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WorksheetsLeasing Agent IT Quiz
Total questions: 65
Worksheet time: 1hrs 5mins
Name
Class
Date
1.
What does MRI stand for?
a)
Management Reports Incorporated
b)
Multi-Residential Incorporated
c)
Multi-Resdient Reporting Incorporated
d)
Management Reit Incorporated
2.
Who should you contact for CRM questions and issues?
a)
Samm Power
b)
IT
c)
Your Regional
d)
A sister property
3.
What are the signs of a spam email?
a)
All of these
b)
Typos
c)
Asking for logins / personal info / scan a QR code
d)
Sender's name or email is trying to look like a legitimate company - but spelling is off
4.
When should you call the IT Emergency Helpline?
a)
When your phones and/or internet are down for the whole office
b)
When you need access to another property in MRI
c)
When a resident is not able to login to ResidentConnect
d)
When the leasing computer has no internet - but the manager computer does
5.
What status of resident should all MRI changes be made under?
a)
Primary / Current Resident
b)
Co-Resident
c)
Other Resident
d)
Any of them will work
6.
Who is NOT a current member of the IT Department?
a)
Chris Flannigan
b)
Shelly Murphy
c)
Michaela Drum
d)
Jennifer Reinhardt
7.
What is required for every resident in order to send a SecureSign document?
a)
Email Address
b)
Last Name
c)
SSN
d)
Phone Number
8.
What are some of ITs biggest pet peeves?
a)
All of these
b)
Moving computers without putting in a ticket first
c)
Closing our chat windows or programs when we're trying to fix your problem
d)
Saying something is broken but not providing any other information
9.
What color ethernet cable provides internet to your computer?
a)
Color doesn't matter
b)
Black
c)
Blue
d)
Red
10.
Residents can pay their security deposits via e-check or ACH.
a)
False
b)
True
11.
What words does IT refer to as "Ticket Swear Words"?
a)
All of these
b)
Mitigate
c)
Glitch
d)
Please advise
12.
What is this tech item?
a)
Computer
b)
Monitor
c)
Hard Drive
d)
Modem
13.
There are non-IT related items in the IT Support Service Catalog.
a)
True
b)
False
14.
How long is Eagle Eye camera footage available?
a)
14 days
b)
30 days
c)
90 days
d)
6 months
15.
What feature(s) do your Chrome Application Tablets have?
a)
All of these
b)
A camera to take photos of prospect documents
c)
Open browser for prospects to login to their accounts and download files
d)
Microsoft Office Suite (Online Version)
16.
What is the most common cause for login errors in Resident/Prospect Connect?
a)
Incorrect login credentials
b)
Portal is down
c)
None of the above
d)
Glitch
17.
There are instructions in the IT Support Portal Help Section that will fix 99% of check scanner issues.
a)
True
b)
False
18.
What music service is the approved option to play in your leasing office?
a)
SiriusXM
b)
Cable music channels
c)
Amazon Music
d)
AM/FM Radio
19.
When your internet isn't working, what should you do?
a)
Call the IT Emergency Helpline
b)
Press the tiny button on your Spectrum or AT&T modem
c)
Call your Internet Service Provider
d)
Stand there and freak out
20.
What feature should be used or tried FIRST to reverse an accidental move in?
a)
Undo Move
b)
OffTrack
c)
SAA
d)
None of these
21.
Which is a proper way to schedule a move out inspection?
a)
Entering a NTV
b)
HappyCo App
c)
Moving someone out in MRI
d)
HappyCO Website
22.
What should you do when submitting a ticket regarding an error message?
a)
Send a screenshot
b)
Try to describe the error from memory
c)
Nothing just submit a ticket
d)
Make it up
23.
What to complete in MRI to have a successful Authorize Close for the month?
a)
All of these
b)
Post batches
c)
Reschedule calendar activity
d)
Cancel calendar activity
24.
What are locked MRI batches?
a)
An empty batch
b)
A closed batch
c)
An open batch
d)
None of these
25.
Property staff should make calls to internet providers, phone providers, Kings III and gate vendors when they have issues.
a)
False
b)
True
26.
The renewal process can only be completed in MRI in the current month or future month.
a)
True
b)
False
27.
What feature should be used or tried 1st to reverse an accidental move out?
a)
Undo Move
b)
OffTrack
c)
SAA
d)
None of these
28.
How do you get your emergency pool phone service issue resolved quickly?
a)
Test Pool Phone Regularly
b)
Wait until the inspection to test the pool phone
c)
Never test pool phones
d)
What is a pool phone?
29.
How do you get rid of your "mailbox is full" email message?
a)
All of these
b)
Delete large emails with attachments
c)
Empty "Deleted Items" folder
d)
Delete un-needed emails
30.
Easy ways to detect Phishing emails.
a)
All of these
b)
Exciting/"Too Good To Be True" Offers
c)
Scare Tactics
d)
Questionable sender email address
31.
