you for considering our invitation, Mrs. Susanti. We genuinely hope you can join us and share in our excitement for this event.

Warm regards,

Dela Atma Wijaya
(The Manager of PT Atma Wijaya)

  1. Who should the recipient contact to confirm attendance at the event?

a)

Dela Atma Wijaya

b)

Ms. Maya Wijaya

c)

PT Atma Wijaya

d)

Mrs. Liana Indah Susanti

38.


Jl. Mastrip No. 58
Blitar, East Java
Email: dianasaraswati@yahoo.com
Phone Number: 08223045555
[Date: April 30, 2024]

HR Manager
Bank BNI 46
Kota Blitar Branch
Jl. Kenanga No.9, Kepanjen Kidul,
Kec. Kepanjenkidul, Kota Blitar,
East Java 66117

Dear HR Manager,

I am writing to express my keen interest in the Customer Service Representative position at Bank BNI 46, Kota Blitar Branch, as advertised. With a Bachelor's degree in Finance from the Faculty of Economics and Business at Universitas Blitar, combined with my strong communication skills and dedication to customer satisfaction, I am eager to contribute to the success of your esteemed institution.

Throughout my academic journey, I have acquired a solid understanding of financial principles and banking operations, which I believe will be invaluable in fulfilling the responsibilities of a Customer Service Representative. Additionally, my ability to effectively communicate with customers and resolve their queries promptly aligns well with the requirements of the position.

In addition to my academic background, I have gained practical experience through internships and part-time roles in customer service-oriented environments. These experiences have further developed my interpersonal skills and equipped me with the ability to handle diverse customer needs with professionalism and empathy.

I am particularly drawn to Bank BNI 46's reputation for providing excellent customer service and innovative banking solutions to its clients. I am excited about the opportunity to contribute to the bank's mission and vision, while also furthering my professional growth and development.

Thank you for considering my application. I am confident that my skills and experiences make me a strong candidate for the Customer Service Representative position. I am available at your earliest convenience for an interview and look forward to the opportunity to discuss how I can contribute to the success of Bank BNI 46, Kota Blitar Branch.

Yours sincerely,

Diana Saraswati


  1. What position is Diana Saraswati applying for at Bank BNI 46, Kota Blitar Branch?

a)

Financial Analyst

b)

Customer Service Representative

c)

Investment Manager

d)

Branch Manager

39.

Jl. Mastrip No. 58
Blitar, East Java
Email: dianasaraswati@yahoo.com
Phone Number: 08223045555
[Date: April 30, 2024]

HR Manager
Bank BNI 46
Kota Blitar Branch
Jl. Kenanga No.9, Kepanjen Kidul,
Kec. Kepanjenkidul, Kota Blitar,
East Java 66117

Dear HR Manager,

I am writing to express my keen interest in the Customer Service Representative position at Bank BNI 46, Kota Blitar Branch, as advertised. With a Bachelor's degree in Finance from the Faculty of Economics and Business at Universitas Blitar, combined with my strong communication skills and dedication to customer satisfaction, I am eager to contribute to the success of your esteemed institution.

Throughout my academic journey, I have acquired a solid understanding of financial principles and banking operations, which I believe will be invaluable in fulfilling the responsibilities of a Customer Service Representative. Additionally, my ability to effectively communicate with customers and resolve their queries promptly aligns well with the requirements of the position.

In addition to my academic background, I have gained practical experience through internships and part-time roles in customer service-oriented environments. These experiences have further developed my interpersonal skills and equipped me with the ability to handle diverse customer needs with professionalism and empathy.

I am particularly drawn to Bank BNI 46's reputation for providing excellent customer service and innovative banking solutions to its clients. I am excited about the opportunity to contribute to the bank's mission and vision, while also furthering my professional growth and development.

Thank you for considering my application. I am confident that my skills and experiences make me a strong candidate for the Customer Service Representative position. I am available at your earliest convenience for an interview and look forward to the opportunity to discuss how I can contribute to the success of Bank BNI 46, Kota Blitar Branch.

Yours sincerely,

Diana Saraswati

What academic qualification does Diana Saraswati hold?

a)

Bachelor's degree in Economics

b)

Bachelor's degree in Management

c)

Bachelor's degree in Finance

d)

Master's degree in Business Administration

40.

Jl. Mastrip No. 58
Blitar, East Java
Email: dianasaraswati@yahoo.com
Phone Number: 08223045555
[Date: April 30, 2024]

HR Manager
Bank BNI 46
Kota Blitar Branch
Jl. Kenanga No.9, Kepanjen Kidul,
Kec. Kepanjenkidul, Kota Blitar,
East Java 66117

Dear HR Manager,

I am writing to express my keen interest in the Customer Service Representative position at Bank BNI 46, Kota Blitar Branch, as advertised. With a Bachelor's degree in Finance from the Faculty of Economics and Business at Universitas Blitar, combined with my strong communication skills and dedication to customer satisfaction, I am eager to contribute to the success of your esteemed institution.

Throughout my academic journey, I have acquired a solid understanding of financial principles and banking operations, which I believe will be invaluable in fulfilling the responsibilities of a Customer Service Representative. Additionally, my ability to effectively communicate with customers and resolve their queries promptly aligns well with the requirements of the position.

In addition to my academic background, I have gained practical experience through internships and part-time roles in customer service-oriented environments. These experiences have further developed my interpersonal skills and equipped me with the ability to handle diverse customer needs with professionalism and empathy.

I am particularly drawn to Bank BNI 46's reputation for providing excellent customer service and innovative banking solutions to its clients. I am excited about the opportunity to contribute to the bank's mission and vision, while also furthering my professional growth and development.

Thank you for considering my application. I am confident that my skills and experiences make me a strong candidate for the Customer Service Representative position. I am available at your earliest convenience for an interview and look forward to the opportunity to discuss how I can contribute to the success of Bank BNI 46, Kota Blitar Branch.

Yours sincerely,

Diana Saraswati

What aspect of Bank BNI 46's reputation is Diana particularly drawn to?

a)

Its commitment to corporate social responsibility

b)

Its extensive branch network

c)

Its reputation for providing excellent customer service

d)

Its focus on investment banking services

41.

Analysts predict that the GDP will __________ by 3% next quarter.

a)

grown

b)

grow

c)

growing

d)

growth

42.

Will the company...................... funds for research and development in the upcoming fiscal year?

a)

allocate

b)

allocated

c)

allocating

d)

allocates

43.
  1. Fiscal stimulus measures will ..................liquidity into the economy and stimulate demand for goods and services.

a)

injecs

b)

injected

c)

injecting

d)

inject

44.
  1. The implementation of trade tariffs will .................. global supply chains and impact international trade.

a)

disrupts

b)

disrupting

c)

disrupt

d)

disrupted

45.
  1. Economic uncertainty will deter .........................from allocating funds to high-risk ventures.

a)

investors

b)

investation

c)

investing

d)

invested

46.
  1. Innovative startups will ...................... job creation and foster economic development in emerging industries.

a)

drove

b)

drive

c)

driven

d)

driving

47.
  1. Rising oil prices will.................. to an increase in transportation costs for businesses.

a)

lead

b)

leading

c)

leads

d)

led

48.
  1. Economists predict that consumer spending is going to ................... during the holiday season.

a)

increase

b)

increased

c)

increasing

d)

increases

49.
  1. We......................going to collaborate with international partners to explore new export opportunities.

a)

is

b)

am

c)

are

d)

was

50.
  1. Investors are going to ............. their portfolios to mitigate risks in volatile markets.

a)

diversity

b)

diversify

c)

difference

d)

diferent