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WorksheetsTri-District Q2 OSL Manager Meeting
Total questions: 10
Worksheet time: 5mins
Which of these are FFH support options? Check all that apply.
Tech Support
ACES
Channel Care
Customer Service
True or False: The credit check is the final step in an FFH activation?
True
False
True or False: TELUS Online Security is included with pro monitored Smart Home Security
True
False
What tool do you have available to determine what SmartHome solutions would best fit your customer?
TELUS.com/FFHoptions
TELUS.com/wizard
TELUS.com/FFH
TELUSSolutions.com
What Koodo plans offer 5G?
All Koodo data plans are 5G
$50/50GB
$39/20GB
None of the above
How do you apply the Home+ bundle?
Using promo code HOMEPLUS24
The customer activates it once they sign into the MyTELUS app
It is a tile selection if all services are selected at the beginning of the transaction
It is automatically applied
Which TELUS data plans now include Hotspotting? Select ALL that apply
K2T
Student Plan
Unlimited Essential
Premium Unlimited
What are the 3 internet options available to TELUS customers? (address dependent)
Fibre, Copper and SmartHub
Fibre, Fibre+ and Copper
Fibre, 5G+ Net, and SmartHub
Fibre, KoodoNet and Copper
What types of SmartHome Security equipment can you offer your customers? Check all that apply.
Cameras & Panel
Sensors
Automation Devices
Hazard Detectors
What do you do if an address does not populate in the system? Select all that apply.
Try typing the address without vowels
Just change the house number, it won't make a difference
If it doesn't populate, that means TELUS isn't offered at that address
Call ACES for assistance