What are the causes of resident receiving "Submitting a one time payment is currently unavailable" message?
a)
All of these
b)
3 or more NSFs
c)
All Online Payments Blocked
d)
Check Block E-Payments & No Checks in Cash Receipts
32.
A SecureSign document can be voided in MRI
a)
True
b)
False
33.
Residents and/or prospects are allowed to use the office computers.
a)
False
b)
True
34.
What causes rent to double on a Welcome Letter?
a)
Editing other fees and not using correct Change Date
b)
A glitch
c)
Changing move in date
d)
Not adding RNT
35.
Welcome Letter can be sent through DocuSign.
a)
False
b)
True
36.
Your leases live in Secure Sign.
a)
False
b)
True
37.
Where do you VOID Secure Sign Documents, such as Welcome Letters?
a)
MRI under Electronic Document Status
b)
HappyCo
c)
DocuSign
d)
IT Ticket
38.
How do you fix a welcome letter with doubled rent?
a)
Cancel and reschedule move in
b)
Restart computer
c)
Log out and back into MRI
d)
None of these
39.
When would you use "In Person Signer" in DocuSign?
a)
When the lessee does not have an email
b)
When DocuSign is down
c)
When the lessee is not local
d)
None of these
40.
Where do you open a MRI report you run?
a)
Communication Center
b)
Hamburger Menu
c)
Select a Resident
d)
Your e-mail
41.
What is the main menu in MRI commonly called?
a)
Hamburger Menu
b)
Taco Menu
c)
Pizza Menu
d)
None of these
42.
What's the fastest way to fix your own IT issue?
a)
Restart your computer
b)
Sit under your desk in a fetal position
c)
Go home for the day
d)
Hit your computer tower with a hammer
43.
What should you check when you get a "Renewal offer cannot be created" error?
a)
All of these
b)
Renewal date is in current or future period
c)
Lease End Date is the Day Before Renewal Date
d)
None of these
44.
What are IT's LEAST favorite tickets to work on?
a)
Gate tickets
b)
Printer Tickets
45.
What is Airtable?
a)
The greatest software ever!!
b)
A glorified Excel spreadsheet
c)
I don't know - something to do with price changes
d)
A table in the air
46.
What is ITs preferred internet browser?
a)
Chrome
b)
Edge
c)
Internet Explorer
d)
Firefox
47.
Its a great idea to save your passwords in browsers or in an electronic document named "Password"?
a)
False
b)
True
48.
What Wi-Fi network should Southwood TVs connect to?
a)
Community
b)
Clubhouse
c)
None of these
d)
AT&T
49.
You can add, change and remove your staff in Courtesy Connection.
a)
True
b)
False
50.
What is the direct IT Support Portal web address?
a)
itsupport.southwoodrealty.com
b)
itsupport.com
c)
southwoodrealty.com/itsupport
d)
pleasehelpme.com
51.
My computer is locked and won't let me login! What can I do?
a)
All of these
b)
Just wait 30 minutes - it will unlock on its own
c)
Submit a Computer Lockout service item in the IT Portal
d)
Submit a normal IT ticket
52.
What is this tech item?
a)
Monitor
b)
Computer
c)
Hard Drive
d)
Modem
53.
Who do you contact if a resident needs to reactivate their RentPayment account?
a)
Either One
b)
Jennifer Sellers
c)
Leigh Ann Singleton
54.
Where should you search BEFORE putting in an IT ticket?
a)
The Help Articles
b)
Google
c)
Texts from your regional
d)
Your front lawn for clues
55.
What is the FASTEST way to get a Courtesy Connection issue resolved?
a)
Chat with Courtesy Connection support
b)
Put in an IT Support Ticket
56.
What percentage of police officers ACTUALLY check the footage they request from you?
a)
Less than 5%
b)
More than 85%
c)
0.5
d)
0.25
57.
The standard location of the label with the computer's number generated by IT.
a)
On the computer tower near the power button.
b)
Under your mouse
c)
listed in your Ratchford Report
d)
Inside a fortune cookie
58.
Where should you create an inspection to prevent HappyCo syncing issues?
a)
MRI
b)
HappyCo
59.
How many non-responsive follow ups will IT try before closing a ticket?
a)
2
b)
1
c)
10
d)
Why aren't you responding to us?!?!?!
60.
IT can reset your ADP password.
a)
False
b)
True
61.
You can put in an IT Ticket from your smart phone.
a)
True
b)
False
62.
What is this used for?
a)
Inspections in HappyCo
b)
Selfies
c)
Posting on social media
d)
Watching cat videos
63.
IT determines what the unit prices will be for the price changes.
a)
False
b)
True
64.
What does IT stand for?
a)
Information Technology
b)
Internet Technology
c)
Internet Troubleshooting
d)
Information Tracking
65.
What animal does Google employ at their headquarters?
a)
Goats
b)
Cows
c)
Frogs
d)
Giraffes
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