WorksheetsNetwork Troubleshooting Methodology Quiz
Total questions: 20
Worksheet time: 11mins
What is the first step in the network troubleshooting methodology?
Establish a plan of action to resolve the problem
Identify the problem
Document findings, actions, outcomes, and lessons learned
Consider multiple approaches
Which of the following is NOT a method used to consider multiple approaches in network troubleshooting?
Top-to-bottom
Bottom-to-top OSI model
Divide and conquer
Random selection
What should be done if the theory to determine the cause of a network issue is confirmed?
Reestablish a new theory
Determine the next steps to resolve the problem
Escalate the issue immediately
Ignore the findings
What is essential to verify after implementing a solution in network troubleshooting?
The cost of the solution
Full system functionality
The speed of implementation
The number of personnel involved
After identifying the problem, what should be done next in the troubleshooting process?
Verify full system functionality
Establish a theory of probable cause
Implement the solution
Document the findings
What is the final step in the troubleshooting process?
Verify full system functionality
Establish a plan of action
Document findings, actions, outcomes, & lessons learned
Implement the solution or escalate as necessary
Which of the following actions should be considered when identifying the problem?
Use troubleshooting tools like netstat, ping, tracert
Questioning users
Approach multiple problems individually
Identify symptoms
Which of the following is NOT listed as a method to gather information when identifying a problem?
Checking the user manual
Identifying symptoms
Determining if anything has changed
Attempting to duplicate the problem
Which troubleshooting tool is used for identifying a problem?
SSH
Netstat
SFTP
Firewall
Which of the following are actions to establish a theory of probable cause?
Divide and conquer
Brainstorm possibilities
Consider multiple approaches
Question the obvious
Which OSI model approach is mentioned as a method to consider from top to bottom?
L1 to L7
L7 to L1
L3 to L1
L1 to L3
What does "IT-101" refer to in the context of questioning strategies?
A specific technology course
A model of OSI
Question the obvious
A type of brainstorming technique
Which OSI model approach is mentioned as a method to consider from bottom to top?
L1 to L7
L7 to L1
L3 to L1
L1 to L3
What should be done if the theory to determine the cause of a problem is confirmed?
Reestablish a new theory
Go back to Step 2
Determine the next steps to resolve the problem
Ignore the findings
What is the next step if the initial theory is not confirmed during a problem-solving process?
Confirm the theory anyway
Reestablish a new theory or escalate
Proceed to Step 4
Skip to Step 5
What should a technician do in the process of troubleshooting an issue and finds that the solution implemented needs to be reversed?
Keep documentation
Establish a plan of action
Determine the severity of the issue
Turn the case over to someone with higher authority
What should be considered when scheduling the time frame for a solution's implementation?
The complexity of the problem
The cost involved
The severity of the issue
The availability of resources
What is the recommended action if the issue is above your pay grade?
Keep documentation
Implement the solution
Turn the case over to someone with administrative permissions
Establish a plan of action
What is the final step to ensure a problem is considered fixed in a system troubleshooting process?
Document the problem only
User must verify the problem is fixed
Implement preventive measures
Verify system functionality without user input
Which of the following is NOT a step mentioned for verifying and documenting in system troubleshooting?
Test to make sure the issue has been resolved
Ask a random person if the problem is fixed
Verify full system functionality
Document findings, actions, outcomes, and lessons learned
